Customer Success and Support Executive

Position Responsibilities :

• Lead by example in producing extensible, maintainable code, applies proactive and reactive debugging methods, and reviews code for quality, reliability, and scalability.
• Passionate about end-user experience, perceived performance, and modern ways of engaging the users of our products.
• Work as part of your scrum team to reach the definition of done within each sprint.
• Take ownership of backlog items and perform task breakdown and implementation independently.
• Develop and maintain software tools, emphasizing automation and CI/CD practices, security, and best practices, while staying current with industry developments.
• Work with appropriate stakeholders (e.g., team members, product manager/owner) to determine user requirements.
• Actively engage in product architecture discussions and documentation of technical designs.
• Enjoy a flexible and inspiring environment that embrace diversity.

Qualifications :

• Practical engineering experience with coding in languages including, but not limited to, C#, Java, TypeScript, Go.
• Practical engineering experience with user interface development on web and mobile platforms.
• Strong skills in HTML5, CSS3 and JavaScript.
• Working level oral and written English skills.
• Efficient communication and collaboration skills.
• Master's degree in Computer Science, or related technical discipline.
• Industry experience with enterprise and web application development.
• Industry experience with CI/CD automation, as well as Docker, scripting in Bash/Python, Nginx, containers (Docker) and container orchestration.
• Experience with Bootstrap, Angular and RxJS.
• Experience with domain-specific languages, functional and reactive programming is a strong Plus.

Content Writer Job Summary

We are seeking a creative and detail-oriented Content Writer to develop content for print, digital, and social media platforms. You will collaborate with our editorial team to create blog posts and content for social media to engage our target audience, write email blasts and press releases for our media relations department, and assist with marketing communication campaigns. You must know how to research various topics and industry trends and produce content on tight deadlines. Excellent grammar and writing skills are required for this position.

Content Writer Duties and Responsibilities

• Brainstorm with the editorial team for new ideas and strategies for effective content
• Research markets and industries to create content that is innovative and original
• Develop copy on a wide variety of topics for multiple platforms (such as the website, blogs, articles, and social media)
• Create eye-catching and innovative headlines
• Collaborate with campaign managers, creative team, and designers.
• 
  

Content Writer Requirements and Qualifications

• Bachelor’s degree in English, journalism, communications, or a related field preferred
• 3+ years of professional writing experience, especially with digital platforms
• Familiarity with keyword placement and SEO
• Portfolio of published work
• Excellent grammar and writing skills
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed
• Proficient with Microsoft Office Suite and Google Docs

Responsibilities:

• Develop, test, and maintain web applications using the CodeIgniter framework.

• Write clean, efficient, and well-documented code.

• Troubleshoot and debug issues that arise during development or in existing applications.

• Collaborate with team members to identify and resolve problems.

• Participate in code review sessions to ensure that code meets quality standards.

• Stay up-to-date with the latest trends and technologies in web development.

Preferred Qualifications/ Skills

• Bachelor's or Master's degree in Computer Science or a related field.

• Minimum 1 years of experience in PHP development.

• Strong knowledge of the CodeIgniter framework.

• Proficient in HTML, CSS, JavaScript, and jQuery.

• Familiarity with Git, GitHub, PHPUnit, and Composer.

• Experience working in an Agile development environment using Scrum/Kanban.

• Familiarity with databases such as MySQL, PostgreSQL, and MongoDB.

• Good understanding of web standards and protocols.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

• Excellent communication and interpersonal skills.

• Experience in React.Js is also a must

About the role –

● Counsel students over the phone for admissions in UG & PG Courses.

● Assist learners in forms filling for admission.

● Guide students to take admission in our partner colleges as per the assigned targets.

● Have a direct access to the colleges SPOC as & when required & help in admission conversion

process. Maintain daily MIS on the calls & walk-ins (if any)

Must have skills:

● Excellent listening + communications skills (English, Hindi, Kannada and Tamil)..

● Interpersonal Skills

● Integrity and Professionalism.

● Ability to operate within a wide range of student personalities and background.

● Should enjoy working in a core sales driven environment.

● Self-starter & ability to execute high velocity closures.

● Inherent ability to have engaging conversations.

• 5-8 years of experience as a Java/J2EE developer.
• 1-3 years of experience with Angular / React is desirable.
• 1-3 years of experience in using Spring and Spring Boot frameworks.
• Thorough knowledge of server-side development.
• Proven experience as a Full Stack Developer or similar role.
• Good understanding of web services (WSDL SOAP, RESTful).
• Hands-on experience in using Application Servers like WebSphere.
• Expertise in relational databases (Oracle, SQL Server).
• E-commerce domain knowledge is desirable.
• Prior experience in developing desktop and mobile applications.
• Familiarity with common stacks.
• Knowledge of multiple frontend languages and libraries, like HTML/ CSS, JavaScript, XML, jQuery.
• Experience in implementation of Microservices
• Experience with AWS (S3, SQS, SNS, ECS, EC2, ALB, API Gateway, Lambda, etc.) is highly desirable
• Good understanding of Docker & Kubernetes is highly desired.
• Familiarity with databases (MySQL, MongoDB, PostgresSQL), web servers (Apache), and UI/UX designs.

• Selling the company's diabetes management plans through outbound calls to a set of pre generated leads
• Managing relationship with onboarded customers and taking feedback and resolving customer queries
• Receiving in-bound calls from the customer and helping them to understand Oxyjon’s plans and offerings
• Being the second point of contact for partner doctors and hospitals and visiting them when required, to resolve their queries
• Understanding customers’ requirements from the product standpoint and developing an in depth understanding of the healthcare eco-system

Desired Candidate Profile

• A decent understanding of the sales and customer acquisition processes
• Good social skills with ability to understand customer needs and develop relationships with people
• Past experience in successfully closing sales deals remotely is a must
• Must be open to move around in NCR and meet doctors
• Past experience of 3-5 years in similar roles either with healthcare start-ups or in a similar role in related or other industries
• Fluency in English and Hindi is a must
• Must at least be a graduate in any stream from a reputed university
• Person must be proficient in using internet and tools such as Microsoft word and Microsoft Excel    

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Node Js . You must also possess a strong knowledge of Mongo DB

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

Back-end technologies& Front-end (HTML, JavaScript, CSS), Node js,Mongo Database, MySQL databases

• 1+ years' of experience in web development and software design
• Expertise in Strapi will be a plus point
• should be able to create the APIs
• Payment Gateway Integration( Stripe)

A little about Flynote (http://www.flynote.in">www.flynote.in):

Flynote is an international vacation platform with a belief that the best way to plan your trip is to speak to someone who has lived there. To get this done, we work with a global community of travel enthusiasts (Flynote Fellows) who travel and experience the world on our sponsorship. We then leverage this experience to monetise their passion for travel, using Flynote’s Technology Platform to plan & book highly tailored itineraries for our holidaying customers.

Founded by IIT Kanpur-ians in 2018, we are backed by some of the largest venture capital firms in the world & labelled as one of the top 15 early stage startups in Asia.

We are looking for great talent to join as earliest members of our team and make the world travel.

Media: 

1. CNBC: http://bit.ly/2XB70FQ
2. YourStory: http://bit.ly/2ID2CTr
3. Techcrunch: https://tcrn.ch/2ICn46E

As a Social media marketing specialist your major responsibilities revolve around acquisition of travellers (leads) from social media channels such as Facebook & Instagram. This role requires you to take the ownership of the following responsibilities : 

• Research on current benchmark trends, audience preferences and then design strategies for paid acquisition via social media
• Managing a budget to be spent on social media ads
• Design and execute social media ads and align the goals of marketing, revenue and supply team
• Brainstorm new and creative growth strategies for paid acquisition 
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
• Diligently infuse tracking parameters and UTMs in the campaigns. 
• Identify trends and insights, and optimize spend and performance based on the insights
• Align and leverage resources from the tech team, content team, supply team and revenue team to further optimize your campaigns.
• Identify potential new audience (eg :- lookalike audience) and leverage existing customer base by running remarketing Ads.

Requirements:

• Proven work experience as a Social Media Marketing specialist in an experience, travel or hospitality industry. 
• Worked on lead generation campaigns.
• Was involved in managing a marketing budget of 1Cr+ every month.

• Ability to present and communicate ideas and strategies.
• An ability to multitask, to work on a number of projects at once with multiple managers. 
• Facebook Blueprint Certification is preferred but not a must.