Cutshort logo
For Employers
BigStep Technologies Pvt Ltd logo
Customer Success and Support Executive
Customer Success and Support Executive
BigStep Technologies Pvt Ltd's logo

Customer Success and Support Executive

Pratishtha Thakur's profile picture
Posted by Pratishtha Thakur
0 - 1 yrs
₹4L - ₹5L / yr
Remote only
Skills
Product demonstration
Customer Success
Customer Support
Communication Skills
skill iconProgramming

The desired candidate must have a technical background in computers / software with good analytical and problem-solving skills, and strong written communication skills. The selected candidate will be providing support for our software products and services to our clients.

 

Roles & Responsibilities:

 

Understand the software products demonstration

- Present the software product demo to clients

-Understanding and documenting client requirements and identifying the solutions according to our software product.

- Handling support tickets filed by clients.

- Coordinating with the Software Development Team for resolving client problems.

- Identify customer needs and help clients use specific features.

- Inform the ,client about new features and functionalities

- Respond to client/customer queries in a timely and accurate way.

- Must have strong written and verbal English communications skills.

- Must have basic knowledge of programming.

- Must have a technical background in computers/software.

- Must have good analytical and problem-solving skills.

- Must be a good team player, good learner and self-starter.

- Ability to work independently.

 

Experience: Freshers

** Female candidates are preferred**

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About BigStep Technologies Pvt Ltd

Founded :
2008
Type :
Services
Size :
100-1000
Stage :
Profitable

About

BigStep Technologies is a leading Cloud-Native Software Engineering and Product Development company. Our product engineering and IT services spectrum includes - Web & Mobile Apps Development - Enterprise Software Development - Managed Cloud Services & DevOps - Backend & API Development - Robotic Process Automation (RPA) - Setting-up & Running Global Capability Centers We also specialize in building: - Live Interactive Video, WebRTC & Real-time Engagement Applications - SaaS Product Architecture - Managed AWS Services Today, we are the trusted technology partner for many organizations across the globe. Our Clients include over 600 companies, from startups to enterprises, who believe that Digital Transformation and Customer Experience (CX) are critical to their success. Incorporated in 2008, BigStep is one of the fastest-growing technology companies. Our passionate and dedicated team of 150+ BigStep'ians ensure we are delivering the best to our Clients. At BigStep, we foster a collaborative culture and provide ample growth opportunities to all our employees, by offering fast-paced growth along with abundant global technological exposure.
Read more

Company video

BigStep Technologies Pvt Ltd's video section
BigStep Technologies Pvt Ltd's video section

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Niranjan Mangal
Profile picture
Pratishtha Thakur
Profile picture
Apurva Batra

Company social profiles

bloglinkedin

Similar jobs

Navi Mumbai, Thane, Mumbai
4 - 8 yrs
₹10L - ₹16L / yr
Revit
Autodesk Revit
Revit Architecture
Revit Structure
Revit MEP
+1 more

Job Summary


We are looking for a skilled and detail-oriented Revit Engineer / Revit Modeler to join our engineering and design team. The ideal candidate should have strong expertise in Autodesk Revit and be capable of creating accurate 3D models, engineering drawings, and project documentation. Candidates with hands-on Revit experience will be strongly preferred. Professionals proficient in AutoCAD or similar drafting software and willing to learn Revit are also encouraged to apply.

The successful candidate will collaborate closely with architects, engineers, project managers, and design teams to deliver high-quality models and technical documentation while ensuring compliance with project standards and timelines.

Key Responsibilities

3D Modeling & Design

Develop accurate and detailed 3D models using Autodesk Revit.

Prepare engineering drawings, general arrangement drawings, layouts, and detailed construction documentation.

Create shop drawings and fabrication drawings as per project requirements.

Generate sections, elevations, schedules, and detailed views from Revit models.

Ensure models comply with project specifications, design standards, and quality requirements.

Technical Documentation

Prepare and maintain technical drawings, design layouts, and project documentation.

Update and revise drawings based on client feedback, engineering changes, and project requirements.

Produce drawing packages for construction and project execution.

Maintain drawing revisions and document control procedures.

Project Coordination

Coordinate with architects, structural engineers, MEP engineers, and project stakeholders.

Participate in design review meetings and coordinate interdisciplinary requirements.

Resolve design clashes and coordinate model updates with project teams.

Ensure timely completion of assigned modeling and drafting tasks.

Quality Assurance

Perform quality checks on models and drawings before submission.

Ensure accuracy, consistency, and compliance with company standards.

Review drawings for completeness, dimensions, annotations, and detailing.

Maintain organized project files and documentation.

Documentation & Reporting

Generate schedules, material take-offs, and supporting design documentation.

Maintain project records and update drawing registers.

Support project managers with documentation during project execution.

Assist in preparing reports and technical submissions whenever required.

Required Skills

Strong working knowledge of Autodesk Revit.

Experience in developing detailed 3D models and engineering drawings.

Good understanding of technical drawings, construction drawings, and shop drawings.

Knowledge of BIM workflows and documentation standards.

Ability to interpret engineering and architectural drawings.

Familiarity with AutoCAD will be an added advantage.

Strong attention to detail and problem-solving skills.

Good communication and coordination abilities.

Ability to work independently and within project deadlines.

Preferred Qualifications

Diploma or Bachelor's Degree in Civil Engineering, Mechanical Engineering, Architecture, or a related discipline.

Experience working on engineering, construction, infrastructure, industrial, or building projects.

Knowledge of BIM standards and project documentation.

Familiarity with Navisworks, BIM 360, or other BIM tools is an added advantage.

Read more
Product company for financial operations automation platform
Product company for financial operations automation platform
Agency job
via Esteem leadership by Suma Raju
Bengaluru (Bangalore), Hyderabad
4 - 7 yrs
₹22L - ₹25L / yr
Project Management
Implementation
SQL
JIRA
confluence
+2 more

Mandatory Criteria (Can't be neglected during screening) :

 

  • Candidate Must have Project management experience.
  • Strong hands-on experience with SQL, including the ability to write, optimize, and debug complex queries (joins, CTEs, subqueries).
  • Must have experience in Treasury Module.
  • Should have a basic understanding of accounting principles and financial workflows
  • 3+ years of implementation experience is required.
  • Looking candidates from Fintech company ONLY. ( Candidate should have Strong knowledge of fintech products, financial workflows, and integrations )
  • Candidate should have Hands-on experience with tools such as Jira, Confluence, Excel, and project management platforms.
  • Candidate should have Experience in managing multi-stakeholder projects from scratch.


Position Overview

We are looking for an experienced Implementation Lead to drive the onboarding and implementation of our platform for new and existing fintech clients. This role is ideal for someone with a strong understanding of financial systems, implementation methodologies, and client management. You’ll collaborate closely with product, engineering, and customer success teams to ensure timely, accurate, and seamless deployments.


Key Responsibilities

  • Lead end-to-end implementation projects for enterprise fintech clients
  • Translate client requirements into detailed implementation plans and configure solutions accordingly.
  • Write and optimize complex SQL queries for data analysis, validation, and integration
  • Oversee ETL processes – extract, transform, and load financial data across systems
  • Collaborate with cross-functional teams including Product, Engineering, and Support
  • Ensure timely, high-quality delivery across multiple stakeholders and client touchpoints
  • Document processes, client requirements, and integration flows in detail.


Required Qualifications

  • Bachelor’s degree in Finance, Business Administration, Information Systems, or related field
  • 3+ years of hands-on implementation/project management experience
  • Proven experience delivering projects in Fintech, SaaS, or ERP environments
  • Strong understanding of accounting principles and financial workflows
  • Hands-on SQL experience, including the ability to write and debug complex queries (joins, CTEs, subqueries)
  • Experience working with ETL pipelines or data migration processes
  • Proficiency in tools like Jira, Confluence, Excel, and project tracking systems
  • Strong communication and stakeholder management skills
  • Ability to manage multiple projects simultaneously and drive client success


Preferred Qualifications

  • Prior experience implementing financial automation tools (e.g., SAP, Oracle, Anaplan, Blackline)
  • Familiarity with API integrations and basic data mapping
  • Experience in agile/scrum-based implementation environments
  • Exposure to reconciliation, book closure, AR/AP, and reporting systems
  • PMP, CSM, or similar certifications


Skills & Competencies

Functional Skills

  • Financial process knowledge (e.g., reconciliation, accounting, reporting)
  • Business analysis and solutioning
  • Client onboarding and training
  • UAT coordination
  • Documentation and SOP creation

Project Skills

  • Project planning and risk management
  • Task prioritization and resource coordination
  • KPI tracking and stakeholder reporting

Soft Skills

  • Cross-functional collaboration
  • Communication with technical and non-technical teams
  • Attention to detail and customer empathy
  • Conflict resolution and crisis management

What We Offer

  • An opportunity to shape fintech implementations across fast-growing companies
  • Work in a dynamic environment with cross-functional experts
  • Competitive compensation and rapid career growth
  • A collaborative and meritocratic culture


Read more
Ellicium Solutions Private Limited
Amruta Deshpande
Posted by Amruta Deshpande
Pune
6 - 8 yrs
₹12L - ₹20L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+13 more

1.   In-Depth knowledge and experience with C# .NET Core are must.

2.   Experience in working with API Gateways, REST, SOAP, OAuth, SAML.

3.   Experience inworking with Kafka based environment.

4.   Microservices and Event driven Architecture (with a focus on cloud).

5.   Experience and understanding of OOPS and SOLID design principals.

6.   Well verse with Design Patterns.

7.   Familiarity with Azure and AWS offerings.

8.   Understanding of Relational and NoSQL databases SQL Server, Azure SQL, MongoDB, Elastic.

9.   Familiarity with the .NET framework

10. Familiar with various design and architectural patterns

11. Knowledge of concurrency patterns in C#

12. A willingness to get trained and work on cutting edge technologies like React, Node etc.

13. Understanding fundamental design principles behind a scalable application

14. Implementing automated testing platforms and unit tests

15. Proficient understanding of code versioning tools Git

Familiarity with CICD tools, JIRA, Azure devops etc

Read more
Ideas2IT Technologies
at Ideas2IT Technologies
13 recruiters
ACCOUNTS Technologies
Posted by ACCOUNTS Technologies
Remote only
2 - 7 yrs
₹2L - ₹15L / yr
skill iconReact.js
skill iconJavascript
We are looking for a  Developer who has experience in developing complex end-to-end solutions.

What you’ll do 💯

  • Work closely with recruiters/hiring managers to understand customer pain points and opportunities for features and improvements
  • Developing the exact pixel-perfect & Responsive UI from the designs provided
  • Lead or participate in design reviews, code reviews and architecture evolution discussions. quality & performance goals

    development efficiency.

MUST HAVES:
  • At least 2 Years of relevant work experience in React JS
  • Experience in developing responsive Web Applications Development and reusable UI elements
  • Architect and develop scalable and maintainable applications
  • Expert Programming experience in HTML, CSS, JavaScript and React JS with the expertise to fuse these with modern web development practices
Read more
Java R&D Pvt Ltd
at Java R&D Pvt Ltd
2 candid answers
Swati Bansal
Posted by Swati Bansal
Bhopal
4 - 10 yrs
₹0.5L - ₹5.5L / yr
Business Analysis
J2EE
skill iconSpring Boot
Hibernate (Java)
Spring MVC
+2 more


Company Intro

Java R& D Pvt. Ltd. is a fast-growing software development & consulting company, delivering expertise for IT solutions business processes and strategic consulting, through its global delivery and sourcing model. Our Parent company is headquartered at Fair fax, Virginia in the United States of America. Our clientele range from Fortune 500 companies to State, Federal, Small and Medium sized businesses from varied industries and domains.


Job Description


We are looking for enthusiastic candidates with excellent communication skills for the post of Process Manager / Leader for our company. We work in a culture where we move fast, take risks, and fear mediocrity. We maintain a young vibe and small company feel. Changes come fast for betterment still we maintain strong consistency.


Position: Process Manager / Process Lead

Type: Permanent (Full Time)

Location: Bhopal

Work Days: 5 days a week - Monday to Friday (permanent night shifts)

Timings: 6:00 pm - 3:30 am (DLS-7:00 pm-4:30 am)


Responsibilities:


1. End-to-end coordination for client interviews and tests during the pre-sales phase.

2. Understand client requirements and explain to the developers

3. Identify, Coordinate and work with developers to develop small sample code or POC usually 2-5 hrs tasks.

4. Prepare developers & conduct mocks for interviews, coding assignments and tests

5. Prepare and review technical write-ups, technical use cases for projects, and functional use cases for projects.

6. This is not a coding or a client-facing role.



Requirement:


1. Having 4 +years of experience in the IT/ ITES industry


2. Preference will be given to some exposure in either development/ Development Support environment.


3. Excellent interpersonal and communication skills.


4. Must be energetic, and proactive and should have multitasking ability.


5.Education: 60% Throughout (any graduate)

Read more
Sapphire
Mumbai
5 - 10 yrs
₹3L - ₹15L / yr
Salesforce
Salesforce development
Salesforce.com
Responsibilities:
 Meeting with project managers to determine CRM needs.
 Developing customized solutions within the Salesforce platform.
 Designing, coding, and implementing Salesforce applications.
 Creating timelines and development goals.
 Testing the stability and functionality of the application.
 Troubleshooting and fixing bugs.
 Writing documents and providing technical training for Salesforce staff.
 Maintaining the security and integrity of the application software.
Read more
Innovators of digital publishing technology (HU1)
Innovators of digital publishing technology (HU1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
4 - 5 yrs
₹10L - ₹12L / yr
Animation
2D animation
Adobe Flash
Competitor Analysis
Art
+4 more
  • Strong experience in e-learning and instructional design.
  • Ability to design, develop and build blended learning experiences
  • Review storyboards and final product build.
  • Familiar with full CDLC, including Analysis, Storyboarding, Review, theories.
  • Should be able to communicate effectively in visual, oral, and written form and deliver engaging e-learning content
  • Client interaction/ management.
  • Will be involved in Cross-functional activities to get the task done. 
  • Candidates from only Edu-tech or Education industry to apply for the role.
  • Excellent Written and Verbal Communication is a must.
  • Permanent WFH Opportunity. 
Read more
Tagbin Services Private Limited
at Tagbin Services Private Limited
1 video
3 recruiters
Smriti Yadav
Posted by Smriti Yadav
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3L - ₹8L / yr
Selenium
Integration testing
System testing
SQL
Manual testing
+3 more

A Software Testing Engineer is required to fully test the product or system to ensure it functions properly and meets the business needs. The job responsibilities include:

Role and Responsibilities

  • Responsible for creating and executing tests to verify that software runs properly and without defects on each platform requested and to handle test procedures efficiently to result in extreme product stability, product usability and performance.
  • Responsible for creating test plans and test cases.
  • Understanding how a feature is implemented to develop test cases for the functionality, performance, stress, and fault conditions.
  • Responsible for reviewing and analyzing project documentation to ensure product testability.
  • Responsible for providing detailed testing status.

Skills  Required: 

  • Should have experience in creating Test Plans, Test scripts, Test cases.
  •  Knowledge in Selenium web drivers is mandatory. They should be able to write the scripts and run them in Selenium.
  • Should have good experience in SQL databases.
  • Good knowledge on System and Integration Test Cases.
  • Good knowledge on System and Integration Testing.
  • Able to write Test Scenarios.
  • Able to Test the application independently.
  • Hands on experience in UI testing 

Qualifications:

  • B.Tech (Computer Science)
Read more
Dharani Info Technologies
Gowthami Kandula
Posted by Gowthami Kandula
Guntur
3 - 7 yrs
₹4L - ₹8L / yr
ASP.NET
SQL server
skill icon.NET
MVC Framework
Entity Framework
+3 more
  • Excellent knowledge of multiple technologies like .NET 4.0-4.6, ASP.NET, MVC, CSS, C# .NET, VB.NET,  AJAX, JQuery, AngularJS, ADO .NET, Entity Framework.
  • Working Knowledge in MVC Architecture will be preferable.
  • Experience in Web Services, WCF, Web API.
  • Experience in Windows Forms, WPF.
  • Experience in JavaScript, Ajax, JQuery.
  • Working knowledge in SQL queries Stored Procedures, with a strong background in SSRS/SSIS report writing.
Read more
Mintifi
at Mintifi
3 recruiters
Suchita Upadhyay
Posted by Suchita Upadhyay
Mumbai
2 - 4 yrs
₹6L - ₹15L / yr
Big Data
Hadoop
MySQL
skill iconMongoDB
YARN
Job Title: Software Developer – Big Data Responsibilities We are looking for a Big Data Developer who can drive innovation and take ownership and deliver results. • Understand business requirements from stakeholders • Build & own Mintifi Big Data applications • Be heavily involved in every step of the product development process, from ideation to implementation to release. • Design and build systems with automated instrumentation and monitoring • Write unit & integration tests • Collaborate with cross functional teams to validate and get feedback on the efficacy of results created by the big data applications. Use the feedback to improve the business logic • Proactive approach to turn ambiguous problem spaces into clear design solutions. Qualifications • Hands-on programming skills in Apache Spark using Java or Scala • Good understanding about Data Structures and Algorithms • Good understanding about relational and non-relational database concepts (MySQL, Hadoop, MongoDB) • Experience in Hadoop ecosystem components like YARN, Zookeeper would be a strong plus
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos