VP – HUMAN RESOURCES (HR

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Job Description

 Assist in designing sketches, mood boards and concepts

 Research fashion trends, fabrics and styles

 Help in sample development and fittings

 Source fabrics and materials

 Prepare basic technical drawings and specs

 Coordinate with tailors, vendors and production teams

 Support styling for shoots and shows

 Manage design files and daily tasks

AEM including AEM 6.x .

· Strong hands on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Analytics, Deployment(Maven) and Content migration/ planning. · Significant hands-on design experience with AEM and very strong concepts of OSGi, Apache Sling, Apache Sightly, Apache Oak and Adobe Dispatcher

· Has worked on and implemented at least one of the popular Search engines with AEM like Solr, ElasticSearch or Lucene and involved in search queries performance tuning.

· Worked on integrations with popular products /Technologies like Salesforce, SSO, LDAP, API Gateways using ReST · Understands and implements the Quality Properties of the system in every day work including Accessibility, SEO, URL management, Security, Performance and Responsive architecture.

· Has implemented Quality Processes for projects like Continuous Integration (Bamboo/Jenkins/Git/BitBucket/Cloud Manager), SonarQube, Code reviews (Manual and Automated), code Formatters, Automation testing etc.

· Understanding of frontend technologies like Bootstrap, Backbone.js, ReactJS, Handlebars, Grunt, Angular, CSS3, HTML 5 and jQuery.

· Mastery of all core web and Java technologies including java 8/11, JEE, XML, XHTML, client/server-side scripting languages such as JavaScript, and JSP, and web services development using Restful implementations.

· Good understanding of AEM capabilities including Multi-site manager and Blueprinting, and the use of Online marketing components such as advanced targeting/personalization, and multi-variate testing, is preferred.

· Proficient knowledge of the end to end content lifecycle, web content management, content publishing/deployment, and delivery processes.

· Familiarity of Cloud native approaches and platforms including AWS, Azure or GCP.

· Familiarity with basics of Adobe I/O Runtime and Adobe I/O Events (preferred)

· Good understanding of integration patterns and content-centric application development patterns using AEM Search, Commerce package or others platforms is preferred. Education:

· Full time Bachelor’s/Master’s degree(Science or Engineering preferred)

As a Software Developer at Prodios Labs, you will have the opportunity to work on cutting-edge projects utilizing your expertise in JavaScript, Node.js, ReactJS, CSS, HTML, TypeScript, and MongoDB. Your role will be crucial in developing innovative software solutions that will drive the success of our company.

Key Responsibilities:

1. Collaborate with cross-functional teams to design, develop, and implement software solutions that meet the needs of our clients.

2. Write clean, maintainable, and efficient code using best practices in software development.

3. Implement responsive design principles to create user-friendly interfaces and enhance user experience.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Stay updated on emerging technologies and trends in the software development industry to continuously improve our products.

6. Conduct thorough testing and quality assurance to ensure the functionality and security of our software solutions.

7. Communicate effectively with team members and stakeholders to ensure project deadlines are met and goals are achieved.

If you are a passionate and skilled Software Developer looking to make a significant impact in a dynamic and fast-paced environment, we want to hear from you! Join our team at Prodios Labs and be a part of our exciting journey towards innovation and success

Exciting Opportunity: Linux Engineer (L3)

Are you a seasoned Linux Engineer with over 10 years of experience in an enterprise technical support environment? Join our team and bring your expertise to provide advanced technical support for global HPE customers. We're looking for someone who can apply their deep technical knowledge in Linux administration, technical security management, database management, and performance management for critical, high-risk customers. If you're passionate about solving complex technical issues and delivering superior solutions, this role is for you!

Key Responsibilities:

• Provide advanced technical support via phone, email, and remote sessions
• Reproduce, troubleshoot, and resolve issues related to Linux systems
• Perform incident, escalation, and change management independently
• Conduct proactive problem management and root cause analysis
• Apply security patches, monitor environments for compliance, and handle disaster recovery planning
• Collaborate with cross-functional teams and vendors to resolve complex technical issues
• Lead and manage projects related to Knowledge Transfer (KT), Transition, and SOP creation
• Deliver exceptional customer satisfaction and maintain high service levels

Technical Skills Required:

• Strong expertise in installing, configuring, troubleshooting, and administering all Linux flavors
• Experience with Linux vulnerability assessment and mitigation
• Knowledge of Redhat Satellite, Oracle Linux Ksplice, Cluster Services, and Oracle RAC clusters
• Familiarity with SAN technologies, HP Blade Servers, Rackmount Servers, and Virtual Connect OS
• Disaster recovery planning and DR testing experience
• Experience in routine performance analysis, capacity planning, and security audits
• Proficiency with HPE Service Guard cluster on RHEL

Non-Technical Skills:

• Excellent written and verbal communication skills
• Commitment to delivering high-quality solutions and customer satisfaction
• Ability to work independently and lead technical teams in resolving complex issues
• Strong collaboration skills with the ability to influence customers and internal stakeholders
• Experience in delivering training and mentoring team members

Eligibility & Qualifications:

• Bachelor’s degree in Engineering (or equivalent)
• 10+ years of experience in Enterprise technical support
• Certifications like RHCE, Oracle Enterprise Linux, ITIL are a plus
• Flexibility to work in a 24x7 support environment

This role is perfect for a Linux professional looking to take ownership of complex issues in a global, mission-critical environment.

🌟 Apply Now to join our team and make a significant impact in the world of enterprise Linux support!

Summary of Role

Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.

Responsibilities

• Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
• Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
• Demonstrate a strong understanding of Agile / Lean UX methodologies
• Prioritize backlog effectively; communicate clear timelines and status updates at all levels
• Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
• Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends

Must Have Background for this Role:

• Bachelor's degree preferably from tier 1/ tier 2 design school.
• Outstanding user experience design portfolio
• Bachelors degree in human factors, psychology, user experience design or related degree
• Some experience in user experience design, interaction design or human factors
• Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
• Experience with observational research and usability testing
• Graduate degree in user experience design, human factors, interaction design or related discipline.
• Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
• Experience with design trends, benchmarking, forecasting and concept creation
• Experience with project planning, scoping and execution in a phase-gate and/or agile environment

Required Skills for this Role:

• Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
• Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
• Conducts user research to understand user needs, mental models and working contexts
• Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
• Has real-world experience in managing projects & stakeholders
• Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication

Key Responsibilities:

· Develop and execute creative concepts and visual designs for a variety of digital and print materials, including marketing campaigns, social media content, website graphics, and promotional materials.

· Collaborate with the marketing and product teams to understand project requirements and translate them into captivating visual content.

· Utilize design software such as Adobe Photoshop, Illustrator, After Effects, and Canva to create high-quality graphics and animations.

· Leverage AI tools like ChatGPT and MidJourney to enhance design processes and generate innovative design ideas.

· Utilize Microsoft Designer for creating presentation materials and other design assets.

· Ensure all designs adhere to brand guidelines and maintain a consistent visual identity across all platforms.

· Stay updated with the latest design trends, tools, and technologies to continuously improve design quality and creativity.

· Manage multiple projects simultaneously, meet tight deadlines, and deliver high-quality work in a fast-paced environment.

· Provide mentorship and guidance to junior designers, fostering a collaborative and creative team environment.

Required Skills and Qualifications:

· Bachelor's degree in Graphic Design, Fine Arts, or a related field.

· Minimum of 2-3 years of professional experience as a Graphic Designer or in a similar role.

· Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and Canva.

· Experience with AI tools such as ChatGPT and MidJourney.

· Knowledge of Microsoft Designer for creating presentation materials.

· Strong portfolio demonstrating a range of design skills and creativity.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.

· Strong attention to detail and a keen eye for aesthetics and visual composition.

· Ability to work independently and manage multiple projects in a deadline-driven environment.

· Creative problem-solving skills and the ability to think outside the box.

• Proven experience as a senior accountant
• Thorough knowledge of basic accounting procedures and Tally
• In-depth understanding of Generally Accepted Accounting Principles (GAAP)
• Awareness of business trends
• Familiarity with financial accounting statements
• Experience with general ledger functions and the month-end/year-end closing process
• Advanced MS Excel skills including Vlookups and pivot tables
• Accuracy and attention to detail
• Taking ownership of tasks assigned
• Aptitude for numbers and quantitative skills
• A degree in Accounting, Finance, or relevant field
• Ability to work with little or no supervision

Must Haves: Should have min. 2 Yrs of experience in working with SaaS Business

Responsibilities

• Build internal financial controls and manage financial operations
• Verify, allocate, post, and reconcile accounts payable and receivable
• Ensure budgets are adhered to and alert COO about overruns
• Revenue recognition and preparing books for accrual accounting
• Produce error-free accounting reports and present their results
• Analyze financial information and summarize financial status
• Spot errors and suggest ways to improve efficiency and spending
• Provide technical support and advice on accounting management
• Review and recommend modifications to accounting systems and procedures
• Manage accounting assistants and bookkeepers/ close coordination with CA firm
• Participate in financial standards setting and in the forecast process
• Provide input into the department’s goal-setting process
• Prepare financial statements and produce budget according to schedule
• Assist with tax audits and tax returns
• Direct internal and external audits to ensure compliance
• Plan, assign, and review staff’s work
• Support month-end and year-end closing process
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Ensure compliance with Indian tax laws and accounting principles
• Liaise with the COO to improve financial procedures

Description :

- We are looking for a qualified React Native developer to join our Engineering team.

- You will be working with our engineers to develop and maintain high quality mobile applications for both platforms as Android and iOS.

- Ultimately, you should be able to design and build the next generation of our mobile applications.

Job Responsibilities and Required Skills :

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
•  Experience with React Js, React Native, JavaScript including DOM Manipulation and tha JavaScript object model.
• Thorough understanding of React Native and its core Principles.
• Hands on experience on React Native Framework at least 3 years.
• Familiarity with code versioning tools (Such as Gitl)
• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Web pack, NPM etc.
• Experience with Native Mobile app deployment on App store and google play store.
• Knowledge of native Android and iOS is required 
• Knowledge of TV App Development is a plus

• Expert in Python. Comfortable with Web frameworks, such as Flask or Django
• Familiarity with Object Relational Mapping Libraries and ability to Integrate with Multiple Data Sources into One System
• Understanding of Limitations of Python and Multi Process Architecture. Understanding of Design Principles of Scalable Application
• Has familiarity with data frameworks in Python - Pandas or
• Good object-oriented design skills and knowledge of design
• Knowledge of key-value stores, caching, search, messaging queues
• Minimum 5 years of experience in the above