Customer Success and Support Executive

About Buildesk

Buildesk is revolutionizing the real estate industry with our cutting-edge Sales & Payment Management solutions. Our integrated ERP and CRM platform empowers developers and brokers to streamline their processes, maximize efficiency, and achieve measurable results. At Buildesk, we are not just a company—we are a close-knit team driven by innovation, collaboration, and a shared vision of transforming real estate sales. With our presence in Tier 1, Tier 2, and Tier 3 cities, and global presence, we’re growing rapidly, offering unmatched opportunities for personal and professional growth.

What You’ll Do

As a Business Development Executive, you will:

• Build strong, meaningful relationships with real estate developers and brokers to showcase the value of Buildesk’s solutions.

• Identify and seize new market opportunities, leveraging your network and regional expertise.

• Develop and execute strategic sales plans to achieve and exceed individual targets.

• Present, pitch, and negotiate deals with CXOs, Promoters, and Directors, driving them to closure.

• Provide insights that shape our offerings, ensuring alignment with client needs and market demands.

• Collaborate with cross-functional teams to ensure client success, satisfaction, and retention.

• Take on a consultative role, guiding clients to solutions that directly address their business challenges.

What We’re Looking For

We need a dynamic individual who brings:

• Proven Success: 2+ years of direct ERP/CRM sales experience with a demonstrated ability to meet and exceed targets.

• Industry Knowledge: Deep understanding of the real estate industry’s unique challenges and needs.

• Sales Expertise: Confidence in engaging and closing deals.

• Regional Acumen: Strong network and familiarity with cultural nuances in allocated geographies.

• Exceptional Communication: Fluency in English and Regional Language; Hindi language skills are a bonus.

• Team Player: A collaborative mindset with the drive to contribute to a growing, vibrant team.

• Energy & Passion: Self-motivation, eagerness to learn, and a relentless focus on achieving results.

Key Responsibilities

As a Sales Specialist at Buildesk, you will be responsible for driving growth, managing leads, and contributing to the success of the team through the following key activities:

1. Lead Generation & Market Research

• Outbound Visits: Proactively conduct field visits to generate fresh leads and identify potential business opportunities.
• Strategic Partnerships & References: Establish and nurture relationships with strategic partners and leverage market references to expand the lead pool.

2. Lead Qualification

• Inbound Lead Qualification: Review and assess inbound leads, ensuring they meet our target criteria to move forward in the sales process.

3. Demo & Negotiation

• Product Presentations: Conduct in-person product demos to engage prospects, demonstrating how Buildesk’s solutions can benefit their business.
• Deal Closure: Lead negotiation discussions with prospects and close deals independently, with the option to collaborate with senior team members on highpotential leads.

4. CRM & LMS System Management

• Daily Updates: Use our CRM and LMS systems to log all interactions, updates, and progress on leads daily. Ensure data accuracy and completeness.

5. Daily Reporting

• Activity Reporting: Submit daily reports on your activities and progress to senior management, ensuring transparency and accountability.

6. Ownership & Target Achievement

• Ownership: Take full responsibility for your assigned targets, activities, and results.
• Weekly Targets: Meet or exceed weekly targets, with a focus on lead prospecting and deal closures.

Why Join Buildesk?

• Culture of Growth & Innovation: Be part of a dynamic, collaborative team where your ideas are valued, and your contributions drive real change.

• Exciting Career Growth: As a top performer, you'll have the unique opportunity to lead international sales and consulting, opening doors to global career advancement.

• Consultative Approach: At Buildesk, you’re not just selling—you’re consulting, helping clients solve real business challenges with our cutting-edge solutions.

• Impactful Work: Your efforts will directly contribute to transforming the real estate industry, empowering clients to streamline operations and increase efficiency.

• Recognition & Rewards: Competitive compensation and clear career progression pathways that recognize and reward your achievements.

• Continuous Learning: Access to programs designed to help you grow both personally and professionally, fostering an environment of constant improvement.

• Team Collaboration: Work in a team-oriented environment where collaboration and innovation are key to our success. Every member’s contributions are valued, and your input will shape our future.

Join us in transforming the real estate landscape while building your career with a company that values growth, innovation, and collaboration.

Requirements:

• Minimum 3 years of experience in React Native.

• Integration of Rest APIs in react native.

• Firm grasp of the JavaScript and Typescript language and its nuances, including ES6+ syntax

• Knowledge of functional and object-oriented programming

• Ability to write well-documented, clean JavaScript code

• Rock solid at working with third-party dependencies and debugging dependency conflicts

• Familiarity with native build tools, like XCode, Gradle, Android studio and IntelliJ

• Proficient understanding of releasing and monitoring apps on IOS App store, Play store.

• Should be able to communicate to backend developers on API building and modifications needed.

• Testing and releasing builds Experience in application testing software’s Appium is preferable.

• Understanding of REST APIs, the document request model, and offline storage

• Experience with automated testing suites, like Jest or Mocha

• Experience with handling production mobile apps.

• Experience with performance testing and optimization.

Responsibilities:

You’ll

• We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms.

• You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

• Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Transition existing React web apps to React Native.

BE / B-Tech degree and 2+ years of work experience, or ME / MS degree and 2+  years of work experience, in Computer Science.

• Strong programming skills in Python/Django
• Experience with Angular, JavaScript frameworks/libraries
• Hands on experience with MySQL, PostGreSQL or other RDBMS
• Experience with Web application security and Secure coding practices
• Strong Analytical thinking and problem solving ability
• Familiarity with software collaboration tools – GIT
• Ability to work with a distributed and diverse team of researchers and developers.
• Excellent English language communication skills, both written and verbal.
• High level of innovation and motivation

Responsibilities:

• Understanding requirements from the product manager and translating to technical specifications
• DB schema development
• API development (structuring REST endpoints + real-time endpoints like socket.io integration)
• Integrating 3rd party services for payments, email, whatsapp, and other such services
• Optimizing our current architecture & processes for scale (we expect usage to go up)
• Guiding junior developers on best coding practices

Requirements:

• Experience in at least one Python-based Web Framework like Flask or Django
• Experience in SQL databases & API design
• Experience with Docker
• Hands on experience in full lifecycle development and deployment of a platform/system
• Being a self-starter with the ability to thrive in ambiguous and high pressure scenarios working towards a common goal with other teams

• Systems: REST & Graphql API’s, WSDL, XML JASON. Integration protocol, data exchanges between systems. Magento, Logistics, ERP integration experience
• Role: Will be responsible for developing and integrating API framework. Build service layer.
• Education : B.Tech – CSE, premium institute
• Experience : 3-6 Years, High transactional website, multiple system integration, AWS, Middleware and MySQL, MongoDB, Restful API. Team player, Passion for Coding. Magento eCommerce system design and database is desirable

• Collaborate with the team members to understand the client requirements.

• Advance coding skills in PHP, HTML, CSS, JavaScript and Scripting language desirable.

• Must have experience in working on frameworks such as Laravel, CodeIgniter.

• Write clean and well-structured codes.

• Produce detailed technical product descriptions.

• Troubleshoot, test and maintain the core product software along with the databases to ensure strong functionality and optimization.

• Contribute to all the software development phases.

• Follow the industry’s best practices for writing clean code.

• Develop and deploy the latest features that facilitate the relevant tools and procedures if required.

• Improve the code-base of our products in a significant manner