Ux designer

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

If you are a talented and driven person with experience in the domain of Natural Language Processing/ Spoken Language Understanding and want to join a high-impact team at the core of Observe.AI's mission, then this role is for you! 

This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems.

If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you’ll love the job!

What you will get to do:

• Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI’s product offerings, in a fast-paced startup environment.
• Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies.
• Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product.
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale
• Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.
• Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
• Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform.
• Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.

What we are looking for:

• Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP.
• 5+ years of industry experience in building large-scale NLP systems.
• Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications.
• Good understanding of recent trends in NLP around transformers, language models, text classification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc.
• Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production.
• Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development 
• Excellent communication, collaboration skills, and presentation skills.
• Experience with Spoken Language Understanding is a plus
• Published papers in top NLP conferences or workshops are a plus
• Relevant open-source contributions are a plus

About the ML Team

We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI’s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well :-)

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

RESPONSIBILITIES 

Building and implementing top-notch user interfaces using Javascript and the Angular framework 

Writing efficient Javascript code while also using HTML and CSS 

Develop all server-side logic, including data storage to optimize website performance 

Using the latest front-end technologies, creating adaptable interfaces for online applications 

Leading with product-analysis tasks and conducting performance tests 

Using sustainable coding patterns that can be easily enhanced and modified subsequently 

Perform complex product analysis as well as development duties that may include significant research and analysis 

Ensuring extensive and proper documentation of solution designs and implementation for easy onboarding of new teammates 

Effective collaboration with team members and stakeholders to deliver requirements 

Keeping up-to-date with industry trends and technology developments 

Providing tech support for clearing bottlenecks and and obstacles 

Identifying and troubleshooting issues with frontend code 

Execute automated testing platforms and system tests 

REQUIREMENTS 

Extensive knowledge, experience and understanding of JavaScript and Node.js 

Professional experience in full stack development using the NAP stack - Node.js, Angular, Postgres 

In depth understanding of cross-browser compatibility issues and ways to work around such issues 

Proficiency in browser rendering behavior and performance. 

Proficiency in Javascript, web stacks, libraries, and frameworks 

Proficient understanding of code versioning tools (Git) 

Good understanding of or working experience with IONIC framework is a major plus 

Understanding of data security concepts 

JOB Description

• Monitoring entire infrastructure of Olam using various monitoring tools like
• SCOM, SolarWinds, Telegraph, OEM.
• Monitoring various types of alerts like
• CPU Utilization
• Memory Utilization
• Database related alerts
• DR Replication issues
• Backup Failure Alerts
• Exchange Mail Queue Threshold Alerts
• Service Mailbox quota breach alert
• Adobe Experience Manager / Site 24/7 Alerts
• Application URL Alerting
• Scheduling Maintenance Mode for planned Activity.
• Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
• Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
• CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
• Coordinating with Service Provider for MPLS related outage
• Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate them to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quickly respond to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Qualifications

1) 1-2 years of experience as a Business analyst with strong knowledge of project management.

2) Experienced in Mobile & Website development projects.

About the role

Checking quality is one of the most important tasks at Anakin. Our clients are pricing their products based on our data, and minor errors on our end can lead to our client's losses of millions of dollars. You would work with multiple tools and with people across various departments to ensure the accuracy of the data being crawled. You would setup manual and automated processes and make sure they run to ensure the highest possible data quality.

You are the engineer other engineers can count on. You embrace every problem with enthusiasm. You remove hurdles, are a self-starter, team player. You have the hunger to venture into unknown areas and make the system work.

Your Responsibilities would be to:

• Understand customer web scraping and data requirements; translate these into test approaches that include exploratory manual/visual testing and any additional automated tests deemed appropriate
• Take ownership of the end-to-end QA process in newly-started projects
• Draw conclusions about data quality by producing basic descriptive statistics, summaries, and visualisations
• Proactively suggest and take ownership of improvements to QA processes and methodologies by employing other technologies and tools, including but not limited to: browser add-ons, Excel add-ons, UI-based test automation tools etc.
• Ensure that project requirements are testable; work with project managers and/or clients to clarify ambiguities before QA begins
• Drive innovation and advanced validation and analytics techniques to ensure data quality for Anakin's customers
• Optimize data quality codebases and systems to monitor the Anakin family of app crawlers
• Configure and optimize the automated and manual testing and deployment systems used to check the quality of billions of data points of over 1000+ crawlers across the company
• Analyze data and bugs that require in-depth investigations
• Interface directly with external customers including managing relationships and steering requirements

Basic Qualifications:

• 2+ years of experience as a backend or a full-stack software engineer
• Web scraping experience with Python or Node.js
• 2+ years of experience with AWS services such as EC2, S3, Lambda, etc.
• Should have managed a team of software engineers
• Should be paranoid about data quality

Preferred Skills and Experience:

• Deep experience with network debugging across all OSI layers (Wireshark)
• Knowledge of networks or/and cybersecurity
• Broad understanding of the landscape of software engineering design patterns and principles
• Ability to work quickly and accurately in a highly stressful environment during removing bugs in run-time within minutes
• Excellent communicator, both written and verbal

Additional Requirements:

• Must be available to work extended hours and weekends when needed to meet critical deadlines
• Must have an aversion to politics and BS. Should let his/her work speak for him/her.
• Must be comfortable with uncertainty. In almost all the cases, your job will be to figure it out.
• Must not be bounded to comfort zone. Often, you will need to challenge yourself to go above and beyond.

Creating detailed, comprehensive and well-structured test plans and test cases Estimating, prioritizing, planning and coordinating testing activities

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.

QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

The QA engineer role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we’d like to meet you.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Responsibilities

Review requirements, specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities Design, develop and execute automation scripts using open source tools Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Monitor debugging process results Investigate the causes of non-conforming software and train users to implement solutions Track quality assurance metrics, like defect densities and open defect counts Stay up-to-date with new testing tools and test strategies Requirements

Proven work experience in software development Proven work experience in software quality assurance Strong knowledge of software QA methodologies, tools and processes Experience in writing clear, concise and comprehensive test plans and test cases Hands-on experience with both white box and black box testing Hands-on experience with automated testing tools Solid knowledge of SQL and scripting Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Degree not mandatory , More like good to have

• Market research, understanding the competitive landscape and tailoring the customer communication accordingly
• Lead generation, customer qualification, Demos and achieving sales closure
• Maintaining the customer interactions on Fresh Sales CRM
• Meeting Quarterly & Annual Revenue Targets

• Total 0-2 year of experience
• Prior experience in selling SaaS (Software as a Service) solution or subscription-based product will be a definite plus
• Excellent written and verbal communication skills. 
• Well versed with tools to prepare engaging Business presentations
• Strong knowledge of using LinkedIn and other social media platforms to reach out to prospects
• Self driven

Location: Mumbai- We-Work Chromium, Powai

Requirements: Immediate joining required

Field: Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.

Global Operations: The position is for global operations for extremely high growth opportunity. The global operations would happen in night shifts from 1am to 10am

Profile Roles and Responsibilities include but not limited to:  

1. Initiating phone conversations with parents who complete the demo classes for their kids
2. Intensely following up with the prospects and closing the sales within the sales cycle
3. Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
4. Achieving the weekly targets in a high pressure performance driven competitive environment
5. Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc

 Skills/Abilities

1. Exceptional communicator and influencer who can deliver sales pitch like a charm
2. Result driven with experience of extremely target centric job
3. Confident and persevering risk-taker who thrives in a high-performance high-growth environment
4. Self-learners with high grasping ability so that you can learn about the product within 2 days