Customer Success and Support Executive

Company Description

Appiness Interactive Pvt. Ltd. is a Bangalore-based product development and UX firm that

specializes in digital services for startups to fortune-500s. We work closely with our clients to

create a comprehensive soul for their brand in the online world, engaged through multiple

platforms of digital media. Our team is young, passionate, and aggressive, not afraid to think

out of the box or tread the un-trodden path in order to deliver the best results for our clients.

We pride ourselves on Practical Creativity where the idea is only as good as the returns it

fetches for our clients.

Position Summary:

We are seeking a highly skilled Technical Project Manager with a robust background in

technology. The ideal candidate should have hands-on experience as a developer or QA and

demonstrate a proven track record of managing teams and delivering technical projects. This role

is critical in bridging technical expertise and project management to ensure successful project

delivery.

Key Responsibilities:

Project Planning & Execution:

● Define project scope, objectives, and deliverables in collaboration with stakeholders.

● Create detailed project plans, schedules, and budgets, ensuring alignment with organizational

goals.

● Track and report project progress, proactively addressing potential risks and issues.

Technical Leadership:

● Leverage experience in development or QA to provide guidance to the team.

● Conduct technical reviews and provide input to ensure the quality and feasibility of

deliverables.

● Collaborate with development teams to resolve complex technical challenges.

Team Management:

● Lead cross-functional teams, ensuring efficient collaboration and clear communication.

● Mentor and motivate team members, fostering a culture of accountability and excellence.

● Facilitate knowledge sharing and skill development within the team.

Stakeholder Communication:

● Act as the primary point of contact for stakeholders, ensuring clear and consistent

communication.

● Translate technical concepts into business-friendly language for non-technical stakeholders.

● Ensure alignment between business objectives and technical deliverables.

Process Optimization:

● Implement and improve project management methodologies and best practices.

● Ensure adherence to quality assurance and software development standards.

● Continuously evaluate project performance and identify areas for improvement.

Required Qualifications and Experience:

Technical Background:

● Bachelor's or Master's degree in Computer Science, Engineering, or related field

(BE/BTech/ME/MTech/MCA).

● Hands-on experience in development or QA.

● Proficiency in at least one of the following: Python, JavaScript, React, Node.js, Java, or QA.

Project Management Expertise:

● At least 2 years of experience in a team management or project management role.

● Strong knowledge of project management methodologies (Agile, Scrum, Waterfall).

● Experience with project management tools such as JIRA, Trello, or MS Project.

Total Experience:

Minimum of 4 years in technology roles with a mix of technical and management experience.

Desired Skills:

● Strong analytical and problem-solving skills.

● Excellent verbal and written communication abilities.

● Ability to manage multiple priorities and adapt to dynamic environments.

● Certification in project management (e.g., PMP, PRINCE2, CSM) is a plus.

What We Offer:

● A collaborative and innovative work environment.

● Opportunities for professional growth and skill development.

● Competitive compensation and benefits package.

** Certification in Mulesoft Mandatory

** Btech/BE /MCA only with 10+ exp in Mulesoft

** Ready to join within 0-15 days/ serving NP

SOA

REST

Web Services

Mule ESB

Anypoint Studio

API Management

CloudHub

Integration Patterns

Good Communication skills

About the role

Checking quality is one of the most important tasks at Anakin. Our clients are pricing their products based on our data, and minor errors on our end can lead to our client's losses of millions of dollars. You would work with multiple tools and with people across various departments to ensure the accuracy of the data being crawled. You would setup manual and automated processes and make sure they run to ensure the highest possible data quality.

You are the engineer other engineers can count on. You embrace every problem with enthusiasm. You remove hurdles, are a self-starter, team player. You have the hunger to venture into unknown areas and make the system work.

Your Responsibilities would be to:

• Understand customer web scraping and data requirements; translate these into test approaches that include exploratory manual/visual testing and any additional automated tests deemed appropriate
• Take ownership of the end-to-end QA process in newly-started projects
• Draw conclusions about data quality by producing basic descriptive statistics, summaries, and visualisations
• Proactively suggest and take ownership of improvements to QA processes and methodologies by employing other technologies and tools, including but not limited to: browser add-ons, Excel add-ons, UI-based test automation tools etc.
• Ensure that project requirements are testable; work with project managers and/or clients to clarify ambiguities before QA begins
• Drive innovation and advanced validation and analytics techniques to ensure data quality for Anakin's customers
• Optimize data quality codebases and systems to monitor the Anakin family of app crawlers
• Configure and optimize the automated and manual testing and deployment systems used to check the quality of billions of data points of over 1000+ crawlers across the company
• Analyze data and bugs that require in-depth investigations
• Interface directly with external customers including managing relationships and steering requirements

Basic Qualifications:

• 2+ years of experience as a backend or a full-stack software engineer
• Web scraping experience with Python or Node.js
• 2+ years of experience with AWS services such as EC2, S3, Lambda, etc.
• Should have managed a team of software engineers
• Should be paranoid about data quality

Preferred Skills and Experience:

• Deep experience with network debugging across all OSI layers (Wireshark)
• Knowledge of networks or/and cybersecurity
• Broad understanding of the landscape of software engineering design patterns and principles
• Ability to work quickly and accurately in a highly stressful environment during removing bugs in run-time within minutes
• Excellent communicator, both written and verbal

Additional Requirements:

• Must be available to work extended hours and weekends when needed to meet critical deadlines
• Must have an aversion to politics and BS. Should let his/her work speak for him/her.
• Must be comfortable with uncertainty. In almost all the cases, your job will be to figure it out.
• Must not be bounded to comfort zone. Often, you will need to challenge yourself to go above and beyond.

• Working on Executive Leadership Talent Needs (Senior Management) for reputed
• clients across the technology sector. The role involves extensive Industry Mapping and
• organization research, Executive research, Organization structures, Talent mapping,
• and various modes of Headhunting.
• Client engagements, Candidate management, Sourcing, Screening, interviewing and
• assessing candidates.
• Meeting Future technology leaders face to face and building a relationship with them
• Source candidates using databases, social media, etc. Evaluate resumes and applications
• Assume responsibility of pre-interview screening
• Match the most suitable candidates for different positions. Foster a good relationship with
• the clients.
• Facilitate and finalize agreements between candidate and employer

Responsibilities::

• Plan and execute all digital marketing strategy including SEO/SEM, marketing database, email, social media and campaign management for Tactic Solutions

• Responsible to generate the inbound lead for our IT services.

• Design, build and maintain our social media presence

• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

• Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests

• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

• Website management using Google Webmaster & Analytics

• SEO, SEM, SMM activities including Blogs and articles

• Preparing detailed strategy reports

• Identifying powerful keywords to drive the most valuable traffic

• Filling websites and other content with effective keywords

• Writing effective SEO content for blogs, websites and social media accounts

• Developing link building strategies

• Analysing keywords and SEO techniques used by competitors

• Compiling and presenting SEO guidelines

• Perform competitive analysis and identify gaps in our content or areas of improvement in our web design

• Track important SEO metrics including organic traffic, conversion rates and time spent on page

• Report on performance metrics comparing them to our SEO goals and benchmarking data

• Follow SEO trends and stay up-to-date with new tools and practices

Skills::

• MARKETING STRATEGY

• SEO

• SMO

• DIGITAL MARKETING

• SOCIAL MEDIA

• MARKET RESEARCH

• SOCIAL STUDIES

Website - https://praxinfo.com/">https://praxinfo.com/

1. Managing competitors and keyword analysis.
2. Creating the content on the basis of the above-mentioned analysis.
3. Working on on-page SEO techniques