UI Designer

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Roles and Responsibilities:

Engage with potential clients via phone calls and WhatsApp to schedule meetings with our Principal Architect.

Understand client requirements related to construction, real estate, or interiors and relay them effectively to the Principal Architect.

Maintain and update client interactions, leads, and meeting schedules in the CRM system.

Follow up with leads to ensure timely responses and confirmed meeting attendance.

Provide basic information about our services, processes, and timelines to prospective clients.

Collaborate with the Principal Architect to refine engagement strategies and enhance lead conversion.

Skills Required:

Strong communication skills, with the ability to engage and build trust over calls and WhatsApp.

Experience in the construction, real estate, or interior design industry is mandatory.

Proficiency in CRM tools for managing leads and tracking client interactions.

Goal-oriented with a focus on delivering high-quality leads and scheduling productive meetings.

Prior experience in inside sales or client engagement is preferred.

Note: The role is client-focused, ensuring seamless communication and effective scheduling with our Principal Architect

Responsibilities

• Identify potential customers from amongst a bunch of leads
• Qualify leads from different marketing campaigns as viable sales opportunities
• Contact prospects via emails and cold calls
• Present the company to prospective clients
• Identify client requirements and suggest them with suitable products/services
• Come up with customised product solutions that will help boost customer satisfaction
• Establish long-term relationships with the clients
• Seek new business opportunities in the market proactively
• Keep updated about latest business trends

Requirements

• B.Tech in C.S, I.T, Marketing or related field
• Proven 2+ years of experience as a Business Development Representative, Account Executive or similar job role
• Prior working experience in SaaS startup is must.
• Excellent customer service skills
• Impressive communication skills
• Extensive experience with various sales techniques
• Proven record of achieving sales quotas
• Hands-on experience with CRM software like Zoho, Sales Navigator.
• Familiarity with MS Office - Excel in particular
• Sound knowledge of sales performance metrics
• Should be a Team Player
• Excellent negotiation skills
• Ability to deliver convincing presentations
• Good leadership skills

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

• Interact and collaborate with Head of Product, Product Managers, Product Designers, UX Designers to understand requirements, communicate your design thinking and ideas. Create product solutions as quick sketches, mockups, high-fidelity visual designs, prototypes to solve the problem at hand. Review, refine and iterate designs and validate them with our users.
• Ensure intuitive and amazing experiences for our users by transforming complex product requirements/concepts into easy-to-use & accessible features.
• Craft every detail of new product features with pixel perfect design, understand the edge cases along with the visual expressions
• Create new patterns that are intuitive, develop scalable design systems with other designers in the team. Adhere to high-quality style standards on typography and graphic design.
• Identification of UX problems in collaboration with customer support and analysts, conduct layout adjustments, iterations based on user feedback, and analysis to increase product adoption.
• Adopt highly efficient design practices to own end-to-end design process (user research, wire-framing, prototype testing, pixel-perfect design solutions).
• Clearly communicate design logic, stories, and concepts to a cross-functional team of designers, engineers, analysts,s and product managers.
• Ability to think and visualize concepts originally. Ability to perform tasks with little or no supervision and observe

• Bachelor’s degree in design or relevant field.
• 4-6 years of experience in UI/UX design for digital products (preferably mobile).
• Portfolio of professional UX design work for mobile (Android & IOS) platforms.
• Experience in building and shipping mobile/web applications independently end to end.
• Familiarity with technical constraints and limitations to design for platforms such as mobile apps(Android/iOS) desktop and responsive web.
• Proficient with industry-standard design tools (Figma, Sketch, InVision, Adobe Creative Suite, Zeplin, etc.)
• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail-oriented, advanced problem-solving skills with a customer-centric approach.
• Continued education and research into the latest UI/UX trends and current design strategies.

Our client is India's first one-stop-shop for corporate benefits. They create mutually rewarding relationships between employers and businesses by managing corporate discounts. They enable organizations to incentivize their employees beyond just salary by providing benefits related to Travel, Entertainment, Dining, Education, Shopping and many more spheres of life.

Founded in 2014, this Gurugram based employee rewards platform is led by young founders who are UCLA alumni with experience in companies like Microsoft US, Oracle, Symantec, Amazon, and Reliance. They've partnered with over 10000+ brands across dining, shopping, entertainment, wellness and many more providing exclusive employee discounts, brands like CCD, Samsung, Lifestyle, Flipkart, PVR Cinemas, Zoomcar, OYO, Lifestyle, Mother's Pride, Max Healthcare and more. Our client is leading the $2 billion rewards market in India with 250+ corporate clients including giants like Concentrix, EY, DXC and Mphasis, and they've raised $2 million to date from prominent VCs like GrowX Ventures, Sprout Ventures, and Axilor Ventures.

As a Software Engineer - VP Front End, you will be building world-class websites using JS frameworks.

What you will do:

• Creating modern flat UI.
• Development of the front-end of our application and our public websites.
• Testing the website to ensure it is working.
• Taking ownership of the code your write & features you build.
• Pioneering product ideas, participating in the design and implementing them.
• Strengthening and improving the architecture of our front-end.
• Strengthening and improving development and releasing processes within the team.
• Collaborating with the team and communicate effectively.

What you need to have:

Experience: 2 to 7 years

Job Location : Hyderabad,

Hiring Mode : Permanent.

Job description:

1.  3 - 6 yrs of IT Industry experience in Front-end technologies,