Business Development Executive at Extramarks · Jammu, Srinagar · 1 - 5 years · ₹3L - ₹6L / yr · Profitable · Posted 4 Feb 2022
• Develop and maintain strategic long term trusting relationships with high volume customers
to accomplish organic growth.
• Communicate company products and services via Calling and E-mail and also build
relationships in order to uncover prospect needs.
• Document and update CRM with daily activities as required.
• Achieve weekly and monthly goals.
• Be a self starter and pro-active; identify and act on opportunities for improvement.
• Ensure reporting and communications is frequent and bi-diectional.
• Remain knowledgeable about all organization’s products and services to facilitate sales
efforts.
• Completing input numbers on daily basis and taking up revenue responsibility.
• To research and analyze the customer’s requirements and present bestsolutions.
• Keep abreast with Extramarks latest offerings and best practices.
• Research key customer wants and needs.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Extramarks
About
Extramarks Education India Private Limited
Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.
Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.
Extramarks is currently in the process of scaling up rapidly the entire technology workforce, by hiring experienced professionals with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.
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Engage with prospective customers through calls, virtual meetings, and other communication channels. Understand customer requirements and recommend suitable solutions. Build strong relationships with potential customers and address their queries effectively. Follow up with leads and convert them into successful sales. Meet and exceed individual sales targets and performance metrics. Maintain accurate records of customer interactions and sales activities in CRM systems. Collaborate with internal teams to ensure a seamless customer experience. Stay updated on product offerings, industry trends, and competitor activities
Job Summary:
The role will be responsible for maintaining and enhancing long-term relationships with property owners, tenants, and corporate clients. The role involves ensuring customer satisfaction, handling service requests efficiently, coordinating with internal departments, and driving retention and referral growth for the Property Management business.
Key Responsibilities:
Customer Relationship & Communication
- Act as the primary point of contact for property owners and tenants.
- Handle all customer queries, feedback, and complaints with prompt and professional responses.
- Maintain regular communication with clients to update on property status, maintenance activities, and tenancy details.
- Build strong relationships through personalized engagement and proactive service.
Service Coordination
- Liaise with internal teams (maintenance, renting, finance, and legal) to ensure smooth service delivery.
- Ensure timely resolution of service tickets and customer issues.
- Coordinate tenant move-ins, move-outs, and periodic property inspections.
- Follow up on maintenance and repair works and communicate updates to clients.
Data & CRM Management
- Maintain updated records of customer interactions, service requests, and resolutions in the CRM system.
- Track customer satisfaction levels and suggest improvements in service delivery.
- Prepare and share periodic reports on customer engagement, feedback trends, and retention metrics.
Retention & Growth
- Support initiatives for customer retention, renewals, and referral generation.
- Contribute to the development of client loyalty programs in paying rent on time from client.
Operational Support
- Assist in on boarding new property owners and ensuring documentation compliance.
- Work with the finance team to manage invoicing, payment follow-ups, and related customer communication.
Telecalling & Customer Support
- Make outbound sales and follow-up calls.
- Answer inbound customer inquiries promptly.
- Resolve customer complaints efficiently.
- Explain product or service features clearly.
- Achieve daily and monthly call targets.
Key Skills & Competencies:
- Excellent communication and interpersonal skills
- Customer-centric mindset with problem-solving attitude
- Ability to multitask and manage multiple client accounts
- Proficiency in MS Office & maintaining Google docs.
- Basic understanding of property management processes
- Strong coordination and follow-up skills
- Attention to detail and professionalism
Qualification & Experience:
- Any Graduate
- 1–3 years of experience in customer relationship management, preferably in property management, real estate, Hospitality management or facility management sectors. Mandatory experience in Telecalling.
Strong experience in handling inbound leads and converting them into customers
Excellent communication and relationship-building skills
Strong follow-up and negotiation abilities
Experience working with CRM and maintaining sales pipelines
Ability to understand customer requirements and recommend the right solution
Target-oriented and data-driven approach
Identify and generate new leads through calls, emails, and networking • Understand the client requirements and pitch the product to the customer accordingly. • Maintain good relationships with existing clients. • Schedule meetings or product demos with interested customers. • Conduct the demoes with the prospective customers either virtually or on field. • Follow up on leads and close sales deals • Achieve monthly targets • Maintain records of sales activities and customer interactions • Work closely with the sales and marketing team
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon