Trainee AR Caller Fresher Voice Process (Night Shift)

Job Title

Software Engineer

Location

Bangalore/Hybrid

Main Responsibilities:

Analysis & Design: Supporting the understanding of client requirements and contributing to the design of software solutions that meet real business needs.

Coding & Development: Writing clean, maintainable, and well-structured code using industry best practices, contributing to new features and enhancements of existing solutions.

Troubleshooting: Identifying, analysing, and resolving technical issues and defects to ensure high-quality, reliable software.

Database Management: Assisting in the design, maintenance, and optimization of databases and queries to ensure efficient and secure data processing.

Testing: Helping to develop and execute test plans, including unit and integration testing, to ensure solutions meet functional and non-functional requirements.

Communication & Collaboration: Working closely with internal teams and client stakeholders, clearly communicating progress, challenges, and technical concepts.

Role Specification:

This is a midlevel role, well suited to individuals who want to work on client-facing projects.

3 years of professional experience in commercial software development

C# and/or VB.NET with .NET Framework and/or .NET.

Implementation of REST APIs

Database & Data

Write and optimize SQL queries and joins

Develop and maintain stored procedures

Participate in database design and data modeling

Perform performance tuning to improve application efficiency

Ensure data integrity, security, and compliance standards are met

DevOps & Engineering Tools

Use Git for version control and collaborative development

Work with Azure DevOps and CI tools for project tracking and builds

Build and maintain CI/CD pipelines

Support release management activities

Manage and maintain multiple environments (Dev, QA, UAT, Production)

Testing & Quality

• Write and execute unit and integration tests
• Participate in test planning and test case creation
• Work with automation testing frameworks
• Log, track, and resolve defects using defect tracking tools
• Ensure application stability, reliability, and performance

Communication & Collaboration

• Direct end-user support and helpdesk operations
• Effective communication with technical and non-technical stakeholders

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Job Title

Business Development Manager – Corporate Sales

Basic Qualification

Graduation

Department

Client Servicing

Sub Department

Location

BANGALORE

Experience

6 to 10 Years

Job Summary

The Business Development Manager – Corporate Sales plays a key role in acquiring new business, generating revenue, and retaining clients in coordination with the underwriting and claims teams. This role involves building strong client relationships, cross-selling insurance products, managing a motivated team, and ensuring operational efficiency through MIS reporting and compliance adherence. The AGM must also maintain insurer relationships and oversee smooth policy renewals and changes.

1.      Client Prospecting and Acquisition:

·        Introduce to potential clients and arrange meetings with key decision-makers

·        Conduct in-depth discussions to understand client needs and insurance requirements

·        Coordinate with clients to generate RFQs (Request for Quotations) across different insurance lines

·        Facilitate client onboarding by obtaining required data and engaging with the underwriting team to close deals.

2.      Revenue Generation and Cross-Selling

·        Coordinate with the underwriting team to earn maximum revenue from each deal, ensuring profitability at the individual, zone, and organizational levels

·        Generate GWP across different insurance segments such as health, life, liability, and property insurance

·        Identify opportunities to offer additional insurance products to existing clients to increase business

·        Maintain the expense ratio target for the individual, team, and organization through efficient deal management.

3.      Relationship Management

·        Build and maintain strong relationships with clients throughout the insurance program duration to ensure satisfaction

·        Collaborate with servicing and claims teams to offer a seamless client experience, ensuring high retention rates

·        Proactively engage with clients to facilitate policy renewals and amendments as required

·        Act as a liaison between clients and insurers to resolve any service issues or policy discrepancies.

4.      Team Management and Development

·        Encourage the team to actively engage with clients and generate new business opportunities through policy changes and renewals

·        Involve team members in client interactions, insurer negotiations, and coordination with TPAs to boost their confidence and skills

·        Monitor team performance and align individual goals with organizational objectives to achieve business targets

5.      Corporate Visits and External Liaison

·        Regular visits to client offices to strengthen relationships and identify new opportunities

·        Maintain relationships with insurers to facilitate smoother underwriting and claims processes

·        Engage with TPAs for quick resolutions and enhanced client service.

6.      Daily MIS and Reporting

·        Ensure accurate and timely preparation of daily MIS reports to track business progress

·        Share insights with management to support decision-making and business strategy.

7.      Compliance and Process Management

·        Ensure all business operations comply with IRDAI regulations and organizational policies

·        Identify areas for improvement in client servicing processes to increase efficiency and client satisfaction.

  Additional Information

Company Industry:

Insurance Broking

Employment Status:

Full Time

Employment Type:

Regular

Number of Vacancies:

1

Working Days:

Monday – Saturday

Office Timings:

10:00 AM to 06:30 PM

Skills:

· Insurance Product Knowledge

· Client Relationship Management

· Team Management and Leadership

· Negotiation Skills

· Communication skills

· Regulatory Compliance Knowledge

· TPA Coordination Experience

· Project Management Skills

· Networking Skills

· Financial Acumen

· Problem Solving skills

The Role

We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

Key Responsibilities

• Contact prospective customers through cold calling and emails.
• Follow up on data and leads developed by the sales team.
• Provide support to the marketing team by inviting prospective customers for promotional events.
• Address customer needs and requirements.
• Transfer qualified leads to experienced sales professionals.
• Identify key prospects for sales and develop interests.
• Record and expand your lead database for cold calling and emails.
• Conduct remote demos of our products.
• Follow up diligently on any leads showing interest
• Direct email marketing to key clients and prospects
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Key skills and experience required

• Minimum Bachelor’s Degree.
• Excellent communication skills.
• Ability to engage in conversations and make accurate judgments.
•  Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
•  Strong analytical and problem-solving skills.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Strong project and time management skills

Perks

• Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
• 30 Annual Paid Leave (18 Casual + 12 personal time off).
• Rewards and Recognitions program
• Annual Company outing to celebrate Success together

·      JavaScript, Typescript

·      Any UI Framework (web components) - primarily React.js

·      Rxjs

·      State Management frameworks - redux

·      Design Patterns

·      Jest / WTR for testing

·      Playwright, cypress - functional tests (good to have)

Responsibilities:

• Lead technical processes and designs with a focus on reliability, scalability, and maintainability.

• Review developmentteam code to ensure quality and adherence to standards.

• Mentor junior developers and foster talent development.

• Collaborate with Infrastructure teams for optimal hosting environments.

• Define scalability and performance benchmarks for applications.

• Ensure compliance with performance, privacy, and security requirements.

• Validate test plans for security and performance adherence.

• Support business and technical presentations related to technology solutions.

• Mitigate risks by following procedures and monitoring controls.

• Develop cost-effective solutions aligned with business requirements.

• Implement best practices consistent with corporate standards.

• Partner with cross-functionalteams to ensure project success.

• Manage software development lifecycle and drive process improvements.

• Estimate costs for modules/projects, including effort and expenses.

• Research and evaluate technologies for solution design.

• Construct end-to-end application architecture.

Qualifications:

• Bachelor's degree required; Master’s or equivalent experience preferred.

• Minimum of 6 years of related experience.

• 6+ years of active development experience in Java/J2EE-based applications.

• Expertise in Hibernate, JPA, Spring, and Spring MVC.

• Exposure to XML/XSD, JSON, and similar data presentation components.

• Familiarity with microservices architecture and distributed systems.

• Experience developing and working with REST APIs using the Spring Boot framework.

• Knowledge of IBM MQ and messaging protocols like JMS.

• Proficiency in Unix/Linux OS and shell scripting.

• Strong database and PL/SQL skills.

• Experience with CI/CD tools such as GIT, Jenkins, JoCoCo, and Maven.

• UI framework experience with Angular, NodeJS, and NPM is a plus.

• Familiarity with CSS, HTML, JavaScript, and related UI frameworks (jQuery, React, Angular) is a plus.

• Understanding of Agile development methodology.

Job Insights - Must-Have Skills:

• Minimum of 6 years of related experience.

• 6+ years of active Java/J2EE development experience.

• Expertise in Hibernate, JPA, Spring, and Spring MVC.

• Familiarity with microservices architecture.

• Experience developing REST APIs using Spring Boot.

About the Company-

About the Internship:

selected intern's day-to-day responsibilities include:

1. Develop server-side/client-side applications.

2. Basic knowledge of Data structures.

3. Test and document the developed code.
4. Must have basic knowledge of any one of the following technologies -

     PHP, Javascript, Golang, Dart.

Note - Only those candidates can apply who:

1. are available for full-time (in-office) internship

2. can start the internship between 1st Aug'22 and 15th Aug'22