Production Manager

Position: Customer care Executive (International)

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Position: Team Leader

Shift Timing: 10 AM to 6 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Language: English

Salary: 5 LPA to 6 LPA

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.

Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Responsibilities:

• Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members.

• The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.

• Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling.

• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop and maintain web applications using Angular
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Work with external data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Collaborate with other developers and stakeholders to ensure successful project completion.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 2+ years of experience in web application development using Angular.
• Strong knowledge of Angular 2+ and TypeScript.
• Experience with Angular Material and Bootstrap.
• Knowledge of relational database design and development using SQL Server.
• Familiarity with agile development methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with Entity Framework Core.
• Experience with Azure Cloud Services.
• Familiarity with unit testing frameworks such as NUnit and xUnit.
• Experience with source control management tools such as Git.
• Knowledge of CI/CD pipelines using Azure DevOps or similar tools.

SOFTWARE DEVELOPMENT ENGINEER

An SDET is a test professional with advanced programming skills who can create automation testing tools and frameworks to assist the manual testing process.

We are looking for a talented SDET to contribute to and review the creation of a testing suite for production software. The SDET's responsibilities include both software development and testing tasks and focuses on the testability, robustness, and performance of production software.

SDET Responsibilities:

- Understanding the flow of code and how it interacts with different components.

- Understanding project documents, customer demands, and product objectives to create and execute test cases.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
- Handling technical communications and understanding the customers' systems.
- Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
- Noting all testing actions you have performed in daily and weekly reports.
- Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
- Researching test tools, methodologies, and trends and upgrading existing practices and processes.
- Managing the final quality on production release.


SDET Requirements:
- A Bachelor's degree in computer science, computer engineering, or a related field. This is optional, but good to have.
- Excellent programming skills with JavaScript.
- Knowledge of any of the following tools or similar. Cypress, Supertest, Chai, Mocha, Jest, Jasmine, Puppeteer, Karma, Playwright
- Knowledge of programming languages and process management methodology.
- Exposure to Behaviour Driven Development and experience in programming and testing.
- The ability to recognize risks and errors in an application.
- Excellent verbal and written communication skills.
- The ability to keep current with the constantly changing technology industry.
- A passion for testing, development, and software design.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.