Test Automation Engineer

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Company Description

VMax e-Solutions India Private Limited, based in Hyderabad, is a dynamic organization specializing in Open Source ERP Product Development and Mobility Solutions. As an ISO 9001:2015 and ISO 27001:2013 certified company, VMax is dedicated to delivering tailor-made and scalable products, with a strong focus on e-Governance projects across multiple states in India. The company's innovative technologies aim to solve real-life problems and enhance the daily services accessed by millions of citizens. With a culture of continuous learning and growth, VMax provides its team members opportunities to develop expertise, take ownership, and grow their careers through challenging and impactful work.

About the Role

We’re hiring a Senior Data Scientist with deep real-time voice AI experience and strong backend engineering skills.

1. You’ll own and scale our end-to-end voice agent pipeline that powers AI SDRs, customer support 2. agents, and internal automation agents on calls. This is a hands-on, highly technical role where you’ll design and optimize low-latency, high-reliability voice systems.

3. You’ll work closely with our founders, product, and platform teams, with significant ownership over architecture, benchmarks.

What You’ll Do

1. Own the voice stack end-to-end – from telephony / WebRTC entrypoints to STT, turn-taking, LLM reasoning, and TTS back to the caller.

2. Design for real-time – architect and optimize streaming pipelines for sub-second latency, barge-in, interruptions, and graceful recovery on bad networks.

3. Integrate and tune models – evaluate, select, and integrate STT/TTS/LLM/VAD providers (and self-hosted models) for different use-cases, balancing quality, speed, and cost.

4. Build orchestration & tooling – implement agent orchestration logic, evaluation frameworks, call simulators, and dashboards for latency, quality, and reliability.

5. Harden for production – ensure high availability, observability, and robust fault-tolerance for thousands of concurrent calls in customer VPCs.

6. Shape the voice roadmap – influence how voice fits into our broader Agentic OS vision (simulation, analytics, multi-agent collaboration, etc.).

You’re a Great Fit If You Have

1. 6+ years of software engineering experience (backend or full-stack) in production systems.

2. Strong experience building real-time voice agents or similar systems using:

STT / ASR (e.g. Whisper, Deepgram, Assembly, AWS Transcribe, GCP Speech)

TTS (e.g. ElevenLabs, PlayHT, AWS Polly, Azure Neural TTS)

VAD / turn-taking and streaming audio pipelines

LLMs (e.g. OpenAI, Anthropic, Gemini, local models)

3. Proven track record designing and operating low-latency, high-throughput streaming systems (WebRTC, gRPC, websockets, Kafka, etc.).

4. Hands-on experience integrating ML models into live, user-facing applications with real-time inference & monitoring.

5. Solid backend skills with Python and TypeScript/Node.js; strong fundamentals in distributed systems, concurrency, and performance optimization.

6. Experience with cloud infrastructure – especially AWS (EKS, ECS, Lambda, SQS/Kafka, API Gateway, load balancers).

7. Comfortable working in Kubernetes / Docker environments, including logging, metrics, and alerting.

8. Startup DNA – at least 2 years in an early or mid-stage startup where you shipped fast, owned outcomes, and worked close to the customer.

Nice to Have

1. Experience self-hosting AI models (ASR / TTS / LLMs) and optimizing them for latency, cost, and reliability.

2. Telephony integration experience (e.g. Twilio, Vonage, Aircall, SignalWire, or similar).

3. Experience with evaluation frameworks for conversational agents (call quality scoring, hallucination checks, compliance rules, etc.).

4. Background in speech processing, signal processing, or dialog systems.

5. Experience deploying into enterprise VPC / on-prem environments and working with security/compliance constraints.

We're hiring an SEO Executive with 1-2 years of experience in on-page and off-page SEO. Join us immediately and help enhance our online presence!

Key Responsibilities:

- Keyword research and content optimization

- Link-building strategies

- Analyzing website performance

- Collaborating with content and marketing teams

Qualifications:

- 1-2 years of SEO experience

- Proficient with SEO tools (Google Analytics, Ahrefs, SEMrush)

- Ready to join immediately

- Must have expertise on both on-page and off-page activities

Penetration Testing Expert Requirements and Qualification:

Previous working experience as a Penetration Testing Expert for 5 - 7 year

BE in Computer Information Systems, Management Information Systems, or similar relevant field

In-depth knowledge of application development processes and at least one programing or scripting language (e.g., Java, Scala, C#, Ruby, Perl, Python, PowerShell)

Must know about standard Industry security Practices (OWASP, SANS, etc), Knowledgeable about industry Security guidelines and compliance such as ISO27001, SOC2, HIPPA etc.

Hands on experience with testing frameworks such as the PTES and OWASP.

Applicable knowledge of Windows client/server, Unix/Linux systems, Mac OS X, VMware/Xen, and cloud technologies such as AWS, Azure, or Google Cloud

Critical thinker and problem solver

Excellent organizational and time management skills

Penetration Tester Role:

The Penetration Tester, will provide broad and in depth knowledge to conduct offensive cyber operations across the organization globally. In this role, you will conduct offensive security operations to emulate adversary tactics and procedures to test preventative, detective and response controls across the global technology landscape. You will use your expertise to help influence technology decisions and work as part of a team to create consistent approaches to the offensive security processes and techniques.

Penetration Testing Duties and Responsibilities:

Operate a hands-on role involving penetration testing and vulnerability assessment activities of complex applications, operating systems, wired, wireless networks, and mobile applications/devices, Cloud (Azure, AWS, Google Etc) apps and software’s.

Set up environment and maintain required tools needed for the team.

Lead and manage Penetration Testing team and Supporting vendors to get qualitative deliveries to our customer.

Develop and maintain security testing plans

Able to automate penetration and other security testing on networks, systems and applications.

Develop meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk.

Produce actionable, threat-based, reports on security testing results

Act as a source of direction, training, and guidance for less experienced staff

Consult with application developers, systems administrators, and management to demonstrate security testing results, explain the threat presented by the results, and consult on remediation

Communicate security issues to a wide variety of internal and external “customers” to include technical teams, executives, risk groups, vendors and regulators

Deliver the annual penetration testing schedule and conducting awareness campaigns to ensure proper budgeting by business lines for annual tests.

Foster and maintain relationships with key stakeholders and business partners

Certificates:

Must Have

Offensive Security Certified Professional (OSCP)

Good to have

CREST Registered Penetration Tester (CRT)

Certified Ethical Hacker (CEH) Certification

GIAC Certified Penetration Tester (GPEN)

We are looking for an experienced Lead Java Developer to join our team and take a leadership role in driving the design, development, and delivery of highquality software solutions. A Senior Java Lead Developer will be responsible for leading a team of developers, providing technical guidance, and ensuring the successful execution of projects. Should have a strong background in Java development, excellent leadership skills, and a track record of delivering complex software projects on time. System Architect: Should have Architect the system before for a large scale solution Understanding of various java design pattern and use the pattern which is more appropriate Understanding of various micro-service design pattern and use the pattern which is more appropriate Has worked on DDD with CQRS Has designed solution for multi tenant application. Technical skills: Used latest version of java and good understanding of it Skilled in spring boot, spring MVC Basic Skill: 10+ years of experience in development. Good communication skills in English. Testing: Skilled in using Junit Security: Good understanding of application security Understanding of DDOS and best practice for that Good understanding of rate limiting API Good understanding about spring security or any thing better Database: Great understanding of MySQL Experience in extensively using hibernate Debugging: Understanding about Logging Skilled in debugging production issue

What you need to have:

Technical skills required: 

• 5+ years building enterprise systems 
• Worked on one or more large scale applications on Python Django
• Good understanding of distributed systems, scalability, and availability with an understanding of the CAP theorem and its implications for real-world distributed systems
• Understanding of distributed systems like Dynamo, HBase, various messaging and queuing systems and understanding of Time, Clocks, and Ordering of Events, rate control, load distribution
• Good knowledge of one or more relational and NoSQL databases and transactions Shrewd focus on latency and throughput of services
• In-depth understanding of concurrency, synchronization, NIO, memory allocation, and GC
• Experience with IaaS clouds like AWS/Google Cloud, Azure, OpenStack etc. 
• Experience in working with Message Brokers and Application Containers
• Ability to detect fraud and risk mitigation

Responsibilities:

• Code reviews, ensuring that the code follows the best technical practices and design patterns
• Follow best technical practices, incorporate emerging solutions, and employ scalable designs that can be easily adopted
• Architect solutions by mapping customer business problems to end-to-end technology solutions
• Experience in working with Agile Methodology
• Regular monitoring and audits of the cloud infrastructure
• Managing System monitoring tools and developing processes for handling crisis situations
• Managing the development team and the support team. Setting processes that will increase the team’s efficiency
• Handling technical and managerial interviews for expansion of the team

Qualification and experience:

• B.E/B.Tech/M.E./M.Tech/M.S.
• 5+ years of experience  working as a full stack engineer with a track record of delivering scalable products
• FinTech experience with Prepaid payment instruments and UPI experience is a big plus
• Machine learning experience would be preferable

Senior Developer

NOTE- we are looking for those who can join immediately or within 15-20 days of notice period.
Senior Dev with 5 years relevant experience

1. Working experience on web development using Python/Django
2. Comfortable with using Django framework.
3. Understanding of web servers
4. Knowledge in PostgreSQL, MySQL, and other database queries
5. Experience in using Redis cache.
6. Understanding of web technologies
7. Experience in REST API development using Django.
8. Strong hold on Apache
9. Integration of data storage solutions
10. Able to integrate multiple data sources and databases into one system
11. Understanding of JavaScript, and front-end JS frameworks like VueJS, React JS and Angular JS
12. Good communication skill
13. .net/.NET core will be an added advantage

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.

Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Skills:

• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools
• Experience with popular React.js workflows (such as Flux or Redux)