Accountant

QUALIFICATION     ; ANY GRADUATE or higher                                   

EXPERIENCE          ; 7 to 8 YEARS +

AGE                        : UNDER 35 years

GENDER                : MALE OR FEMALE

PACKAGE             : Rs.40,000 to 50000 p.m.

WOULD BE RESPONSIBLE FOR

ALL EXPORT BUSINESS DEVELOPMENT FOR INTERNATIONAL MARKET

FOR OUR COSMETIC PRODUCTS LIKE USA, AFRICA, MIDDLE EAST , LATIN AMERICA ,GULF COUNTRIES ETC.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.

Website - www.ufaber.com Who are weuFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.

Role and Responsibilities-

 Dialing 50-80+ calls and counselling students who have enquired about the product/ services.

 Scheduling free demo lectures for the students.

 Doing post demo calls and closing sales.

 Maintaining a pipeline of all sales administration using CRM software.  Work on targets and under pressure as this is a hardcore sales profile.

 Flexible to work on additional days and hours

Responsibility 

• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

Eligibility

• Bachelor’s degree in computer science or a similar field.
• Proven work experience as a WordPress developer.
• Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
• Knowledge of code versioning tools including Git, Mercurial, and SVN.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Good understanding of website architecture and aesthetics.
• Ability to manage projects.
• Good communication skills.

Java, J2EE, Spring Boot, REST services, PostgreSQL

Experience with Elastic Search or any NoSQL DB is preferable

• Should have strong experience in working Configuration Management area, with tools preferably, TFSVC, TFS vNext OR GIT, SVN, Jenkins
• Strong working experience in tools related to Application Lifecycle Management, like Microsoft TFS
• Should have hands-on working experience in CICD (Continuous Integration Continuous Deployment) practices
• Strong be expertise in handling software builds & release mgmt. activities in Dotnet based environment / Java environment
• Strong skills in Perl or PowerShell or in any other scripting/automation/programming language
• Should have exposure to various build environments like dotNet, Java
• Should have experience with writing build scripts, automation of daily/nightly builds & deployment
• Good knowledge in Merging /Branching concepts.
• Good understanding of product life cycle management"
• Shall be very good technically; possess systems mindset and good problem-solving abilities
• Working with multisite teams, Quality conscious and Process & customer Oriented
• Self-starter and quick learner and ability to work with minimal supervision
• Can play a key role in the team
• Strong team player with a “can-do” attitude
• Ability to handle conflicts
• Ability to stay focused on the target in an ambiguous situation
• Good communication and documentation skills"

Engineering Manager

Location: Pune, India

We're seeking an experienced engineering leader to join our award-winning, talented team, building the next generation automated drone applications for our global customers. This is a technical hands-on management position. Primarily you will be responsible for application development and project delivery for a portfolio of applications within the Enterprise Contact Center. This is a playing coach role, which encompasses people management, technical/ functional expertise, and relationship/stakeholder management.

About FlytBase

FlytBase is a 4-year old, venture-funded, high growth startup –  a global pioneer in software-led automation of commercial drone applications. The team has a cumulative professional experience of several decades, with engineering graduates from IIT-B, IIT-KGP, University of Texas & Georgia Tech.

FlytBase develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. The company is headquartered in Silicon Valley, California, USA and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’.

Responsibilities

• Responsible for the overall development life cycle of the solution and manage multi-complexity projects.

• Accountable for the overall delivery of the product/application - ensuring the quality of code and committing to the timelines.

• Lead a software engineering team, provide technical coaching, mentor teammates and manage project timelines.

• Build an elegant and maintainable Web Application using Node, JavaScript (Typescript), Angular2+, Redux, ngrx and related technologies.

• Advocate of strong Agile development methodologies (SCRUM), automated testing, and continuous integration.

• Work with product owners and development teams to gather and refine requirements, and see development through to QA, deployment and ongoing maintenance.

• Collaborate with Product and UX teams to design and build responsive, data rich tools for our customers.

• Collaborate across multiple teams to architect new solutions.

• Drive efforts to reduce inefficiencies in development, QA and deployment processes.

• Mentor and guide the team to make sound engineering decisions, improve code quality and encourage the team to get out of their comfort zone, whilst working with team members to grow.

• Manage work flows and ensure productivity of team.

• Recruit and hire team members.
  
  

Qualifications

• 6+ years of hands-on experience in designing, developing web applications.

• Must have a minimum of 2+ years of experience in managing development projects and leading a team of successful software engineers.

• Must be able to discuss technical aspects of architecture/design/code issues directly with technical teams.

• Very strong Full stack development and Architecture experience using Microservices Architecture, UI/UX, CI/CD, Design Patterns & Cloud Platform enablement.

• Experience designing, developing and supporting REST services.

• Practitioner of unit testing, data structuring, profiling, performance tuning and debugging.

• Ability to deal with ambiguities effectively (Technology, People, Process, or Partner).

• Must be able to mentor team members and partners to accomplish project and departmental goals and objectives.

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fitness and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced startup culture

• Hacker mode environment

• Enthusiastic and approachable team

• Professional autonomy

• Strong meritocracy

• Zero bureaucracy 

• Company-wide sense of purpose

• Flexible work hours

• Informal dress code

Designation - SDE II / III (3D team)

About Livspace

Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.

We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.

If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us.

Skills required (Must haves):

• Should have worked on Javascript for minimum 2 years. Frontend(Preferred) / Backend
• Should have knowledge of Web development
• Should have good logical thinking and able to code using best practices
• Should have knowledge of Angular JS or any MVC framework

Good to Have (Plus Points):

• Some knowledge of Python/java
• Some knowledge on Database (MySQL)
• Some knowledge of Three.js & 3D rendering tools in web-like blender, 3dsmax etc.
• Some knowledge of Geometry/mathematics knowledge
• Some functional knowledge of CSS Styling, though we are not looking for UI developer

What you will be working on:

• Active development of web based 3D Design tool which is used be interior designers to create awesome designs
• Creation of builder tool which helps in creating dynamic products (variable dimensions and finished) run time
• Development of rule engine which take care of ever growing product & design rules