Customer Success and Support Executive

Job Description: Lead Generation Specialist (Female US/Canada Market)

Location: Remote / Work From Home

Employment Type: Full-Time Immediate Joiner Preferred

About Us

Augmentive Business 7 Solutions Pvt. Ltd. (AB7 Solutions) is a global professional services company providing Remote Professionals and outsourcing solutions to clients across the USA, Canada, and beyond. Our service offerings include:

• Healthcare Outsourcing: Medical Scribing, Medical Billing & Coding, Medical Transcription, Call Support.
• Business Support: Bookkeeping, Accounting, Recruitment, Data Entry, Virtual Assistance.
• Digital & IT Services: Digital Marketing, Website & Mobile App Development, SEO/SEM, and more.

We are expanding our reach in the US & Canadian markets and looking for a smart, confident, and results-driven female professional to generate qualified leads and business opportunities.

Role Overview

The Lead Generation Specialist will be responsible for identifying, connecting, and engaging potential clients in the US & Canadian markets. She will act as the first point of contact, understand client requirements, introduce AB7 Solutions services, and build a strong pipeline of opportunities across healthcare outsourcing, IT, and business support verticals.

Key Responsibilities

1. Outbound Calling & Client Engagement

• Make professional calls to US & Canadian businesses.
• Introduce AB7 Solutions service portfolio and generate interest.
• Qualify prospects by understanding their requirements, budgets, and decision-making process.

1. Lead Generation & Research

• Source new leads from multiple platforms:
• LinkedIn Sales Navigator, Apollo.io, ZoomInfo, Seamless.ai.
• Freelance/RFP portals (Upwork, Fiverr Business, Clutch, GoodFirms).
• Healthcare/IT association directories.
• Research industry trends and build a targeted prospect list.

1. Pipeline & CRM Management

• Maintain accurate lead data in CRM/Excel trackers.
• Document call notes, client requirements, and follow-up status.
• Provide daily/weekly reports on lead progress and conversions.

1. Collaboration & Strategy

• Work closely with internal teams (Sales, Delivery, Marketing).
• Suggest new business opportunities or verticals based on market insights.
• Contribute ideas for outbound campaigns, email outreach, and LinkedIn marketing.

Required Qualifications & Skills

• Education: Graduate (MBA in Marketing/Business preferred).
• Experience: 25 years in International Lead Generation, Inside Sales, or Business Development (US/Canada market focus).
• Communication:
• Fluent in English (neutral or near-native accent).
• Excellent telephone, presentation, and written communication skills.
• Technical Skills:
• Proficiency with lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo, HubSpot/Zoho CRM).
• Strong internet research and prospecting skills.
• Market Knowledge: Familiarity with US/Canada business culture, healthcare outsourcing, IT/digital services.
• Personality Traits: Smart, proactive, persuasive, organized, and confident.

Preferred Background (Good to Have)

• Prior experience in Healthcare outsourcing (Medical Scribing, Billing, Transcription) or IT outsourcing (Web/Mobile Development, Digital Marketing).
• BPO/KPO/Recruitment industry experience in US/Canada processes.
• Proven record of meeting/exceeding lead generation targets.

About Us:
Three Wheels United works in the exciting fintech domain by developing novel solutions to improve financial inclusion and reduce pollution. Our solutions are backed by cutting edge technology which helps streamline complex financial instruments and improve operational efficiency between various partners. Three Wheels United has won several awards for its efforts in driving sustainable use of resources and promoting clean technology and not surprisingly is backed by multiple international and national venture funds.

Being a start-up, Three Wheels United offers a challenging fast-paced environment to learn and grow by providing you opportunities to step out of comfort zone and tinker with your creative and innovative side and host various responsibilities.

In collaboration with Microsoft Research, we are developing a data-driven lending platform catered towards the needs of “emerging markets” users. The complete platform has various components, all working in tandem to provide a “comfortable” loan journey for our borrowers by working on increasing their ability to earn more as well as improving their willingness to repay. As someone joining the technology team, you’ll have the chance to experience and lead efforts into scaling the existing systems to thousands of users across India and outside. You’ll also get a chance to learn the various nuances of working in the domain of finance and sustainable technology development.

We are looking for outstanding engineers to assist building up the core components as well as designing new components. Knowledge of existing technologies is preferred, but ultimately, we are looking for individuals with a growth mindset, willing to learn and contribute to their growth and the growth of their peers.

Our lending model has been identified as one of the most innovative in global south by the Climate Finance Lab and we have raised seed funds from global Angel investors to scale our operations. We work closely with Microsoft Research India and Mahindra Electric as our technology partners. The technology team is being incubated at Microsoft Research’s Center of AI and Societal Impact and will work closely with Researchers to iron out the platform. https://hashedin.com/blog/acm-sigchis-1st-bangalore-chapter-user-research-in-action/">HashedIn and Diode cover in brief our partnership with Microsoft Research’s TEM group and the work around financial inclusion and sustainable technology development.

• Develop, modify, and maintain code base of various applications.
• Coordinating with a remote team and applying appropriate branching, labelling using GIT.
• Adding features to the existing web dashboard for monitoring and supporting field operations.
• Implementing application testability and diagnostics and fixing bug with REDUX architecture.

• 2+ years’ experience with development of Restful APIs.
• Knowledge of MVC architecture.
• Strong Knowledge of Database management and OOP.
• Any prior experience of using CD/CI pipelines and experience with azure web services.

• Contributions to Opensource projects.
• Contributions to developer community through Stack Overflow, TopCoder, CodeChef, Google Developer Groups etc.
• Relevant personal or public technical blogs

Embedded developer -

Experience: 5-7 Years

Skill: -

Strong Embedded C/C++ developer

Our client belongs to a reputed 125-year-old group of businesses in multiple locations with a turnover of $4 billion. It is one of the fastest growing brands in the packaged food category committed to adhering to the highest health and safety standards.

It has a diversified range of products in various categories like dairy and snacks. It is also a supplier to the leading institutional buyers like Mother Dairy, Walmart, Grofers, Spencers, Amazon and Big Basket.

The group has earned the recognition of "A Great Place to Work at" and the “Best Employer” tag as well.

• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results
• Driving the sales performance of all the 3rd party e-commerce platforms & market places
• Overseeing or directly managing digital marketing channels across PPC, SEO, display, affiliates and email marketing and social media
• Managing all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Working with developers to improve website performance and overseeing website uploads and landing pages development
• Analysing various data in order to deliver data driven strategies in order to deliver top performance and achieve predesigned KPIs
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment

Desired Candidate Profile

• A degree in Marketing, Business Administration
• Prior experience in a similar role for at least 4 years in performance marketing in consumer products
• A solid understanding of e-commerce frameworks
• A self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
• A high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Excellent communication skills    

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Front-end Developer

*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).

*H1 is the future of digital banking. 

*Recently capitalized, and in a strong growth phase to expand nationally and into 5 additional countries.

About the Job:

H1 seeks front-end developers with experience on React, UX and responsive layout for our development team

In this role, you will report directly to the CTO

Agile based organization, with bi-weekly sprints on long-term project

Responsibilities:

• Build an extraordinary tech product (software) from an user centric perspective, for all the different actors involved with the organization and in direct contact with the technology (clients, management, finance, risk/operations team, commercial team, marketing, etc.) 
• Working with the CTO to build the roadmap and agile based organization required.
• Receive and react to product feedback from all internal and external stakeholders
• Create and optimize company web applications
• Product KPIs, and product releases on a recurring basis
• Producing reports to monitor level of usability, engagement, etc. (product metrics and analytics)
• Contributing to deliver the expected results from a usability and engagement perspective

About You:

• With strong software product background, and extraordinary capabilities in terms of product strategy development and usability 
• 3-6+ years robust experience on developing software products in an agile based organization
• Demonstrated success in bringing new products to market, capturing market share and delivering market leading products and services.
• Clear examples of products managed or developed during his/her career 
• Strategic thinking: you are able to think at the strategic level and make the link with the pixel level 
• Able to work in a flat and transparent manner within a fast paced environment
• Results oriented
• Academic education in tech/product/digital related careers
• High level english (spoken and written). Spanish at any level would be a great plus.
• Entrepreneurial mindset: Is looking for a very ambitious project. Due to the stage of growth kick-off the upside could be extraordinary (a life-time opportunity)

Skills:

• Great flavour towards software products
• High expertise and excellence on software usability and user experience optimization. Expertise in software design
• Sensitivity towards customers and users
• Data driven decision making
• Deep knowledge of the digital world
• Fintech / Proptech / Digital banking background experience will be very positively considered, but not necessarily needed
• ReactJS on typescript with class and hooks
• Experience with responsive design
• Css with less compiler experience
• Long SPA development using json web tokens security
• AntD library would be a plus
• Experience in working with tech teams, on an agile based style
• Proactive and able to take initiative. Decisive and resolute
• “Out of the box” thinker
• Creative thinker
• Works well in a team and with a wide range of people from different backgrounds and ages
• Organised and methodical
• Succeeds under pressure
• Is able to have fun and keep a positive atmosphere in the team

Location of Headquarters: Madrid, Spain

Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India

This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.

Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)