network solutions Architect

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

 

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

 

Devops Engineer

What we are looking for

 Work closely with product & engineering groups to identify and document

infrastructure requirements.

 Design infrastructure solutions balancing requirements, operational

constraints and architecture guidelines.

 Implement infrastructure including network connectivity, virtual machines

and monitoring.

 Implement and follow security guidelines, both policy and technical to

protect our customers.

 Resolve incidents as escalated from monitoring solutions and lower tiers.

 Identify root cause for issues and develop long term solutions to fix recurring

issues.

 Ability to automate recurring tasks to increase velocity and quality.

 Partner with the engineering team to build software tolerance for

infrastructure failure or issues.

 Research emerging technologies, trends and methodologies and enhance

existing systems and processes.

Qualifications

 Master’s/Bachelors degree in Computer Science, Computer Engineering,

Electrical Engineering, or related technical field, and two years of experience

in software/systems or related.

 5+ years overall experience.

Work experience must have included:

 Proven track record in deploying, configuring and maintaining Ubuntu server

systems on premise and in the cloud.

 Minimum of 4 years’ experience designing, implementing and troubleshooting

TCP/IP networks, VPN, Load Balancers & Firewalls.

 Minimum 3 years of experience working in public clouds like AWS & Azure.

 Hands on experience in any of the configuration management tools like Anisble,

Chef & Puppet.

 Strong in performing production operation activities.

 Experience with Container & Container Orchestrator tools like Kubernetes, Docker

Swarm is plus.

 Good at source code management tools like Bitbucket, GIT.

 Configuring and utilizing monitoring and alerting tools.

 Scripting to automate infrastructure and operational processes.

 Hands on work to secure networks and systems.

 Sound problem resolution, judgment, negotiating and decision making skills

 Ability to manage and deliver multiple project phases at the same time

 Strong analytical and organizational skills

 Excellent written and verbal communication skills

Interview focus areas

 Networks, systems, monitoring

 AWS (EC2, S3, VPC)

 Problem solving, scripting, network design, systems administration and

troubleshooting scenarios

 Culture fit, agility, bias for action, ownership, communication

Requirements

• Design, write and build tools to improve the reliability, latency, availability and scalability of HealthifyMe application.

• Communicate, collaborate and work effectively across distributed teams in a global environment

• Optimize performance and solve issues across the entire stack: hardware, software, application, and network.

• Experienced in building infrastructure with terraform / cloudformation or equivalent.
• Experience with ansible or equivalent is beneficial
• Ability to use a wide variety of Open Source Tools
• Experience  with AWS is a must.
• Minimum 5 years of running services in a large scale environment.
• Expert level understanding of Linux servers, specifically RHEL/CentOS.
• Practical, proven knowledge of shell scripting and at least one higher-level language (eg. Python, Ruby, GoLang).
• Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, etc)
• Demonstrable knowledge of TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures.

Look forward to

- Working with a world-class team.

- Fun & work at the same place with an amazing work culture and flexible timings.

- Get ready to transform yourself into a health junkie

Join HealthifyMe and make history!