US Accountant (Book Keeper)

Role Summary:

Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.

Key Responsibilities:

Handle customer queries via email, WhatsApp, calls, and tickets

Assist with product onboarding and basic demos

Coordinate with internal teams for issue resolution

Follow up to ensure customer satisfaction

Collect customer feedback and insights

Requirements:

Graduate in any discipline

Good English communication (spoken & written)

Comfortable talking to customers

Willingness to learn SaaS products

What We Offer:

Training & mentorship

Fast growth in a SaaS startup

Performance-based incentives

Job Description – Tele Caller

Experience: 1–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

A Tele Caller is responsible for guiding authors through the publication process, understanding their publishing requirements, and recommending suitable publication and marketing solutions. The role involves client consultation, relationship management, sales coordination, and ensuring a smooth publishing experience for authors.

Key Responsibilities

• Connect with prospective and existing authors to understand their publishing needs.
• Explain publication packages, services, and marketing solutions in a professional manner.
• Provide consultation regarding book publishing, editing, design, distribution, and promotional services.
• Maintain regular follow-ups with authors and assist them throughout the publication journey.
• Build and maintain strong relationships with clients to ensure high customer satisfaction.
• Coordinate with internal teams such as editorial, design, production, and marketing departments.
• Achieve assigned sales and revenue targets.
• Maintain accurate records of client interactions and updates in the CRM
• system.
• Resolve client queries and concerns promptly and professionally.
• Stay updated with publishing industry trends and company offerings.
• Required Skills
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and interpersonal skills.
• Customer-focused approach with problem-solving abilities.
• Ability to build long-term professional relationships.
• Good organizational and time-management skills.
• Basic knowledge of MS Office and CRM tools.
• Ability to work independently and as part of a team.
• Qualifications
• Graduate in any discipline (Bachelor's degree preferred).
• Experience in sales, customer service, publishing, counseling, or client
• relationship management will be an added advantage.
• Freshers with strong communication and sales aptitude are encouraged to

apply.

Key Performance Indicators (KPIs)

• Author acquisition and conversion rate.
• Revenue generation from publication services.
• Client satisfaction and retention.
• Timely follow-up and query resolution.
• Achievement of monthly and quarterly targets.
• What We Offer
• Competitive salary and performance incentives.
• Professional growth and career advancement opportunities.
• Comprehensive training and development programs.
• Dynamic and collaborative work environment. 

Business Development Intern - Come Grow with Us! 🚀💼

Hybrid, New Delhi

Theo Hackie: Where creativity meets data, and magic happens! 🌟

We're North India’s premier 360° marketing solutions agency, shaking things up since 2016! 🚀 We've fueled growth for 30+ clients, from government bodies to global brands and high-growth startups. How? By blending creativity, analytics, and client-first thinking to deliver killer results!

Your Mission:

Join our tribe as a Business Development Intern and be the rainmaker we've been searching for! ☁️ You'll drive business growth by generating leads, closing new clients, and expanding opportunities in the marketing, branding, and digital campaigns space.

Your Superpowers:

- Generate and qualify leads, building a robust pipeline for agency services 📈

- Conduct sales outreach, pitch agency solutions, and close deals with B2B clients 🤝

- Identify growth opportunities with existing clients and upsell relevant services 📊

- Collaborate with internal teams (creative, digital, strategy) to tailor solutions 🌈

- Analyze market trends, competitors, and client needs to refine sales strategies 📊

- Meet or exceed monthly/quarterly sales targets and KPIs 🔥

- Maintain accurate records of interactions and sales in CRM systems 📁

What You Bring:

- 1 year of experience in sales for a marketing, advertising, or digital agency ( freshers are also welcome)📚

- Proven track record of achieving and exceeding sales targets 🏆

- Strong skills in business development, lead generation, and client acquisition 💡

- Excellent communication, negotiation, and presentation skills 🗣️

- Ability to work independently in a remote environment and manage multiple clients 💻

- Bachelor’s degree in Business, Marketing, or a related field 📚

- Experience with B2B marketing campaigns, digital marketing services, and branding solutions is a plus 🌟

We're 180° - the smarter half that flips everything.

Job Title: SEO Executive

Responsibilities:

Conduct keyword research and optimize website content.

Implement on-page and off-page SEO strategies.

Monitor website analytics to assess performance.

Collaborate with content teams for SEO-friendly content.

Stay updated on search engine algorithms and trends.

Skills:

Proficient in SEO tools (e.g., Google Analytics, SEMrush).

Basic understanding of HTML, CSS, and web development.

Strong analytical and problem-solving abilities.

Excellent communication and teamwork skills.

Qualifications:

Bachelor's degree in Marketing, Communications, or related field.

3 years of experience in SEO roles.

Main duties/responsibilities

• Design & implement good quality software and databases as per the software specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.

Technical Knowledge

• Hands on experience in Angular ,HTML5, CSS3, JavaScript.
• Hands on experience in Node.js.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• RDBMS and Document Database.
• Hand on experience in AWS services, DevOps, GIT, Agile and Jira will be an added advantage.

Experience

• 2-5 years of experience in the relevant field.

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Responsibilities:

Non-Direct Routing (NDR) Optimization:

- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.

- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.

- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.

Reverse Logistics (RVP) Management:

- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.

- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.

- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.

Pickup Coordination:

- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.

- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.

- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.

Performance Monitoring & Continuous Improvement:

- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.

- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.

- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.

Qualifications:

- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).

- 1-3 years of experience in logistics operations, transportation management, or a similar role.

- Proven track record of identifying and implementing logistics process improvements.

- Strong analytical skills with proficiency in data analysis tools and techniques.

- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.

- Experience working with transportation management systems (TMS) a plus

• Strong communication abilities
• Exceptional communication and the capacity to switch up speaking approach
• The capacity to adjust to challenging circumstances
• The capacity to adjust to challenging circumstances
• Having a firm understanding of the products or services the business provides
• Ability to listen and solve problems
• Ability to cope with rejection while remaining calm
• Outstanding capacity to manage conflicts and address grievances during negotiations

PRIMARY RESPONSIBILITIES :-

• Should have develop professional applications in PHP using CodeIgniter.
• Additional advantage if worked on frameworks like Laravel and Zend
• Extensive knowledge with JavaScript, jQuery or Angular
• Advance Level SQL knowledge
• Additional advantage if familiar with Server Configuration and Monitoring
• Should have working on Git Repository
• Candidate should have exceptionally good debugging skills.
• Clear about Object Oriented Programming Concepts.

SECONDARY RESPONSIBILITIES :-

• Ability to work independently and take ownership of the project.
• Should be capable to work in a team.
• Must have strong communication skills.
• Should be enthusiasts and able to take challenge.