Business Development Executive

Job Summary:

We are looking for a motivated and customer-focused Sales Associate. The Sales Associate will be responsible for assisting customers, driving sales, maintaining product knowledge, and ensuring a positive shopping experience.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable products or services.
• Achieve and exceed individual and team sales targets.
• Maintain in-depth knowledge of products, promotions, and company policies.
• Ensure store shelves are fully stocked, organized, and visually appealing.
• Handle customer inquiries, complaints, and returns with professionalism.
• Process transactions accurately using POS systems.
• Build and maintain strong customer relationships to encourage repeat business.
• Support the team in merchandising, inventory checks, and store cleanliness.
• Stay updated on industry trends and competitor activities.

Requirements:

• Proven experience as a Sales Associate, Retail Assistant, or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to work in a fast-paced environment.
• Basic knowledge of POS systems and MS Office is a plus.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Flexibility to work evenings, weekends, and holidays as required.

Job description

🔧 Key Responsibilities:

• Design and implement robust backend services using Node.js.
• Develop and maintain RESTful APIs to support front-end applications and third-party integrations
• Manage and optimize SQL/NoSQL databases (e.g., PostgreSQL, MongoDB, Snowflake)
• Collaborate with front-end developers to ensure seamless integration and data flow
• Implement caching, logging, and monitoring strategies for performance and reliability
• Ensure application security, scalability, and maintainability
• Participate in code reviews, architecture discussions, and agile ceremonies

✅ Required Skills:

• Proficiency in backend programming languages (Node.js, Java, .NET Core)
• Experience with API development and tools like Postman, Swagger
• Strong understanding of database design and query optimization
• Familiarity with microservices architecture and containerization (Docker, Kubernetes)
• Knowledge of cloud platforms (Azure, AWS) and CI/CD pipelines.

Position Overview

We're seeking a skilled Full Stack Developer to build and maintain scalable web applications using modern technologies. You'll work across the entire development stack, from database design to user interface implementation.

Key Responsibilities

• Develop and maintain full-stack web applications using Node.js and TypeScript
• Design and implement RESTful APIs and microservices
• Build responsive, user-friendly front-end interfaces
• Design and optimize SQL databases and write efficient queries
• Collaborate with cross-functional teams on feature development
• Participate in code reviews and maintain high code quality standards
• Debug and troubleshoot application issues across the stack

Required Skills

• Backend: 3+ years experience with Node.js and TypeScript
• Database: Proficient in SQL (PostgreSQL, MySQL, or similar)
• Frontend: Experience with modern JavaScript frameworks (React, Vue, or Angular)
• Version Control: Git and collaborative development workflows
• API Development: RESTful services and API design principles

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, or GCP)
• Knowledge of containerization (Docker)
• Familiarity with testing frameworks (Jest, Mocha, or similar)
• Understanding of CI/CD pipelines

What We Offer

• Competitive salary and benefits
• Flexible work arrangements
• Professional development opportunities
• Collaborative team environment

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps.

What you need to have:

Experience: 3 to 5 years

Annual CTC: Rupees 5,00,000 to 7,00,000

Greetings from Cygnet!

We are glad to offer you a career opportunity with cygnet InfoTech private limited, which we believe would excite you, as it matches up with your profile updated on to the leading job portal. Cygnet is a leading software-technology solutions provider based out of the city of Ahmedabad, Gujarat-India.

Company:

Cygnet’s tryst with excellence in customer relations began in the year 2000. Today, Cygnet has emerged as one of the most respected names in the Information technology circuit in the state of Gujarat, India. With its unique client-focused business model, Cygnet delivers best-in-class offshore IT solutions to its clients across the world. Cygnet is committed to providing "Real Value Creation and Customer Delight" to all its clients, through its decades-old successful service delivery track record, process, and innovation culture powered by technology professionals.

Cygnet has Offices in India (Ahmedabad), Mumbai, Pune, Delhi, USA, UK, South Africa and is expanding its wings to achieve PAN India Development centers/business centers in the coming few years.

The Cygnet is a member of NASSCOM, AMA, FICCI, CII, GESIA, and Indo-American chamber of commerce. Microsoft Certified Gold Partner, Intel software partner, CMMI Level 3, ISO 9000:2008, ISO27001:2005, with Nearly 1000+ Employee Strength For more details please visit www.cygnet-infotech.com