Customer Success Executive

Job Description – Restaurant Manager (Italian Restaurant Chain)

Location: Pune

Experience: 5–6 years (Core F&B Service Operations – Restaurant Chain)

About the Role:

We are looking for an experienced and passionate Restaurant Manager to lead operations for our Italian fine-dining restaurant in Pune. The ideal candidate should have hands-on expertise in F&B service operations, team leadership, and guest engagement within a restaurant chain environment.

Key Responsibilities:

• Oversee day-to-day restaurant operations ensuring smooth service flow.
• Lead, train, and motivate the service team to deliver exceptional guest experiences.
• Manage reservations, guest relations, and handle escalations professionally.
• Ensure compliance with hygiene, safety, and service quality standards.
• Work closely with the kitchen team to maintain food quality and service synchronization.
• Monitor P&L, control costs, and drive revenue through upselling and promotions.
• Implement SOPs for service excellence and operational efficiency.
• Coordinate with corporate teams for marketing, audits, and brand standards.

Requirements:

• 5–6 years of proven experience in F&B service operations (restaurant chain preferred).
• Strong background in fine dining / Italian cuisine restaurants.
• Excellent communication, leadership, and guest-handling skills.
• Ability to manage a large team and maintain high service standards.
• Knowledge of POS, reservations systems, and basic financials.

Perks:

• Competitive salary with performance incentives.
• Growth opportunities within the restaurant chain.
• Dynamic work culture with exposure to international F&B standards.

Profile: Senior PHP Developer

Experience- 10+Years

Mode: Remote

Required Skills:

• PHP (10+ years) & Symfony framework (5+ years)
• Team leadership experience (3+ years)
• OOP, design patterns, RESTful APIs
• Database optimization (MySQL/PostgreSQL)
• Git, CI/CD, testing frameworks
• Excellent communication skills

Responsibilities:

• Lead PHP/Symfony development
• Mentor team members
• Ensure code quality through reviews
• Collaborate with stakeholders
• Manage sprint cycles
• Optimize application performance

Researching and identifying potential school clients (owners, principals, IT heads, directors)

• Using tools like LinkedIn, ZoomInfo, SignalHire, or personal networks for outreach

• Assisting in virtual product demos and presentations

• Supporting proposal creation, follow-up, and negotiations

• Providing feedback from client interactions to improve our approach

• Occasionally visiting schools (if feasible) to help build relationships

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

You will make an ideal candidate if you have: 

• Overall 6+  years of software development experience in building web-based and highly scalable applications 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in Core Java and SpringBoot 

• Experience in using dockers and Linux.

• Hands-on coding experience in developing web applications with REST APIs

• Good understanding/exposure to Kafka and Elastic.(must have)

• Log stash understanding is add-on

• Worked in a CI/CD environment with Jenkins and handled deployments by yourself 

• Experience working in an agile team with software engineering practices like automated testing, test-driven-development, continuous integration, etc is a big plus. 

• Understand the GST business
• Timely generation of invoices
• Communicate with clients
• Responsible for accounts receivables  
• Maintenance of data, Data collation, submission of reports as required
• Coordinate with support team/domain team  

Skills and Qualifications

• Good communication
• 2+ years’ experience in an operations management position
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

- Create email marketing campaigns to promote products or services.

- To plan, execute, test, establish best & effective email marketing practices.

- Purge non-deliverable email addresses and opt-outs

- Create email marketing strategy for leads as well as existing clients

- Create and maintain email marketing reports to improve efficiency 

- Maintain domain reputation and In-boxing rates for all our email campaigns 

- Plan and maintain email calendar for all the brands 

- Maintain lists and database for efficient execution

- Single handedly responsible for execution of all email marketing campaigns 

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.