Ui / Ux Designer

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

Hrim is an innovation company with a vision to create and power meaningful action across the globe. The organisation delivers its innovation through its Ideation, Design & Build Services. Hrim’s ideation service materialises visions of leaders and companies into standout concepts. The design and build service propels concepts into tangible reality in the form of ventures, initiatives, services etc.

Job Description:

As the Build Lead specialising in Technology at Hrim, paralleling the role of a Head of Technology in a technology startup, your role is critical in translating innovative concepts into real-world technological solutions. This position requires a unique combination of technical mastery, strategic foresight, and leadership skills to take 0-1 build to success. You will be at the helm of developing and executing technology projects from their nascent stages to full-fledged operational status.

In this key role, you will oversee the entire lifecycle of our technology initiatives, spearheading it from concept asset development to market launch. Your responsibilities will be multifaceted, encompassing strategic planning and hands-on management of the technology ventures. Your leadership will be instrumental in evolving the concepts into fully operational, market-ready technologies. 

Key Responsibilities

Project Development from 0 to 1:

• Lead the development of new technology projects at Hrim from conception (0) to launch (1).
• Utilize coding and technical expertise to create robust, scalable assets for the projects
• Oversee the entire project lifecycle, ensuring that technical objectives and timelines are met.

Technical Leadership and Team Management:

• Spearhead  technical build of the concepts and lead the associated team on the project
• Manage resource allocation, project scheduling, and workflow to optimize team performance.

Technology Strategy and Innovation:

• Stay abreast of emerging technologies and industry trends to inform innovation at Hrim
• Collaborate with cross-functional team members to ensure technology alignment with business goals.

Quality Assurance and Best Practices:

• Ensure the highest quality of code and implementation of best practices in software development.
• Conduct code reviews and oversee testing procedures to ensure reliability and efficiency of applications.
• Address technical issues and challenges promptly, ensuring minimal impact on project timelines.

Requirements & Qualifications

Educational Background:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. Advanced degrees or certifications in technology-related disciplines are a plus.

Technical Expertise:

• Proficiency in one or more programming languages such as Python, Java, C++, JavaScript, or similar, with a strong understanding of software development principles.
• Demonstrated experience with full-stack development, including both front-end and back-end technologies.
• Knowledge of database management and experience with SQL or NoSQL databases.
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and understanding of scalable architecture design.

Experience in Project Development:

• 5 years of experience in technology development, with a significant portion dedicated to building projects from concept (0) to launch (1).
• Demonstrated ability to lead technology projects and oversee all stages of development, from ideation to deployment.
• Proven track record in delivering complex software projects on time and within budget.

Leadership and Team Management:

• Strong leadership skills with experience managing and mentoring a team of software developers and engineers.
• Ability to foster a collaborative environment and demonstrate innovation and creativity. 
• Experience in resource planning, project scheduling, and agile methodologies.

Problem-Solving and Innovation:

• Excellent problem-solving skills with a focus on innovative solutions and continuous improvement.
• Ability to anticipate challenges and proactively address potential issues in the development process.
• A knack for translating complex technical concepts into practical, real-world applications.

Communication and Collaboration:

• Strong communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders.
• Experience collaborating with cross-functional teams, including product managers, designers, and business analysts.
• Ability to clearly document and present project progress and outcomes.

Adaptability and Continuous Learning:

• Commitment to staying up-to-date with emerging technologies and industry trends.
• Willingness to adapt and learn new programming languages or technologies as required by project needs.
• Enthusiasm for tackling new challenges and the ability to learn quickly in a fast-paced environment.

We are looking for a Full Stack Web Developer with 4-6 years’ experience as a web developer in the latest of technologies. As a Full Stack Developer, you will be responsible for designing and implementing web applications that deliver a seamless user experience. You will work on both the front-end and back-end development, ensuring the entire application functions effectively.

Skills Required:

• Good communication and client interfacing skills.
• Solid fundamentals in core JavaScript concepts while working on web projects for 4-6 years.
• Proficient with Frameworks like Node.js/Nest.js, Angular/React/Vue.js/Next.js along with related technologies & frameworks like HTML, CSS, Bootstrap, Material UI.
•  Good experience with Relational and/or NoSQL databases.
•  Hands-on experience in building high-quality Web applications.
• Good knowledge of at least one major cloud service provider (AWS, Azure, Google Cloud).
• Good knowledge of Docker, Docker Compose.
•  Basic Understanding of Kubernetes.
•  Good experience with Git and branching strategy (preferably GitFlow)
•  Good architectural & design skills.
•  Strong analytical, problem solving, debugging and troubleshooting skills.
•  Strong understanding of emerging technologies, standards, and best practices for development.
•  Software development experience with significant time spent working on Cloud technologies preferred.
• Agile/Scrum methodology experience.

Role & Responsibilities:

• Go to the person of the Project lead for complex feature implementations.
• Understand requirements on its own and implement them.
• Create efficient, reusable, and scalable code for both front-end and back-end.
• Optimize applications for maximum performance and responsiveness.
•  Troubleshoot and debug issues in a timely manner.
• Write and maintain technical documentation.
•  Stay up to date with the latest industry trends and best practices in web development.
•  Participate in code reviews to maintain code quality and enhance team collaboration.
• Guide junior members in the team to help them improve their skills.

What will you be doing? 

• Create test plans, test cases, and test strategy 
• Provide full-stack support for existing and new tools  
• Performance Testing of mobile applications 

What do we expect from you? 

• Bachelor’s degree in Computer Science or equivalent practical experience.  
• 3-5 years of relevant work experience.  
• Solid understanding of Quality Assurance methods and practices.  

• Deep understanding of manual and automated testing concepts.  
• Proficiency in any open-source Automation Framework 
• Experience in testing mobile applications 
• Demonstrated experience in test framework design and development.  
• Strong Software development fundamentals including OOPs, general Algorithms, etc.  

• Computer fundamentals, analytical and problem-solving skills.  
• Comfortable working in a fast-paced, highly collaborative, dynamic work environment  
• Excellent communication, collaboration, reporting, analytical and problem-solving skills.
• Experience in Shell scripting or familiarity with CLI is a plus

Job Description

• Provide comprehensive product solutions over calls from initiating the call till the closure
• Generate revenue by counselling prospects and converting them to sales.
• Counselling students and helping them understand to choose the programmes offered at Maven Silicon.
• Meet weekly, monthly, and annual sales and activity quotas
• Generate leads and commit to customer service by building relationships

Desired Candidate Profile

• Proven track record of sales target achievements
• Excellent communication skill in English,
• Consultative Sales Skills and Convincing skills.
• Good in Excel (Mandatory) & preparing MIS reports. Experience with CRM would be preferred.
• Experience in Counselling/Tele Sales/Inside Sales in training companies or educational institutes
• Speaking regional languages like Kannada/Telugu/Tamil/Hindi would be an added advantage.
• Interest in the Education Sector, preferred.

Profile Description:

The job holder will work with developers and the IT staff to oversee the code releases, combining an understanding of both engineering and coding. From creating and implementing systems software to analyzing data to improve existing ones, a DevOps Engineer increases productivity in the workplace.

Key Responsibilities:

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Desired Candidate Profile

• MBA/ engineering from premier Institutions
• 4-7 years experience with at least 3 years in areas relevant to operations or operations design (for Pre MBA profiles)
• 2-4 years experience with at least 1 year in areas relevant to operations or operations design (for MBA profiles)
• Experience in working on marketplace/ blue-collared mobile products
• Deep analytical thinking and problem-solving abilities
• Strong data and analytics capabilities
• Product mindset and problem-solving ability
• Ability to look at the big picture while solutioning    

• Design and develop solutions to complex technical problems spanning the development of product features, quality validation, and deployment to customers
• Build highly scalable web applications that are designed for high performance
• Lead design and code reviews
• Work closely with senior management, Product Manager, and our team of developers.
• Contribute visibly to product quality, innovation, and customer-centric design across the engineering organization
• Lead, motivate and direct team members to build high-quality software in a fast-paced agile environment
• Actively hire the engineering & product team, & develop the existing team
• Share experiences and skills to aid team members in enhancing their professional skills and career

• 4+ years of experience building large scalable systems
• Strong experience in agile methodologies and test-driven development (TDD)
• Experience in software development using open source technologies
• Knowledge in domain-driven design, design patterns, and enterprise integration patterns
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

• A history of working on side/hobby projects or contributing to open source projects is a plus
• You have worked in a startup before

Most importantly: Be excited to learn what you don’t already know!

Intro:
Empala is an exciting new fintech launching in Singapore. Empala aims to help workers in the SEA region get access to their pay & helping them save for unexpected expenses. 

Job Description:

As fullstack developer at Empala you will be building and shaping our product. Our current offerings are centered around a React Native app (iOS & Android) with a serverless backend.

Empala is a flat and young organization, meaning every hand has a lasting impact on our product and our culture. You will report directly to the CTO and will in general be working closely with the founders. The job is of course mostly focused on building and maintaining our products, but in a small team you will have to wear a lot of hats, you could get involved in sales, marketing or anything in between, ideally you will see this as a positive thing and a chance to learn more about our users/customers/new areas of work. 

Benefits: 

At Empala we offer a competitive package that will be a mix of salary and employee stock options. We pay ourselves on demand meaning you can get paid for the work you have done when you wish it, be it daily, weekly, monthly or a combination of above. 

Requirements: 

The following requirements are a guideline, if you are missing some points but you are confident that you can master them in a reasonable amount of time there might still be a place for you at Empala. 

Preferred

• React Native 
• Backend tools and frameworks (express or any other, non JS is OK as well) 
• Cloud providers, AWS preferred 
• Git

Other requirements 

• Fluent in english 
• Proactive approach to problem solving 
• A hunger to get stuff done 

Nice to have: 

• Experience with Redux, GraphQL, Typescript, AWS Amplify
• Experience with SCRUM and/or TDD