Engineering Manager

About Us: We are not just an AD agency or a creative agency, we are a Communication Company.

Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Graphic Designer

Experience Level: 2+ years

Location: Bangalore, Onsite

Job Description:

- Can you bring Moshi Moshi's personality to your designs?

- We will make you a Rang Biranga Artist!

Responsibilities :

● Designing Social Media Posts for Facebook, Instagram, Google Ads, etc.

● Should make 10 posts in a day.

● Should know Illustrations, Photoshop, After Effects,etc.

● Should think creative

● Able to handle work pressure

● Can handle more than 5 brands in a day

● Have to come up with new ideas every month.

Key Skills Required:

Primary Skills:

o COBOL

o JCL (Job Control Language)

o VSAM (Virtual Storage Access Method)

Job Responsibilities:

 Design, develop, test, and maintain mainframe applications using COBOL, JCL, and VSAM.

 Perform impact analysis, troubleshooting, and performance tuning.

 Collaborate with cross-functional teams to understand business requirements and translate

them into technical solutions.

 Ensure adherence to coding standards and participate in code reviews.

 Work independently on tasks with minimal supervision and deliver high-quality code within

deadlines.

Eligibility Criteria:

 Minimum 5 years of hands-on experience in mainframe development.

 Strong problem-solving and debugging skills.

 Good communication and team collaboration abilities.

 Willingness to work from the Pune office.

Interview Mode:

Weekend Drive – Virtual Interviews scheduled for 28th & 29th June

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

 Job Description 

We are looking for a full stack developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a full-stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you. 

REQUIRED SKILLS

• Strong Web API & Application development experience - React/Angular/Vue. (Php/Python background is good to have) 
• Hands-on with REST API standards & ORM modelling 
• Experience in API gateway & Serverless functions implementations. 
• Experience in PWA, offline & real-time data modelling 
• Solid work experience with UI application development using standard patterns (MVC/MVP/MVVM) 
• Experience developing desktop and mobile applications (Responsive designs) 
• Experience in AWS App Sync & Amplify frameworks 
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) 
• Knowledge of multiple back-end languages (e.g. Node.js, .Net Core, Python) and JavaScript frameworks (e.g. React, Vue.js & Angular) 
• Familiarity with databases (e.g. MongoDB, MySQL, Cassandra, AWS Dynamo DB, Azure Cosmos Db), web servers (e.g. Nginx/Apache/AWS/Azure containers) and UI/UX design 
• Excellent communication and teamwork skills 
• Great attention to detail 
• Organizational skills 
• An analytical mind 
• Degree in Computer Science, Statistics or relevant field 

Desired Skills 

• GraphQL / Apollo server integration 
• Ability to understand Hybrid or cross-platform applications using IONIC, React Native, Flutter 
• Ability to develop any test tools in Mac/Desktop 
• Experience with communication and messaging applications 
• Experience with security software and solutions 
• Experience in Python / JavaScript is good to have Responsibilities 
• Develop modular, reusable components for projects with industry-grade coding skills. 
• Ensure Project/Solution is implemented with full OOAD & design patterns methodologies 
• Design and build applications primarily for Web platform. 
• Ensure the performance, quality, and responsiveness of applications 
• Collaborate with a team to define, design, and ship new features 
• Identify and correct bottlenecks and fix bugs, Help maintain code quality, organization, and automatization

• Ownership of site MES system and provide support to the users for having uninterrupted operations at shop floor using MES
• Set up a fully functional service desk, responsible and accountable for MES support for execution excellence.
• Understand and develop expertise on FTPS- Werum PAS|X application 
• Design and simulate Master Batch Records on PAS|X application or Rockwell FTPS platform
• Understand SAP system and interface scenarios between SAP and MES systems
• Liaise between internal teams and external project teams and ensure task completion
• Responsible for the entire MES system through its lifecycle  and the associated peripherals used 
• Responsible for new project implementation and upgrade projects from requirement gathering stage to qualification and final delivery
• Understanding of 21CFR Part11 requirements for computerized systems and Computer system validation concepts.
• Understand end to the end production process of API Manufacturing
• Provide functional guidance to users working on the application
• Define hardware requirements for implementation of MES system
• Responsible for preparation and execution of MES administration SOPs and roles of a system administrator.
• Coordinating with the vendor support team for issue corrections and implementing corrections/ enhancements and version upgrade of Application in accordance with qualification standards and SOPs
• Interact with the business users to gather, understand the business needs; analyses process documents, analyses workflows, conduct workshops & surveys in order to document the project scope and business requirements
• Works with architects and business partners to identify technical solutions for business process improvements; Solution the client requirements balancing the value proposition and scope.