QA Engineer

Job Overview

We are looking for an AI Market Research & Social Media Associate to research AI trends, analyze market developments, and create engaging content across all social media platforms. The ideal candidate is passionate about AI, skilled in research, and experienced in social media strategy to maximize audience engagement.

Key Responsibilities

• Research AI trends, market developments, and industry insights.
• Analyze AI adoption, competitor strategies, and emerging technologies.
• Create engaging content for LinkedIn, Twitter, Instagram, YouTube, TikTok, and more.
• Simplify complex AI topics into easy-to-understand posts, infographics, and videos.
• Develop and manage a content calendar for consistent social media posting.
• Monitor social media trends, optimize engagement, and track performance metrics.
• Engage with AI communities, industry leaders, and influencers.
• Collaborate with internal teams to align research and content strategies.

Qualifications & Skills

Required:

• Strong interest in AI, market research, and emerging technologies.
• Excellent research, writing, and analytical skills.
• Proficiency in content creation for multiple social media platforms.
• Understanding of social media trends, algorithms, and engagement strategies.
• Ability to simplify and present complex AI topics in an engaging way.
• Self-motivated and proactive.

Preferred:

• Background in AI, Data Science, Marketing, or Digital Media.
• Experience in social media management or content strategy.
• Familiarity with AI tools (OpenAI, Hugging Face, TensorFlow, LangChain).
• Knowledge of SEO and social media analytics.

Benefits

• Hands-on experience in AI market research and content strategy.
• Exposure to leading AI tools, trends, and industry insights.
• Networking opportunities with AI experts and thought leaders.
• Opportunity to grow in AI, digital marketing, and content creation.

Job Type: Internship

Contract length: 6 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person

Roles and Responsibilities :

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development

Responsibilities:

• Cold call prospects that are generated by external source of lead.
• Develop sales opportunities by researching and identifying potential accounts.
• Identify decision makers with target leads to begin the sale process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with appropriate team members to determine necessary strategic sale approaches.
• Create and deliver qualified opportunities to team members
• Maintain & expand the company database of prospects.
• Ensure follow-up by passing leads to appropriate team members with to call to action, dates, complete profile information, sources etc.
• Assist in creating Commercial proposals or RFP to potential customers.
• Support marketing efforts such as Webinars, events, Digital marketing, etc., as necessary.
• Make out-bound follow up calls to existing customers via email & telephone, cross sell & upsell.
• Handle inbound, unsolicited prospect calls and convert into opportunity/ sales.
• Overcome Objections of prospects customers.
• Emphasize product /services features and benefits, quote prices, discuss credit terms and prepare sales order form/ or reports.
• Enter new customer data and update changes in existing accounts in the Corporate data base in CRM.
• Attend periodic sales training wherever applicable.
• Appropriately communicate brand identity & corporate position.

Requirements:

• Strong selling skills
• Experience in Inside sales for minimum 1-2 years
• Result oriented, target driven and able to think out of box.
• Ability to understand the business dynamics and think of new ways for selling the company product & services.
• Good communication skills and proficiency in writing skills.

Additional Information:

• The company has a BYOD policy. It is mandatory to have own Laptop, Mobile device and a good internet connection.
• This is a "Work from home" requirement at least until end of 2020.
• The candidates however, must be willing to work out-of Noida or Mumbai offices in 2021.