
- Work closely with the Delivery Manager and Sales team to understand client and project requirements and define the scope of the project.
- Prepare test strategy to deliver to the agreed scope within agreed timelines and budgets.
- Work with Delivery Manager and Resource Management Group to build the necessary team, either from the available internal pool or support hiring.
- Work with the Delivery Manager to develop the testing strategy.
- Understand the project delivery governance framework and ensure test planning, execution, and closure are done in accordance with the delivery framework.
- Prepare test plans to include timelines for activities and key milestones.
- Lead a team of 4-5 test engineers and work alongside test architects and SMEs.
- Work allocation to team members and monitoring performance and ensure completion of tasks by team members to agreed timelines.
- Coordinate system/application understanding sessions for team members with relevant client team member(s).
- Work with test architects to design, develop and maintain test automation framework, where required.
- Develop test automation suites, along with team members.
- Review output of team members for test coverage (functional) and in case of test automation framework and suites, review for adherence to good and efficient coding practices and coding standards, reusability, avoid redundancy and duplicity.
- Raise PRs and check-in code and in the process resolve any conflicts and sync issues.
- Ensure efficient versioning and maintenance of test automation code.
- Assist in troubleshooting and resolving technical and non-technical challenges and blockers faced by team members.
- Coaching and leading in practices like Pair Programming, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), Continuous Integration (CI), Continuous Delivery (CD).
- Be the go-to person / first point of contact for any project-related queries or concerns, for both client and internal stakeholders.
- Preparation and distribution of periodic project progress mails and reports to the client and internal stakeholders.
- Risk management – early identification of risks and mitigation, and where required invoke relevant and timely escalation and support.
- Preparation and/or review of documentation, required across all phases of the project.
- Mentor and guide team members in helping them grow professionally.
- Provide feedback about team members to the Delivery Manager for periodic performance appraisal.
Qualification and mandatory experience
- Graduate or Post-graduate, an engineering graduate is desirable but not mandatory.
- Minimum 7 years of total experience in manual and automation testing of which at least 3 years as a hands-on Test Lead with proven experience of leading at least a 3-member team.
Mandatory Skills
- Knowledge of software QA methodologies, processes, and tools for manual and automation testing.
- At least 3 years proven experience of leading a minimum 3-member team in manual and automation testing.
- Experience of working in an Agile environment and delivering in sprints.
- At least 3+ years designing, developing, and maintaining Test Automation frameworks and solutions across various technology stacks and applications for web, mobile, API, and data validation.
- Expert level experience in at least one programming language, Java is preferable but not mandatory
- Expert level experience in debugging.
- Expert level experience in developing web UI test automation suite using Selenium or mobile UI test automation suite using Appium.
- Expert level experience in developing API test automation suite using Rest Assured.
- Raise PRs and merge test automation code.
- Knowledge of CI/CD tools and pipelines.
- Experience in at least one build tool like Jenkins, Maven or Gradle and setting up a build pipeline and integrated testing.
- Code management using Github or SVN.
- Test and defect management using JIRA or any other tool.
- Preparation of test documentation across various phases
- Preparation and distribution of periodic progress reports to internal and external stakeholders
- Excellent verbal and written communication are quintessential.
Desirable Skills
- Junit and TestNG for unit testing.
- Espresso for Android app automation.
- XCUI test for iOS app automation.
- Experience in non-functional testing, e.g., load/soak/performance, security, and accessibility, by using standard and new testing techniques.
- Experience in testing applications across eCommerce, banking, and fintech domains.

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We are currently hiring for the position of Senior Business Development Executive / Team Lead.
📍 Location: Navrangpura, Ahmedabad (Work from Office)
🏢 Company: Clapstick Media
💼 Experience: 2–5 Years
💰 Salary: As per Market Standards
🔹 Preferred Industry Experience:
* Online Education Course Sales
* CRM / ERP SaaS Sales
* Digital Marketing Services Sales
🔹 Key Responsibilities:
* Pitch and sell creative services to clients
* Manage the complete sales cycle and close deals
* Lead and support junior team members to achieve targets
* Build and maintain long-term client relationships
* Drive team revenue and achieve business goals
🔹 Requirements:
* 2–5 years of experience in Tele Sales
* Fluent English communication (spoken & written)
* Ability to explain technical concepts in a simple and professional manner
* Immediate joiners preferred
📍 Interview Venue:
10th Floor, No. 1006, Altimus, Shreyas Colony, Navrangpura, Ahmedabad – 380015
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Who You Are
The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications
What You’ll Do:
- Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
- Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
- Help to develop a proactive approach to customer success by defining customer churn risk criteria
- Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
- Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
- Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
- Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
- Devise a customer contact methodology to monitor and improve renewal/retention rates
- Can include managing or engagement with enterprise accounts
- Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
- Coach team on customer success best practices and training
- Provide continuous knowledge growth opportunities for Highlevel features and products
- Collaborate with cross-functional teams to ensure visibility and alignment
- Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
- Facilitate proper delegation to team members in the proper roles.
- Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
- Build out a road map for successful implementations and ongoing support of this process and product engagement for team
- Serve as an escalation point for critical recruiting issue resolution
- Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
- Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
- Continued optimization of current process and future ideals
What You’ll Bring
- Bachelor’s degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
- Bachelor’s degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
- Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
- Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
- Strong analytical, process-building, and program management skills (KPI and SOP ownership).
- Demonstrated data driven approach to problem solving.
- Track record of coaching, mentoring, and empowering high-performance teams
- Excellent communication, collaboration, presentation and time-management skills
- Proactive and inquisitive; not hesitant to seek clarification.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
Responsibilities and Duties
- Should have technical knowledge of Web and Mobile App Development.
- To design, develop, manage and update attractive yet professional mobile-friendly website UI for the company and its clients.
- Powerful skills in Bootstrap, reactjs, HTML5, CSS & JavaScript are required.
- Knowledge of Bootstrap, Materialize or some other responsive front-end framework.
- To design logos, posters and banners using Photoshop and Corel draw.
- To use latest technologies for developing mobile friendly websites with faster loading speeds.
- To coordinate closely with website development team to manage all websites.
- To must have to knowledge about HTML, CSS, Photoshop, Corel Draw, Bootstrap, Java Script etc.
- Understanding of web services technologies like HTTP & REST.
- Can transform design mockups into working software.
- Worked on JSON, jQuery & AJAX.
Required Experience, Skills, and Qualifications
- JavaScript
- Web Design
- Wire framing
- UI/UX Design
- HTML5 & CSS3
- AngularJS
- Saas
- jQuery & AJAX.
Job Overview:
We are seeking an experienced and results-driven Sales Manager to lead and oversee our real estate sales team. The ideal candidate will have a strong background in real estate sales, with the ability to set strategies, manage a team, and drive sales targets. The Sales Manager will play a key role in developing and executing sales plans to achieve growth, ensure customer satisfaction, and maintain market competitiveness.
Key Responsibilities:
- Develop and execute sales strategies to achieve revenue targets.
- Identify and qualify potential clients.
- Build and maintain strong relationships with clients.
- Negotiate and close deals.
- Manage and develop a team of sales representatives.
- Prepare and deliver sales presentations.
- Analyze sales data and identify trends.
- Stay up-to-date on industry trends and best practices.
Qualifications:
- Bachelor's degree in the related field.
- 6+ years of experience in sales management.
- Strong communication, interpersonal, and negotiation skills.
- Ability to work independently and as part of a team.
- Experience with CRM software.
Looking for Java Fullstack Developer
Having Experience in Java, Spring , Microservices
React and Redux
We are looking for a talented Frontend UI/UX Developer with expertise in Vue.js and Tailwind CSS to join our team. The ideal candidate will have a strong background in building modern, responsive, and user-friendly web applications while ensuring a seamless user experience.
Key Responsibilities:
- Develop and maintain frontend applications using Vue.js (Vue 2 & Vue 3), Vuex/Pinia, and modern JavaScript (ES6+).
- Implement responsive UI components using Tailwind CSS and best UI/UX practices.
Experience: 3-5 Years Experience
Skills:
Javascript, Node JS, HTML, CSS, Advanced JS
Location : Ahmedabad












