UI Developer/UX

Job Title: MIS Operations Executive

Location: Mumbai, Maharashtra

Industry: Insurance

Experience Required: 1 -5 Years

Job Summary:

We are seeking a detail-oriented and analytical MIS Operations Executive to support data management, reporting, and operational efficiency within our insurance business. The ideal candidate will be responsible for generating accurate reports, maintaining databases, and assisting in decision-making through data insights.

Key Responsibilities:

• Prepare daily, weekly, and monthly MIS reports related to sales, operations, and performance metrics
• Collect, analyze, and validate data from multiple sources to ensure accuracy and consistency
• Maintain and update databases, dashboards, and reporting systems
• Support business teams with ad hoc data requests and analysis
• Identify trends, discrepancies, and areas for improvement in operational processes
• Ensure timely submission of reports to management
• Coordinate with cross-functional teams (sales, underwriting, claims) for data requirements
• Assist in automation of reports using Excel or MIS tools

Key Skills Required:

• Strong proficiency in MS Excel (Pivot Tables, VLOOKUP, formulas)
• Basic knowledge of MIS reporting and data analysis
• Good analytical and problem-solving skills
• Attention to detail and accuracy
• Ability to manage deadlines and multitask
• Good communication and coordination skills

Preferred Qualifications:

• Bachelor’s degree in Commerce, Business Administration, or related field
• Familiarity with insurance processes (policies, claims, underwriting) is a plus
• Knowledge of tools like Power BI, SQL, or advanced Excel will be an advantage

Salary: As per industry standards

Working Hours: Full-time

Career Growth: Opportunity to grow into senior MIS roles, data analytics, or operations management within the insurance domain

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Years of experience:2-5 Years
Notice: Immediate -20 Days(Max)
What are we looking for?

• Bachelor's degree in Computer Science or equivalent practical experience.
• 2+ years of testing and automation experience.
• Experience with the following coding languages: Java or Python.
• Experience with test methodologies, writing test plans, creating test cases and debugging.
• Experience in creating test strategy - Functional, Non-Functional, Analytics and automation.

          Hands-on experience for UI automation using Selenium and Appium.

• Automation experience for REST-based web services using Java, TestNG, Maven, HTTPClient, REST assured, etc.
• Good to have load test experience using Jmeter/Gatling/ Any other tool.

What will I be doing?

As the UX Lead, focused on our Core Experience area, you will define a cohesive strategy and deliver cross-team, multi-phase projects from concept through implementation.

You need to lead an existing team that will be focused on creating a simple, easy-to-use, and best-in-class experience for our users. You'll lead a team of 4-5 product designers not only by means of their product work, and you'll also be a coach and foster their career development

You'll work cohesively with the leadership and engineering team.

Roles and Responsibilities:

• Analyze the product’s present UX pitfalls, optimization, and growth opportunity or the impact of a user problem and then help tune the project scope accordingly with the product partners
• Understand frequency of usage and the relative importance of a feature/experience, and how it fits into the complete product
• Rationally narrow down to a design recommendation with a strong focus on short-term and long-term implications of the choice Independently deliver high-quality visual design work and support the production with the engineering partners
• Write relevant front end code (HTML, CSS)

What Skill do I need? 

• We emphasize proof of work more than your credentials. Lead and support key design projects
• Relevant work experience of 5+years (preferably in a start-up space) 
• Demonstrated experience leading multidisciplinary UX/Product design teams to deliver high-quality projects at scale
• Proficient in Sketch, XD, Photoshop, Illustrator, or other design tools 
• Has experience working in AGILE methodology
• Knowledge of current UX best practices, including user research and accessibility across mobile and web

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

• Be responsible for the research, design, development, and deployment of all products and platforms
• Proficient full stack web developer with experience in building large-scale applications.
• Ensure that the platform remains secure, scalable, sustainable.
• Set the bar for the quality of code, software engineering practices, communication skills, dealing with complexity and ambiguity.
• Hire all technical roles

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for a Lead Backend Engineer with 5+ years of experience in building web services to join our engineering team to help architect, build and run our growing list of products. You should have prior experience being responsible for building sufficiently complex products/services and mentoring software engineers.

Responsibilities: 

• Lead a team of engineers working on our product roadmap. You are expected to contribute to feature development with hands-on development tasks
• Oversee software architecture, source control workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality
• Improve the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team
• Responsible for architecture and design decisions
• Own stability and performance of the service that you work on
• Work with the Engineering Manager to ship stable software on time
• Contribute to the vision and long-term strategy in your area of expertise

Requirements: 

• 2+ years of experience in a technical lead role designing and building complex backend systems
• 5+ years of professional software development experience
• Excellent knowledge of best practices and coding patterns
• Deep knowledge of backend programming languages like Python and web application frameworks like Django
• Solid experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
• Proficiency with Amazon Web Services (AWS) or Google Cloud Platform or Azure
• Extensive experience with Linux/UNIX production environments
• Strong sense of quality in terms of both program architecture and code style
• Passion to dig into technically complex problems to troubleshoot and figure out a solution
• Desire to continuously improve and ship the best quality product
• Pragmatic approach to make sure technical decisions align with actual business needs. 
• Good understanding of the trade-offs when building for product value, reliability, or performance
• Excellent communication skills with the ability to discuss and explain your point of view clearly and effectively
• An engineering degree is a must(B.E. CS preferred)