US Business Development Executive

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

Job Description

• The candidate will be handling technical support issues and resolving them over the phone/e-mail/remote and other voice and non-voice channels.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
• Conduct product demos and training
• Should be open to work in the morning shift and general shift.

.

Skills

• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Basic Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Candidate should be from Navi Mumbai only

Qualification: MBA, BBA, Anyone interested in sales

Job Description: Visiting Hardware Stores, Demonstrating the product, Convincing hardware stores to sell our product

Key Skills: Fieldwork, Sales Pitch, Communication

Salary- Best In Industry

JOB DESCRIPTION - Centre sales

We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen the best of the associates can even become a manager even before completing a year.

If you are selected to join us as an applicant trainee please find below the expectations from our end.

ATP is an Applicant Training Program where selected applicants will be a part of a 6 weeks training program and on successful completion of this training program, applicants will be given an opportunity to join us as a Business Development Associate with BYJUs.

The 6 weeks of ATP is divided into 2 phases, 2 weeks of Class Room Training(CRT) and 4 weeks of On the Job Training(OJT).
PHASE 1 : Classroom Training (CRT)

The 1st 2 weeks of the CRT Phase will be conducted in the training location where we will cover the theoretical aspect of BYJU’S sales process.
You will be involved in various activities during this phase which will be rigorously evaluated by the end of 2 weeks of the CRT program.
Only the candidates who satisfactorily complete the CRT phase will be given an opportunity to start with the next phase of the training program.

PHASE 2 : On-the-Job Training (OJT)

The 2nd stage (OJT Phase) starts from the 3rd week of training for candidates who have successfully cleared the 1st phase.
Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase.
Following the completion of the ATP, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S.
Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management). There will be additional performance incentives that will be applicable during the training program.
The entire role will be for 6 days a week(Tuesday would be an off). The assessment parameters will include performance metrics, process adherence, behavioral aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Centre Sales (at 8.5 LPA(5.5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA

STIPEND (ATP): INR 16600 (stipend) fixed pay for the complete training program (4 weeks) Please note, The compensation would be adjusted on a pro-rata basis based on the number of days you are active in the training program.

CTC (BDA - post qualification after training): INR 7,50,000 - 8,50,000 (4.5 lakh - 5 .5 lakh fixed pay + 3 lakh performance pay) for Centre Sales  *T&C (Package differs from city to city) 

Hiring for PAN INDIA locations