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Job Title: Customer Success Associate

Location: Pune

Work Mode: Work from Office

Experience Required:

Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance or freshers

Key Responsibilities:

Handle outbound calls efficiently.

Provide exceptional customer service and sales advisory.

Address customer queries and objections effectively.

Assist customers in understanding products and services.

Required Skills:

Excellent English communication skills (spoken & written).

Strong objection-handling and persuasion skills.

Qualification:

Any Graduation (Mandatory)

Interview Rounds:

HR Round

Versant Round

Operations Round

Client Round

Working Days & Shifts:

6 days a week (Rotational Week Off)

Rotational shifts

Job Description

Cateina Technologies is looking for an API Specialist with the following skillset

Looking for 4+ years of experience.

Technical Skills

• IBM DataPower Gateway
• IBM API Connect
• Microservices
• OpenAPI Specification
• API Security
• API Lifecycle Management
• REST
• JSON
• XML
• XML Schema
• XPath
• XSLT
• XQuery

Required Competencies

• Development and implementation of complex Internet and Intranet applications on multiple platforms. 
• Recommend architectural improvements, design solutions, and integration solutions.
• Design N/W architecture and extranet Integration.
• Experience in designing and developing API's.
• Experience in installation and configuration of Datapower, API Connect and Advance Developer Portal for standalone and cluster environment 
• Implemented different services like MPGW, WAF, WebServiceProxy, Web XML firewall in Datapower.
• Experience in configuring the API Connect Cloud with Datapower. 
• Configuration and Customization of Developer Portal. 
• Backup and Restore of API Connect Configuration data, API's and Products.  
• Integration with an external user registry.
• Designed LoopBack Application. 
• Implement user-defined policies, built-in policies, security definition, gateway script, error handling for API's.
• Experience in integrating internal and external applications using various protocols and message formats – REST, SOAP, JSON, XML.

Skills

• Enthusiastic, Creative and flexible
• Organized, with an ability to prioritize time-sensitive assignments
• Capable of working both independently and in a team environment
• Professional with work ethic
• Strong communication skills both written and verbal 
• Any Degree

Who can apply 

Candidates who:

• have the relevant skills and interests
• willing to relocate to Mumbai

Office Location 

Cateina Technologies 

Unit no. 126, 1st Floor, Shivkrupa Industrial Estate, 

Opp. Raj Legacy, Vikhroli (W), Mumbai 400 083

Promote Medical Products: Conduct regular visits to clinics, hospitals, and healthcare facilities to promote our products and educate healthcare professionals about their benefits.

Sales Achievement: Meet or exceed sales targets by developing strategies to attract new clients and retain existing ones.

Product Knowledge: Stay updated on product features, competitive positioning, and the latest industry trends to provide accurate information and address customer inquiries effectively.

Customer Relationship Management: Build strong relationships with doctors, pharmacists, and other key stakeholders to increase brand visibility and foster loyalty.

Reporting: Keep detailed records of daily activities, including client interactions, sales, and any issues encountered, and provide regular feedback to the management team.

Job Responsibilities:

·         Testing of Mobile based application (Android)

·         Design & Develop Automation Tools for testing Mobile application

·         Automation of test procedures/scenarios/cases

·         Creation of Test Plan, Specification, Test case, Test scripts and Scenarios

·         Continuous enhancement of test suites for test coverage & efficiency improvement

·         Test Execution (Manual & Automation): Functional, regression, performance, etc.

·         Test Result Analysis, Defect Management and Test status reporting & Monitoring

·         Collaborate Closely with customer & Development team for all project activities

Experience:

·         A minimum of 2 years & maximum of 5 years of relevant experience in a similar role

Qualification:

·         Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science/Electronics/Information Science/Instrumentation from reputed institutions

Skills Required:

Mandatory

·         Strong skill in testing mobile apps developed using Android Java & C# RESTful API

·         Strong skills in C# /Java programming language

·         Strong Hands on experience in Test Automation Development (Mobile Apps)

·         Experience in tools - Appium, Selenium, UI Automator, Robot FW, Espresso, etc.

·         Proficiency in creating Test Plan, Test Cases, Test Scripts and execution

·         Experience in different types of testing (stress, load, functional, performance etc.)

·         Experience in API (RESTful API) testing is desirable

·         Knowledge of DB Testing, stored procedure creation & Optimization

·         Experience in various test tools & generation of test artifacts

Optional

·         Skills in Testing GUI windows/Web/Mobile (iOS) based application

·         Exposure to other programming languages C / C++/python

·         Exposure of Versioning / Configuration & Defect Tracking tools are added advantage

·          Strong organization & time management skills with the ability to prioritize task & meet deadlines in a dynamic and fast paced environment

·          Hands on experience in Device and Emulator/Simulator Management

·          Exposure to languages Swift, Kotlin, Objective-C, JavaScript, Flutter, etc

·       Responsible for effectively communicating services offered by TrialGuna to cosmetic organizations, personal care companies (hair care, Skin Care, Dermatology products) to ensure their understanding and further discussions.

·       Work with Account Managers in developing a sales plan tailored to the local market.

·       Work with hospital staff and key physicians in the development and execution of a plan to effectively launch TrialGuna clinical trials at new sites and ensure ongoing commitment to the program.

·       Effectively convert high potential leads.

• Create a Digital Marketing Strategy
• · Manage the company website by updating, writing, and editing product and market content, while maintaining a consistent and appealing appearance throughout the web pages and documents
• · Improve SEO organically and through selective Strategic Google AdWords campaigns; managed internally or with outside consultant
• · Manage company global online presence on all vendor sites, industry directories, Google Business listings, and establish systematic LinkedIn posting plan with Sales & Service Manager input
• · Mine and analyze data from the ERP system to identify and create targeted Prospect Lists to be furnished to the company’s Inside and Outside salespeople
• · Ability to research business opportunities and present ideas and findings to company management

*

• Qualifications and skills
• · Bachelor’s Degree in Business with major in Marketing with relevant coursework in Website design/management and analytics
• · Creative thinking (visual & messaging); digital design skills are a significant plus
• · Experience with analytical and reporting tools, including Tableau, Google Analytics, and Data Studio.
• · Deep knowledge of digital marketing across social, display, and programmatic platforms.
• · Strong analytical and strategic thinking skills.

• 4+ years of work experience
• Build intuition of the product as a whole
• Gather requirements from stakeholders, derive problem statements and plan design engagements. Also, proactively launch efforts to improve different aspects of the product
• Conduct research to understand real world practices and usage behaviours employing suitable methods and accessories
• Analyse findings, derive meaningful and actionable insights from research
• Create functions, features and formulate optimised task flows to solve business problems and cater to user needs in collaboration with other stakeholders
• Interpret the solution on to an interface using the principles of digital psychology, visual design and interaction design for web or/and mobile
• Present design propositions and solutions to stakeholders using wireframes, mock-ups or high fidelity prototypes, receive feedback, advocate for best practices and iterate based on feedback
• Decipher usage pattern with the help of analytics and iterate design to be more efficient
• Cultivate efficient frameworks and practices for the enrichment of the team and contribute for the improvement of design system

• Experienced and well versed in conducting different methods of research and usability testing
• Good knowledge and understanding of design principles, interaction design standards and UI patterns for web and mobile
• In depth understanding of the elements of a design system 
• Great aptitude for solving complex business problems

• Design specialisations - Illustration, motion design, graphic design, data visualisation, service design
• Domain specialisations - E-comm & B-B 
• Cross-functional skills - Technological