Cutshort logo
BigStep Technologies Pvt Ltd logo
Customer Success and Support Executive
Customer Success and Support Executive
BigStep Technologies Pvt Ltd's logo

Customer Success and Support Executive

Pratishtha Thakur's profile picture
Posted by Pratishtha Thakur
0 - 1 yrs
₹4L - ₹5L / yr
Remote only
Skills
Product demonstration
Customer Success
Customer Support
Communication Skills
skill iconProgramming

The desired candidate must have a technical background in computers / software with good analytical and problem-solving skills, and strong written communication skills. The selected candidate will be providing support for our software products and services to our clients.

 

Roles & Responsibilities:

 

Understand the software products demonstration

- Present the software product demo to clients

-Understanding and documenting client requirements and identifying the solutions according to our software product.

- Handling support tickets filed by clients.

- Coordinating with the Software Development Team for resolving client problems.

- Identify customer needs and help clients use specific features.

- Inform the ,client about new features and functionalities

- Respond to client/customer queries in a timely and accurate way.

- Must have strong written and verbal English communications skills.

- Must have basic knowledge of programming.

- Must have a technical background in computers/software.

- Must have good analytical and problem-solving skills.

- Must be a good team player, good learner and self-starter.

- Ability to work independently.

 

Experience: Freshers

** Female candidates are preferred**

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About BigStep Technologies Pvt Ltd

Founded :
2008
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

BigStep Technologies is a leading Cloud-Native Software Engineering and Product Development company. Our product engineering and IT services spectrum includes - Web & Mobile Apps Development - Enterprise Software Development - Managed Cloud Services & DevOps - Backend & API Development - Robotic Process Automation (RPA) - Setting-up & Running Global Capability Centers We also specialize in building: - Live Interactive Video, WebRTC & Real-time Engagement Applications - SaaS Product Architecture - Managed AWS Services Today, we are the trusted technology partner for many organizations across the globe. Our Clients include over 600 companies, from startups to enterprises, who believe that Digital Transformation and Customer Experience (CX) are critical to their success. Incorporated in 2008, BigStep is one of the fastest-growing technology companies. Our passionate and dedicated team of 150+ BigStep'ians ensure we are delivering the best to our Clients. At BigStep, we foster a collaborative culture and provide ample growth opportunities to all our employees, by offering fast-paced growth along with abundant global technological exposure.
Read more

Company video

BigStep Technologies Pvt Ltd's video section
BigStep Technologies Pvt Ltd's video section

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Niranjan Mangal
Profile picture
Pratishtha Thakur
Profile picture
Apurva Batra

Company social profiles

bloglinkedin

Similar jobs

PALIS DECOR
Deepa K
Posted by Deepa K
Bengaluru (Bangalore)
1 - 5 yrs
₹2L - ₹5L / yr
Spotfire
Qlikview
Tableau
PowerBI
Data Visualization
+2 more

Job Title: MIS Executive

Company: Palis Decor

Location: Bommasandra Industrial Area, Bangalore

Experience: 1-5 years’

Salary: Up to 40k per month

Gender: Male

Job Description:

Palis Decor is seeking a dedicated and detail-oriented MIS Executive to join our team at Bommasandra Industrial Area. The ideal candidate will have a strong proficiency in Excel, especially in creating and analysing graphs, and will support our operations by developing and maintaining data reports for management.

Key Responsibilities:

  • Create, update, and maintain data reports for management to aid in decision-making.
  • Analyse and interpret data to prepare clear and actionable insights.
  • Design, generate, and analyse Excel reports and create dashboards with effective visualizations (graphs, charts, etc.).
  • Monitor data quality and accuracy, ensuring all reports and outputs are up-to-date and reliable.
  • Coordinate with internal departments to gather and input accurate data.

Skills & Qualifications:

  • Experience: 1-3 years in a similar role.
  • Technical Skills: Advanced Excel skills, including pivot tables, VLOOKUP, and strong knowledge of graph and chart creation.
  • Attention to Detail: Strong focus on accuracy and consistency in data reporting.
  • Analytical Skills: Ability to interpret data and create meaningful reports.
  • Communication: Good written and verbal communication skills to present data effectively.

Why Join Palis Decor?

  • Work in a dynamic environment with a supportive team.
  • Opportunities for growth and skill enhancement.
  • Competitive salary and work-life balance.

 

Read more
Zycus
at Zycus
10 recruiters
Amit Jha
Posted by Amit Jha
Mumbai
0 - 1 yrs
₹4L - ₹5L / yr
Technical support
Customer Support

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

 

As a Product Technical Analyst at Zycus, you will:

  • Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
  • Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  •  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  •  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

 

Job Requirement

  • Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
  • Experience Level: 0-1 years
  • Strong written and verbal communication skills
  • Willingness to work 24*7 shifts .
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Ability to collaborate with various internal and external stakeholders
  • Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

 

Walk In Drive Date: 22nd July, 2023

Time: 10:000 AM to 4:00 PM

Read more
With a global provider of Business Process Management.
With a global provider of Business Process Management.
Agency job
via Jobdost by Saida Jabbar
Mumbai
3 - 8 yrs
₹8L - ₹15L / yr
skill iconReact.js
skill iconVue.js
skill iconRedux/Flux
skill iconHTML/CSS
skill iconAmazon Web Services (AWS)
+9 more

Full Stack senior developer with ReactJS & Redux

Qualifications:

3 - 4 years of experience in application development and maintenance

Bachelor’s Degree/B.Tech/B.E in Computer Science or a related discipline

Advanced knowledge of HTML and CSS

Experience with using and building automated tests

Experience with CI/CD tooling (at least Git and Jenkins)

Experience with the Agile/Scrum/Kanban way of working

Proficient understanding of code versioning tools, such as Git

Experience with a modern frontend framework (e.g. Polymer, Redux, React, Angular, Vue.js or other component-based frameworks)

Experience with web paradigms such as REST, Responsive Web Design, Test-driven Development (TDD), Dependency Injection, etc.

Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

Knowledge of performance testing frameworks including Mocha and Jest.

Knowledge of RESTful APIs.

Understanding of AWS, S3, API Gateway, DynamoDB, RDS, Lambda.

Read more
Plumhq
at Plumhq
3 recruiters
Shimran Gupta
Posted by Shimran Gupta
Bengaluru (Bangalore)
2 - 4 yrs
₹10L - ₹25L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS

About Plum

 

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

 

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

 

Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.

 

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

 

About the role

 

Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for a senior frontend engineer to help us scale Plum, and spearhead the frontend of our product.

 

You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides. You would analyze and build UI Pattern Libraries (Design Systems, UI Kits, etc.)


Roles and Responsibilities:

  • Spec, build, test, and deliver new features while improving the performance and quality of the product.
  • Run test-harness to guarantee the structure, integrity, and design of the application.
  • Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
  • Optimize JavaScript implementations to ensure that code remains performant.
  • Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.
  • Ability to push things over the line, ship awesome features, and delight customers.

Experience and Qualifications:

  • 2+ years of hands-on experience building web applications with JavaScript, HTML5, and CSS.
  • Comfortable with Responsive Web Design and Development and weave out beautiful code in React.
  • Strong product and design sensibilities and has an obsessive attention to detail.
  • Write testable, maintainable code that's easy to understand.
  • Understand complex problems and break them down into smaller tasks.
  • Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
Read more
Jetking Technologies
Isha Mittal
Posted by Isha Mittal
Hyderabad
7 - 10 yrs
₹7L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS
skill iconMongoDB
+1 more

Job Role –


React Developer

Location- Hyderabad


Job Description-

• Develop end-to-end features (full stack) for users and be proficient with aspects of design and coding.

• Proficiency in automated testing/testing methodologies is a must.

• Create, maintain, and modify (where necessary) the data structure.

• Work with product owners to handle backlogs and new requests.

• Work on React projects using specifies tools and databases.

• Should have very good understanding of the technical approach and its viability.

• Should be able to push back and accurately assess the viability of their solutions.

• Should be comfortable adopting testing frameworks and developing with common industry practices such as test-driven development.


Person Specifications/ Requirements

• Good understanding and proven experience of web development and basic languages such as HTML and JavaScript.

• Strong programming experience.

• Must have experience with React.js, Node.js.

• Experience with Vue.js and Go is required.

• Strong understanding of software development tools, data structures and data modelling.

• Strong Data Analytical Skills.

• Should have Knowledge and experience of databases, e.g., MS SQL, MongoDB.

• Comfortable with optimizing your code and refactoring where necessary, researching ways to have responsive solutions.

• Good understanding of Test-Driven Development (TDD), including benchmarking and refactoring during the TDD process.

• Familiarity with popular authorization techniques such as JSON Web Tokens (JWTs) is required.

• Strong understanding of the software development lifecycle and awareness of commercial deadlines.

• Strong self-discipline and detail-oriented, important to meet client requirements in pressured timelines to a high quality.

• Bachelor's level business related qualification or 2+ years relevant experience in a similar environment.

• Strong understanding of the software development lifecycle.

• Strong verbal and written communications skills.

• Inquisitive, enthusiastic, passionate, and diligent.

• Keen to develop a broad range of business, technical and soft skills

Read more
Career Forge
at Career Forge
2 candid answers
Abdul Hasim
Posted by Abdul Hasim
Remote only
0 - 4 yrs
₹1.8L - ₹3.6L / yr
English Proficiency
Communication Skills

Title: CSE/TSE - Customer Support Executive/Technical Support Executive

Location: Jaipur

Experience: Fresher/Experience

Notice period: Immediate

Domain: BPO

Work Model: Work from Office

Age Limit: 18 Years to 36 Years


Job Roles & Responsibilities:

To escalate the queries of the client via Call, Phone Chat, Mail.

Resolve the customer issue for International Client.

To provide the best resolution to the Client.

Maintain a better relationship with the Client.

Meet the client’s requirements and provide them satisfaction with the best resolution of their queries.


Job Requirements:

Qualification: 12th pass/ Graduate/ Post Graduate.

Good Communication Skills (Verbal & Written) - Most Important.

Basic Computer Knowledge.

Flexible (24/7) environment (rotational shifts).

Working hours: 9.5 hours.

5.5 Days Working.


Salary Range:

Undergradyate: 18K – 22K (Depends on the interview and Qualification – Voice, Chat, Email support)

Graduate: 23K – 32K (Depends on the interview and Qualification – Voice, Chat, Email support)


Benefits:

10k Relocation Bonus + 14 Days Hotel Accommodation.

Read more
Benison Technologies
at Benison Technologies
3 recruiters
Kiranpreet Kaur
Posted by Kiranpreet Kaur
Bengaluru (Bangalore)
3 - 4 yrs
₹10L - ₹15L / yr
Linux kernel
Kernel Programming
Linux/Unix
skill iconC
TCP/IP
+1 more

Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!   

Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:  

 

Why Benison Tech?   

We have a partial acquisition from one of the biggest names in the world (well we cant name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.  

Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.  

Benison Tech has a consistent history of demonstrating growth through innovation time and again.   

We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:    

 

What you will be working on: 

  • You will be working on the next generation network security products, on various public clouds. 
  • In addition to development, you will also get your hands involved in the architectural changes while fixing the legacy issues. 
  • Planning, designing, integration for network security platforms. 
  • Key contributor for developing product strategies and features. 
  • You will also work on specific modules to help BYOD setups perform in a streamlined manner. 

 

Here are some technical skills required:  

  • Strong in kernel networking datapath, and TCP/IP stack.   
  • Develop Linux Kernel Drivers.   
  • Good exposure to Makefiles, and building RPMs.   
  • Working to develop and test complex systems software, software development tools, applications, drivers, numerical methods, UIs, and web.    
  • May work directly with companies developing and optimising compilers, operating systems, and other software technologies.   
  • Designing & coding to support new features in the OS or Products.   
  • Debugging kernel code.   
  • Debugging customer issues.   
  • Performance evaluation/improvement of Kernel Code.   
  • Participate in production deployment and assist the production support group when needed.   

 

What we expect from you:  

  • 3 Years of relevant Experience   
  • In-depth working knowledge of Linux Operating System.   
  • Excellent Linux system development debugging skills, including Linux kernel debugging.   
  • Outstanding C development skills.   
  • Good understanding of Networking L2 –L7 Protocols and network kernel driver.   
  • Experience in porting from various Linux kernel versions.   
  • Be a quick learner and be open to working on new technologies if needed.   
  • Excellent team player with strong verbal & written communication skills.   
  • Be able to step up when the situation demands such as meeting deadlines and critical production issues.   
  • Work Independently with a skilled team while defining new system requirements based on custom interaction and inputs 

 

If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:  

 

Work Culture and Benefits    

  • Competitive salary and benefits package  
    (H1-B which means a chance to work onsite out of India)   
  • A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary. 
  • Opportunity to work with cutting-edge & challenging technologies including legacy tech. 
  • Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.   
  • Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!   
  • Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)  
  • Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.  
  • And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.  

 

Still not satisfied, and want more proof?  

Head to our website https://benisontech.com/">https://benisontech.com to learn more.  

Read more
trukker technology pvt ltd
at trukker technology pvt ltd
1 video
2 recruiters
Sweety Kumari
Posted by Sweety Kumari
Bengaluru (Bangalore), Ahmedabad
3 - 10 yrs
₹10L - ₹16L / yr
skill iconReact.js
skill iconJavascript
skill iconAngular (2+)
skill iconRedux/Flux
skill iconHTML/CSS

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming.

 

- Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.

 

- You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities :

- Develop new user-facing features.

- Build reusable code and libraries for future use.

- Ensure the technical feasibility of UI/UX designs.

- Optimize application for maximum speed and scalability.

- Assure that all user input is validated before submitting it to the back-end.

- Collaborate with other team members and stakeholders.

Skills And Qualifications :

- Good understanding of Angular 6+ or React.

- Proficient with JavaScript and jQuery.

- Proficient understanding of web markup, including HTML5, and CSS3.

- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS.

- Proficient understanding of cross-browser compatibility issues and ways to work around them.

- Proficient understanding of code versioning tools, such as Git and Bitbucket.

- Good understanding of SEO principles and ensuring that application will adhere to them.

- Excellent verbal communication skills.

- Good problem-solving skills.

- Knowledge of software development methodologies like Agile, waterfall, and tools like Jira.

Read more
NxtWave
at NxtWave
1 recruiter
Arifulla Gori Mohammad
Posted by Arifulla Gori Mohammad
Hyderabad
1 - 2 yrs
₹3L - ₹8L / yr
Public Relations
Corporate Communications

About Role: 

We are looking for a Public Relations (PR) Specialist to take on full responsibility for creating, planning, and executing public relations strategies in order to maintain and enhance the perception of our company among various internal and external audiences.

 

Roles and Responsibilities:

  • Create PR plans and strategies
  • Improve the quality of the company’s voice via different online and offline channels
  • Serve as a first contact person for all media queries
  • Write press releases, media announcements, speeches and other PR copy
  • Prepare presentations for media briefings and other meetings
  • Organize and oversee company events such as fairs, open days, seminars, conferences, etc.
  • Provide effective crisis management solutions in times of need
  • Suggest effective ways of peaceful resolving any internal or external disputes
  • Conduct research and analyze public opinion
  • Build and maintain targeted media lists, and nurture relationships with key reporters
  • Monitor and analyze the effectiveness of PR campaigns and communicate insights to management
  • Collaborate with external stakeholders including public affairs offices, consumer organizations, and professional societies 

Requirements:

  • Previous working experience as Public Relations Specialist for 3 years
  • Hands-on experience with a variety of different PR campaigns 
  • Applicable knowledge in copywriting and editing
  • Experience with diverse social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.)
  • Excellent communication, presentation and leadership skills
  • Outstanding organizational and time management skills
  • Passion for public speaking
  • Attention to details

Work Location: Hyderabad 

Read more
University Living
at University Living
1 recruiter
Pankaj Agrawal
Posted by Pankaj Agrawal
Noida, NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹4L - ₹10L / yr
skill iconAngularJS (1.x)
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconReact.js
+3 more
University Living University Living is a global provider of quality student accommodation with 5,00,000 beds in 4,500 verified properties across 110+ international cities in the UK, USA, Europe, Australia, Singapore, and UAE. Our 24/7 support team of experts are committed to helping you discover, compare, and book value-for-money student accommodation at no additional cost. Qualifications: BTech/MTech/MCA or relevant certifications Must have worked with JavaScript, CSS, HTML5,Bootstrap and jQuery Strong Experience in Node.js, Express.js and Front-end Javascript libraries like AngularJS and ReactJS Experience with object-oriented & MVC design patterns Strong understanding of database fundamentals and designing database schemas. Experience with SQL databases like MySQL, PostgreSQL and NoSQL databases like MongoDB Experience in TDD/BDD Exposure to Git, CI/CD systems like Jenkins Key Responsibilities: Developing intelligent and scalable engineering solutions from scratch. Working on high/low-level product designs & roadmaps along with a team of ace developers. Building products using bleeding-edge technologies Desirable: A good foundation in computer science, with competencies in data structures, algorithms, and software design. Experience of working in Agile team
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos