Customer Success and Support Executive

About Infinx

A unique player in the U.S. revenue cycle market, Infinx combines the best of AI software with qualified domain experts in human intelligence (HI)to deliver a robust, end-to-end solution to our customers. Established in 2011, Infinx has grown rapidly to serve more than 100 customers, including some of the largest hospitals, radiology and imaging centers, and diagnostic labs in the United States. Our offices in Mumbai and Bangalore build the products that serve these customers.

Roles & Responsibilities

Who are we looking for?

We are looking for a technical product manager who can get to the heart of a problem quickly and solve it. If you love to work in a start-up-like and high-performance environment, drive great things, and be great in the process; if you love the amalgamation of Analytics, Machine Learning, and Technology to build world-class software products and solutions; Infinx is the place for you.

As an integral member of the Product team at Infinx, you will be bestowed with the responsibility to ensure product line success. In this role, you will work with the Product Team to shape the direction of Infinx’s Revenue Cycle and Patient Access products that establishes us as a SaaS leader in a highly competitive and rapidly changing healthcare market. Apply your expertise to build products for healthcare providers so that they focus more time on doing what they do best: provide patient care.

How will you lead?

• Liaise with the Product Leadership to prioritize initiatives for scrum teams; define outcomes for sprints and releases
• Work closely with the product engineering team to drive product requirements and ensure the timely release of products and solutions, managing the complete life cycle of products/modules you are responsible for
• Build, groom, and prioritize the backlog based on KPI/data-driven decision-making; value data over opinions
• Drive product releases against committed features and functionalities through feature prioritization and trade-off decision-making with product engineering
• Act like an owner for the success of your product and ensure that product decisions are based on strong logical rigor and in-depth analysis
• Monitor industry trends and evangelize new offerings and solutions with the leadership team; combine tactical roadmaps and requirements with strategic goals
• Collaborate cross-functionally with developers, account leads, operations, and customer success to coordinate releases and deliver high market-acceptance products

What’s our ideal candidate?

• A self-starter who thinks creatively and laterally to create a product that is central to the success of the business
• 3-5 years of product management experience; development experience is a plus
• Familiar with the agile development framework and SDLC; experience with JIRA or other development tracking tools is a plus
• Experience in Analytics and Data-driven decision-making and tools is highly desirable
• Basic exposure to key technologies/products like SQL, Python, AWS, etc. is desirable
• Experience with SaaS/ PaaS products, ETL technologies or data warehouses is a plus
• Exposure to US Healthcare/ Health IT environment is a plus
• Work experience in a startup would be a plus
• Ability to work across geographies and time zones
• Creative, resourceful, detail-oriented, highly organized, and hands-on Strong problem-solving and analytical skills
• Comfortable with a fast-paced, always-on, highly ambiguous environment

Job Description: As a .NET + Angular Developer, you will be responsible for developing and maintaining web applications using .NET technologies and Angular. You will work on a variety of projects, including the design and implementation of RESTful APIs, microservices, and front-end components. Your role will involve applying best practices in software development, including test-driven development (TDD) and automated unit testing, to ensure the delivery of high-quality software solutions.

Key Responsibilities:

• Develop and Maintain Applications: Design, develop, and maintain web applications using .NET, C#, ASP.NET, and Angular.
• RESTful API Development: Create and manage RESTful APIs to enable seamless integration between front-end and back-end systems.
• Microservices Architecture: Work on microservices-based architectures to enhance scalability and maintainability of applications.
• Automated Unit Testing: Implement automated unit tests to ensure code quality and reliability.
• Test-Driven Development (TDD): Apply TDD principles to write efficient and effective code.
• Database Management: Design and manage databases using MSSQL, ensuring data integrity and performance.
• Collaboration: Work closely with cross-functional teams, including front-end developers, UX/UI designers, and product managers, to deliver high-quality software solutions.
• Documentation: Maintain comprehensive documentation for code, APIs, and system architecture.

Required Skills and Qualifications:

• Proficiency in .NET Technologies: Strong experience with .NET, C#, and ASP.NET.
• Front-End Development: Expertise in Angular for building dynamic and responsive user interfaces.
• RESTful APIs: Experience designing and consuming RESTful APIs.
• Microservices: Knowledge of microservices architecture and implementation.
• Database Skills: Proficiency in MSSQL for database design and management.
• Automated Unit Testing: Experience with automated unit testing frameworks and tools.
• Test-Driven Development: Familiarity with TDD methodologies and best practices.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience with additional front-end frameworks or libraries.
• Knowledge of DevOps practices and tools.
• Familiarity with Agile methodologies.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Flexible working hours and remote work options (if applicable).

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

• Possessing excellent product knowledge to enhance customer experience
• Ability to conduct product demos, understand customer requirements and recommend solutions for different business use cases using our suite of tools & platforms.
• Assist sales team with upsell of new products to customers based on usage...
• Proactively engage with customers to provide support & assist while onboarding to reduce their time to "Glam! moments."
• Maintaining a pleasant working environment for your team

• A bachelor’s degree in administration or related field.
• Excellent interpersonal, written & oral communication skills
• Usage of innovative methods for conflict resolution
• Must be fluent in English & Hindi

• Working closely with sales and operations & Sales team on all diversity involving recruitment to ensure fairness in hiring practices
• Using various methods to recruit and network with potential candidates including social media platforms, networking events, job fairs, job portals and campus hiring
• Ensuring proper onboarding for new hires and the necessary paperwork is completed promptly and accurately
• Providing feedback to management about details regarding applications
• Using standardized screening techniques, Assess the skills, qualifications and experience of potential candidates
• Coordinating the hiring process end-to-end

What you need to have:

• Proven experience of 4-6 years as a Talent Acquisition Specialist, TA lead, or similar role
• Should have experience into sales hirings and building sales teams
• Edu-tech experience preferred.
• Hands-on experience with the largest job sites like, Indeed, LinkedIn and Campus Hiring
• Experience with full-cycle recruiting, using various interview techniques and evaluation methods
• Familiarity with applicant tracking systems
• Strong interpersonal skills and communication skills
• Team spirit

https://electronlabs.org/">Electron Labs is building a new protocol to make various blockchains interoperable. Our goal is to enable cross-chain contracts to connect with each other in the same way as same-chain contracts connect i.e., via function calls. We have developed a new in-house tech called https://garvitgoel.medium.com/what-is-bdlc-and-how-it-works-5716fbbacde8">Bi-Directional Light Client that allows a smart contract to independently verify whether the cross-chain transactions submitted to it are valid. We further use ZK-SNARKS to reduce the gas cost of running the light client on-chain.

Desired Qualifications

1. A good grasp of blockchain fundamentals, various consensus algorithms, and detailed knowledge of at least one major blockchain.
2. Previous work (demonstrable) in blockchain technology, web3, or protocol development
3. In-depth understanding of Number Theory and Cryptography. Knowledge of Cryptographic Algorithms and zero-knowledge proofs are highly preferred.
4. Superior mathematics and problem-solving skills, excellent pattern recognition, passion for solving puzzles.
5. Proficiency in one of the following languages: Go-lang, Rust, is highly preferred. Working knowledge of Solidity, Javascript, Python, or similar scripting languages puts you in front of our list
6. Grounded research skills and an ability to absorb documentation quickly
7. Strong background in Computer Science. Knowledgeable in Algorithms and Data Structures.

Roles and Responsibilities

1. You will be assigned one blockchain (Ethereum /Polygon /NEAR /tendermint /Polkadot/Aleo). You will be required to implement the light client of this blockchain in https://docs.circom.io/">Circom language (Domain Specific Language for ZK-SNARKS).
2. Write go-lang based networking relayers that enable communication between blockchains and zk-provers.
3. Maintain relayer and zk-prover infrastructure (cloud machine and codebase)
4. Write kickass documentation.

Location: Delhi NCR, India | Remote

Your responsibilities will include:

• Tracking of system defects reported by users, ensure prompt resolution to the defects reported and facilitate users in
• Assessment and implementation of service requests in according to operating procedures, g. data patching requested by users.
• Tracking and monitoring of change requests raised, conduct of impact assessment, design & implement solution and facilitate users in change request testing
• Ensure the smooth operation of the SD Portal, and support is not disrupted during normal office working
• Maintain the development hardware and software patches and update changes to the documentation where necessary
• Upgrade of software such as application server, and testing arising from the software upgrade.
• Respond to calls and email messages from users about problems or queries regarding Portal, execution of scheduled events such as monthly jobs, financial/calendar year- end activities, interface testing, support of audit-related activities, decommissioning activities.
• Manage project timeline, resources, scope and change requests.
• Review deliverables and ensure they are of requisite

Requirement:                          

• You have at least 5-6 years of working experience in information technology; of which at least 3 years of working experience in software development using OutSystems Agile development platform and at least 1 project implementation experience in OutSystems.
• You have some experience in supporting IT projects on OutSystems Platform
• You have good knowledge of software development, specifically in OutSystems and domain knowledge in the areas of Human Resource or Corporate Administration.
• You have strong technical skills in OutSystems, Microsoft SQL Server platform.

Tech Stack

• .Net
• C#
• Jquery
• Javascript
• Html
• CSS