SDET

Job Summary:

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

• Provide technical voice support to B2B (enterprise) customers.
• Troubleshoot and resolve issues related to:
• SQL, DNS, VPN, Server Support (Windows/Linux)
• Networking (TCP/IP, routing, firewalls)
• Cloud Services – especially Microsoft Azure
• Application and system-level issues
• Assist with technical configurations and product usage.
• Accurately document cases and escalate unresolved issues.
• Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

• 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

• SQL, DNS, VPN, Server Support
• Networking, Microsoft Azure
• Basic understanding of coding/scripting
• Strong troubleshooting and communication skills
• Ability to work in a 24x7 rotational shift environment

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. They are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. They partner with passionate entrepreneurs to combine their collective learning and experience with data science, digital ethnography, and technology. platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing

• Work with brand entrepreneurs to create and implement a forward looking product strategy. Influence technology choices and business strategy in creating multiple D2C brands across Food, Fashion, Home, Beauty and more simultaneously.

• Convert brand proposition into digital user experiences covering pre and post purchase journeys across channels such as D2C, Social Media, Whatsapp, Marketplaces and Metaverse by understanding business economics of brands in their first 1000 days.

• Raise the bar on customer empathy & quality of what we deliver, work with small & high performance teams to build products, managing a fast-paced agile delivery model.

• Analyse macro trends on user behaviour and adoption, predict technology shifts to identify innovative (sometimes first to market) product features and work with multiple tech startups to drive metrics and time to market.

• Talk the data language and drive a working environment fostering data driven decision making while running experiments, identifying gaps and prioritization.

Requirements

• Entrepreneurial mindset with acute understanding of product market fit for every brand with ability to decide when to scale or sunset experiments/initiatives.

• Demonstrated ability to think strategically about business, product and technology and come up with immediate & market first product propositions.

• End to end product development functional knowledge cutting across digital shopping journeys, marketing, contact centre operations, payments etc

• Track record of building and delivering high-quality digital products and complex roadmaps, ideally across multiple product categories with geo-distributed teams

• Ability to provide clarity, cut through clutter and being decisive on priorities and metrics.

• Ability to excite people through communication and presenting data in most the ambiguous situations.

• Ability to define short term goals & metrics (sometimes on a weekly basis) and align teams on how-lists.

• Passion for technology and pro-activeness in developing and/or integrating home developed or 3rd party applications.

Job Description

We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories. Over the past 3.5 years we’ve worked with brands like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Times Group, Digit, Wittyfeed, YourStory etc. along with 350+ brand companies like BookMyShow, UpGrad, Yulu, Paisabazaar, Zivame, Yatra, Bewakoof, Imarticus Learning etc. to create content that is meticulous and customized according to our clients' needs.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings and engage a wide spectrum of content creators, and to facilitate all our ambitions, we are planning to launch multiple product verticals and we are looking for a QA Engineer who has a keen eye for user interaction and production functioning, and a curious mind to tangle-and-untangle them.

• We’re looking for someone who is enthusiastic, comfortable with uncertainty, flexible, great with people and isn’t afraid to roll up their sleeves and get their hands dirty.
• If you think you have the spark and a constantly simmering pot of ideas, this is the chance for you!

Job Responsibilities:

• Take ownership of the testing, identifying issues and subsequent fixing in entire PDLC
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Conduct post-release/ post-implementation testing
• Quality review and signoff of new features
• Understand product architecture and functionality
• Create Test Case/Test script writing
• Should be ready to convert unvaried test cases into automated test scripts
• Create, maintain, and execute functional, regression, and exploratory tests
• Provide test case coverage and defect metrics to substantiate release decisions
• Provide support and assistance to business and users on reported production issues
• Creates temporary "work-arounds" for immediate customer/ end users issues
• Communicate with PMs and engineers on reported issues
• Participate in product discussions & refine the acceptance criteria
• Communicate high-value use cases and customer feedback to the product team

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.

Vah Vah! is an ed-tech company that offers online makeup courses in micro-batches to students across India to learn from the leading teachers in top cities. We provide holistic education with lots of practical training that makes our students job-ready with not just the base skills but also the soft skills for great customer service. Our teachers have more than 15+ years of experience in training makeup and have certified more than 1000+ students. Vah Vah! is founded by executives with extensive experience running consumer business and mobile games at scale (over 100 million players) at Zynga. Vah Vah! is backed by a leading investment firm.

Website Link: https://vahvah.com/

The Mission

Vah Vah teaches professional makeup to budding makeup artists and influencers through live online classes. We have students from Srinagar, all the way to the Andamans. And experienced teachers who have worked in Bridal Makeup, Ramp Shoots, Film and more. We empower our students to join the workforce as fully trained makeup artists. This is the future of vocational education, and you can help build it.

Our Culture

• Amazing workplace and colleagues to work with
• We have the right mixture of creativity, analytics and hustle to move fast in the right direction.
• You will work with colleagues who don’t take themselves too seriously but move mountains.
• See yourself evolving every month with new problems to solve and new skill to master.
• Work with the smartest engineers so you can learn from them.
• Competitive salary at par with the best in the industry
• Great stock options so you can benefit from the company's growth.
• Immense exposure to new technologies

Responsibilities:

• Complete ownership of building and maintaining Web APP
• Deliver across the entire app life cycle design, build, deploy, test, release to production and support
• Should be comfortable in building a great consumer user interface and responsive web apps.

Requirements:

• Overall experience of 2-4 years
• React Web Developer with 2+ years of experience
• Should have worked on NodeJS with express framework
• Understanding of Backend services, API implementation, and database systems. - Familiarity with MySQL and Mongo databases
• We encourage all our devs to have a base level of DevOps skills & w.r.t
• Source Control, CI/CD systems, Cloud Services such as AWS, Firebase, GCP Minimum 1 year of experience in responsive app development
• Ability to implement designs and functionality provided by UI/UX teams
• Strong knowledge of JavaScript ES6
• knowledge of Java/J2EE, Spring, Spring Boot, Spring Cloud is a plus

Key Skills:

• React/JS, NodeJS, Typescript
• Familiarity with Analytics integrations
• Conversant with Github, CI/CD pipeline

What you get:

• Amazing workplace and colleagues to work with
• Competitive salary at par with the best in the industry
• Immense exposure to new technologies

1. Strong proficiency with .Net Core API development
2. Experience with caching approaches for API
3. Hands on with SQL Server and its variation among popular databases
4. Well versed with stored procedures, query plans, altering the indexes, and troubleshooting the performance holdups
5. Skilled at performance optimization of .NET APIs
6. Experience & Knowledge on Open API specification & swagger documentation

1. Familiar with .NET design patterns
2. Performance tuning of SQL Stored Procedures

We’re looking for an UX Designer who will-

• Own end-to-end product design and produce usable designs iteratively.
• Be a member of our core design team and will work closely with product and engineering teams to research and design experiences for our customer facing android app, seller apps and associated platforms.
• Collaborate with user research teams in planning and executing user experience research processes like contextual interviews, card sorting, heuristic evaluations and usability testing.
• Research insights into viable design concepts and manifest them into seamless experiences.

We are looking for a motivated PHP / Laravel Developer to come join our agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, compensation, and benefits.

Required Skills :-

Knowledge of MVC Frameworks - Laravel is a must

Previous working experience as a PHP / Laravel developer for 1 or 2 year(s)

Basic JavaScript, HTML5, and CSS3 Bootstrap

A web application development background

OOP principles

Experience with Relational Databases like MySQL

Problem-solving skills.

• Experience, preferably with web applications and not websites
• Experience with HTML5, CSS3, JQuery & Javascript
• Experience with JSON data structures