Tele sales Team Lead

Dear Candidate,

We are Urgently hiring QA Automation Engineers and Test leads At Hyderabad and Bangalore

Exp: 6-10 yrs

Locations: Hyderabad ,Bangalore

JD:

we are Hiring Automation Testers with 6-10 years of Automation testing experience using QA automation tools like Java, UFT, Selenium, API Testing, ETL & others

Must Haves:

·        Experience in Financial Domain is a must

·        Extensive Hands-on experience in Design, implement and maintain automation framework using Java, UFT, ETL, Selenium tools and automation concepts.

·        Experience with AWS concept and framework design/ testing.

·        Experience in Data Analysis, Data Validation, Data Cleansing, Data Verification and identifying data mismatch.

·        Experience with Databricks, Python, Spark, Hive, Airflow, etc.

·        Experience in validating and analyzing kubernetics log files.

·        API testing experience

·        Backend testing skills with ability to write SQL queries in Databricks and in Oracle databases

·        Experience in working with globally distributed Agile project teams

·        Ability to work in a fast-paced, globally structured and team-based environment, as well as independently

·        Experience in test management tools like Jira

·        Good written and verbal communication skills

Good To have:

• Business and finance knowledge desirable

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Worldwide Locations: USA | HK | IN 

• TIDB (Good to have)
• Kubernetes( Must to have)
• MySQL(Must to have)
• Maria DB(Must to have)
• Looking candidate who has more exposure into Reliability over maintenance

Position Overview:

We are seeking a highly motivated and skilled Real-World Evidence (RWE) Analyst to join growing team. The successful candidate will be instrumental in generating crucial insights from real-world healthcare data to inform decision-making, improve patient outcomes, and advance medical understanding. This role offers an exciting opportunity to work with diverse healthcare datasets and contribute to impactful research that drives real-world change.

Key Responsibilities:

For Both RWE Analyst (Junior) & Senior RWE Analyst:

• Data Expertise: Work extensively with real-world healthcare data, including Electronic Medical Records (EMR), claims data, and/or patient registries. (Experience with clinical trial data does not fulfill this requirement.)
• Methodology: Apply appropriate statistical and epidemiological methodologies to analyze complex healthcare datasets.
• Communication: Clearly communicate findings through presentations, reports, and data visualizations to both technical and non-technical audiences.
• Collaboration: Collaborate effectively with cross-functional teams, including clinicians, epidemiologists, statisticians, and data scientists.
• Quality Assurance: Ensure the accuracy, reliability, and validity of all analyses and reports.
• Ethical Conduct: Adhere to all relevant data privacy regulations and ethical guidelines in real-world data research.

Specific Responsibilities for RWE Analyst (Junior):

• Perform statistical analysis on real-world healthcare datasets under guidance.
• Contribute to the development of analysis plans, often by implementing predefined methodologies or refining existing approaches.
• Prepare and clean data for analysis, identifying and addressing data quality issues.
• Assist in the interpretation of study results and the drafting of reports or presentations.
• Support the preparation of journal publication materials based on RWE studies.

Specific Responsibilities for Senior RWE Analyst:

• Analysis Design & Leadership: Independently design and develop comprehensive analysis plans from inception for RWE studies, identifying appropriate methodologies, data sources, and analytical approaches. This role requires a "thinker" who can conceptualize and drive the analytical strategy, not just execute pre-defined requests.
• Project Management: Lead and manage RWE projects from conception to completion, ensuring timely delivery and high-quality outputs.
• Mentorship: Mentor and guide junior RWE analysts, fostering their development in real-world data analysis and research.
• Methodological Innovation: Proactively identify and evaluate new methodologies and technologies to enhance RWE capabilities.
• Strategic Input: Provide strategic input on study design, data acquisition, and evidence generation strategies.

Qualifications:

For Both RWE Analyst (Junior) & Senior RWE Analyst:

• Bachelor's or Master's degree in Epidemiology, Biostatistics, Public Health, Health Economics, Data Science, or a related quantitative field. (PhD preferred for Senior RWE Analyst).
• Demonstrable hands-on experience working with real-world healthcare data, specifically EMR, claims, and/or registry data. Clinical trial data experience will not be considered as meeting this requirement.
• Proficiency in at least one statistical programming language (e.g., R, Python, SAS, SQL).
• Strong understanding of epidemiological study designs and statistical methods relevant to RWE.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication skills.

Specific Qualifications for RWE Analyst (Junior):

• 4+ years of experience in real-world data analysis in a healthcare or pharmaceutical setting.
• Involvement with journal publications is highly desirable. (e.g., co-authorship, contribution to manuscript preparation).

Specific Qualifications for Senior RWE Analyst:

• 5+ years of progressive experience in real-world data analysis, with a significant portion dedicated to independent study design and leadership.
• A strong track record of journal publications is essential. (e.g., lead author, significant contribution to multiple peer-reviewed publications).
• Proven ability to translate complex analytical findings into actionable insights for diverse stakeholders.
• Experience with advanced analytical techniques (e.g., machine learning, causal inference) is a plus.

Preferred Skills (for both roles, but more emphasized for Senior):

• Experience with large healthcare databases (e.g., IQVIA, Optum, IBM MarketScan, SEER, NDHM).
• Knowledge of common data models (e.g., OMOP CDM).
• Familiarity with regulatory guidelines and best practices for RWE generation.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Roles and Responsibilities

• Software Development Lifecycle: Work on the full software development lifecycle of systems.
• Technical Expertise: Solid technical background with an understanding and/or hands-on experience in software development and web technologies.
• Product Lifecycle Management: Experience in going through a full product lifecycle, integrating internal and external customer feedback into product requirements, managing change requests, driving prioritization, and pre-/post-launch execution.
• System Analysis: Analyze systems, considering reliability, systems risks, and code.
• Project Management: Manage project conflicts, challenges, and dynamic business requirements to meet expected deliverables.
• Process Management: Excellent understanding of process management, improvement practices, and operation services.
• Communication: Strong written and verbal communication skills.

Desired Candidate Profile

• Experience: 2+ years of experience in end-to-end implementation and deployment within cloud systems.
• Technical Skills:
• Knowledge of Angular 8+, Azure, HTML, CSS, jQuery, JavaScript, ASP.Net, C#, SQL Server 2012/2014+, etc.
• Sound knowledge of Object-Oriented (OOPS) concepts.
• Good experience in Relational Database Management Systems, Database design, and Normalization.
• Hands-on experience in the design, development, and debugging of systems.
• Proficiency in Object-Oriented Design (OOD) to ensure scalability and maintainability.

Job Designation:  Software Developer - Full Stack

Job Location:  Bangalore

• Understand and identify requirements
  
• Design
  
• Coding
  
• Unit Tests
  
• Documentation
• Must have 1-4 years of experience as Full Stack Developer

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.