international voice process

What you’ll do here:

• Define and evolve the architecture of the Resulticks platform, ensuring alignment with business strategy and scalability requirements.

• Lead the design of highly scalable, fault-tolerant, secure, and performant systems.

• Provide architectural oversight across application layers—UI, services, data, and integration.

• Drive modernization of the platform using cloud-native, microservices, and API-first approaches.

• Collaborate closely with product managers, developers, QA, and DevOps to ensure architectural integrity across development lifecycles. • Identify and address architectural risks, tech debt, and scalability challenges early in the design process.

• Guide the selection and integration of third-party technologies and platforms.

• Define and enforce architectural best practices, coding standards, and technology governance.

• Contribute to roadmap planning by assessing feasibility and impact of new features or redesigns.

• Participate in code reviews and architectural discussions, mentoring developers and technical leads.

• Stay current on emerging technologies, architecture patterns, and industry best practices to maintain platform competitiveness.

• Ensure security, compliance, and data privacy are embedded in architectural decisions, especially for industries like BFSI and telecom.

What you will need to thrive:

• 15+ years of experience in software/product development with at least 5 years in a senior architecture role.

• Proven experience architecting SaaS or large-scale B2B platforms, ideally in MarTech, AdTech, or CRM domains.

• Deep expertise in cloud architecture (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and server less technologies. Copyright © RESULTICKS Solution Inc 2

• Strong command of modern backend and frontend frameworks (e.g., .NET Core, Java, Python, React).

• Excellent understanding of data architecture including SQL/NoSQL, event streaming, and analytics pipelines.

• Familiarity with CI/CD, DevSecOps, and monitoring frameworks.

• Strong understanding of security protocols, compliance standards (e.g., GDPR, ISO 27001), and authentication/authorization frameworks (OAuth, SSO, etc.).

• Effective communication and leadership skills, with experience influencing C-level and cross functional stakeholders.

• Strong analytical and problem-solving abilities, with a strategic mindset. 

We are looking for a Senior Platform Engineer responsible for handling our GCP/AWS clouds. The candidate will be responsible for automating the deployment of cloud infrastructure and services to support application development and hosting (architecting, engineering, deploying, and operationally managing the underlying logical and physical cloud computing infrastructure).

Job Description:

● Collaborate with teams to build and deliver solutions implementing serverless, microservice-based, IaaS, PaaS, and containerized architectures in GCP/AWS environments.

●Responsible for deploying highly complex, distributed transaction processing systems.

● Work on continuous improvement of the products through innovation and learning. Someone with a knack for benchmarking and optimization

● Hiring, developing, and cultivating a high and reliable cloud support team ● Building and operating complex CI/CD pipelines at scale

● Work with GCP Services, Private Service Connect, Cloud Run, Cloud Functions, Pub/Sub, Cloud Storage, Networking

● Collaborate with Product Management and Product Engineering teams to drive excellence in Google Cloud products and features.

● Ensures efficient data storage and processing functions by company security policies and best practices in cloud security.

● Ensuring scaled database setup/monitoring with near zero downtime

Must have:

• Hands on experience in E-Commerce projects. 
• At least 3 years of IT experience in Hybris Commerce development 
• End-to-end implementation experience using SAP Hybris  
• Hands on experience in Java, JEE, REST, Spring, JQuery, JUnit & ant 
• Working experience in Hybris modules such as Impex, cronjobs, workflow, service layer APIs, flexiblesearch 
• Working knowledge of Hybris commerce platform that includes WCMS, Order Management, Payment, BTG, Vouchers, Customer Service, Print, i18N features 
• Ability to write clean code 
• Passion for engineering world-class solutions to complex business problems 
• Experienced in working in an AGILE Environment 
• Excellent communication skills both written and verbal 
  
  

Desired Skills:

• Good experience with Solr / Endeca / FredHopper or any other search engines 
• Know-how of different deployment strategies and configuration settings for memory, cache, JVM and DB Knowledge of selenium (webdriver) or any other UI testing framework 
• Experience in integrating Hybris Commerce with other 3rd party systems 
• Knowledge of hybris Order Management and hybris Data Hub is desired but not essential. 

• Being involved in setting up and strengthening a distribution network (Super-stockiest & Distributors) at the areas mentioned above respectively.
• Leading the initiative of launching the products in the geographical areas mentioned above and initiate BTL activities for better placement of the products.
• Involving sales promotion, merchandising to boost the secondary sales.
• Studying the market potential and suggest recruitment of DSM at the respective location to improve the market penetration.
• Ensuring that products are available in all the major retail outlets.
• Effectively managing the team and ensure high ratio of Productive sales calls.
• Motivating, and empowering the sales representatives for increased productivity by working with them on a regular basis and creating synergy amongst the team.

What you need to have:

Job Description:

We are searching for a highly qualified management support executive to work closely with our Management team. He will be responsible for productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between departments. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and inter-departmental collaboration.

Objectives of this Role:

• Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Review, design and execute on improvements to organisational structure, find knowledge and skills gaps and help address them
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
• Serve as liaison between staff, executives, senior leaders, and Founders, regarding company climate, employee well-being, project updates, proposals, and planning
• Oversee daily operations through collaboration with senior management and department leaders
• Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and Executives on special projects.
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
• Assist and communicate with Team Heads in decision-making, program management, and initiative implementation
• Ensuring periodic progress tracking and Level 1 problem solving on behalf of founders
• Setting up company wide tracking dashboards
• Analyze it to deliver actionable insights and define key programs
• Assisting founders in investor decks and pitches
• MIS and Analytics for investor pitches

Skills and Qualifications :

- MBA from Tier-1 business school. Technical undergraduate background would be a plus

- Proven experience organizing and directing multiple teams and departments
- Excellent communicator in written and verbal form
- Extremely versatile, dedicated to efficient productivity
- Experience planning and leading strategic initiatives

- Experience with budget management
- Consulting experience with a focus on operations management
- Strong project reporting skills, with a focus on interdepartmental communication