international voice process

Position Overview:

As a BI (Business Intelligence) Developer, they will be responsible for designing,

developing, and maintaining the business intelligence solutions that support data

analysis and reporting. They will collaborate with business stakeholders, analysts, and

data engineers to understand requirements and translate them into efficient and

effective BI solutions. Their role will involve working with various data sources,

designing data models, assisting ETL (Extract, Transform, Load) processes, and

developing interactive dashboards and reports.

Key Responsibilities:

1. Requirement Gathering: Collaborate with business stakeholders to understand

their data analysis and reporting needs. Translate these requirements into

technical specifications and develop appropriate BI solutions.

2. Data Modelling: Design and develop data models that effectively represent

the underlying business processes and facilitate data analysis and reporting.

Ensure data integrity, accuracy, and consistency within the data models.

3. Dashboard and Report Development: Design, develop, and deploy interactive

dashboards and reports using Sigma computing.

4. Data Integration: Integrate data from various systems and sources to provide a

comprehensive view of business performance. Ensure data consistency and

accuracy across different data sets.

5. Performance Optimization: Identify performance bottlenecks in BI solutions and

optimize query performance, data processing, and report rendering. Continuously

monitor and fine-tune the performance of BI applications.

6. Data Governance: Ensure compliance with data governance policies and

standards. Implement appropriate security measures to protect sensitive data.

7. Documentation and Training: Document the technical specifications, data

models, ETL processes, and BI solution configurations.

8. Ensuring that the proposed solutions meet business needs and requirements.

9. Should be able to create and own Business/ Functional Requirement

Documents.

10. Monitor or track project milestones and deliverables.

11. Submit project deliverables, ensuring adherence to quality standards.

Qualifications and Skills:

1. Master/ Bachelor’s degree in IT or relevant and having a minimum of 2-4 years of

experience in Business Analysis or a related field

2. Proven experience as a BI Developer or similar role.

3. Fundamental analytical and conceptual thinking skills with demonstrated skills in

managing projects on implementation of Platform Solutions

4. Excellent planning, organizational and time management skills.

5. Strong understanding of data warehousing concepts, dimensional modelling, and

ETL processes.

6. Proficiency in SQL, Snowflake for data extraction, manipulation, and analysis.

7. Experience with one or more BI tools such as Sigma computing.

8. Knowledge of data visualization best practices and ability to create compelling

data visualizations.

9. Solid problem-solving and analytical skills with a detail-oriented mindset.

10. Strong communication and interpersonal skills to collaborate effectively with

different stakeholders.

11. Ability to work independently and manage multiple priorities in a fast-paced

environment.

12. Knowledge of data governance principles and security best practices.

13. Candidate having experience in managing implementation project of platform

solutions to the U.S. clients would be preferable.

14. Exposure to U.S debt collection industry is a plus.

Responsibilities: 

This role involves a Salesforce Lightning Developer joining the global team to take responsibility for enhancing and implementing the Salesforce system across the retail and investment management business in banking clients. 

 Key Responsibilities: 

- Implement regional and global requirements from the business, using best practices to increase adoption. 

- Integrate Salesforce with various third-party platforms and internal platforms to deliver a unified client ecosystem for the firm. 

- Work closely with different teams, taking a hands-on role in the design and development of new features. 

- Ensure that enhancements and solutions are in line with the firm's vision. 

Required Skills and Qualifications: 

- Strong hands-on experience with Salesforce, preferably in Salesforce Lightning in the financial industry. 

- Proficient in APEX, HTML, JavaScript, and CSS. 

- Experience deploying rapid prototyping to quickly envision challenges and credibly propose solutions to complex issues. 

- Basic knowledge of integrating Salesforce with third-party vendors, API integration, and RESTful services. 

- Strong skills in programming, reports, dashboards, and workflows. 

- Good knowledge of databases, including SQL and SOQL. 

- Familiarity with DevOps best practices, including version control, CICD tools, and Salesforce DX. 

- Understanding of the full development lifecycle, including Agile methodologies. 

- Proficient in writing Apex test classes and scripts. 

- Strong written and verbal communication skills. 

We are looking for a skilled Golang Developer with 3–5 years of experience to design, develop, and maintain high-performance, scalable backend systems. The ideal candidate should have strong experience in building microservices, working with cloud environments, and writing clean, maintainable code.

Key Responsibilities

• Develop, test, and maintain backend services using Golang.
• Build and optimize RESTful APIs / microservices.
• Write clean, efficient, and scalable code following best practices.
• Work with cross-functional teams (Product, QA, DevOps) to deliver high-quality features.
• Participate in code reviews and contribute to engineering standards.
• Troubleshoot, debug, and improve existing applications.
• Implement CI/CD pipelines and ensure strong application performance.

Must-Have Skills

• 3–5 years of hands-on experience with Golang development.
• Strong understanding of Concurrency, Goroutines, Channels, and Go internals.
• Experience with Microservices architecture.
• Knowledge of REST APIs and backend design patterns.
• Experience with SQL/NoSQL databases (PostgreSQL, MongoDB, MySQL, Redis).
• Practical understanding of Docker, Kubernetes, and cloud platforms (AWS/GCP/Azure).
• Familiarity with Git and CI/CD tools.

Good to Have

• Experience with gRPC, GraphQL, or message queues (Kafka/RabbitMQ).
• Exposure to monitoring tools (Prometheus, Grafana, ELK).
• Knowledge of performance tuning and distributed systems.
• Understanding of clean architecture and domain-driven design.

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

We are seeking a creative and dynamic Content Writer with expertise in social media content creation and script writing for reels. As a key member of our marketing team, you will be responsible for developing engaging and shareable content across various social media platforms, with a focus on short-form video content like reels. Your ability to craft compelling narratives and communicate effectively through written and visual mediums will be crucial in driving brand awareness and engagement. 

Responsibilities: 

• Write high-quality, original content for blogs, social media platforms, and other digital channels. 

• Excellent written and verbal communication skills, with a strong command of the English language. 
• 
  
• Create scripts for short-form video content, specifically tailored for platforms like Instagram, Facebook, LinkedIn, Youtube 
• 
  
• Collaborate with the creative team, video producers, and designers to ensure seamless integration of scripts into visually appealing content. 
• 
  
• Stay updated on social media trends, algorithm changes, and emerging content formats to optimize strategy.

-Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, and Display)

-Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software

-Manage the creation of relevant and engaging digital content for publishing onto various digital platforms

-Manage social media marketing campaigns

-Manage digital advertising campaigns (SEM, Display, Social, and Programmatic)

• Skills needed to architect and build enterprise-class Networking storage products.
• Networking Storage Architect must have expertise in Compute, Network, Storage, clustering, and Security.
• Be able to provide technical direction and lead a team
• Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc to address a goal.
• Identify, communicate and mitigate Risks, Assumptions, Issues, and Decisions throughout the full lifecycle
• Someone who has the self-drive, or initiative who will go out ‘get stuff done, without being prompted
• Ability to prioritize and address multiple tasks concurrently
• Must have developed software and firmware
• Knowledge of Linux, FreeBSD, Windows, VMware drivers
• Must have managed a group of at least 20 developers
• Very hands-on role
• Ability to scope and deliver to commitments
• Ability to motivate the team

Please note:

• Need candidates with a strong education background. (most of our Sr engineers are IIT and)
• Need someone who has to lead a team
• The candidate needs to be somewhat stable in his career
• Minimum 15years if exp is a must (most of our managers are close to 15 years of experience)

UX Designers are responsible for the end-to-end execution of a project. You should have highly developed design skills and good communication ability. You are the right fit if you enjoy creating interfaces, love challenges, and designing digital products

Role & Responsibilities

Conduct workshops and collaborate with other designers and stakeholders to understand business needs, user needs & to achieve the goals of the project.
Create personas to understand target audiences, craft user journeys, and use cases for the product
Create design assets that showcase relationships between product features, users, and data
Create high-quality wireframes that fulfill the goals of the product in a highly efficient and simple manner
Audit designs that are already developed to identify improvements or conduct usability tests on your designs Must have Skills
Critical thinking and highly developed wireframing, presentation, and prototyping skills
Very keen attention to detail
Excellent documentation skills
Proficiency with modern design and prototyping tools like Figma
Ability to present and explain your work to others with articulate communication
Ability to plan & deliver projects on time. Expected Outcomes
High-quality wireframes, prototypes, and documents that meet the goals of the project. Continuous communication between internal teams, project managers, and stakeholders
Documentation of the screens designed for a smooth handover to visual designers and developers

Special Notes
Freshers are not eligible
Education criteria are not strict
A Detailed portfolio is a must in which only individual projects/work must be showcased.
The ability to create illustrations is preferred but not required.