SAP Security/GRC Analyst

Required Qualifications:

• OOPS - In-depth understanding of Object Oriented Programming principles

• Solid - In-depth knowledge and practical knowledge of applying SOLID design principles

• Architectural Patterns - In-depth understanding of design patterns and have experience in designing and building complex architecture solutions

• React + Typescript - Extensive hands-on experience in React + Typescript, building high-performance complex frontends

• Unit testing - Ability to write Unit Testing using Jest framework

• Dotnet core webapi - Extensive hands-on experience in writing WebAPIs using dotnet core. Should have advanced knowledge on middlewares, auth flow, etc.

• C# - Solid knowledge on advanced C# language features like Lambda functions, Generics, etc.

• Entity Framework - Solid knowledge on Entity framework database first and code first approach

• Unit testing - Ability to write Unit Testing using popular mock frameworks and XUnit framework

• SQL - Advanced - Extensive hands-on experience in Microsoft SQL (DDL, DML, Aggregates, Functions, Stored proc, etc)

• Query Performance Tuning - Ability to understand query plans and tune compelx queries to improve performance

• Core services - Advanced knowledge and hands-on in building applications hosted in AWS using ECS containers, API Gateway, Lambda, Postgres/DynamoDb

• IAC - Hands-on experience in writing Teraform Scripting - CI/CD, Github pipelines

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• Must be from South India namely Bengaluru, Chennai, Kochi
• Proficiency in economics, accounting, financial statements and/or statistics
• Understanding of financial risk management strategies
• Knowledge of Capital Markets + Third-party investment products like Mutual Funds, PE, Bonds, PMS, AIF and Structured products Very strong communication & presentation skills.
• Must have good existing HNI / Ultra HNI client relationships in the market. - Must be a self-starter, proactive passionate & target oriented.
• Must possess strong networking & relationship building skills.
• Must be able to transfer his existing clients to Incred from his old company
• Must have handled an average client net worth of 4Cr to 5 Cr
• Should come with a team of 5, AUM of 100Cr & above

Key Responsibilities:

• Design user-friendly interfaces for web and mobile applications using Figma.
• Create wireframes, UI mockups, user flows, and interactive prototypes.
• Collaborate with cross-functional teams including developers and product managers.
• Ensure consistency in design elements, styles, and branding.
• Collect and incorporate feedback to improve designs.
• Stay updated with current design trends and tools.

Key Responsibilities

Content Creation: Develop engaging, brand-aligned copy for video scripts, social media posts, images, and advertising campaigns.

Collaborative Workflow: Act as a pivotal liaison between the account management and graphic design teams, ensuring messaging and visual content are harmoniously integrated.

Quality Assurance: Review and refine content to ensure it meets our high standards for clarity, grammar, and brand consistency.

Creative Input: Provide insightful creative direction and references to guide the visual and textual aspects of our content, keeping abreast of the latest social media trends.

Essential Skills

Exceptional English Proficiency: Outstanding writing, editing, and proofreading skills, adaptable to various tones and styles for different audiences and platforms.

Social Media Expertise: In-depth knowledge of major social media platforms, with a talent for leveraging trends and engaging diverse audiences.

Efficient Multitasking: Proven ability to manage multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality.

Strong Collaboration: Excellent coordination and communication abilities, essential for working closely with account managers and graphic designers to ensure a unified approach to content creation.

Innovative Thinking: A knack for creative problem-solving, generating fresh ideas, and overcoming challenges in content creation.

• Work with business analysts to estimate and design effective, scalable and maintainable solutions that meet business initiatives and objectives
• Develop and unit test software that meets business requirements and technical design
• Troubleshoot pre- and post-production implementations
• Propose new ideas when there is strong business value and stay up to date on the latest technology trends and techniques

Critical Skills & Experiences:

• At least 5+ years of experience developing in Java technologies with equivalent experience in systems analysis, OO design, OO programming and debugging skills
• At least 5 years of experience in Java Spring Boot Framework development
• 2 years of experience in any Cloud platform, preferably AWS.
• At least 3 years of web services and relational database experience (preferably Mysql)
• At least a year of Elastic search experience
• Experience developing RESTful web services (preferably micro services)
• Experience with UNIX/Linux command line and shell scripting
• Experience working in cross-functional Agile/Scrum teams
• Any level of experience with JIRA or any other issue tracking technology
• Experience working directly with business stakeholders
• Experience with Java application profiling and profiling tools
• Exceptional written and verbal communication skills.
• Drive performance to accomplish team goals in a fast-paced environment
• Bachelor’s degree or the above equivalent skills and years of experience

Keywords:

Experience: +5 Years

Technical skills: Java, Spring boot and Node JS  

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Qualifications

• 3+ years of experience in development using Python OR Node.js
• Experience with React.js

• Previous experience with Shopify customization is desirable
• Bachelor’s degree in computer science or related field

                                                             Tech Lead - BizzTM

Job Title: Tech Lead

 Location: Gurgaon

About us

BizzTM is an innovative retail platform that offers access to a range of e-commerce products through a network of local 'BizzOwners' in Tier2+ cities. It brings the variety and range of e-commerce categories to the aspirational population in these cities which are underserved by e-commerce due to high delivery costs and the need for trust.

Experience Required:

 4-6 years of experience About the role We are looking for a Tech Lead to turn our vision and product into easy-to-use software for our Clients.

Responsibilities:

• Responsibility for delivery of overall technical solution on schedule and time
• Knowledge in developing enterprise solution architecture design for solving complex business problems considering re-use, scalability, reliability, innovation and emerging technology trends
• Evaluates solutions to ensure that they are in alignment with the broader organization's mission, strategy / objectives, capabilities and processes using industry recognized architectural models and roadmaps
• Works with the business to understand and solve complex problems, by presenting various solution options and technical concepts in a comprehensible manner
• Evaluates emerging technologies and drive digital transformation while providing solutions to problems with innovative and creative ideas
• Works closely and continuously with the business to focus on meeting business requirements and incorporating broader aspects such as data privacy & sovereignty, business continuity, information security, integration with other systems, etc.
• Recognizes industry technology trends and emerging technologies, understands how businesses can adopt them
• Capable to work across multiple projects / engagements with varied stakeholders.
• Oversight on the implementation through periodic reviews and due diligence checks to confirm the developed solution complies with architectural design

Requirements:

• Experience of Design & development of MVC, REST API services on Node.js based framework(FeathersJS/ExpressJS)
• Experience of Object oriented programming
• Proven ability to deliver in a fast-paced development environment
• Strong programming skills (Javascript, CSS, HTML, ReactJS)
• Experience with SQL based database
• A positive attitude, and a team player
• Experience with scalable architectures using API management, container orchestration (e.g. Kubernetes, Cloud Foundry etc.), API management, microservice frameworks, etc.
• Broad and extensive knowledge of the software development process and its technologies & engineering practices like DevOps, Continuous Integration & Delivery
• Experienced in client-side app design and development in Angular, ReactJS, NodeJS etc.
• Significant experience in presenting ideas, products, concept papers to varied audiences
• Software development full lifecycle methodologies, patterns, frameworks, libraries and tools