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KEY DUTIES

• Independently own and resolve high-priority or complex customer issues with minimal supervision
• Reproduce and analyze product defects using advanced troubleshooting techniques and tools
• Collaborate with developers to identify root causes and drive timely resolution of defects
• Identify trends in escalations and provide feedback to improve product quality and customer experience
• Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
• Contribute to knowledge base articles and process improvements to enhance team efficiency
• Represent the escalation team in product reviews or defect triage meetings
• Build subject matter expertise in specific products or components
• Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
• Participate in Agile ceremonies and contribute to team planning and backlog refinement
• Other duties as assigned

BASIC QUALIFICATIONS

• Typically requires 3–6 years of technical experience in a support, development, or escalation role
• Strong technical troubleshooting and root cause analysis skills
• Proficient in debugging tools, logs, and test environments
• Ability to independently manage multiple complex issues and drive them to closure
• Experience working with cross-functional teams in a collaborative, Agile environment
• Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
• Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
• Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
• Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
• Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

Job Title: DevOps Engineer

Location: Remote

Type: Full-time

About Us:

At Tese, we are committed to advancing sustainability through innovative technology solutions. Our platform empowers SMEs, financial institutions, and enterprises to achieve their Environmental, Social, and Governance (ESG) goals. We are looking for a skilled and passionate DevOps Engineer to join our team and help us build and maintain scalable, reliable, and efficient infrastructure.

Role Overview:

As a DevOps Engineer, you will be responsible for designing, implementing, and managing the infrastructure that supports our applications and services. You will work closely with our development, QA, and data science teams to ensure smooth deployment, continuous integration, and continuous delivery of our products. Your role will be critical in automating processes, enhancing system performance, and maintaining high availability.

Key Responsibilities:

• Infrastructure Management:
• Design, implement, and maintain scalable cloud infrastructure on platforms such as AWS, Google Cloud, or Azure.
• Manage server environments, including provisioning, monitoring, and maintenance.
• CI/CD Pipeline Development:
• Develop and maintain continuous integration and continuous deployment pipelines using tools like Jenkins, GitLab CI/CD, or CircleCI.
• Automate deployment processes to ensure quick and reliable releases.
• Configuration Management and Automation:
• Implement infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation.
• Automate system configurations and deployments to improve efficiency and reduce manual errors.
• Monitoring and Logging:
• Set up and manage monitoring tools (e.g., Prometheus, Grafana, ELK Stack) to track system performance and troubleshoot issues.
• Implement logging solutions to ensure effective incident response and system analysis.
• Security and Compliance:
• Ensure systems are secure and compliant with industry standards and regulations.
• Implement security best practices, including identity and access management, network security, and vulnerability assessments.
• Collaboration and Support:
• Work closely with development and QA teams to support application deployments and troubleshoot issues.
• Provide support for infrastructure-related inquiries and incidents.

Qualifications:

• Education:
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience:
• 3-5 years of experience in DevOps, system administration, or related roles.
• Hands-on experience with cloud platforms such as AWS, Google Cloud Platform, or Azure.
• Technical Skills:
• Proficiency in scripting languages like Bash, Python, or Ruby.
• Strong experience with containerization technologies like Docker and orchestration tools like Kubernetes.
• Knowledge of configuration management tools (Ansible, Puppet, Chef).
• Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack).
• Understanding of networking concepts and security best practices.
• Soft Skills:
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.

Preferred Qualifications:

• Experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.
• Knowledge of microservices architecture and serverless computing.
• Familiarity with database administration (SQL and NoSQL databases).
• Experience with Agile methodologies and working in a Scrum or Kanban environment.
• Passion for sustainability and interest in ESG initiatives.

Benefits:

• Competitive salary and benefits package,and performance bonuses.
• Flexible working hours and remote work options.
• Opportunity to work on impactful projects that promote sustainability.
• Professional development opportunities, including access to training and conferences.

Job Description:  

Responsibilities: 

• Completing all tasks set by the supervisor and assisting wherever possible.  
• Observing existing strategies, techniques of coding, debugging, testing and adopting to the same 
• Ability to maintain composure under pressure 
• Ability to work in a team. 
• Good observation skills and a willingness to learn. 

Skills: 

• Proficiency in data structures and algorithms 
• Good problem solving and analytical thinking skills 
• Knowledge of Linux systems 
• Python coding knowledge 
• Knowledge of object-oriented programming 
• Good verbal and written communication skills.  

Requisition Raised by:  

Engineering Director 

• Design and develop a comprehensive website using Next.js, integrating both client-side and server-side architecture.
• Build reusable code and libraries for future use, ensuring the technical feasibility of UI/UX designs.
• Optimize applications for maximum speed and scalability across a vast array of web-capable devices and browsers.
• Collaborate with team members, including designers and project managers, to translate business and user requirements into technical solutions.
• Implement robust security and data protection measures.
• Stay up-to-date with emerging technologies and industry trends to incorporate into operations and practices.
• Conduct testing to identify bugs and technical issues before and after deploying.
• Document development processes, code changes, and other technical information for reference and reporting.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

As a Sr. Cloud IoT Engineer with Intuitive, you will be responsible for the data acquisition from devices and sensors that allows the device to connect seamlessly with other systems. You will be researching, creating, testing, and documenting IoT solutions with integrated systems and devices to help the analytics and data science initiatives across our enterprise customers. 

You will be working closely with SMEs in Data Engineering and Cloud Engineering, to create solutions and extend Intuitive's DataOps Engineering Projects and Initiatives. The Sr. Cloud IoT Engineer will be a central critical role for establishing the DataOps/DataX data logistics and management for building data pipelines, enforcing best practices, ownership for building complex and performant Data Lake Environments, work closely with Cloud Infrastructure Architects and DevSecOps automation teams. The Sr. Cloud IoT Engineer is the main point of contact for all things related to ingestion of telemetry data and saturation into time series or other databases. In this role, we expect our DataOps leaders to be obsessed with telemetry data and providing insights to help our end customers. 

  KEY REQUIREMENTS: 

• 10+ years’ experience as data engineer. 
• Must have 5+ Years in implementing IoT engineering solutions with multiple cloud providers and toolsets. 
• This is hands on role building data pipelines using Cloud Native and Partner Solutions. Hands-on technical experience with Data at Scale. 
• Must have deep understanding of solutions like AWS IoT Greengrass edge runtime and cloud services to build, deploy, and manage device software across the fleet of devices.  

• Hands on experience with AWS IoT stack like Core, SiteWise, Kinesis, Lamda, Timestream 
• Performance Tuning of streaming telemetry data based with tools like Grafana, Amazon Cloudwatch and QuickSight informed by business requirements. 
• Good working experience on Web Service Integration, RESTful APIs, WebSockets and MQTT.
• Experience with Development Tools for CI/CD, Unit and Integration testing, Automation and Orchestration    

Designation: Business Development Executive

Job Description We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. Company Profile – IT and Business Services

Position : Business Development Executive

Graduates/ Under Graduates – Immediate Joining Required Gender – Male/Female

Job Type – Full time

• Remuneration – upto 17000 plus incentive
• 
  
• Experience: 6 month to 2 year Experience in Sales/ Business Development in Banking & Finance Industry (Bank/ Insurance Sector) Fresher with excellent communication can also apply. Interview Process (2 Rounds)
• PI & HR
• Director
• Selected candidates will work from office at Vashi , Navi Mumbai
• Role and ResponsibilitiesResearching new business opportunities to increase client penetration
• Generating leads by reaching out to prospective customers
• Build long-term relationships with new and existing customers.
• Pitching products and/or services
• Give a brief about the product, features and benefits to the customers
• New clients Acquisition and Business Development.
• Identifying new sales leads
• Establishing, maintaining and expanding your customer base.
• Responsible for Long range Strategic Business planning & Initiatives
• Collaborating with management on sales goals, planning, and forecasting
• Domain: B2B
• Role: Direct Sales
• Skills Required-Good communication, Interpersonal & negotiation skill,
• Effective time management skills.
• Candidate should be good at multitasking and should be able to work in pressure.
• Self-motivated & ability to learn quickly.
• Must have passion for sales & Flair to interact with people.
• Confident/Positive Attitude

• Test current products and identifying deficiencies
• Suggest solutions to identified product problems 
• Investigate product quality in order to make improvements to achieve better customer satisfaction
• Plan, create and manage the overall Quality Planning strategy
• Collaborate with the Product Development team to ensure consistent project execution
• Identify quality assurance process bottleneck and suggest actions for improvement 
• Oversee continuous improvement projects 
• Collect quality data 
• Identify key KPIs for product quality