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Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

• Develop & Maintain Dashboards: Create interactive and visually compelling dashboards and reports in Tableau, ensuring they meet business requirements and provide actionable insights.
• Data Analysis & Visualization: Design data models and build visualizations to summarize large sets of data, ensuring accuracy, consistency, and clarity in the reports.
• SQL Querying: Write complex SQL queries to extract and transform data from different data sources (databases, APIs, etc.), ensuring optimal performance.
• Data Cleansing: Clean, validate, and prepare data for analysis, ensuring data integrity and consistency.
• Collaboration: Work closely with cross-functional teams, including business analysts, data engineers, and stakeholders, to gather requirements and deliver customized reporting solutions.
• Troubleshooting & Support: Provide technical support and troubleshooting for Tableau reports, dashboards, and data integration issues.
• Performance Optimization: Optimize Tableau workbooks, dashboards, and queries for better performance and scalability.
• Best Practices: Ensure Tableau development follows best practices for data visualization, performance optimization, and user experience.

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the

United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Position Overview:

We seek a highly skilled and experienced Senior/ Lead Software Engineer to join our innovative team. The ideal candidate will have a strong background in Java development and be proficient in various backend technologies and frameworks. The role involves designing, developing, and maintaining high-performance, scalable backend systems. The candidate should be comfortable working in a Linux environment and have hands-on experience with both SQL and NoSQL

databases, as well as modern containerization and orchestration tools.

Key Responsibilities:

• Design, develop, and maintain backend services using Java, Spring Boot, and Vert.x.

• Implement and manage database solutions using SQL and NoSQL databases.

• Work with Hibernate for ORM (Object-Relational Mapping).

• Develop and manage caching mechanisms with Redis.

• Implement messaging and streaming solutions using Kafka.

• Utilize Docker for containerization and Kubernetes for orchestration.

• Perform system designing to ensure high availability, scalability, and reliability of applications.

• Design and develop microservices or monolithic architectures based on project requirements.

• Collaborate with front-end developers and other team members to establish objectives and design more functional, cohesive code to enhance the user experience.

• Write clean, scalable code using Java programming languages.

• Revise, update, and debug code.

• Improve existing software.

• Develop documentation throughout the software development life cycle (SDLC).

• Serve as an expert on applications and provide technical support.

Mandatory Skills and Qualifications:

• Proven experience as a Java Backend Developer.

• Strong expertise in Java, Spring Boot, and Vert.x.

• Proficient in using Hibernate for ORM.

• Extensive experience with Linux operating systems.

• Hands-on experience with Git version control system.

• Solid understanding of SQL and NoSQL databases.

• Experience with Redis for caching.

• Practical knowledge of Kafka for messaging and streaming.

• Proficiency with Docker for containerization and Kubernetes for orchestration.

• Strong understanding of system designing principles.

• Experience with microservices or monolithic architecture.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Strong communication skills.

Preferred Skills:

• Familiarity with CI/CD pipelines.

• Knowledge of cloud platforms (AWS, Azure, GCP).

• Understanding of network protocols and security.

Educational Qualifications:

• Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.

Why Miko?

• Cutting-Edge Technology: Work with the latest in AI, robotics, and software development.

• Dynamic Work Environment: Collaborative and inclusive culture encouraging creativity and innovation.

• Career Growth: Opportunities for continuous learning, mentorship, and professional advancement.

• Impactful Work: Contribute to products that enhance the learning and play experiences of children worldwide.

• Global Reach: Be part of a brand that has a significant international presence.

• Innovative Products: Develop revolutionary products like the Miko robot.

• Supportive Culture: Enjoy a diverse, inclusive, and well-balanced work-life environment.

• Competitive Compensation: Receive competitive salaries and benefits packages.

• Entrepreneurial Spirit: Bring your ideas to life in a company that values initiative.

• Community Engagement: Participate in outreach programs and initiatives that give back to the community.

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

1. Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
2. 2+ years of practical experience in Native Android Development
3. 2+ years of experience using Kotlin/Java
4. Experience developing highly performant code and view layouts and the ability to diagnose performance bottlenecks
5. Designing applications with latest frameworks and architecture such as MVVM, etc.
6. An excellent understanding of best practices for concurrency and threading is a big plus
7. A disciplined approach to development, testing, documentation and code structure in a team environment
8. A constant desire to improve, learn more and take things higher
9. Having worked with the Realm database and dagger is a big plus.

Orios Venture Partners is an Indian Seed Stage Venture Capital firm. Currently investing from our Fund II, with a focus on tech investments across consumer and B2B for the Indian market. We are 3 partners and a VP who leads investments.

Some of our well-known investments are Pharmeasy, Country Delight, LetsMD, BeatO, GoMechanic, Zupee.

The fund’s founding team are experienced investors since 2008, and pre Orios investments include OlaCabs, Druva, Faballey, Box8, Unbxd and Jigsee.

We are well known for trend spotting and our maxim is #BackingMisfits

Our strategy is invest in selected companies and work closely with them. As a consequence each investment lead works with no more than 4 to 6 companies at a time.

Responsibilities:

We are looking for a Senior Executive - Accounts & Finance responsible for-

The Role

+ Improvise and maintenance of accounts.

+ Owning and preparing matters related to working and compliance - Income Tax, GST and other Fund related matters

+ Supporting seniors in tax planning opportunities, new tax laws and structuring.

+ Maintaining of unitholder, investment register and undertaking routine Fund industry related calculations.

+ Update Tally on a regular basis.

+ Coordination and support in Finalization, Auditing, Valuation, etc of Fund, Fund Manager, as applicable.

+ MIS management in a timely manner for financial and business performance.

+Coordination and support team with auditors for half yearly audits, tax regulators, valuers, accounting regulators and regulatory bodies. Provide information to auditors, trustee, shareholders, bankers and other stakeholders on a timely basis.

+ Perform tests to check financial information and systems.

+ Work closely to improvise functioning of department and/or entities.

+ Ownership of documents in terms of maintaining files– physical and digital

+ Any additional, yet to be determined, responsibility shall be assigned.

Requirements: Attributes, Experience

+ CA inter cleared - with 4 to 6 Yrs experience.

+ Understanding of operational and strategic aspects of Tax, Compliance, Governance Framework and Accounting software preferably in a multi entity scenario.   

+ Functional Area:Primarily Accounts, Finance, Income Tax, GST, Compliance. Computations, etc.

+ Detail-oriented, proactive and self-motivated.

+ Team player with ability to work effectively in small groups.

+ Seeking a long and stable stint. This should ideally be their last stop as VC is a long reward industry.

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Building business relationships with current and potential clients
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences, to grow business
• Creating and maintaining a list/database of prospect clients; maintaining a database of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a pipeline of all sales administration using appropriate CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans  

• Experience with lead generation and prospect management
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate with C-Level Executives
• High school degree or equivalent
• Four years of cold calling experience; previous experience in an outbound call center, inside sales experience, or related sales experience; knowledge of sales process from initiation to close
• Excellent analytical and time-management skills
• Demonstrated and proven sales results
• Ability to work independently  and achieve targets 

VELOSIO

Velosio is your partner in leveraging Microsoft Cloud and Dynamics business solutions that will resolve your business challenges and help you stay relevant and modern. These solutions include Microsoft Dynamics 365, Business Central, Power Platform and Office 365. We also provide Oracle NetSuite, Cloud managed services, a range of support offerings, consulting, and partner programs.

https://www.velosio.com/">https://www.velosio.com/

Job Description

Job Summary:

The Dynamics 365 Business Central/NAV Solution Architect is responsible for leading the technical direction on Microsoft Dynamics 365 BC and NAV development projects. Working with Product Management, NAV Consultants, Project Managers, and others on preparing estimates and Custom Development. The ability to scope out work, manage and in some cases delegate and oversee other developers work. Quality control and testing.

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are several traits that a successful candidate will possess.

• Accounting Knowledge
• Functional/Technical design documents creation and testing of core Dynamics 365 Business Central Apps
• Work with internal stakeholders to understand the functional requirements and scope out modifications and custom development
• Convert functional requirements to technical specifications and design documents
• Make technical recommendations for installation, modifications and custom development
• Ensure development best practices are adhered to by other team members
• Conduct Code Reviews and mentor other team members
• Communicate effectively in all mediums and to all levels within the organization.
• Technical Requirements:
• Minimum of 12+ years of Dynamics NAV Development and/or Dynamics 365 Business Central experience
• Strong knowledge of C/AL, and experience with AL
• Understanding of Events and Subscribers Dynamics NAV Web Services
• HTML 5 Experience
• .NET Experience
• Experience participating in Work Scoping & Estimation
• Strong understanding of the SDLC
• Excellent communication, planning and organization skills