UX Designer

Role Overview

We are hiring an L1 IT Support Engineer to provide first-level support for end-user issues related to Windows systems, Office 365, and general IT operations. The role involves troubleshooting, ticket handling, and ensuring timely resolution or escalation of issues.

Key Responsibilities

• Provide L1 support via calls, emails, and ticketing tools
• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Handle password resets, account access, and user management (Active Directory)
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
• Log and track issues in ServiceNow/Jira and meet SLA timelines
• Escalate complex issues to L2 teams
• Support user onboarding/offboarding and system setup
• Maintain basic documentation and SOPs

Required Skills & Qualifications

• 1–3 years of experience in IT Support / Helpdesk / Desktop Support
• Good knowledge of Windows OS (10/11) and Microsoft Office 365
• Basic knowledge of Active Directory, networking, and security concepts
• Exposure to Linux/Unix environments (basic level)
• Familiarity with ticketing tools (ServiceNow, Jira, etc.)
• Basic understanding of programming/scripting (Java, Python, etc.) is a plus
• Experience in fast-paced or SaaS environments is an advantage
• Strong communication skills (English) and problem-solving ability

A Senior Business Development Associate (BDA) in the EdTech industry focused on sales would typically be responsible for developing and executing sales strategies to drive revenue growth for educational technology products or services. Some key responsibilities may include:

1. Identifying and reaching out to potential clients (e.g., educational institutions, corporate training programs) to generate leads and build a strong sales pipeline.

2. Conducting market research to understand the needs and preferences of the target audience and develop targeted sales pitches and proposals.

3. Collaborating with internal teams, such as product development and marketing, to align sales efforts with overall business goals and objectives.

4. Presenting product demonstrations, conducting sales presentations, and negotiating contracts with clients.

5. Managing client relationships, providing exceptional customer service, and addressing any inquiries or issues to ensure client satisfaction and retention.

6. Analyzing sales data, tracking performance metrics, and providing regular reports to management to evaluate the effectiveness of sales strategies and identify areas for improvement.

Overall, a Senior BDA in EdTech sales would play a crucial role in driving business growth, establishing strong relationships with clients, and contributing to the overall success of the organization in the education technology industry.

We are looking for a skilled Backend Developer with strong experience in building, scaling, and optimizing server-side systems. The ideal candidate is proficient in Node.js, FastAPI (Python), and database design, with hands-on experience in cloud infrastructure on AWS or GCP.

Responsibilities:

Design, develop, and maintain scalable backend services and APIs using Node.js and FastAPI

Build robust data models and optimize performance for SQL and NoSQL databases

Architect and deploy backend services on GCP/AWS, leveraging managed cloud services. 

Implement clean, modular, and testable code with proper CI/CD and observability (logs, metrics, alerts)

Ensure system reliability, security, and high availability for production environments

Requirements:

2–5 years of backend development experience

Strong proficiency in Node.js, FastAPI, REST APIs, and microservice architecture

Solid understanding of PostgreSQL/MySQL, MongoDB/Redis or similar NoSQL systems

Hands-on experience with AWS or GCP, Docker, and modern DevOps workflows

Experience with caching, queueing, authentication, and API performance optimization

Good to Have:

Experience with event-driven architecture, WebSockets, or serverless functions

Familiarity with Kubernetes or Terraform

Job Location: Gurugram, Haryana, India

Industry: Artificial Intelligence

• Communicating with customers, making outbound calls to potential customers and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

• Take the microservices architecture to the next level of scalability, efficiency, observability, and availability. 
• Build, deploy & run multi-homed systems that work in multiple regions and cloud providers. 
• Build (and open source) data processing, storage and fetch systems at the petabyte scale with the lowest cost/GB while still responding in milliseconds at the 99th percentile. 
• Optimize algorithms which influence personalization, fulfillment/allocation, pricing, maps & routing, fleet positioning, payments, fraud prevention etc 
• Create platforms, reusable libraries, and utilities wherever applicable 
• Write high-quality code that is modular, functional and testable; Establish the best coding practices 
• Formally mentor junior engineers on design, coding, and troubleshooting 
• Troubleshoot issues effectively in a distributed architecture 
• Communicate, collaborate and work effectively in a global environment 
• Operationalize releases by partnering with Tech operations on capacity planning and operability of the product

Experience:

• of years  - 10+ years
• Type of experience - software design, development & architecture
• Experience in Product companies working on Internet-scale applications is preferred 
• Contribution to open-source software, tech blogs, talking at tech conferences, etc. 

Educational Qualifications:

○  Must have - Bachelor’s or Master’s degree in Engineering from premier institutes preferred  

Key competencies:

•  Deep understanding of one or more of Java/Go/Scala/C++. Ability to understand and critique the core library/language constructs. 
• Knowledge of processor, memory, network and storage internals. 
• Deep understanding of distributed systems including fault modeling, concurrency, isolation, consensus etc. 
• Internals of a RDBMS like MySQL 
• Conversant with the internals of systems like Kafka, Cassandra/Scylla, Redis, RocksDB, etc 
• Working knowledge of hosting and network infrastructure (K8s, Envoy, etc) 
• Familiarity with binary serialization protocols like thrift/protobuf/flatbuffers etc 
• Familiar with gRPC, HTTP/2, QUIC, etc. 
• Troubleshooting memory issues, GC tuning, resource leaks etc. 
• Strong problem-solving skills, algorithmic skills and data structures. 
• Productionizing machine learning pipelines using Spark/Flink/TensorFlow etc 

Experience in years: 3+.  Less than 7.

Type: Individual contributor with good hands on proficiency.

Specifics:

• Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
• Familiarity with a relevant and globally supported framework— both front-end and back-end, if necessary — React & React Native.
• Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries - Sass, Less, webpack
• Experience implementing testing platforms and unit tests
• Integrating front-end UI with the constructed API, using REST, GraphQL api

Soft skills:

• Appreciation for clean and well documented code

What you will do at Tradyl

• Partner with a highly skilled external consultancy and lead the effort of building a new modern front end to our website. 
• We use a no code platform for rapid development in this phase of our Journey. You will develop features on this platform. This might involve integration with back end APIs via REST.  
• Do short experiments: Example,  Evaluate a backend headless commerce software as a potential candidate for our backend tech stack.