Technical Solutions Specialist, APP, South APAC

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
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Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

We’re looking for a .NET Core Developer who’s confident in their skills and ready to take on meaningful, real-world projects. If you're someone who enjoys solving problems, writing clean code, and working with Azure cloud services, we’d love to hear from you.

What you'll be doing:

• Building and maintaining scalable web applications using .NET Core
• Working with Azure services (like Functions, App Services, Logic Apps, etc.)
• Collaborating with cross-functional teams to design, develop, and deliver high-quality solutions
• Writing clean, testable, and efficient code
• Participating in code reviews and team discussions to improve practices

We’re looking for someone who has:

• 4.5 to 7 years of hands-on experience in .NET Core and C#
• Practical experience with Microsoft Azure – especially services like Azure Functions, App Services, Logic Apps, or Azure DevOps
• Good understanding of RESTful APIs, microservices, and SQL
• Strong problem-solving skills and the ability to work independently or as part of a team

Why this role?

• Flexible hybrid work model – work from anywhere, come together when it counts
• Opportunity to work on innovative projects with a supportive team
• A space to grow, learn, and actually enjoy the work you do

About Us : Signal Expert Global LLP is a Multi-National Company & involved in the business of providing Technical Analysis and research services in the Forex & Comex Global Market Since 2016. Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

We are a leading Forex & Comex technical signal provider. With our full-fledged research operations, Signal Expert Global has proven itself as a company that produces and delivers highly accurate signals and recommendations.

Job Profile - Product & Process Trainer / Full Time / Permanent / Work From Office

Package - 3.00 Lacs to 4.8 Lacs per annum (In Hand)

Roles and Responsibilities :

• Prepare Training Module to conduct Product & Process Training, Soft SkillsTraining, Communication Skills Training, Sales Training, SOP Training ,Induction Etc.
• Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language,culture, etc.
• Provide consistent coaching and feedback to enhance employee performance.
• Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
• Coach advisors on improvement in products & processes, Create learning solutions and customize training delivery.
• Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
• Conduct Session on Compliance & Customer Satisfaction.
• You shall execute & perform all such duties that may be assigned to you from time to time and we reserve the rights to change these at our discretion.

Desired Candidate Profile :

• Excellent command on both English and Hindi Language(verbal and written)
• Graduate or Post Graduate, certifications are a plus
• Confident,Driven, Enthusiastic, and Innovative.
• Experience of training sales professionals preferably in financial industry
• Knowledge of Global Market. (Forex & Comex)

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Job Description: PHP Developer (Laravel/Symfony)

Location: Bengaluru – Kalyani Neptune, Bannerghatta Road

Work Mode: Work from Office (Full-time)

Experience Required: 3+ years

Joining: Immediate Joiners Preferred

About the Role

We are looking for an experienced PHP Developer with hands-on expertise in Laravel or Symfony (preferably Symfony), who can contribute to full-cycle project development. You will be responsible for building robust backend solutions and integrating with multiple services while following best practices of object-oriented design and RESTful architectures.

Key Responsibilities:

• Develop, enhance, and maintain web applications using PHP frameworks (Laravel/Symfony)
• Collaborate with product managers and business analysts to understand requirements
• Create scalable backend services and RESTful APIs using MVC architecture
• Implement and maintain microservice-based architecture
• Integrate third-party APIs, libraries, and services
• Work with relational databases like MySQL/PostgreSQL using ORM tools such as Doctrine or Eloquent
• Participate in code reviews, unit testing, and overall software development lifecycle
• Troubleshoot production issues and provide long-term solutions

Required Skills:

• Strong programming knowledge in PHP with at least 2 years of experience
• Hands-on experience in Symfony or Laravel (Symfony preferred)
• Solid understanding of OOP and MVC design pattern
• Strong experience in creating and consuming REST APIs
• Experience working in service-based architectures or microservices
• Familiarity with Doctrine or Eloquent ORM
• Proficiency in MySQL/PostgreSQL

Good to Have:

• Knowledge of cloud platforms like AWS, GCP, or Azure
• Familiarity with cloud services such as Lambda, S3, and RDS
• Understanding of CI/CD pipelines and containerization (Docker/Kubernetes)

Webinar & Event Marketing Specialist

EXPERIENCE : 3 - 5 Years

As we expand our marketing efforts, we need a Webinar & Event Marketing Specialist who can own end-to-end webinar execution and align it with ongoing demand generation campaigns.

Role Summary:

This role owns the end-to-end planning and execution of webinars and virtual events that drive leads and thought leadership. You’ll work closely with directors, sales, and marketing teams to create compelling experiences.

Roles & Responsibilities:

●      Design, plan, and execute 3–4 monthly webinars focused on industry trends, customer pain points, and director-level conversations.

●      Ensure the topic selection aligns with IT services and strategic focus areas.

●      Work cross-functionally with sales, delivery, and marketing teams to build strong narratives and event themes.

●      Own all logistics, such as the platform (GoToWebinar, Zoom Webinar, or Zoho Webinar), communication with registrations, reminders, speaker dry-runs, technical rehearsals, and live coordination.

●      Develop and manage content assets, including design creatives and presentation decks.

●      Drive engagement using polls, Q&As, offers, and post-event follow-ups via email or LinkedIn.

●      Track performance and share analytics: registration-to-attendance ratio, audience engagement, quality of leads, and contribution to pipeline.

●      Continuously improve based on feedback, benchmarks, and business objectives.

Must have skills:

●      3–5 years of experience managing webinars, virtual events, or enterprise-level workshops. A background in B2B or IT services is a plus.

●      Strong coordination, communication, and presentation skills—you'll regularly work with directors, technical experts, and external stakeholders.

●      A business mindset—you can connect the dots between webinar topics, lead generation, and customer interest.

●      Proficient in tools like Zoom/GoToWebinars, (or CRM/marketing automation platforms), and Google Slides/PowerPoint.

●      Comfortable planning, owning timelines, and making real-time decisions during live sessions.

Good to have skills:

●      Experience in IT services or SaaS domain.

●      Experience with Quora/Reddit or guest post partnerships.

●      Exposure to content creation or visual storytelling.

●       

What will I be doing? 👩💻👨💻

1. You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
2. You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support
3. You will identify areas for automation and writing automated tests to ensure repeatability, coverage, reliability, and catching regressions.

What do I need? 🤓

1. Strong quality sense and experience working closely with web/mobile development teams
2. Excellent communication skills and passion for tough technical problems
3. Attention to detail and voice of customer experience
4. Experience automating end to end UI tests for mobile and web apps
5. Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
6. Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience

Brownie points 🍰

1. Understanding of the importance of test plans and how to approach writing informative bug reports

Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.

What you’ll do

• Deliver plugins for our Python-based ETL pipelines.
• Deliver Python microservices for provisioning and managing cloud infrastructure.
• Implement algorithms to analyse large data sets.
• Draft design documents that translate requirements into code.
• Deal with challenges associated with handling large volumes of data.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses AWS and Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship.

What we’re looking for

• Experience in Python 3.
• Python libraries used for data (such as pandas, numpy).
• AWS.
• Elasticsearch.
• Performance tuning.
• Object Oriented Design and Modelling.
• Delivering complex software, ideally in a FinTech setting.
• CI/CD tools.
• Knowledge of design patterns.
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.

About SteelEye Culture

• Work from home until you are vaccinated against COVID-19
• Top of the line health insurance • Order discounted meals every day from a dedicated portal
• Fair and simple salary structure
• 30+ holidays in a year
• Fresh fruits every day
• Centrally located. 5 mins to the nearest metro station (MG Road)
• Measured on output and not input

Candidate is expected to do:-

- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest.

- Maintain and expand your database of prospects within your assigned territory
- Team with channel partners to build pipeline and close deals.

Requirements:-
- Min graduation but we prefer people with MBA (marketing)

- folks with titles – Inside sales in software / Business development

- Need to have a sale quota

- Proven inside sales experience.
- Track record of over-achieving quota.

- Strong phone presence and experience dialing dozens of calls per day.
- Proficient with corporate productivity and web presentation tools.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

Shift Timing : US 6:30 pm to 3:30 pm