US Accounting

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Role: Graphic Designer

Experience: 0-3 years

Location: Ambattur, Chennai

Responsibilities:

● Collaborate with the marketing and creative teams to understand design requirements, objectives, and target audience.

● Develop design concepts, graphics, and layouts based on the project briefs and brand guidelines.

● Create visually appealing designs for various marketing materials, including digital and print assets such as brochures, flyers, banners, social media graphics, and website elements.

● Produce high-quality illustrations, icons, and infographics that effectively communicate complex ideas and information.

● Select colors, typography, and imagery that align with the brand identity and project goals.

● Ensure all designs are visually cohesive and consistent across different platforms and channels.

● Utilize industry-standard design software and tools to create and edit graphics, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

● Collaborate with the creative team to brainstorm and contribute innovative design ideas and concepts.

● Manage multiple design projects simultaneously while adhering to project timelines and deadlines.

● Stay updated with design trends, techniques, and best practices, and incorporate them into design projects.

● Maintain and organize design files, assets, and documentation for easy accessibility and future reference.

● Work closely with external vendors, printers, and other partners to ensure accurate and high-quality production of design materials.

● Incorporate feedback and iterate designs based on stakeholder input and requirements.

● Contribute to the continuous improvement of design processes and workflows.

Requirements:

● Bachelor's degree in graphic design, visual communication, or a related field.

● Minimum 0-3 years work experience as a Graphic Designer or in a similar role.

● Proficiency in using industry-standard design software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

● Strong portfolio showcasing a diverse range of design projects and styles.

● Excellent understanding of design principles, typography, color theory, and layout composition.

● Creative thinking and the ability to generate innovative design concepts and solutions.

● Strong attention to detail and a keen eye for aesthetics.

● Good communication and collaboration skills to work effectively with cross-functional teams.

● Ability to manage multiple projects simultaneously and meet deadlines.

● Knowledge of digital design principles and formats for online platforms.

● Familiarity with print production processes and specifications.

● Familiarity with UX/UI design principles and an understanding of user-centered design is a plus.

● Knowledge of motion graphics and video editing software is a plus.

Note: Send your Resume attached with Portfolio

Let’s get started on building your path to success!

Position: Architect (Typescript and JavaScript)

Experience: 10 Years

Location: Remote, India.

Immediate joiners are preferred.

Roles and Responsibilities:

* Architectural Support: the design, documentation and architecture of scalable software solutions using TypeScript and related technologies.

* Stakeholder Engagement: Collaborate with stakeholders to identify and define project requirements, translating them into technical specifications.

* Development Oversight: Engage in hands-on development, focusing on both new feature implementation and maintaining existing applications (50% development).

* Team Collaboration: Work closely with our development team to provide architectural guidance and ensure best practices are followed.

* Support and Mentorship: Mentor and support other development teams by providing architectural guidance and troubleshooting assistance (50% support).

* API Development: Create and optimize GraphQL APIs

* Code Quality: Write clean, maintainable code following best practices, including unit testing and code reviews.

* Troubleshooting: Debug and troubleshoot issues in existing applications to improve performance and reliability.

* Documentation: Maintain comprehensive documentation of code and processes.

* Collaboration: Work with cross-functional teams to ensure alignment and understanding of project requirements.

* AWS Integration: Utilize AWS services (e.g., Lambda, S3) for application deployment and management.

* Messaging Services: Experience with Kafka or other messaging services for event-driven architectures and data streaming.

* Continuous Improvement: Stay updated with emerging technologies and participate in team knowledge sharing.

Skills & Qualifications:

* 10+ years of experience in software development, with a strong focus on architecture and design.

* Proven experience in leading development teams and architectural design.

* Strong knowledge of JavaScript and TypeScript.

* Experience with RESTful APIs and GraphQL.

* Proficiency in AWS services and cloud-based development.

* Understanding of version control systems (e.g., Git) and collaborative workflows.

* Strong problem-solving skills and attention to detail.

* Excellent communication skills, capable of explaining technical concepts clearly.

* Familiarity with agile methodologies and the software development lifecycle.

* BA/BS in Computer Science, Engineering, or a related field.

About Us:

Docsumo is Document AI software that helps enterprises make automated decisions from customer documents. We help enterprises convert unstructured documents such as invoices, bank statements, tax returns into actionable data. We are backed by Sequoia, Barclays, Techstars & Better Capital, Fifthwall & others.

Job Summary :

As a UI / UX designer, you will be working closely with the founders and the engineering time to deliver top quality user experience. This is a great opportunity to come in on the ground floor and play a strategic role in shaping our user experience.

Responsibilities:

• Gather and evaluate user requirements in collaboration with product managers and engineers. Conduct layout adjustments based on user feedback
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Design graphic user interface elements, like menus, tabs, widgets and build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)

Requirements:

• At Least 2 years of work experience in designing great web and mobile applications.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, Figma and Adobe Photoshop.
• Candidates with a good online portfolio will be given priority.
• You possess a Degree in Design or related field from a top tier institute.
• You possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders.
• Ability to understand the business problem, identify the key challenges, formalize the problem, and prototype solutions.
• Consistent track record of documenting, synthesizing, and communicating results.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn.

1. Connecting with minimum 80 working professionals (prospective students) each day

from the leads/database present on leadsquared CRM

1. Generating a pool of prospects by identifying the need of upskilling depending on

the student’s area of interest

1. Helping prospective students with the detailed information about the programs

offered through phone or video counselling & create a strong pipeline

1. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target

Job Role – SDE2

Duration – 12 months

Location – HYD

Key Skills:

• 3- 5 years
• Understanding databases and building reports
• Ideal candidate should have experience in Cosmos, Kusto and powerbi
• Mandatory experience in some Database query language(such as SQL)