Python Developer

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Key Responsibilities

Reporting & Analytics Development

• Design, develop, and maintain complex reporting solutions serving mission-critical emergency

response operations

• Build interactive dashboards and data visualizations that transform large datasets into

actionable insights

• Develop advanced analytics features including trend analysis, predictive metrics, and

operational intelligence

• Create self-service reporting capabilities enabling stakeholders to access critical data

independently

• Implement real-time and scheduled reporting systems with appropriate caching and

optimization strategies

SQL & Database Architecture

• Write and optimize complex SQL queries involving multiple joins, subqueries, CTEs, window

functions, and aggregations

• Review existing database architectures and identify performance bottlenecks and optimization

opportunities

• Design and implement database schema enhancements to support evolving reporting

requirements

• Develop and maintain stored procedures, functions, and views optimized for reporting

workloads

• Perform comprehensive query performance analysis and implement tuning strategies across

PostgreSQL and AWS Aurora environments

• Create efficient indexing strategies and data access patterns for large-scale datasets

• Establish data modeling best practices for dimensional and transactional reporting needs

Performance Optimization

• Conduct systematic performance analysis of reporting queries processing millions of records

• Implement query optimization techniques including execution plan analysis, index tuning, and

query refactoring

• Design and implement data aggregation strategies, materialized views, and summary tables for

improved performance

• Monitor and optimize database performance metrics including query response times, resource

utilization, and concurrency

• Develop ETL processes and data pipelines optimized for reporting and analytics workloads

• Implement caching strategies and data archival policies to maintain optimal system

performance

Technical Collaboration

• Partner with Product and stakeholder teams to translate business reporting requirements into

technical solutions

• Conduct code reviews focused on SQL quality, performance, and best practices

• Provide technical guidance to development teams on reporting architecture and database

optimization

• Document database schemas, reporting architectures, and optimization strategies

• Collaborate with DevOps on database infrastructure, monitoring, and scaling initiatives

Required Qualifications

Experience & Background

• 8+ years of software engineering experience with significant focus on reporting, analytics, or

business intelligence

• 5+ years of hands-on experience writing complex SQL in production environments

• 3+ years working with large-scale databases (millions+ records) and optimizing query

performance

• Proven track record developing enterprise reporting solutions and analytics platforms

• Experience conducting database architecture reviews and implementing performance

improvements

Technical Expertise - SQL & Databases

• Expert-level SQL proficiency including complex joins, subqueries, CTEs, window functions, and

advanced aggregations

• Deep PostgreSQL expertise with production experience in query optimization and performance

tuning

• Strong understanding of database internals including execution plans, indexing strategies, and

query optimization

• Experience with AWS Aurora or other cloud-based PostgreSQL solutions

• Proficiency in stored procedures, triggers, functions, and database programming

• Advanced knowledge of database design principles, normalization, and dimensional modeling

• Experience with database performance monitoring and profiling tools

• Strong programming skills in PHP (Yii framework or similar MVC frameworks preferred)

• Solid experience with Vue.js or similar modern JavaScript frameworks for building reporting

interfaces

What You'll Work With

• Databases: PostgreSQL, AWS Aurora, multi-tenant architectures

• Backend: PHP (Yii framework), RESTful APIs

• Frontend: Vue.js (Vue 2/3), modern JavaScript, data visualization libraries

• Infrastructure: AWS (RDS, Aurora, S3, Lambda), Postgres

• Tools: Git/GitHub, JIRA, Agile development workflows

Work Location

Hyderabad, India - On-site position with flexible working arrangements to accommodate both India

and onsite teams

Software Development Engineer:

Major Responsibilities:

• Translation of complex functional requirements into technical requirements, implementing and maintaining a coherent and progressive development strategy for our product line
• Design, develop and maintain complex systems using best of the breed development practices and technology.
• Responsible for the over-all software development life cycle.
• Delivery of High Quality, Scalable and Extensible systems and applications on-time and on-budget.
• Adoption and Evolution of the software engineering practices and tools within the organization
• Keep in sync with the latest technology developments and open source offerings. Evaluate and adopt them for solving business problem of organization.
• Collaborate with other technology and business teams within the organization to provide efficient robust solutions to the problems.
• Drive and manage the bug triage process
• Report on status of product delivery and quality to management, customer support and product teams.

Desired Skills

• Strong programming, debugging, and problem-solving skills
• Strong understanding of data structures and algorithms
• Sound understanding of object-oriented programming and excellent software design skills.
• Good experience of SOA/Microservices/Restful services and development of N-tier J2EE / JavaSpringboot applications (API’s).
• Strong understanding of database design and SQL (mySql/mariaDB) development
• Good to have knowledge of NoSQL technologies like MongoDB, Solr, Redis, Cassandra or any other NoSQL database
• Knowledge of design patterns and good to have experience of large-scale applications
• Should have experience in Apache Kafka, RabbitMQ or other Queueing systems.

Ideal Experience

• 3 to 8 years of industry experience.
• Bachelors or Master’s Degree in Computer Science/ IT
• Drive discussions to create/improve product, process and technology
• Provide end to end solution and design details
• Lead development of formalized solution methodologies
• Passion to work in startup like environment

Personal Characteristics

• Passion and commitment
• Strong and excellent software design intellect
• High integrity
• Self-starter

Role Description

We are hiring young and passionate Business Development executive to contribute to the growth of our company. The ideal candidate will have experience in all stages of the sales cycle. They should be confident in building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

You will be part of a talented team that works on mission-critical applications, and your roles and responsibilities include generating leads and business for the organization while providing expertise in the sales and marketing department.

Job Responsibilities

• Good Experience in Lead generations from upwork, GURU and PPH
• Understand the client's requirements and acquisition.
• knowledge related to all modern technologies required for web and mobile apps development.
• Excellent communication skills (Written and verbal) are required.

Benefits:

• Rotational shift/ as per business requirements
• 5 days a week
• Performance bonus

~Lead conversion

~Revenue generation

~Proactively identifying cross-selling /Up-selling process with the existing ~customers

• Work Mode: Bangalore (Work from Office)
• Qualification: Graduation (Tech Background Preferable)

Artwork Flow website: https://www.artworkflowhq.com/">https://www.artworkflowhq.com 

Bizongo: https://www.bizongo.com">https://www.bizongo.com 

Artwork Flow is the Global SAAS platform by Bizongo for Product Packaging Management and Label Proofing. It’s a cloud-based collaboration platform to review & approve creative packaging projects to accelerate new product launch.

We are helping brands across industries such as Food and Beverages, Pharmaceuticals, Cosmetics, Personal Care, Chemicals, Consumer goods, and more.  Our capterra score of 4.5 is a testimony to our customer obsession.

We function as a startup within Bizongo and we are looking to onboard driven individuals for Product and Engineering, as we grow Artwork Flow into North America, Europe and other global markets.

We have a few of the best investors on board including the likes of Accel, Chiratae, B-Capital Group, IFC (World Bank group), CDC group and Schroeder Adveq

You’ll be a great fit if you:

• Strong proficiency in Java and building scalable enterprise applications
• Can think of architectural design at scale
• Love solving complex and challenging problems
• Have good knowledge of design and architectural patterns
• Thrive to implement Industry’s best practices and coding standards
• High obsession for Quality and Performance
• Good knowledge on performance optimization, SQL tuning, caching techniques
• Like to collaborate with people, share knowledge, learn from others and mentor juniors

Additional Perks - 

• Medical Insurance 
• Flexible Work hours 
• Casual Dress Code 
• Recreational Facility

About The Company
Vested is a cross-border wealth platform on a mission to enable local investors to go global. Our first step is to empower retail investors from India with access to the US stock market. Vested provides a low cost and easy-to-use platform that includes knowledge and insights to help clients make smart investment decisions.

Job Description
We are looking for a full stack developer interested in building high performance web app and company page. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. You will ensure that these components and the overall application are robust and easy to maintain. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Skills

• Firm grasp of the JavaScript, React.js, and Node.js
• Experience with popular React.js workflows (Redux)
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like Android Studio, XCode, and Gradle
• Understanding of REST APIs, the document request model, and offline storage
• Familiarity with SQL databases
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (Git).

Technical expertise necessary:

• 2+ years of experience on the Node.js
• 2+ years of experience with popular React.js, workflows (Redux), and Express.js
• 2+ years of experience with SQL databases
• 1+ years of experience with AWS and Redis
• Experience creating charts and graphs
• Deep understanding of RESTful APIs
• Experience deploying and maintaining a micro-service architecture
• Experience with server-less infrastructure paradigms (AWS Lambda, etc).
• Experience building a scalable product is a bonus!

Our perfect candidate is someone that:

• is proactive and an independent problem solver
• is a constant learner. We are a fast growing start-up. We want you to grow with us!
• is a team player and good communicator