SAP Security/GRC Analyst

Job Requirements:

Intermediate Linux Knowledge

• Experience with shell scripting
• Familiarity with Linux commands such as grep, awk, sed
• Required

Advanced Python Scripting Knowledge

• Strong expertise in Python
• Required

Ruby

• Nice to have

Basic Knowledge of Network Protocols

• Understanding of TCP/UDP, Multicast/Unicast
• Required

Packet Captures

• Experience with tools like Wireshark, tcpdump, tshark
• Nice to have

High-Performance Messaging Libraries

• Familiarity with tools like Tibco, 29West, LBM, Aeron
• Nice to have

Job Title: System Engineer

Responsibilities include, but are not limited to:

· Understand Mobile SoCs architecture across different Multimedia and Connectivity applications

· Evaluate Memory/Storage architecture on mobile platforms and develop architectures to improve

· Innovate new solutions to complex multi-disciplinary problems by collaborating with other team members

· Identify new mobile workloads that will define memory/storage usage in future products

· Evaluate and present architecture trade-offs impacting memory/storage subsystem performance and power

Successful candidates for this position will have the following:

· Bachelors/Master’s degree in Electronics and/or Computer Engineering or Computer Science or related field

· 4-8 years of work experience in the Mobile ecosystem

· Hands-on experience Power and Performance Analysis

· Good understanding of Mobile SOC system and Android system

· Good understanding and experience on system Benchmarking and multimedia applications

· Good understanding of the Storage subsystem with hands on experience on Host side drivers

Preferred Skills:

· Strong Mobile Platform SW and HW knowledge

· Strong working knowledge of DRAM, NAND, and other memory/storage devices

· Strong understanding of architecture in multimedia and connectivity use cases

· Experience in C++, Python, or other System programming language

Role – Devops

Experience 3 – 6 Years

Roles & Responsibilities –

• 3-6 years of experience in deploying and managing highly scalable fault resilient systems
• Strong experience in container orchestration and server automation tools such as Kubernetes, Google Container Engine, Docker Swarm, Ansible, Terraform  

• Strong experience with Linux-based infrastructures, Linux/Unix administration, AWS, Google Cloud, Azure

• Strong experience with databases such as  MySQL, Hadoop, Elasticsearch, Redis, Cassandra, and MongoDB.

• Knowledge of scripting languages such as Java, JavaScript, Python, PHP, Groovy, Bash.

• Experience in configuring CI/CD pipelines using Jenkins, GitLab CI, Travis.
• Proficient in technologies such as Docker, Kafka, Raft and Vagrant

• Experience in implementing queueing services such as RabbitMQ, Beanstalkd, Amazon SQS and knowledge in ElasticStack is a plus.

Responsibilities:

• Translate designs and wireframes into high-quality code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.

Requirements:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Familiarity with RESTful APIs to connect Android applications to back-end services. 
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Understanding of Google's Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration & Application Bundle Kotlin, Java
• Key requirements: Android SDK, Android UI, Core Java, Gradle, Kotlin.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

JOB SUMMARY:

The Senior Software Engineer designs, develops, troubleshoots, and debugs software applications for our core product. This includes developing software components including Frameworks, APIs, Websites, Utilities, Databases, and Internet-related tools. Demonstrate technical leadership, mentor junior team members, contribute in effort estimation and identify hardware needs.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree in Computer Science or equivalent
• 4+ years working with React Js, exposure to Ember JS will be an advantage
• 5-12 years of industry experience in programming web applications, mobile and/or large-scale enterprise products.
• Proficient in JavaScript, CSS
• Strong experience in one of the following JavaScript frameworks: Ember, React, Angular
• Experience in XML, HTML, IIS
• Familiar with Agile methodologies
• Sense of ownership
• Passion for troubleshooting and problem solving
• Detailed oriented, professional, and possesses a positive work attitude
• Communicate professionally both verbally and in writing
• Extensive experience creating high-quality software in a team environment
• Experience leading projects from start to finish
• Experience with test-driven development (TDD) and/or writing and maintaining high-level test coverage, including both unit and integration tests