Business Development Executive

Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 

About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.

Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.

Key Responsibilities:

- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.

Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.

Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.

Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm

"FRESHER AND EXPERIENCED SALARY DIFFERS"

🧾 Job Description – Technical Writer

Position Title: Technical Writer

 Department: Business Solution Group

 Reports To: BSG Head

 Location: Onsite (Mumbai)

 Employment Type: Full-time

Role Summary

We are looking for a detail-oriented Technical Writer who will be responsible for creating, curating, and maintaining high-quality technical documentation for our products, APIs, integrations, and deployment guides. The ideal candidate will collaborate with engineering, product, QA, and customer support teams to translate complex technical concepts into user-friendly content for internal and external stakeholders.

Key Responsibilities

●    Create and maintain detailed technical documentation including:

○    API guides (Swagger/OpenAPI)

○    Product manuals

○    Integration documents

○    Deployment & configuration guides

○    Architecture diagrams and functional flows

●    Collaborate with engineering and product teams to understand features, flows, and business logic

●    Coordinate with SMEs (developers, QA, infra) to extract technical insights

●    Own version control of documents for each release or sprint

●    Maintain documentation repository (e.g., Confluence, GitHub, Notion)

●    Ensure all customer-facing documents are reviewed and approved before release

●    Translate engineering JIRA tickets and release notes into readable, structured release documentation

●    Align documentation structure with ISO/Infosec and compliance audit requirements

●    Proofread and review documents for grammar, formatting, and consistency

●    Create templates and documentation standards to be followed across teams

Required Skills & Qualifications

●    3–5 years of experience as a Technical Writer, preferably in software, fintech, or BFSI

●    Strong command of English language (grammar, structure, clarity)

●    Experience in creating API documentation (Swagger/OpenAPI/Postman)

●    Proficiency in documentation tools like MS Word, Confluence, Markdown, Google Docs, etc.

●    Basic understanding of software development life cycle (SDLC) and Agile

●    Ability to read/understand code snippets and translate technical details clearly

●    Ability to handle multiple priorities

●    Familiarity with versioning tools (Git), JIRA, and RESTful APIs

●    Bachelor’s degree in English, Technical Communication, Engineering, or related field

Nice to Have

●    Experience in documenting cloud-based SaaS systems

●    Exposure to fintech/banking APIs and workflows

●    Knowledge of JSON, YAML, and Postman collections

●    Working knowledge of video-based documentation or walkthroughs

We are seeking a highly skilled and experienced Senior Java Developer/Product Person to join our dynamic team. As a key member of our organization, you will be responsible for developing and delivering successful products in the healthcare industry. You will work on full end-to-end enterprise applications and leverage your expertise in Java development and AWS to drive innovation and create solutions that address our customers' needs.

Responsibilities:

• Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into technical specifications.
• Design, develop, test, and deploy high-quality, scalable, and reliable Java applications.
• Take ownership of the product development lifecycle, from ideation to deployment and maintenance.
• Implement best practices for software development, code reviews, and documentation.
• Identify opportunities for improvement and propose innovative solutions to enhance product performance, functionality, and user experience.
• Stay up-to-date with industry trends, emerging technologies, and advancements in healthcare IT.
• Mentor and provide technical guidance to junior developers.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Proven track record of delivering successful products in the healthcare industry.
• Strong proficiency in Java programming and hands-on experience with Java frameworks and libraries.
• Extensive knowledge and experience with full end-to-end enterprise application development.
• Solid understanding of software development principles, design patterns, and best practices.
• Proficiency in cloud technologies, particularly AWS (Amazon Web Services).
• Familiarity with modern software development methodologies, such as Agile or DevOps.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Self-motivated and able to work independently as well as in a team environment.

Preferred Qualifications:

• Experience with healthcare data standards and regulations, such as HL7, FHIR, HIPAA, or GDPR.
• Knowledge of other programming languages and technologies, such as Python, JavaScript, or containerization (Docker, Kubernetes).

Join our team and contribute to the development of innovative healthcare solutions that make a real impact on patient care and outcomes. We offer a competitive salary, a stimulating work environment, and opportunities for professional growth.

If you meet the above requirements and are passionate about leveraging your Java development expertise in the healthcare industry, we would love to hear from you. Please submit your resume and portfolio demonstrating your previous product development work.

Job Description:

We are looking for an Android Developer passionate about pushing mobile technologies to their limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Experience:  2 to 3 years

Location:      Chennai

Responsibilities:

• Unit-test code for usability, and general reliability
• Submitting Andriod applications to clients for review and Google Play Store
• Design and Build advanced applications for the Android platform
• Continuously discover, Evaluate, and implement new technologies to maximize development efficiency
• Collaborate with cross-functional teams to define, design, and ship new features
  Ongoing development of existing Android projects
• Work on bug fixing and improving application performance
• Working with backend developers for API requirements in the apps
• Work with outside data sources and APIs
• Developing/customizing Android Applications.

Requirements:

• 2-3years of developing Andriod Applications
• Android mobile application design and development with an in-depth understanding of Android Architecture, Framework, Android SDK, Core Java, Kotlin, and Android debugger.
• Experience with IOS development would be an added advantage
  Skilled at writing Unit Tests.
• Ensure a smooth and robust application at the front end for a seamless experience for the customers
• Strong Verbal and written communication skills
• Knowledge of hardware communication via Android / NDK build / BLE is a plus
• Deliver across the entire app life cycle - design, build, deploy, test, release to app stores, and support
• Should have knowledge about versioning tools preferably GIT
• Participating in the UX design discussions by providing inputs related to the lasted android and IOS native UX design guidelines
• FireBase / AWS integration
• REST API integration / JSON understanding Familiar with the usage of database utilities outside of android
• GPS Tracking, Bluetooth integration with apps.