Quality Engineering Manager

Job Title : Senior Support Engineer

Experience : 5+ Years

Location : Remote

Employment Type : Contract

About the Role :

We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.

Mandatory Skills :

Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management

Key Responsibilities :

• Monitor and triage production incidents across APIs, web portals, and data platforms.
• Perform initial troubleshooting using logs, SQL, and API testing tools.
• Log, prioritize, and track incidents using ITSM tools.
• Coordinate with engineering teams for issue resolution and follow up until closure.
• Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
• Maintain support documentation, runbooks, FAQs, and knowledge base.
• Identify recurring issues and recommend long-term improvements.

Required Skills :

• 5+ years of experience in Technical Support, Production Support, or Service Desk.
• Strong experience with Incident Management and SLA-driven support.
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Working knowledge of SQL, REST APIs, and Postman/API testing.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Understanding of data privacy and enterprise support processes.
• ITIL Foundation Certification is a plus.

Why Join Us ?

• 100% Remote Opportunity
• Work with a leading global telecommunications client.
• Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
• Opportunity to support enterprise-scale data platforms and mission-critical applications.

Key Responsibilities*

* Drive outbound and inbound sales efforts to convert qualified leads into successful customers

* Plan and execute targeted calling strategies to achieve monthly and quarterly revenue goals

* Identify opportunities for upselling and cross-selling across the company’s service portfolio

* Maintain accurate customer interaction records and sales pipeline updates through CRM systems

* Work closely with marketing and product teams to optimize sales pitches and improve conversion rates

* Handle customer queries, objections, and concerns effectively to build trust and close deals

* Monitor sales performance metrics and recommend strategies for continuous improvement

* Support, guide, and mentor junior sales team members to enhance overall team productivity

Required Skills & Qualifications*

* 3–5 years of proven experience in tele sales, preferably in the digital, tech, or online services sector

* Strong communication, persuasion, and negotiation abilities

* Excellent relationship-building and customer handling skills

* Proficiency in CRM tools and sales performance tracking

* Self-motivated with the ability to thrive in a target-driven environment

* Analytical mindset with a focus on achieving and exceeding business goals

* Strong team collaboration and leadership capabilities

Job Title:

Data Entry Executive

Experience:

0–1 Year

Location:

Bangalore (Work from Office)

Employment Type:

Full-Time

About the Role:

We are looking for a detail-oriented and motivated Data Entry Executive to join our team. The ideal candidate should have a strong command of Microsoft Excel and Google Sheets, with the ability to efficiently manage, organize, and process data. This role is perfect for recent graduates or individuals with up to one year of experience who are looking to build a career in data management and digital operations.

Key Responsibilities:

• Accurately enter, update, and maintain data in Excel and Google Sheets.
• Utilize spreadsheet functions such as formulas, filtering, merging, dropdowns, and color filters.
• Apply and troubleshoot formulas like CONCAT, PROPER, LOWER, UPPER, and VLOOKUP.
• Organize and clean data to ensure accuracy and consistency.
• Generate reports and summaries as needed.
• Assist with basic SEO tasks such as keyword entry and metadata updates.
• Support content management on CMS platforms like Webflow and WordPress (preferred).
• Collaborate with team members to ensure timely completion of data-related tasks.
• Perform other administrative and data entry duties as assigned.

Required Skills:

• Strong proficiency in Excel and Google Sheets.
• Hands-on experience with formulas, sorting, filtering, merging, dropdowns, and formatting.
• Familiarity with functions like VLOOKUP, CONCAT, PROPER, LOWER, and UPPER.
• High attention to detail and accuracy.
• Basic understanding of SEO concepts.
• Good communication and organizational skills.
• Ability to work independently and collaboratively in a team environment.

Added Advantages (Preferred, not Mandatory):

• Experience working on CMS platforms like Webflow and WordPress.
• Basic knowledge of design tools such as Canva or Figma.

Qualifications:

• Bachelor's degree in any discipline (preferred).
• 0–1 year of relevant experience in data entry or a similar role.

Why Join Us?

• Be part of a dynamic and supportive team.
• Gain hands-on experience with industry-standard tools and platforms.
• Opportunity for growth and continuous skill development.

Full stack engineer 

Purpose 

All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality. 

We are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices. 

Team 

We are a team that is maniacally customer obsessed & building products that consumers love. 

The plumber in chief was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global 8 countries) & create global high quality products in an increasingly flat world. 

We want to recreate the magic, and build the same customer obsession & product culture here. 

Full stack engineer 

About the role 

Engineer new products and features, improve existing products and features. Help improve performance and reliability, or polish existing features. What are we looking for? 

3+ years working as a backend or full stack developer. 

Bachelor/Masters of engineering.

Better - Full stack engineer 1 

You're proficient with any part of our technology stack: React/Swift, TypeScript, Node.js, and Postgres. 

We are location agnostic, but in the same time zone India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space. 

You are not fixated about any one programming language & can learn new tech as needed. 

You are somebody who shares the same ethos. 

Bonus 

You have expertise in video or audio engineering skills. 

You contribute to open source projects. 

You've an interest in education & kids. 

You have interests outside of technology, such as in art, music or any performing art. 

What is our interview process? 

An initial 30 min call to understand each other at a high level. 

Work on a case study or assignment over the period of 2 weeks to ensure a good match. We care about effort & quality, and are happy to compensate fairly for the work put in) 

QA Automation with Cypress

PRIMARY PURPOSE

An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.

An automation engineer is responsible for the following

· Identify opportunities for automation within software processes.

· Plan, create and manage the overall quality planning strategy.

· Design and execute QA tests using scripts that automatically test functionality.

· Run tests for databases, systems, networks, applications and software.

· Identify bugs and quality issues in development, service or business processes.

· Install applications and databases relevant to automation.

· Collaborate with development/product teams to understand how automation can improve workflow.

· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.  

  Experience

 · 5+ years’ of relevant experience

· Proven track record in a software quality assurance role.

· Demonstrable strong software test automation experience at unit, integration and system level.

· Experience with automated testing tools, BDD, end-user testing.

· Experience with leading test plan design and strategy.

· Experience working in Agile process and result-oriented culture.

· Strong experience working on Linux-based systems.

· Experience within CI/CD, DevOps and TDD based environments;

 Required Skills

· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress

· HTML5, CSS, JavaScript

· Strong SQL, MySQL, knowledge.

· JIRA product suite, Git/Bitbucket, Confluence.

· Experience working on Linux-based systems.

· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform

· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL

· Mobile development experience

· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.

· Interest or exposure to Blockchain technology is beneficial.

 · Keen eye for detail and a commitment to excellence.

· Be willing to help your teammates, share your knowledge with them, and learn from them.

· Be open to receiving constructive feedback and turning it into process improvements.

· Creativity, motivation and strong communication.

· Effective time management skills for handling multiple tasks as per business priorities and goals.

· Superior written and oral communication skills.

· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Strong documentation skills. Technical Skills

Core Competency:

Professional development experience, working the full stack on large scale B2B, SaaS products. • Expertise with learning new technologies and strong experience with our tech stack AngularJS, JavaScript, Node.js, Go, React.js and Postgres. • Bachelor’sin Computer Scienceorsolid knowledgeof CS fundamentals(OOP, designpatterns, algorithms, etc...) • Experience and adesire towork in a fast-paced environment. • We are a leading cloud-based open platform used by some of the most prestigious companies around • You will get to work with some of the most complex technologies on the market today • You will have an opportunity to work at all levels of the organization.

Required Candidate profile

• Research and write industry-related content
• Create new content to assist marketing campaigns
• Promote content through multiple channels
• Update website content as needed
• Optimise content using SEO best practices

• Expertise in using content management software, social media platforms and SEO techniques
• Must have written and published blog articles and social media content
• Knowledge about personal finance and investment opportunities is a plus

Senior Software Engineer, iOS

https://www.alivecor.com/">AliveCor, the pioneer of the smartphone EKG, with millions of EKGs from a large and growing user base, seeks a Senior iOS Software Engineer to contribute to the mobile application team. You will be an integral member of our engineering team, responsible for developing industry-leading mobile applications that transform the healthcare industry and affect the way consumers use, engage, and act on their health data.

• Collaborate closely with our AI, security, backend, hardware, and product teams to deliver mission critical software.
• Work in a fast-paced agile environment, delivering quality estimates, designs, and implementations.
• Problem solve for complex global business requirements.
• Accountable for all aspects of modern software development.
• Proactive in identifying problems and a team player when presenting solutions.
• Excellent communications skills.
• Commitment to delivering results.
• Passionate about continuous improvement.

• BE in Computer Science or a related discipline, or related practical experience.
• 5-8 years of iOS programming experience. You have shipped multiple apps to the App Store.
• Deep expertise with Objective-C and Swift.
• Experience with iOS frameworks such as Core Data, Core Animation, and Core Bluetooth.
• Experience with modern programming principles, design patterns and development tools.
• Familiarity with RESTful APIs to connect iOS applications to back-end services.

AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA.

AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, colour, disability, gender, national origin, race, religion, sexual orientation, or any other classification protected by federal, state, or local law.

Watch the following video demonstrating our product.

https://www.youtube.com/watch?v=8I9xosgA-Ig">KardiaMobile: How's your heart?
https://www.youtube.com/watch?v=8I9xosgA-Ig">https://www.youtube.com/watch?v=8I9xosgA-Ig