UI Designer

Job Description:

• He / She candidate must possess a strong technology background with advanced knowledge of Java and Python based technology stack.
• Java, JEE, Spring MVC, Python, JPA, Spring Boot, REST API, Database, Playwright, CI/CD pipelines
• * At least 3 years of Hand-on Java EE and Core Java experience with strong leadership qualities.
• * Experience with Web Service development, REST and Services Oriented Architecture.
• * Expertise in Object Oriented Design, Design patterns, Architecture and Application Integration.
• * Working knowledge of Databases including Design, SOL proficiency.
• * Strong experience with frameworks used for development and automated testing like SpringBoot, Junit, BDD etc.
• * Experience with Unix/Linux Operating System and Basic Linux Commands.
• * Strong development skills with ability to understand technical design and translate the same into workable solution.
• * Basic knowledge of Python and Hand-on experience on Python scripting
• * Build, deploy, and monitor applications using CI/CD pipelines, * Experience with agile development methodology.
• Good to Have - Elastic Index Database, MongoDB. - No SQL Database Docker Deployments, Cloud Deployments Any Al ML. snowflake Experience
• 
  

Company Description

At Magma, we create content that delivers tangible outcomes. Some of the world’s best companies come to us when they need content that ranks high on search engines and drives real engagement.

Our clients include Airbnb, Upwork, Digital.com, Nice Job, Unmudl, and many more.

Job Description

We are seeking a dynamic and detail-oriented Brand Manager with experience in a marketing agency environment to join our team. The ideal candidate will have a proven track record of managing clients and executing successful brand strategies. This role requires a strong understanding of social media management, content planning, and team leadership, with a keen eye for detail and excellent communication skills.

Key Responsibilities:

1) Develop and implement comprehensive brand strategies for clients to enhance brand awareness and market presence.

2) Manage client relationships, ensuring exceptional service and clear communication to understand their needs and objectives.

3) Oversee social media management, including content planning, creation, and scheduling to drive engagement and brand loyalty.

4) Collaborate with cross-functional teams to produce high-quality content that aligns with brand guidelines and marketing goals.

5) Monitor and analyse market trends, competitor activities, and campaign performance to inform strategy and optimize results.

6) Lead and mentor team members, fostering a collaborative environment to achieve project goals.

7)Coordinate with international teams or clients, leveraging global insights to enhance brand

strategies.

8)Utilize SEO best practices to improve online visibility and drive traffic to brand platforms.

Qualifications:

1) Bachelor’s degree in Marketing, Business, or a related field.

2) 3-5 years of experience in brand management, preferably within a marketing agency.

3) Proven experience in client servicing and relationship management.

4) Strong knowledge of social media platforms, content planning, and digital marketing strategies.

5)Familiarity with SEO principles and practices is a plus.

6) Exceptional communication skills, both written and verbal.

7) Ability to multitask and manage multiple projects simultaneously while maintaining attention to detail.

Benefits:

1) Opportunities for professional development and growth.

2) A dynamic work environment that encourages creativity and innovation.

Responsibilities:

● Develop and curate engaging, brand-centric content for social media

platforms, ensuring a consistent and compelling brand voice.

● Craft internal communications that reinforce our brand's identity, mission,

and values, fostering a strong and united company culture.

● Offer creative input for marketing campaigns, helping to differentiate our

brand and achieve campaign objectives.

● Stay up-to-date with market trends, competitor analysis, and industry

developments

● Craft compelling ad copy that captivates readers and turns them into our

brand advocates.

● Create savvy, relatable memes that will make people click the "Share"

button.

● Editing, proof-reading and summarizing copy to present and promote

messages to various audiences

Requirements:

● 2-5 years of copywriting experience.

● Excellent writing, editing, and proofreading abilities with impeccable

grammar

● A good understanding of marketing concepts and being able to

modify your copy to achieve set campaign goals.

● Aware of the most recent trends

● A quirky and creative mind that can turn the mundane into the

extraordinary.

● A strong portfolio that demonstrates your proficiency in creating social

media content and internal branding materials.

● A team player who is eager to collaborate closely with designers and

marketing specialists to develop a smooth brand experience.

● Attention to detail and a keen eye for visual aesthetics

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Profile- .NET Developer

Experience :-  Min 2 + years

Salary – upto7 lpa 

Location- Thane West, Owale, Mumbai. Maharashtra

 working days- 5 days(09.30 AM to 07.00 PM) wfo 

Job Description:

We are seeking a skilled and experienced .NET Developer to join our team. The ideal candidate will have a minimum of 4 years of experience developing and maintaining .NET applications. 

The candidate will be responsible for creating, testing, and implementing high-quality .NET software applications that meet the needs of our clients.

Responsibilities:

• Design and develop .NET applications based on customer requirements.
• Write clean, maintainable, and scalable code.
• Collaborate with cross-functional teams to identify, prioritize, and implement new features.
• Participate in code reviews and contribute to the development of coding standards.
• Troubleshoot and debug issues in a timely and efficient manner.
• Provide technical support to internal and external customers.
• Stay up-to-date with emerging trends and technologies in .NET development.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or related field.
• 4+ years of experience in .NET development.
• Strong knowledge of .NET Framework and .NET Core.
• Proficient in C#, ASP.NET, and MVC.
• Experience with SQL Server and Entity Framework.
• Knowledge of web technologies such as HTML, CSS, and JavaScript.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Location: Kalyan, Dombivili, Thane, Mumbai & Navi Mumbai

Responsibilities:

• Manage the entire sales cycle
• Finding a client from existing resources
• Calling on Leads to arrange Demos
• Follow on leads till the conversion
• Create and share proposals
• Provide professional after-sales support to improve customer relationships
• Present periodic reports and accountability on the inside sales activities
• Establish and maintain strong relationships with clients and new prospects

Requirements:

• Minimum 2-3 years of experience in B2B Edtech or education 
• Must be an exceptional communicator
• Good at email Writing
• MBA preferred, otherwise minimum of a Bachelor’s Degree.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn

• Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
• Work closely with Solution architects to understand the architecture
  design and implement software designs accordingly.
• Improving the performance of existing software.
• Providing training to other engineers and code review.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Mentioning Software engineers on correct coding practices.

• Assisting in talent acquisition and recruitment processes
• Conducting employee onboarding and helping organize training and development initiatives
• Providing support to employees in various HR-related topics such as leaves and compensation and resolving any issues that may arise
• Promoting HR programs to create an efficient and conflict-free workplace
• Assisting in development and implementation of human resource policies
• Gathering and analysing data with useful HR metrics, like time to hire and employee turnover rates
• Enhancing job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Desired Candidate Profile

• Proven experience as an HR Generalist
• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Ability to work comfortably under pressure and meets tight deadlines
• Desire to work as a team with a result driven approach
• Additional HR training will be a plus

Responsibilities:

• Execute full lifecycle software development
• Develop, designed well efficient code
• Integrate software components into a fully functional software system
• Fully adaptive to the technology needed for the current project

Requirements:

• Bachelor/ Master degree from good college.
• Strong knowledge of algorithms, data structure
• Understanding object-oriented programming
• Excellent knowledge of PHP, Mysql, SQL. NoSQL, Mongodb
• Ability & Readiness to work with any technology
• Familiarity with software development methodology and release processes.
• Strong problem-solving skills and excellent communication skills.
• He/she should have minimum 3 years working experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Opencart, payment gateway integration, experience working on portals.