As a Website Development Executive – Support Side, you will play a key role in maintaining and supporting websites post-launch. This includes managing website updates, resolving support tickets, developing and integrating chatbot functionalities, and coordinating with clients and internal teams to ensure smooth operation and timely resolution of issues.
Your primary duties will include:
● Monitor and manage website support tasks post-launch, ensuring timely resolution of issues and updates.
● Attend client calls, including occasional night-time calls based on US time zones, to gather feedback and clarify requests.
● Implement content and design changes across various CMS platforms (e.g., WordPress, Webflow).
● Develop and configure chatbots for client websites, ensuring smooth user experience and alignment with business goals.
● Collaborate with design, tech, and SEO teams to address cross-functional support needs.
● Perform routine website maintenance, content updates, page optimization, and bug fixes.
● Test website functionality, responsiveness, and design consistency before and after updates.
● Contribute suggestions to improve internal CMS tools and workflows.
● Maintain proper documentation for all updates, configurations, and client communications.
● Proactively follow up on open tickets and ensure client satisfaction with completed tasks.
Requirements:
● Bachelor's degree (Any Field), Web Design, or related field.
● Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.
● Working knowledge of website CMS platforms like WordPress and Webflow.
● Understanding of chatbot flows and ability to configure basic chatbot logic.
● Willingness to attend late evening/night calls as required for clients.
● Detail-oriented with strong troubleshooting and problem-solving skills.
● Eagerness to learn, adapt to new tools, and contribute ideas for continuous improvement.
● Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.
● Strong communication and interpersonal skills, with the ability to liaise with clients and internal teams to address their needs and requirements.
● Experience with SEO principles, analytics tools, and performance optimization techniques is a plus.
Shubham Vishwakarma
Full Stack Developer - Averlon
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To be successful in this role, you'll need to have the following skills:
Love for coding: A fanatic about writing beautiful and scalable code.
Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative, and inventive.
Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail and are comfortable learning new technologies and systems.
Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
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Full Stack Developer - Averlon