Web designer

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

Requirements:

• Should have sound knowledge of PHP, MySQL, JQuery & javascript.
• Should know MVC framework Yii/Yii2
• Knowledge of mobile app APIs, JSON, etc.
• Knowledge of version control systems like GIT is a plus.
• Strong analytical and problem-solving skills.
• Troubleshoot and fix any issues relating to PHP programs.

Highlights:

• Working 5 days a week.
• Group Health Insurance for our employees.
• Work with a team of 200+ excellent engineers.
• Extra Compensation for Night Shifts.
• Additional Salary for an extra day spent in the office.
• Lunch buffets for all our employees.
• Yearly and quarterly awards with CASH amount, Dinner coupons, etc
• Team Dinners on Project Completion.
• Festival celebration, month end celebration and much more.

• 0 to 1 year of experience into Patient relationship & management
• Patient records management.
• Assist in Medical Billing
• Assist patient relatives from admission to discharge process.
• Collect feedback during patient discharge.
• Assist in daily operations & HR functions.
• Good command of the local language is essential, both written and verbal

As a DevOps Engineer with experience in Kubernetes, you will be responsible for leading and managing a team of DevOps engineers in the design, implementation, and maintenance of the organization's infrastructure. You will work closely with software developers, system administrators, and other IT professionals to ensure that the organization's systems are efficient, reliable, and scalable. 

Specific responsibilities will include: 

• Leading the team in the development and implementation of automation and continuous delivery pipelines using tools such as Jenkins, Terraform, and Ansible. 
• Managing the organization's infrastructure using Kubernetes, including deployment, scaling, and monitoring of applications. 

• Ensuring that the organization's systems are secure and compliant with industry standards. 
• Collaborating with software developers to design and implement infrastructure as code. 
• Providing mentorship and technical guidance to team members. 
• Troubleshooting and resolving technical issues in collaboration with other IT professionals. 
• Participating in the development and maintenance of the organization's disaster recovery and incident response plans. 

To be successful in this role, you should have strong leadership skills and experience with a variety of DevOps and infrastructure tools and technologies. You should also have excellent communication and problem-solving skills, and be able to work effectively in a fast-paced, dynamic environment. 

• Managing clients by working closely with them and understanding their business needs and challenges
• On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
• Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
• Educating and promoting the company’s services to the clients
• Acting as the point-of-contact for the clients and also mediating between the clients and the company
• Handling and solving escalations from clients, as and when received and making sure the client account is retained
• Renewing subscriptions on a timely-basis
• Compiling and presenting reports to the business by maintaining and managing relevant data
• Managing a team of customer success executives and leading them towards achieving the business goals
• Partnering and working closely with internal teams to meet the business needs of the customers

What you need to have:

• Graduation is a must
• Relevant experience in customer success management and also experienced in handling a team
• B2B SaaS background
• Willingness to work 6-days a week
• Excellent communication and presentation skills
• An analytical mindset and also go-getter attitude
• Expertise in MS Suite
• Min experience of 2 years

Knowledge on Blockchain development is added advantage.
Previous Experience in .Net or PHP is a Plus

Experience : 1.5 to 4 years

Location : Mumbai / work from home for other Locations

Immediate joiner
*Candidate has knowledge of typescript will be most preferrable.*

Experience- 3 to 8 years 

RESPONSIBILITIES

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

REQUIREMENTS

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs and sockets
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools
• Experience with PWAs and React Native is a huge plus

About OYE! Rickshaw

Oye! connects real Bharat with public transportation and nearby public places via it’s shared, electric, micro-mobility, tech-based marketplace. We solve people's daily commute problems, making it a seamless, reliable, affordable, and convenient experience for our customers. We do it all through our 100% plug-in electric rickshaws.

Job Location:

Delhi

Why Oye! Rickshaw?

• We are working on some of the most complex problems in micro-mobility, electric vehicles. You will be challenging yourself everyday and learn along the way.
• Our team is still small and you will get a chance to work on most interesting and impactful problems. Absolutely no boredom.
• You will be working in a very fast growing early stage startup. You will get a chance to grow as an Oyepreneur very quickly.

What will you do?

• Work with a world class team of developers to build robust secure and scalable systems to power our Geo-spatial, Demand, Availability, Matching, Allocation and other platforms
• Be responsible for building and executing new initiatives and roadmaps for our upcoming initiatives
• Understand the market, customers and build business cases for new product opportunities
• Manage product lifecycle from ideation to launch and beyond
• Use data, creativity, and experimentation to constantly improve the product experience
• Work with designers, engineers, marketing, and other teams to deliver products

What’s the eligibility?

• You have 2-5 years of experience working on building products or problem-solving in a B2C startup / product-first venture
• A very keen product sense exhibited through decisions in the past
• You are data-oriented and believe that everything can be measured, since “what gets measured gets improved” eventually
• You have a good understanding of funnels, cohorts, sprint & agile ways of working, PRDs & wireframes
• You are comfortable with ambiguity, believe in first principles, and have the skill to transform broad ideas into action plans
• You have empathy towards users and colleagues, are creative and excited by ideating/ building  
• You have the business acumen to appreciate and understand levers for business growth and profitability
• You seek high ownership, independent environments and feedback oriented cultures

Why work with us?

• We are working on some of the most complex problems in micro-mobility, electric vehicles. You will be challenging yourself everyday and learn along the way.
• Our team is still small and you will get a chance to work on most interesting and impactful problems. You'd be wearing many hats participating in every phase of development. Absolutely no boredom.
• You will be working in a very fast growing early stage startup. You will get a chance to grow as a technologist and as an Oyepreneur very quickly.