business development manager

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

Job Title: Graphic Designer (with Video Editing Expertise)

Location: Hyderabad, Telangana (On-site / Commutable distance required)

Experience: 3–5 years

About the Role

Relai is looking for a creative and detail-oriented Graphic Designer who can produce high-quality digital assets and videos that align with our brand identity and communication guidelines. The ideal candidate understands social media behaviour, creates content that drives engagement, and can translate briefs into impactful visual storytelling.

Key Responsibilities

• Design creatives for social media, marketing campaigns, digital ads, presentations, and website assets
• Shoot, edit, and produce video content for campaigns, ads, educational posts, and internal requirements
• Adapt and optimise creatives across multiple platforms and formats
• Ensure brand consistency and storytelling quality across all design output
• Collaborate with marketing, product, and leadership teams for content requirements
• Stay updated with latest design and social media trends to enhance content performance

Must-Have Qualifications (Deal-Breakers)

• Minimum 3 years of proven experience in graphic design and video editing (3–5 years preferred)
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, After Effects), Premiere Pro / Final Cut Pro & Canva
• Strong understanding of social media trends, engagement strategies, and content formats
• Ability to produce both static and video content independently end-to-end
• Must reside within a commutable distance to Hyderabad

Preferred Qualifications (Good to Have)

• Experience in building brand identities and cohesive design systems
• Hands-on experience with AI-driven creative tools like HeyGen, Caption AI, Freepik AI, etc.
• Prior experience or strong interest in real estate / proptech branding
• Understanding of real estate marketing behaviour and consumer psychology

What Success Looks Like in This Role

• High-quality creatives delivered consistently
• Fast turnaround with error-free design and brand alignment
• Content that drives strong engagement and communication clarity
• Collaboration and ownership without reminders or follow-ups

Key Responsibilities:

• Design, implement, and maintain server-side applications, APIs, and databases.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Develop RESTful APIs, GraphQL, or other web services that integrate with databases and external services.
• Write clean, efficient, and reusable code while following best practices for backend development.
• Optimize applications for speed and scalability.
• Ensure the security of applications, databases, and data handling practices.
• Troubleshoot and debug issues in production and development environments.
• Write unit and integration tests to ensure the reliability and stability of the backend code.
• Work with databases (SQL or NoSQL) and optimize database queries for performance.
• Implement caching mechanisms to improve application performance.
• 
  

Responsibilities

• Develop new user-facing features using React.js and RESTful APIs using Node.js and MongoDB
• Build reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Collaborate with team members, e.g designer, product and other stakeholders to ensure quality in product.
• Ensure the technical feasibility of UI/UX designs
• Manage and maintain cloud infrastructure on AWS

Qualifications

• At least 3-6 years of experience in MERN stack
• Proficiency with React.js, Node.js, MongoDB, and Express.js
• Familiarity with AWS services such as EC2, S3, and RDS, SQS, Lambda
• Understanding of RESTful API design principles
• Understanding of Agile software development methodologies
• Strong problem-solving and analytical skills

Understand, plan and write code to develop assigned modules/project within a given time frame Fix bugs and errors pointed out by the client and QA team in a timely fashion
Lead the entire web application development life cycle right from the concept stage to delivery and post-launch support
Coordinate with co-developers and keeps project manager well informed of the status of development effort and serve as a liaison between development staff and project manager
Mentoring junior web developers and evaluating their performance

Desired Candidate Profile: B.Tech / B.E. / MCA
Previous working experience as a Laravel developer and CI for at least 3 - 4 years.
Flutter, React JS, Angular etc..is add an advantage
Excellent logical skills and data analytical skills
In-depth knowledge of database and query optimization
Ready to take up challenging tasks and produce effective results
Effective time management and coordination skills
Excellent communication skills and being able to work independently or in a full team

Integration of user-facing elements developed by front-end developers Build efficient, testable, and reusable PHP modules Solve complex performance problems and architectural challenges Integration of data storage solutions Key Skills Strong knowledge of PHP web frameworks such as Laravel, CI and Yii Understanding the fully synchronous behavior of PHP Understanding of MVC design patterns Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 Knowledge of object-oriented PHP programming Understanding accessibility and security compliance Strong knowledge of the common PHP or web server exploits and their solutions Understanding fundamental design principles behind a scalable application User authentication and authorization between multiple systems, servers, and environments Integration of multiple data sources and databases into one system Familiarity with limitations of PHP as a platform and its workarounds Creating database schemas that represent and support business processes Familiarity with SQL/NoSQL databases and their declarative query languages Proficient understanding of code versioning tools, such as Git.

Required Skills:

• Expert in Python and Django framework
• Expert in developing backend applications with RESTful APIs Using Django Rest Framework
• Good understanding of front-end technologies, such as JavaScript, ReactJS , HTML5, and CSS3
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of GitHub
• Strong programming basics, with a clear understanding of Object-Oriented and Functional programming.
• Good communication skills and ability to work with global teams to define and deliver on projects.