Customer Success Executive

Job Description

Team Leadership: Lead and inspire a team of marketing professionals, fostering a collaborative and creative work environment. Provide guidance, mentorship, and support to ensure the team's success.

Marketing Strategy: Develop, implement, and oversee comprehensive marketing strategies aligned with business goals. Continuously evaluate and refine strategies to adapt to market dynamics.

Campaign Management: Plan, execute, and optimize multi-channel marketing campaigns to reach target audiences. Monitor campaign performance, analyze results, and implement improvements for maximum effectiveness.

Event Management and Industry Collaboration: Strategically plan, meticulously manage, and flawlessly execute diverse events, including hosted, participated, and sponsored activities.

Brand Management and Publishing: Ensure brand consistency across all marketing channels. Oversee the creation of compelling and on-brand content for various platforms.

Event Outcome / ROI Tracking: Effectively and systematically assess and track the ROI of an Event in line with the internal process with the respective team members.

Cross-functional Collaboration: Collaborate with sales, Creative, Technical, and other departments to align marketing strategies with overall business objectives.

Vendor Management: Oversee vendor management associated with various events and activities ensuring an on-time delivery.

Budget Management: Manage the marketing budget effectively, allocating resources to maximize return on investment.

Performance Analysis: Utilize data analytics to measure the success of marketing initiatives. Provide regular reports with key performance indicators, insights, and recommendations for improvement.

Job Description

Duties And responsibilities

Requirement Gathering & Analysis

·      Work with clients to understand their business processes, goals, and pain points.

·      Conduct workshops to gather functional and technical requirements.

·      Map business requirements to Business Central functionalities.

Solution Design & Customisation

·      Design workflows, processes, and solutions within Business Central to meet client needs.

·      Configure Business Central modules (e.g., logistics, inventory, manufacturing/production).

·      Recommend and design customisations or integrations with third-party tools where needed.

Implementation & Deployment

·      Set up and deploy Business Central in client environments.

·      Migrate data from legacy systems to Business Central.

·      Test configurations and customisations to ensure accuracy and effectiveness.

Training & User Support

·      Provide training to end-users and stakeholders to ensure they are comfortable using the system.

·      Develop documentation and user manuals for reference.

·      Offer post-implementation support and resolve any issues that arise.

Continuous Improvement

·      Identify opportunities for process improvement using Business Central features.

·      Stay updated on Microsoft Dynamics updates and recommend upgrades or new features to clients.

Collaboration with Teams

·      Work closely with developers for custom solutions, integrations, or system extensions.

·      Collaborate with project managers to deliver implementations on time and within budget.

·      Positively contribute to pre-sales engagements, farming work to existing customer.

·      Keep awareness of budgets and aiding the Project Management Team.

·      Aid in improving delivery methodologies across the ERP delivery function.

Required Experience

·      3-8 years’ experience as a MS Business Central Consultant.

·      Ideally full project lifecycle experience as listed in Responsibilities.

·      Business Central Qualification.

·      Understanding of financial and accounting processes – an accounting/finance background will be beneficial.

·      Ideally industry experience in Production/Manufacturing/Logistics.

·      Ability to understand solution architecture of digital transformation projects.

·      Awareness / Experience of other functional areas beneficial.

·      Exceptional verbal and written communication skills.

·      Outstanding interpersonal abilities with a focus on customer service.

·      Client facing at all levels within a business.

·      Critical thinking and problem-solving skills.

·      Self-motivated with a desire and curiosity to learn.

·      Able to work within a team (virtually) or independently.

·      Able to work on multiple projects simultaneously.

·      Leading customer facing workshops and training sessions.

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job description

As part of our dynamic international cross-functional team you will be responsible for the design, development and deployment of modern high quality software solutions and applications as an experienced and skilled Full-stack developer.

Responsibilities:

Design, develop, and maintain the application 

Write clean, efficient, and reusable code

Implement new features and functionality based on business requirements

Participate in system and application architecture discussions

Create technical designs and specifications for new features or enhancements

Write and execute unit tests to ensure code quality

Debug and resolve technical issues and software defects

Conduct code reviews to ensure adherence to best practices

Identify and fix vulnerabilities to ensure application integrity

Working with other developers to ensure seamless integration backend and frontend elements 

Collaborating with DevOps teams for deployment and scaling

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Utilities / Energy domain is appreciated.

Strong experience with Java (Springboot), AWS / Azure or GCP, GitLab and Angular and / or React. Additional technologies like Python, Go, Kotlin, Rust or similar are welcome

Excellent problem-solving and debugging skills. 

Strong communication and collaboration abilities to work effectively in a team environment.

Skills & Requirements

Java, Spring Boot, AWS, Azure, GCP, GitLab, Angular, React, Python, Go, Kotlin, Rust, Full-stack development, Software architecture, Unit testing, Debugging, Code reviews, DevOps collaboration, Microservices, Cloud computing, RESTful APIs, Frontend-backend integration, Problem-solving, Communication, Team collaboration, Software deployment, Application security, Technical documentation.

Cloud EOS Team

·        Arista Networks is the leader in building software driven cloud networks for today’s datacenter, cloud and campus environments. Arista delivers the most efficient, reliable and high performance Universal Cloud Network architectures based on 10G, 25G, 40G, 50G, 100G and 400G platforms delivered with an extensible operating system – Arista EOS®. Arista EOS is built on an open, programmable, and resilient state-sharing architecture that delivers maximum system uptime, reduces CAPEX and OPEX by simplifying IT operations and enables business agility.

·        We are building disruptive products and services that deliver highly automated networks that interconnect and secure connectivity between various global locations. As a part of the team you will be exposed to wide variety of technologies like EOS (Extensible Operating System), multithreaded, multicore software forwarding based on DPDK, public cloud (AWS, Azure, GCP) infrastructure, Path selection, NFV, Containers, Network Segmentation, Virtualization, microservice based architectures, CI/CD pipelines, and Terraform-based declarative provisioning models. As a core member of the CloudEOS team, you will be part of a fast paced, high-caliber team building cutting edge software products for Cloud-enabled WAN connectivity. The team is responsible for all aspects of the development and delivery of control plane, software data plane, and management platform/APIs/services.

·        Arista provides an open Engineering-driven culture which fosters innovation and enables engineers to Learn, Lead and Thrive. Our adoption of modern software tools, methodologies and processes and emphasis on automation enables our engineers to focus their energies on the truly complex problems and be among the most productive in the industry. Arista's products are purpose built with the scale, performance and quality required to operate in some of the most demanding environments - this provides engineers the platform and rigour to learn and gain experience in building complex, scalable software systems.

Basic qualifications

·        Bachelor's/Master's degree in Engineering

·        3+ years of experience working as a Systems Software Development Engineer

·        Proficiency in C++/C programming language

·        Software Development experience with Linux

Preferred qualifications

·        Experience with DPDK, Software Forwarding, Qos.

·        Python and/or Golang development experience

·        Strong communication skills and the ability to work in a team environment

·        Experience working through the complete software development life cycle right from requirements gathering to delivering the fully developed feature.

·        Strong software debugging skills especially in embedded systems.

·        Experience in Network Systems Software development is a plus

EOS Routing Team

·        Arista Networks is the leader in building software driven cloud networks for today’s datacenter, cloud and campus environments. Arista delivers the most efficient, reliable and high performance Universal Cloud Network architectures based on 10G, 25G, 40G, 50G, 100G and 400G platforms delivered with an extensible operating system – Arista EOS®. Arista EOS is built on an open, programmable, and resilient state-sharing architecture that delivers maximum system uptime, reduces CAPEX and OPEX by simplifying IT operations and enables business agility.

·        The EOS Routing PI team is responsible for developing routing protocols like BGP, OSPF and ISIS and Data Center and SP technologies like MPLS, Segment Routing and EVPN. A unique feature of the Arista routing team is that the routing software is common across Campus, Data Center and Service Provider routing features. This is a global team that spreads multiple geographies working on cutting edge features that get deployed in the largest Cloud titan, Service Provider, Enterprise and Campus networks.

·        Arista provides an open Engineering-driven culture which fosters innovation and enables engineers to Learn, Lead and Thrive. Our adoption of modern software tools, methodologies and processes and emphasis on automation enables our engineers to focus their energies on the truly complex problems and be among the most productive in the industry. Arista's products are purpose built with the scale, performance and quality required to operate in some of the most demanding environments - this provides engineers the platform and rigour to learn and gain experience in building complex, scalable software systems.

Basic qualifications

·        Bachelor's/Master's degree in Engineering

·        3+ years of experience working as a Systems Software Development Engineer

·        Proficiency in C++/C and Python programming languages

·        Experience with routing protocols and/or Data Center/SP routing features

·        Software Development experience with Linux

Preferred qualifications

·        Strong communication skills and the ability to work in a team environment

·        Experience working through the complete software development life cycle right from requirements gathering to delivering the fully developed feature.

·        Strong software debugging skills especially in embedded systems.

·        Experience in Network Systems Software development is a plus

EOS Layer 2 and Infra PI Team

·        Arista Networks is the leader in building software driven cloud networks for today’s datacenter, cloud and campus environments. Arista delivers the most efficient, reliable and high performance Universal Cloud Network architectures based on 10G, 25G, 40G, 50G, 100G and 400G platforms delivered with an extensible operating system – Arista EOS®. Arista EOS is built on an open, programmable, and resilient state-sharing architecture that delivers maximum system uptime, reduces CAPEX and OPEX by simplifying IT operations and enables business agility.

·        The EOS Layer 2 PI and Infra team is responsible for working on platform independent features on Arista’s EOS working alongside the EOS Routing team. The team is responsible for building innovative, scalable solutions in areas including EOS infrastructure, Layer 2 protocols like 802.1X, Macsec, DHCP, RADIUS etc. A unique feature of the Arista’s Layer 2 PI and Infra team is that the software developed is common across Campus, Data Center and Enterprise features. This is a global team that spreads across multiple geographies working on cutting edge features that get deployed in the largest Cloud titan, Service Provider, Enterprise and Campus networks.

·        Arista provides an open Engineering-driven culture which fosters innovation and enables engineers to Learn, Lead and Thrive. Our adoption of modern software tools, methodologies and processes and emphasis on automation enables our engineers to focus their energies on the truly complex problems and be among the most productive in the industry. Arista's products are purpose built with the scale, performance and quality required to operate in some of the most demanding environments - this provides engineers the platform and rigour to learn and gain experience in building complex, scalable software systems.

Basic qualifications

·        Bachelor's/Master's degree in Engineering

·        3+ years of experience working as a Systems Software Development Engineer

·        Proficiency in C++/C and Python programming languages

·        Software Development experience with Linux

Preferred qualifications

·        Experience with Layer 2 protocols like 802.1X, AAA, Macsec

·        Strong communication skills and the ability to work in a team environment

·        Experience working through the complete software development life cycle right from requirements gathering to delivering the fully developed feature.

·        Strong software debugging skills especially in embedded systems.

·        Experience in Network Systems Software development is a plus

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

•  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
• Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

• Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
• Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
• Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
• Should have managed - Emails/Calls/Chat/Social Media queries.
• Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

Ideal candidate must have :

- 2+ years of experience in writing code

- Ability to meet tight deadlines

- Can work independently and be a team contributor

- Must have good knowledge of Node, Python and Scripting languages

- Experience in one or more of RDBMS - PostgreSQL, MySQL or Oracle

- Experience with NoSQL and real-time DB - Firebase/Firestore or MongoDB

- Must be able to write concise and high-quality API

- Must be a quick learner, curious and ambitious  

Responsibilities

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services

Skills and Qualifications

• Proficiency with JavaScript and HTML5
• Professional, precise communication skills
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ensuring a clear dependency chain, in regard to the app logic as well as the file system
• Ability to provide SEO solutions for single page apps
• Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS
• Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource
• Experience with building the infrastructure for serving the front-end app and assets
• Architecting and automating the build process for production, using task runners or scripts
• Documenting the code inline using JSDoc or other conventions
• Writing extensive unit tests using automated TDD tasks
• Creating e2e test suites for all components, and running them with Protractor (or a well reasoned alternative)
• Creating configuration, build, and test scripts for Continuous Integration environments