QA-Automation Tester

About the Role:

We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.

Key Responsibilities:

Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget. 

Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs. 

Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed. 

Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship. 

Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation. 

Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned. 

Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders. 

Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed. 

Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement. 

Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.

Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development. 

Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders. 

Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities. 

Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development. 

Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities. 

Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance. 

Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment. 

Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve. 

Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans. 

Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.

Qualifications:



• Bachelor’s degree in Project Management, Engineering, or related field.
• CSM, PSM or similar certification is preferred.
• Proven experience managing projects in an agile or hybrid environment.
• Excellent communication and leadership skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software such as JIRA, MS Project.

Key Responsibilities:

·       Study design briefs and determine requirements          `

·       Create and define the brand profile of MHFA India

·       Conceptualize visuals based on requirements

·       Prepare rough drafts and present ideas

·       Develop illustrations, logos, social media posts, and other designs collaterals using software or by hand

·       Use the appropriate colors and layouts for each graphic

·       Work with copywriters and creative director to produce final design

·       Test graphics across various media

·       Amend designs after feedback

·       Ensure final graphics and layouts are visually appealing and on-brand

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Responsibilities -

• Collaborate with the development team to understand data requirements and identify potential scalability issues.
• Design, develop, and implement scalable data pipelines and ETL processes to ingest, process, and analyse large - volumes of data from various sources.
• Optimize data models and database schemas to improve query performance and reduce latency.
• Monitor and troubleshoot the performance of our Cassandra database on Azure Cosmos DB, identifying bottlenecks and implementing optimizations as needed.
• Work with cross-functional teams to ensure data quality, integrity, and security.
• Stay up to date with emerging technologies and best practices in data engineering and distributed systems.

Qualifications & Requirements -

• Proven experience as a Data Engineer or similar role, with a focus on designing and optimizing large-scale data systems.
• Strong proficiency in working with NoSQL databases, particularly Cassandra.
• Experience with cloud-based data platforms, preferably Azure Cosmos DB.
• Solid understanding of Distributed Systems, Data modelling, Data Warehouse Designing, and ETL Processes.
• Detailed understanding of Software Development Life Cycle (SDLC) is required.
• Good to have knowledge on any visualization tool like Power BI, Tableau.
• Good to have knowledge on SAP landscape (SAP ECC, SLT, BW, HANA etc).
• Good to have experience on Data Migration Project.
• Knowledge of Supply Chain domain would be a plus.
• Familiarity with software architecture (data structures, data schemas, etc.)
• Familiarity with Python programming language is a plus.
• The ability to work in a dynamic, fast-paced, work environment.
• A passion for data and information with strong analytical, problem solving, and organizational skills.
• Self-motivated with the ability to work under minimal direction.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.

We’re really excited to bring on a full-time designer to own our entire product and entire brand — including what you see here. This role will be responsible for driving the entire Orbital experience.

Qualities

• 0 to 3 years of experience (or equivalent understanding of product design)
• Strong in UI, UX design principles and Figma/Adobe XD
• Familiar with building web applications, SaaS experience preferred
• Willingness and interest in learning new tech/processes (Framer, Webflow, etc.)
• Willingness to travel to offices in Hyderabad, New York City, or San Francisco

AEM Developer  - Job Description

Required Skills

• “AEM Lead Dev” - Minimum 3+ years of experience in AEM and at least 4 to 7 years of industry experience
• Design and develop AEM components and templates.
• Hands on experience in DAM, workflows, MSM, User management and Dispatcher.
• Strong in Maven configurations with respect to various AEM archetype projects and integrations.
• Basic understanding and implementation of Java/J2EE design patterns
• Knowledge on Portal or related technologies
• Experience with RESTful and SOAP based web services
• Intermediate experience with at least basic front-end skills - HTML, CSS, JS [Jquery]

Nice to have

• Adobe certification (AEM Developer/AEM Architect)
• Experience working with Adobe Cloud Manager for deployments 
• Experience working with AEM as a Cloud Service (AEMaaCS) 
• Experience using Adobe Target, Campaign, Analytics, Launch, and I/O, and how each of these integrates with AEM 
• Experience with Adobe’s Commerce Integration Framework (CIF) components 
• Experience, or at least exposure, to headless content delivery and presentation as single page applications 
• Experience with server management in cloud ecosystems like Azure or AWS 
• Prefer to have experience in third party integrations with AEM [Other products of Adobe or any other applications]
• Working with Adobe Marketing Cloud tools like Adobe Campaign, Target, Scene 7, etc

Its remote, Independent consultant, WFH.

Desired Candidate Profile

We are looking for a Content Writer to join our Marketing team and enrich our websites with new blog posts, guides and marketing copy.

Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.

Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

• Proven work experience as a Content Writer, https://resources.workable.com/copywriter-job-description" target="_blank">Copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• BSc in Marketing, English, Journalism or related field

Design and Build iOS product and Platform

• IOS coding using Objective C and Swift Ensuring quality deliverables, fixing application defects, maintaining code and implementing application updates.
• Designing coding, Documenting design, Defect free deliverables.
• Ensure the performance, quality, and responsiveness of application.