Engineering Head

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Job Title: Flutter Mobile App Developer

Department: Engineering

Summary:

We are looking for a talented Flutter Mobile App Developer to join our team. The ideal

candidate will have a strong understanding of Flutter and Dart, as well as experience

developing mobile apps for Android and iOS. The successful candidate will be

responsible for designing, developing, testing, and deploying high-quality mobile apps

that meet the needs of our users.

Responsibilities:

● Design, develop, test, and deploy mobile apps using Flutter and Dart

● Work with product managers and designers to gather requirements and translate

them into technical specifications

● Work with other engineers to build and maintain our mobile app codebase

● Stay up-to-date on the latest Flutter and Dart developments

● Participate in code reviews and provide feedback on code quality

● Mentor and train junior engineers

Qualifications:

● Bachelor's degree in Computer Science or a related field

● 4+ years of experience developing mobile apps using Flutter and Dart

● 1+ years of experience with commonly used 3rd party libraries and services,

push notifications and app analytics

● Experience with building video streaming and messaging apps is a huge plus

● Strong problem-solving and debugging skills

● Excellent written and verbal communication skills

Benefits:

● Competitive salary and benefits package

● Opportunity to work on challenging and interesting projects

● Collaborative and supportive work environment

● Chance to make a real impact on the lives of our users

• Infrastructure support and escalation management
• Effective management of infrastructure
• Proactive maintenance of Infrastructure at branches and HO
• Timely closure of tickets with in SLA

• Maintaining 100% uptime of Network.
• Proactive monitoring maintenance of network and Internet bandwidth

• Maintaining the working condition of the IT assets.
• Preparing the IT assets for the new joinees in a timely and effective manner.

• On-time execution of assigned projects;
• Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.

• Ensure the regular Security measures are taken on the infrastructure.
• Ensure the process adherence as per IT Policies

• 3 + years of overall experience in IT Infrastructure domain.
• Degree in Computer Sciences / IT or equivalent

• Keen interest in experimenting with new Technology/gadgets/systems
• Should take the responsibility for Infrastructure needs and fulfill the same
• Should be a great team player and a good manager
• A great multitasker who should be able to work in a demanding environment
• Should be well connected with the vendor community
• Strong written and oral communication and interpersonal skills
• Must have a go-getter attitude.
• High social responsibility & Integrity
• Compliance twitho policies, rules, and regulations
• Belief in Teamwork & Effective leadership

• Good Knowledge on the end point infra support and server support
• Good Knowledge on IT security
• Linux, Windows OS knowledge
• Good knowledge on Networking and network security

• Escalation handling
• Vendor management
• Good Decision making skill

Job Title: Field Sales Executive – Insurance

Location: mg road bangalore

Job Type: Full-Time

Experience Required: minimum-1year exp in Field Sales(in any industry)

Industry: Insurance (Life/Health/General Insurance)

Reporting To: Sales Manager / Branch Head

Job Summary:

We are seeking a motivated and dynamic Field Sales Executive to join our growing insurance team. The ideal candidate will be responsible for acquiring new customers, building strong client relationships, and promoting insurance products (life, health, or general). This is a field role that involves meeting prospects, explaining policies, and closing sales.

Key Responsibilities:

• Identify and generate leads through cold calling, networking, and field visits
• Meet prospective clients and understand their insurance needs
• Explain policy features, benefits, and pricing clearly and accurately
• Recommend suitable insurance plans based on customer profiles
• Achieve monthly/quarterly sales targets
• Maintain strong follow-up with clients for documentation and policy issuance
• Build and nurture long-term customer relationships
• Maintain accurate records of sales, leads, and customer interactions
• Participate in promotional activities, campaigns, and training sessions

2 wheeler is mandate

Job Type: Full-time

Pay: ₹200,000.00 - ₹450,000.00 per year

Application Question(s):

• Do you have two wheeler?

Experience:

• Field sales: 1 year (Required)

Work Location: In person

WORF FROM OFFICE!

Location : Noida/Chennai

Skill : Dot Net Developer            

§ Develop and support applications through all phases of the project life cycle, including Design, Development, Testing Support and Release Support

§ Having good hands-on experience in C#, .Net platform, MVC, SQL, PL/SQL

§ Required to develop applications using C# and .Net platform

§ Required to work independently with the customer and engage well with them

§ Good understanding of design principles and Object oriented programming

§ Develop Low level design documents

§ Responsible for coding, Developing test cases, unit testing and performing integration testing

§ Adhering to the schedule and scope of the project

§ Ensure to follow Technology and Process standards set for the project

§ Produce high quality technical deliverables for the customer

§ Interact with project lead to review Technical deliverables, Test cases and Test results

• Provide status updates to Project Manager

§ 4+ years of experience in Developing the applications/product using C# and .Net in Banking domain

§ Should have passion for technology and possess good learning skills

§ Should have Expertise in Classes, Session management, MVC, Paging, Java Script, JQuery, Web Application

§ Must be strong in OOPs Concepts and common design patterns

§ Should be experienced and have good knowledge in SQL, PL/SQL

§ Should possess excellent communication skills

§ Should possess excellent de-bugging, troubleshooting and problem solving skills

§ Should possess good client interaction skills and should be able to work independently with the client

• Should be proactive and self-initiated.

• Experience range should be 2 to 6 years with 2 years of strong Flutter Development Experience.
• This is going to be and Individual Contributor role hence candidate should be able to single-handedly perform tasks, manage role/project and seek direction by him/herself.
• Strong Coding and Development exposure in Flutter.
• Azure Exposure is mandatory.
• GitHub Link is mandatory.

• Experience range should be 7 to 9 years; currently leading a team for multiple projects.
• Minimum 2 years of strong Flutter Coding & Development experience.
• Minimum 2 years of Team-management experience.
• Alongside development exposure in Flutter, candidate should have good exposure in Testing and on Backend support.
• Azure Exposure is mandatory.
• GitHub Link is mandatory.

Personality fit 

Looking to hire a Backend developer, who wakes up every day with the zeal of learning something new - a mind that is always curious. Not only this, he should be proud to have a good experience on algorithms and understand his technology at the atomic level.

Preliminary requirements for the role

1. Should understand the architecture of Node Js language, and must have had at least 1 year of solid experience in writing robust code in this language.
2. Should be well versed with basic algorithms on ( array, Linked list, stack, queue)- Yes, we do ask questions associated with time and space complexity for the above-mentioned algorithms
3. Thorough understanding of MySQL, in that, creating all types of joins ( inner, outer, left, and right) on multiple tables, views, and triggers are a piece of cake for you.
4. Further, you should have a decent understanding of database designs so that you can make quick decisions about normalization, inclusion/exclusion of foreign keys, etc
5. Should have a decent understanding of code repository tool such as GitHub
6. Should be well versed with the basics of AWS ( understanding of cloud architecture would be a plus)
7. Should be aware of the commonly used encryption techniques such as JWT, API encryption, Token management, etc
8. Exposure to working in E-commerce related applications as well as in a startup environment would be an add on. 

• Architect, design and build complex, highly scalable, high performance enterprise applications
• Lead, mentor and work with a team of engineers to deliver on clients application expectations
• Work with clients engineering needs and deliver on requirements in a team environment
• Accelerate development velocity for all engineers and deliver continuous improvements to the teams process and codebase
• Build automation to prevent and/or remediate service problems from becoming production incidents