direct sales officer

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

Minimum 5 years of experience in Angular web development (versions 11 through 17).

Minimum 5 years of hands-on Java programming experience.

At least 3 years of experience with Spring Framework, Spring Boot, and Spring JPA.

In-depth knowledge of Spring Framework 5+ and Spring Boot 3.

Strong SQL skills and experience with Oracle stored procedures.

Excellent object-oriented programming and JavaScript skills.

Experience delivering rich, interactive JavaScript functionalities in web applications.

Familiarity with BMC Control-M or equivalent scheduler tools (preferred).

Good understanding of security considerations in coding, especially related to authentication and authorization.

Experience with automated build and release tools such as TeamCity, Veracode, and SDA (preferred).

Prior experience in investment banking or financial services technology is a plus.

Ability to work effectively in a team, manage multiple priorities, and respond to evolving project needs.

🚀 Hiring: SAP Vistex Consultant

📍 Locations: Pune | Mumbai | Bangalore | Gandhinagar

🧠 Experience: 6+ years in SAP Vistex

✅ Requirements:

• Minimum 6 years of hands-on experience in SAP Vistex
• Expertise in Incentive Management, Rebates, Chargebacks, and Claims Processing
• Strong integration experience with SAP SD/MM
• Should have done at least 1 full-cycle implementation
• Good understanding of Vistex modules like Deal Management, Pricing, and Contract Setup
• Support & Enhancement project experience preferred
• Excellent communication skills and ability to interact with clients

💼 Nice to Have:

• Exposure to SAP S/4HANA
• Knowledge of ABAP debugging

⏱️ Notice Period:

Immediate to 30 days preferred

• Work with design and marketing team to improve website conversion rate for different sign up processes
• Work with the marketing team to improve main website KPIs - New users, average time on page, session duration are the main ones
• Write automation scripts to help automate redundant manual processes of other marketing functions– SEO, Outbound, Content, Product Marketing
• Work on our Shopify demo store to showcase new product releases and features. This is pretty interesting as you’ll get to play around with Shopify backend (the most popular eCommerce platform in the world)
• Work on building integrations and workflows between different marketing automation platforms. Our current marketing tech stack involves Salesforce, HubSpot, Reply, Similarweb and more.
• Web scraping for new growth initiatives

• Getting the business Requirement document from functional consultant / functional analyst.
• Analyse the business Requirement.
• Analyse the estimated time for development.
• Development of Object (ABAP application).
• Unit Testing by Developer.
• Releasing the object to test environment.
• Prepare technical document of the development.

We are building a global content marketplace that brings companies and content

creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.

Our Team

We are a 25+ member company and is scaling up rapidly in both team size and our ambition.

If we were to define the kind of people and the culture we have, it would be -

a) Individuals with an Extreme Sense of Passion About Work

b) Individuals with Strong Customer and Creator Obsession

c) Individuals with Extraordinary Hustle, Perseverance & Ambition

We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring

a company that can outlast its builders and create a massive impact on the lives of our

employees, creators, and customers alike.

Our Investors

We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.
Backed by Lightspeed Venture Partners

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.