Product Designer

Role: Cleo EDI Solution Architect / Sr EDI Developer

Location : Remote

Start Date – asap

This is a niche technology (Cleo EDI), which enables the integration of ERP with Transp. Mgt/Extended Supply Chain etc

Expertise in designing and developing end-to-end integration solutions, especially B2B integrations involving EDI (Electronic Data Interchange) and APIs.

Familiarity with Cleo Integration Cloud or similar EDI platforms.

Strong experience with Azure Integration Services, particularly:

• Azure Data Factory – for orchestrating data movement and transformation
• Azure Functions – for serverless compute tasks in integration pipelines
• Azure Logic Apps or Service Bus – for message handling and triggering workflows

Understanding of ETL/ELT processes and data mapping.

Solid grasp of EDI standards (e.g., X12, EDIFACT) and workflows.

Experience working with EDI developers and analysts to align business requirements with technical implementation.

Familiarity with Cleo EDI tools or similar platforms.

Develop and maintain EDI integrations using Cleo Integration Cloud (CIC), Cleo Clarify, or similar Cleo solutions.

Create, test, and deploy EDI maps for transactions such as 850, 810, 856, etc., and other EDI/X12/EDIFACT documents.

Configure trading partner setups, including communication protocols (AS2, SFTP, FTP, HTTPS).

Monitor EDI transaction flows, identify errors, troubleshoot, and implement fixes.

Collaborate with business analysts, ERP teams, and external partners to gather and analyze EDI requirements.

Document EDI processes, mappings, and configurations for ongoing support and knowledge sharing.

Provide timely support for EDI-related incidents, ensuring minimal disruption to business operations.

Participate in EDI onboarding projects for new trading partners and customers.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

About the Role:

We are seeking a talented Lead Data Engineer to join our team and play a pivotal role in transforming raw data into valuable insights. As a Data Engineer, you will design, develop, and maintain robust data pipelines and infrastructure to support our organization's analytics and decision-making processes.

Responsibilities:

• Data Pipeline Development: Build and maintain scalable data pipelines to extract, transform, and load (ETL) data from various sources (e.g., databases, APIs, files) into data warehouses or data lakes.
• Data Infrastructure: Design, implement, and manage data infrastructure components, including data warehouses, data lakes, and data marts.
• Data Quality: Ensure data quality by implementing data validation, cleansing, and standardization processes.
• Team Management: Able to handle team.
• Performance Optimization: Optimize data pipelines and infrastructure for performance and efficiency.
• Collaboration: Collaborate with data analysts, scientists, and business stakeholders to understand their data needs and translate them into technical requirements.
• Tool and Technology Selection: Evaluate and select appropriate data engineering tools and technologies (e.g., SQL, Python, Spark, Hadoop, cloud platforms).
• Documentation: Create and maintain clear and comprehensive documentation for data pipelines, infrastructure, and processes.

Skills:

• Strong proficiency in SQL and at least one programming language (e.g., Python, Java).
• Experience with data warehousing and data lake technologies (e.g., Snowflake, AWS Redshift, Databricks).
• Knowledge of cloud platforms (e.g., AWS, GCP, Azure) and cloud-based data services.
• Understanding of data modeling and data architecture concepts.
• Experience with ETL/ELT tools and frameworks.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with real-time data processing and streaming technologies (e.g., Kafka, Flink).
• Knowledge of machine learning and artificial intelligence concepts.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Certification in cloud platforms or data engineering.

Team Leader job description

We are looking for an experienced, self-driven and motivated Team Leader to join our team!  As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding, and motivating.

Team Leader duties and responsibilities

• Set clear team goals and KPIs
• Delegate tasks and set sales target
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Create a healthy and motivating work environment and atmosphere
• Communicate with teams about their performance
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Plan and organize team-building activities

Team Leader requirements

• 2 years of experience as a Team Leader or similar role
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Experience with organizing training programs
• Sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Note:

1) Preferably should have handled telesales team in banking sector( Loans,Credit card etc) but not mandate

2) At Least 1 year experience in the same field.

Job Description 

Responsibilities: 

∙Work as part of K&A Power & Renewable - Distribution team 

∙Delivery of power distribution infra projects. 

∙Diligent check and review of the deliverables to assure quality. 

∙Deliver projects on time to meet project schedule. 

Requirements 

Essential qualifications: 

∙Bachelor Degree in Electrical & Electronics/ Electrical Engineering from a 

recognized University. 

∙Minimum 5-8 years’ relevant design experience in dry utilities engineering 

environment with Vendors, Contractors or Design Consultancies in 

infrastructure projects. 

∙Middle east projects work experience in dry utilities.  

∙Knowledge of IEC/IEEE Standards 

∙Well aware of Medium Voltage and Low Voltage Power distribution and 

planning.  

∙Working knowledge of software Civil 3D, ETAP, AUTO CAD and Dialux. 

∙Well aware of using Dialux software for outdoor street lighting calculation. 

∙Well aware of Pump Stations Electrical design works  

∙Able to independently work on project deliverables from base design stage to 

detailed designs. 

∙Excellent English communication skills within the engineering environment 

Desired qualifications: 

∙Demonstrable track record of technical achievement and client satisfaction 

within the infrastructure projects (Dry utilities). 

∙Ability to apply technical knowledge in analysing problems and creating 

solutions. 

∙Willingness to travel to Middle East and African Countries for short term 

assignments 

∙Ability to adapt to different cultures and working environments 

∙Ability to build rapport with customers and colleagues 

∙Well-motivated and able to work as part of a team or on individual assignments 

as required 

∙Able to work and communicate effectively within multidisciplinary teams 

∙Flexible approach to work 

∙Ability to work on one’s own initiative 

Job brief

Individual will work on the MLEG Program facilitating business requirements from sites that plan to engage and move forward with implementation of MLEG IT Tools and processes. Work will also include business value analysis for sites, programs, and IT Tools. Create Investment Proposals for new projects and updated scopes while ensuring the functionalities of the new system/process meet business needs
In partnership with the business and IT leadership, Business Readiness is responsible to apply methodologies and tools to identify and manage the people-side of change (IT systems, process, behaviours) to achieve business result.   
Individual contributor, lead a change team and/or oversee change delivery across a portfolio or business area.  Common activities include (Business Change Implementation Management)
•    Confirmation and alignment of change scope 
•    Stakeholder identification, analysis, and management
•    Change Strategy 
•    Mobilising leaders
•    Communications strategy, planning and execution
•    Training design and delivery
•    Engaging the business on their implementation and adoption requirements
•    Change Planning and monitoring
PHEA(Perform Hydrocarbon and Energy Accounting)
•    Ensure program deliverables & goals align with PHEA's vision 
•    Investment Proposals for new projects/updated scopes
•    Ensure the functionalities of the new system/process meet business needs
•    Monitors program progress such as awareness regarding Issue Resolution and Risk Management
•    Supports execution via program and project reviews

• Looking for techno-functional candidates
• Java/Dot net prior exp
• Solutioning experience mandatory

Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.
Manage the Marketplaces, looking after pricing, product descriptions, and general content.

Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces

Help to create and deliver adhoc marketing campaigns across various marketplaces

Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India

Increase listing rankings and search results to increase sales conversion and maximize revenue

Generate customer reviews, and monitor ratings to protect and enhance marketplace status

Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns

Keep each marketplace updated with the latest products and promotions

Develop strategies for the clearance of any excess stock

Good knowledge of various tools & techniques used for ROI optimization on Marketplaces.

Good communication skills to deal with external clients & handle in-house (inter-team) operations.

To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.