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Position: Customer support associate
Experience:0-1 years
Location: Ahmedabad(wfo)
Description
We are seeking a dedicated and enthusiastic Customer Support Associate to join our dynamic team! This is an excellent opportunity for individuals with 0-1 years of experience who are eager to kickstart their careers in customer service. The ideal candidate will be responsible for assisting customers with their inquiries, providing timely responses, and ensuring a high level of customer satisfaction. As a key member of our support team, you will play a vital role in creating a positive experience for our customers by effectively resolving their issues and answering their questions. You will be trained in our products and services to help you understand customer needs better. This entry-level position offers a chance to learn and grow within the organization while contributing to our mission of delivering exceptional service. We value teamwork, and as part of our supportive environment, you will collaborate with other team members to enhance our processes and workflows. If you are passionate about helping others, have excellent communication skills, and are looking for a place to grow and develop your career, we want to hear from you! Join us on our journey to provide outstanding customer experiences and become an essential part of our team.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Resolve customer complaints and issues effectively and efficiently.
Document all customer interactions and Issues in the system.
Assist customers with account management and order processes.
Collaborate with other departments to address customer needs and concerns.
Maintain a professional, positive, and friendly attitude toward customers.
Requirements
High school diploma or equivalent; additional education is a plus.
Strong verbal and written communication skills.
Customer-focused mindset with a passion for helping others.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic computer skills, including familiarity with CRM systems and Microsoft Office.
Strong problem-solving skills with attention to detail.
Ability to work effectively in a team and independently.
About the Role-
We are looking for a motivated and detail-oriented HR Intern to join our team, primarily focusing on recruitment and hiring. This is an excellent opportunity to gain hands-on experience in talent acquisition and develop essential HR skills in a dynamic environment.
Key Responsibilities:
Assist in sourcing and screening candidates for various roles.
Post job openings on various job portals and social media platforms.
Schedule and coordinate interviews with candidates and hiring managers.
Maintain and update the candidate database.
Support the onboarding process for new hires.
Provide regular updates on recruitment progress to the HR team.
Requirements:
Currently pursuing or recently completed a degree in Human Resources, Business Administration, or a related field.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficient in Microsoft Office and familiar with job posting platforms.
A positive attitude and eagerness to learn.
Join us to gain practical experience and contribute to building a talented workforce!
We are looking for Business Development Associates who are driven, self-motivated, and highly passionate about working in the Ed-tech space while impacting careers via quality education & expert mentorship. You’ll work closely with top school graduates, ex-McKinsey, Hotstar, Disney, Deloitte, EY, Byju, Paytm employees to establish, nurture, and grow business across categories & territories. This is a great opportunity to learn from an extraordinary team, grow massively, and help students around the globe build an awesome career for themselves.
What will you do
- Identify and develop strategic relationships with potential customers.
- Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
- Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
- Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
- Study the details of each offering & stay abreast of updates to these offerings
- Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals
What will you need:
● Graduate/MBA in the field of Business/ Management (preferable)
● 0-4 years of experience
● Keen interest in education & innovation along with an acumen for sales Inherent ability to position, market, and sell an idea or product
What will you get:
● Industry-best perks
● Phenomenal work environment, with massive ownership and growth opportunities
● Super young & enthusiastic colleagues in Tech/ Marketing/ PR/ Editorial/ Social Media & Events!
● Quick iterations & deployments – fail-fast attitude
● Opportunity to work on cutting-edge technologies, and lead teams in the future
● Access to a world-class mentorship network
● Opportunity to create a massive and direct impact in the lives of students making the biggest decision of their lives to pursue higher education abroad


we are laser-focused on building AI-powered tools and services that significantly boost the productivity of researchers and professionals. Every researcher or professional goes through the stages of knowledge discovery, knowledge acquisition, knowledge creation, and knowledge dissemination. However, each stage is cognitively heavy and is tightly coupled. In this direction, we have our flagship products Trinka and RAx that focus on making all these four stages easy and fast.
About Trinka
Trinka (www.trinka.ai) is an AI-powered English grammar checker and language enhancement writing assistant designed for academic and technical writing. Built by linguists, scientists, and language lovers, Trinka finds and corrects thousands of complex writing errors — so you don’t have to. Trinka corrects contextual spelling mistakes, and advanced grammar errors, enhances vocabulary usage, and provides writing suggestions in real-time. Trinka goes beyond grammar to help professionals and academics ensure professional, concise, and engaging writing. With subject-specific correction, Trinka understands the nuances in the expression of each subject and ensures the writing is fit for the subject. Trinka's Enterprise solutions come with unlimited access and great customization options to all of Trinka’s powerful capabilities.
About Enago RAx
RAx (www.raxter.io) is the first smart workspace that helps researchers (students, professors, and corporate researchers) to be better and faster in their research projects. Powered with proprietary AI algorithms and a unique approach to solving problems with design and tech, RAx is set to be the default workspace for any research-heavy projects. Launched in 2019, the product connects information (Research papers, Blogs, Wiki, Books, Courses, Videos, etc.) to behaviors (reading, writing, annotating, discussing & more), opening up newer insights and opportunities in the academic space that was otherwise not possible (or not imaginable).
About the team
We are a bunch of passionate researchers, engineers, and designers who came together to build a product that can revolutionize the way any research-intensive projects are done. Reducing cognitive load and helping people to convert information into knowledge, is at the core of our mission. Our engineering team is building a scalable platform that deals with tons of data, AI processing over the data, and interactions of users from across the globe. We believe research plays a key role in making the world a better place, and we want to make it easy to approach and fun to do!
- Role overview
As an SDE-3 Fullstack, you will actively lead, setting top-class engineering examples, a team of young talented web developers, and take major responsibility for end-to-end project development and delivery along with the Engineering Manager (EM), Principal Engineer (PE), other SDE-3 leads, and Technical Project Manager (TPM). You will also assist them with hiring and training the team. In essence, your usual day will be primarily coding 100% of the time.
The person that we are looking for
We are seeking an SDE-3 Frontend at Trinka ( https://trinka.ai ) with 5+ years of enterprise frontend web development experience primarily working on the AngularJS/ReactJS.
What we would love to see in you:
- Excellent Javascript programming skills - comfortable with writing, dubugging, refactoring and reviewing pure JS and AngularJS code
- Good problem solving skills to frame technical solutions for complex business problems.
- Experience with unit and integration testing. You believe in and encourage extensive test coverage and seek to automate testing whenever possible.
- Responsible for designing and conducting a high-quality code-review process and maintaining highly performant, testable code with following strong software design patterns.
- Breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
- You will be actively reviewing approaches created by the tech team and helping them to find the optimal solutions to the problems.
Experience
You have proven 5+ years of frontend experience (AngularJS/Reactjs preferred)
2+ years of experience with Websockets
Any experience with browser plugin development (good to have)

Company Overview:
Propel is an innovative and fast-growing software development company specializing in designing and building enterprise applications. Our commitment to excellence and passion for technology has positioned us as a leader in our domain.
We are searching for a talented Senior Architect to join our dynamic team and lead our efforts in scaling and optimizing our software solutions.
Key Responsibilities:
- Diverse Architectural Expertise: Drive solutions using various architectures, including SOA, Enterprise application, Microservices, event-driven, and distributed systems. Utilize experience in big data systems like Spark, Hadoop, and Cassandra to model and design distributed architectures.
- Comprehensive Cloud Mastery: Demonstrate expertise in cloud architectures (SaaS, PaaS, IaaS) across platforms including AWS, Azure, and Google Cloud. Lead legacy system migration to these cloud infrastructures.
- Containerization & Orchestration Excellence: Design highly scalable applications using Docker containers, optimizing with Kubernetes orchestration.
- Solution Development: Lead the end-to-end solutioning process, from proof of concept to implementation, tackling complex business challenges with innovative technical solutions.
- Data Management & Security: Oversee the creation and management of data pipelines using strategies like ETL, ELT, and CDC in various modes. Design data warehouses, ensuring security for Data at Rest and Data in Transit. Implement data encryption strategies utilizing algorithms like AES, DES, MD5, and SHA1. Ensure secure access through identity platforms like ADFS, Auth0, and Okta, along with Single Sign-on and Single Sign-Off integrations.
- Compliance & Standards: Architect and design solutions ensuring compliance with regulations like HIPAA and GDPR. Advocate for and ensure adherence to best practices in development and DevOps, encompassing project management tools, version control systems, CI/CD pipelines, static code analyzers, and more.
- Version Control & Collaboration Tools: Ensure best practices in utilizing software version control systems and software delivery platforms, enhancing team collaboration and project tracking.
- Business Alignment: Engage proactively with stakeholders and product managers to define and translate business requirements into technical specifications, ensuring alignment and value delivery.
Technical Skillset:
- Web Technologies: J2EE, Servlets, DotNet, Python, HTML5, CSS5, ReactJS, TypeScript, Javascript, Bootstrap, Node.JS, Express JS, JSON, XML
- Frameworks: Spring Framework, DotNet Core, Flask, Angular OR ReactJS
- Languages: C#, Java, Python, Scala (Expertise in any 3, familiarity with others)
- Testing Tools: Selenium, Cypress, JMeter, Gatling
- Databases: MS SQL, PostgreSQL, MySQL, Cassandra, MongoDB, Redis, ElasticSearch
- Distributed Systems: Apache Spark, Hadoop, or any others
- Containerization & Orchestration: Docker, DockerHub, Kubernetes
- Identity Platforms: ADFS, Auth0, Okta
- Web/ App Servers: Nginx, Apache, JBoss, Tomcat, IIS, Websphere (Anyone or more)
- Cloud Platforms: AWS, Azure, Google (Anyone or more)
- Version Control: SVN, CVS, GitHub, GitLab, Bitbucket (Anyone or more)
- Code Analysis Tools: SonarQube, Veracode
- CI/ CD Tools: Jenkins, Bitbucket Pipelines
- Build & Dependency Management: Maven, SBT, YARN, NPM, WebPack
Preferably someone who understand Hiring for Product based companies
Must be excellent in sourcing through - Internal Database/ATS, Job boards, Social Media, Headhunting and many more.
Should be good in End-to-End recruitment process.
Should possess excellent communication skills and negotiation skills.
Agile and fast decision makers to deliver quality in the dynamic nature of product company
Target oriented and have a Go- getter attitude.
Technical expertise with an ability to understand and explain job requirements for IT roles..


The Role
We are looking for a tech enthusiast who can work with us to help further our product development with Augmented Reality to keep us ahead of the technology curve. We have a tight product roadmap that needs enthusiastic people to solve problems in the realm of computer vision systems building towards a high accuracy SLAM solution.
Qualified candidates will be driven self-starters, robust thinkers, strong collaborators, and adept at operating in a highly dynamic environment. We look for colleagues that are passionate about our product and embody our values.
Some of the main responsibilities include:
-
Develop objectives and design research projects
- Design, build and maintain high performance, reusable and reliable code
- Work with the core team to bring ideas to life and keep pace with the latest research in Computer Vision, Deep Learning.
Qualifications, Skills & Competencies
-
Masters / Phd in Computer Science, Mathematics or relevant experience
-
3+ years of experience in geometric computer vision, algorithms, SfM / SLAM, visual inertial odometry / 3D reconstruction / sensor fusion.
-
Experience in Deep Learning for SLAM and related frameworks
-
Experience in sensor fusion (IMU, camera) and in probabilistic filters- EKF, UKF
-
Strong mathematical understanding - linear algebra, 3d-geometry, probability.
-
Proficiency in programming - C++, python and knowledge of algorithms
-
Proficiency in programming - C++, python and knowledge of algorithms
-
Proven experience in product development (monocular SLAM, multi-view camera
calibration)
-
Strong background in computer vision and ML/DL
-
Experience in optimization of SLAM algorithms
-
Comfort with communication and collaboration across teams. The ability to multitask, manage tasks with varying priorities and align with stakeholders.
Roles and Responsibilities
- 5 - 8 years of experience in Infrastructure setup on Cloud, Build/Release Engineering, Continuous Integration and Delivery, Configuration/Change Management.
- Good experience with Linux/Unix administration and moderate to significant experience administering relational databases such as PostgreSQL, etc.
- Experience with Docker and related tools (Cassandra, Rancher, Kubernetes etc.)
- Experience of working in Config management tools (Ansible, Chef, Puppet, Terraform etc.) is a plus.
- Experience with cloud technologies like Azure
- Experience with monitoring and alerting (TICK, ELK, Nagios, PagerDuty)
- Experience with distributed systems and related technologies (NSQ, RabbitMQ, SQS, etc.) is a plus
- Experience with scaling data store technologies is a plus (PostgreSQL, Scylla, Redis) is a plus
- Experience with SSH Certificate Authorities and Identity Management (Netflix BLESS) is a plus
- Experience with multi-domain SSL certs and provisioning a plus (Let's Encrypt) is a plus
- Experience with chaos or similar methodologies is a plus

