Tele sales Team Lead

Review Criteria

• Strong Product Designer profile.
• Minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.
• Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.
• Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.
• Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Role & Responsibilities

As we continue to scale, we are looking to hire a dynamic and results-driven Senior Product Designer to join our growing team at company. You will be playing a key role in building solutions and driving forward the product roadmap. You will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through.

What we’re looking for:

• Minimum 4-6 years in a Product Design or similar role (UX/UI Design).
• A portfolio of work displaying high quality, user experience-focused design and problem-solving.
• Strong understanding of User-Centered Design Processes, Design Principles, and Systems.
• Proficiency in design and wireframing tools (e.g., Figma).
• Excellent communication skills to clearly convey ideas to stakeholders.
• Strong time-management skills, with a proactive approach to meeting goals efficiently.
• Product sense and craftsmanship. You will own important product interactions with every company customer and should show the attention to detail this responsibility deserves.
• You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.

Ideal Candidate

• Collaborate with product managers and analysts to gather and assess user needs.
• Conduct interviews with customers to identify pain points and map out user journeys.
• Effectively present design ideas to developers and stakeholders.
• Identify and resolve UX issues.
• Create mockups and prototypes to demonstrate feature functionality and appearance.
• Convert wireframes into detailed UI designs.
• Maintain and develop a cohesive design language system for our core product.

Candidate must be based out of Mumbai Only

● Candidate should be Currently working in a sales role (not just past experience).

● Candidate should have B2B sales background, ideally dealing with brands or agencies

● Candidate should have experience in Service Sales only, not in product or other sales.

● Candidate must have Experience in Service industry sales – particularly in media, advertising, marketing, influencer, branded content, or digital solutions

● Strong track record of new business acquisition (not just account management)

● Ability to pitch, close, and grow media campaigns, IP sponsorships, or marketing retainers. ( Need someone who can actively engage with and secure brands, either for collaborations with company's marketing team or for sponsorship of the events company organize. )

● Experience at an online publisher, ad network, ad exchange, ad server, DSP, DMP, or other online advertising company is required

· Work Experience: 7+yrs

Technical Expertise

Must Have Skills:

· Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

· Strong hand on experience generating BI reports (strictly Mandatory)

· Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.

· Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

· Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.

· Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF.

· Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

· Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills:

· Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities:

· Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

· Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

· Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

· Perform root cause analysis and implement preventive measures to avoid future technical glitches.

· Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

· Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

· Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

· Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes:

· Flexibility

· Willing to work in shifts

· Willing to learn attitude

· Work location: Chennai/WFH

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A Business Architect is responsible for designing and aligning business strategies and operations with the organization's overall goals and objectives.

Roles and Responsibilities:

1.    Designing and implementing business strategies: Business Architects are responsible for developing and implementing business strategies that align with the organization's goals and objectives. They identify areas for improvement, design solutions, and work with stakeholders to implement changes.

2.    Aligning business processes: Business Architects ensure that business processes are aligned with the organization's overall goals and objectives. They identify areas for improvement and design processes that support efficient and effective operations.

3.    Developing and implementing business architecture: Business Architects develop and implement business architecture that aligns with the organization's goals and objectives. They define the organization's structure, systems, processes, and technology, ensuring that they are aligned with the business strategy.

4.    Analyzing business requirements: Business Architects analyze business requirements to identify opportunities for improvement. They work with stakeholders to define requirements and design solutions that meet those requirements.

5.    Leading cross-functional teams: Business Architects lead cross-functional teams, bringing together stakeholders from different departments to design and implement solutions that support the organization's goals and objectives.

6.    Communicating with stakeholders: Business Architects communicate with stakeholders to understand their needs and expectations, and to keep them informed of progress and changes. They work with stakeholders to ensure that solutions meet their requirements and expectations.

7.    Managing change: Business Architects manage change by identifying potential roadblocks and developing strategies to mitigate them. They work with stakeholders to implement changes and ensure that they are adopted effectively.

8.    Continuously improving processes: Business Architects are responsible for continuously improving processes to ensure that they remain aligned with the organization's goals and objectives. They identify areas for improvement, design solutions, and work with stakeholders to implement changes

Overall, a Business Architect plays a critical role in designing and implementing strategies, processes, and systems that support the organization's goals and objectives. They work closely with stakeholders across the organization, leading cross-functional teams and managing change to ensure that solutions are effective and efficient.

Total exp: 8-10 years

 Rel exp: 5 years (Business analysis, Management consulting)

 Location: Chennai

 Salary package: 22-25 LPA (on average)

• Hybrid app development in Flutter, with Magento 2 hybrid ecommerce
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React JS, Ionic and Amber.
• Proficiency with server language Java(Spring Framework)
• Familiarity with database technology such as MySQL, Oracle and MongoDB, NoSQL, ElasticSearch and other database technologies.
• English language
• Experience: 3 to 5 years
• Education: software engineer or self-education. Speed, knowledge, and competencies are key factor.
• working days based on UAE calendar/min 20 days per month, working hours 9 AM – 6:30 PM/Ahmedabad time zone

About

Company is a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and wellbeing. You can check out the digital health clinic for men at manmatters.com and the digital health clinic for women at bebodywise.com 

Requirement

• Company is looking for an Android developer responsible for the development and maintenance of existing applications along with continuous integration of new features, who can take the ownership and work independently.
• At least 2 years of experience with MVVM architecture
• 5-8 years of experience with Android development
• Extensive experience of 3rd party integration
• Good knowledge of Java and Kotlin
• Good Logical ability
• Notification and Payment Gateway experience
• Adaptation to new technologies
• Able to design dynamic complex U
• Experience building custom SDK
• Experience with Multi Module Application

Responsibilities

• Integrate the design into high-quality code.
• Ensure the performance, quality, and responsiveness of an application.
• Identify and correct bottlenecks and fix bugs.
• Work along-side other developers working on a different platform for the Application. Therefore, commitment to collaborative problem solving, design implementation and creating a quality product is essential.

Soft Skills [Required]:

• Positive attitude
• Good analytical skills
• Hungry for growth
• Problem solving

• We run functional teams based on the SCRUM methodology and are a fairly Agile environment, with 2 week sprints and teams with a minimum of 2 developers (preferably 3) plus a Platform Owner.
• Sprints cannot be interrupted and work is planned out well in advance to keep stress down to a minimum.

• Line by line code reviews for every pull request on Gitlab maintains code quality and keep everyone in the loop & learning.
• At least 2 people working together on every project (collaborating not pairing)

• Kotlin is strongly preferred
• Experience with clean architecture and MVVM
• Experience with Jetpack Libraries ( Navigation, Paging, Room, Data Binding)
• Experience with Dependency Injections (Dagger2)
• Experience with Rx Java, Rx Android & Co-routines
• Practical understanding of Continuous Integration and Delivery

• A resume in pdf format. Include into your resume the links to software, mobile apps,