Customer Success Executive

Business Development Executive

We are on the lookout for a dynamic and proactive Lead Generation Specialist with 0 to 3 years of experience in the IT Services and Consulting industry. The ideal candidate will have a proven track record in selling IT services, particularly within the US, UK, or Middle East markets. This role is pivotal in identifying and generating new business opportunities to drive our company's growth.

Key Responsibilities:

• Lead Generation: Identify and qualify new business opportunities through various channels, including LinkedIn Sales Navigator, Upwork, Apollo, and other lead generation tools.
• Market Research: Conduct in-depth research to identify potential clients and understand their needs, challenges, and business objectives.
• Outreach: Develop and execute effective outreach strategies to engage potential clients through emails, calls, and social media.
• Networking: Build and maintain strong relationships with prospective clients and industry influencers to create a robust network for lead generation.
• Collaboration: Work closely with the sales and marketing teams to develop targeted campaigns and strategies to drive lead generation.
• Reporting: Track and report on key metrics, including the number of leads generated, conversion rates, and pipeline growth, to measure the effectiveness of lead generation efforts.

Key Qualifications:

• Experience: 0 to 3 years of experience in lead generation, particularly in selling IT services within the US, UK, or Middle East markets.
• Communication: Exceptional communication, writing, and listening skills. Ability to articulate complex technical concepts in a clear and concise manner.
• Team Player: Ability to work well in a team environment, collaborate effectively, and contribute to collective goals.
• Problem Solving: Strong analytical and problem-solving skills to identify and address potential challenges in the lead generation process.

Technical Skills:

• Lead Generation Tools: Proficient in using LinkedIn Sales Navigator, Upwork, Apollo, and similar tools for lead generation.
• IT Services Knowledge: In-depth knowledge of Web and Mobile App Development, Data Science, AI/ML, Blockchain, DevOps, and QA.

Roles & Responsibilities:

·      Hands on Experience of banking application with Java, Mule, AWS, API/Microservices, Grafana, Git, Oracle/MySQL.

·      System understanding and hands on experience on Application Support.

·      Perform all tests on production applications.

·      Knowledge on Database, Kong, Linux, AWS Environments.

·      Log tracing application like Grafana, Jaeger, Kibana, Dynatrace etc

·      Knowledge in Scripting, process automation etc

·      Deployment pipeline like Jenkins, GitLab.

·      Good to have Kubernetes, Git.

·      Design production support procedures, policies and documentation

·      Identify and resolve technical issues

·      Establish the root causes of production errors, and escalate serious concerns

·      Prepare recovery procedures for all applications and provide upgrade to same

·      Coordinate with IT Business Groups, other Application Tech Teams and external vendors and ensure effective application services to ensure reliability of all applications

·      Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues

·      Supervise all alerts related to application and system procedures and provide services proactively

·      Develop test scripts for new/changed production application capabilities

·      Capture and share best- practice knowledge amongst the team

Educational Qualifications:

·      Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

·      Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

WHAT YOU'LL DO

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

WHAT YOU'LL NEED

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

Role Objective: 

Ensure that our software products are of the highest quality by utilizing manual and automated testing techniques, excellent communication, and logical reasoning skills. 

Roles & Responsibilities: 

Test Strategy and Planning: 

• Design, develop, and implement comprehensive test strategies and plans. 
• Collaborate with product managers and developers to understand product requirements and define appropriate test scenarios. 

Test Development and Execution: 

• Develop detailed, comprehensive, and well-structured test cases. 
• Execute manual test cases and analyze results. 
• Set up, maintain, and operate test automation frameworks. 
• Detect and report software defects using a bug tracking system, and work with the development team to troubleshoot, debug, and resolve them. 

Continuous Improvement: 

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. 
• Research new testing tools, methodologies, and best practices and share findings with the team. 

Collaboration & Communication: 

• Clearly and concisely report defects and other testing outcomes to developers and other stakeholders. 
• Collaborate with cross-functional teams to ensure seamless integration and quality throughout the software development lifecycle. 
• Facilitate and participate in QA reviews and updates to ensure consistency and compliance with standards. 

Documentation & Reporting: 

• Maintain detailed documentation of test cases, test scripts, and test outcomes. 
• Produce regular reports on test status, anomalies, risks, and validation results. 

Mentoring & Coaching: 

• Assist junior QA team members and offer guidance as needed. 
• Share knowledge on advanced testing techniques, tools, and best practices. 

Staying Updated: 

• Stay updated with the latest industry trends, tools, and technologies in QA testing. 
• Attend training and workshops to continually improve your QA skills. 

Required Skills & Qualifications: 

• 1-3 years of experience in a similar role in a software services environment. 
• Proficient in manual testing techniques, including black box, white box, and grey box testing. 
• Experience in setting up and using automation testing tools such as Selenium, JUnit, TestNG, etc. 
• Excellent communication skills, both verbal and written. 
• Strong logical reasoning and problem-solving skills. 
• Familiarity with bug tracking tools like Azure DevOps, JIRA, etc. 
• Knowledge of software development lifecycle (SDLC) and agile methodologies. 
• Bachelor's degree in Computer Science, Information Technology, or a related field. 

Preferred Qualifications: 

• Certifications in Quality Assurance, such as ISTQB or CSTE. 
• Experience with continuous integration and continuous delivery (CI/CD) tools like Jenkins or Travis CI. 
• Familiarity with code versioning tools like Git. 

Who we are looking for:
- We are looking for an experienced Fullstack Web Application developer.
- You have gained around 5+ years of experience in the implementation of professional web applications using MVC frameworks.
- You are good at and follow strict OO design principles. OOP (Object Oriented Programming).

You will need a high proficiency and experience of:
- PHP based frameworks and other Open Source Technologies.
- MySQL
- REST API / JSON
- GIT
- HTML5/CSS3/JS
- Bootstrap
- Linux
- Laravel / NuxtJS
- Vue.js / React
- Memcached / Redis
- Adhere to Clean Code: SOLID principles and follow TDD
- Design Patterns like Repository pattern.
- PHPUnit
- SSO
- WebRTC
- Socket.IO

About You:
- Proud of the work you do and always being the best you possibly can
- Self-motivated and work well without supervision
- Committed to meeting deadlines
- Security conscious
- Since there is often a need to engage directly with the US Team, it is essential that you are confident and articulative.
- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules

- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules

Perks and Benefits:

- Work from Home or your favorite Destination

Preference:

- Candidates closer to Pune are preferred.

Position - RoR Developer

Responsibilities - 

Candidate should 

• Write clean, maintainable and efficient code
• Design robust, scalable and secure features
• Contribute in all phases of the development lifecycle
• Follow best practices (test-driven development, continuous integration, SCRUM, refactoring and code standards)
• Drive continuous adoption and integration of relevant new technologies into design.

Skills -

• Proven work experience in software development
• Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
• Experience developing highly interactive applications
• A firm grasp of object oriented analysis and design
• Passion for writing great, simple, clean, efficient code
• Good knowledge of relational databases
• Working knowledge of NoSQL databases

Experience - 3 years of experience as a Ruby on Rails developer

About First Principles

Job Description:

We at First Principles are looking for a trustworthy and proactive WordPress Developer with minimum 3 years of Web Development experience.

Roles & Responsibilities:

1. Designing and implementing new features and functionality
2. Establishing and guiding the website’s architecture
3. Ensuring high-performance and availability, and managing all technical aspects of the CMS
4. Helping formulate an effective, responsive design and turning it into a working theme and plugin.
5. Requirement analysis and discussion with Stakeholders
6. Provide user experience based on UX design principles

Requirement & Skills :

1. Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
2. Experience building user interfaces for websites and/or web applications
3. Experience designing and developing responsive design websites
4. Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
5. Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
6. Ability to convert comprehensive layout and wireframes into working HTML pages
7. Knowledge of how to interact with RESTful APIs and formats (JSON, XML, GraphQL)
8. Proficient understanding of code versioning tools like Git
9. Strong understanding of PHP back-end development
10. 3+ years of experience as Wordpress developer
11. Experience in Digital Marketing Agencies/Studio

About the Company:

• Founded in 2005 as a platform for building IT Solutions.
• Nourtek develops custom software and applications for websites, desktops, and mobile devices.
• Product based Multi-National Company (MNC) that strives to cultivate and spur a work environment that is one of the most challenging, career advancing, yet comfortable, friendly, safe and diverse with a family like atmosphere that supports professional and personal growth within and out of the company.
• Headquartered in Dallas, USA with offices in India.
• An expert team of 60+ work-focused engineers.
• Known for its culture and healthy work-life balance with a 5-day work schedule.
• Periodic sessions with expert’s professional as well as personal growth.
• We incorporate state-of-the-art technologies and tools in our services and solutions.
• Having multiple products in Insurance Domain.

 Job responsibilities:  

• We are looking for a 5+ iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers.
• Primary focus will be development of iOS applications and their integration with back-end services.
• You will be working alongside other engineers and developers working on different layers of the infrastructure.
• Having a skill like commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
• Design and build applications for the iOS platform.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Help maintain code quality, organization, and automatization.
• Have published one or more iOS apps in the app store.
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text.
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.
• Proficient understanding of code versioning tools like GitHub, firebase and Xcode so on.

 Personal Attributes

• A passion for continuous improvement.
• Candidate should be a team player and excellent communicator.
• Strong interpersonal, problem solving, and organizational skills.
• Self-motivated, quick learner who can manage multiple projects with minimal direction.
• Be a self-driven individual with the go-getter attitude.
• Excellent troubleshooting and communication skills
• Attention to detail

Benefits:

• Open Door working Culture,
• 5 days working,
• Internal Growth opportunities,
• Rewards & Recognitions,
• Sports Activities,
• Events & Celebration,
• Handsome Perks,
• Very good Referral Bonus,
• Medical Insurance.

Shift Timing: 11 am to 8 pm (May very on project Demand)

Ahmedabad Location: Shapath 4, Opp. Karanavati Club, S.G. Highway, Ahmedabad.

Company Website:  http://www.nourtek.com/" target="_blank">http://www.nourtek.com/

we are in transition with new website launch so sharing a new website link as well: http://www.injala.com/#page0" target="_blank">http://www.injala.com/#page0 

What you need to have: