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Customer Success and Support Executive
Customer Success and Support Executive
BigStep Technologies Pvt Ltd's logo

Customer Success and Support Executive

Pratishtha Thakur's profile picture
Posted by Pratishtha Thakur
0 - 1 yrs
₹4L - ₹5L / yr
Remote only
Skills
Product demonstration
Customer Success
Customer Support
Communication Skills
skill iconProgramming

The desired candidate must have a technical background in computers / software with good analytical and problem-solving skills, and strong written communication skills. The selected candidate will be providing support for our software products and services to our clients.

 

Roles & Responsibilities:

 

Understand the software products demonstration

- Present the software product demo to clients

-Understanding and documenting client requirements and identifying the solutions according to our software product.

- Handling support tickets filed by clients.

- Coordinating with the Software Development Team for resolving client problems.

- Identify customer needs and help clients use specific features.

- Inform the ,client about new features and functionalities

- Respond to client/customer queries in a timely and accurate way.

- Must have strong written and verbal English communications skills.

- Must have basic knowledge of programming.

- Must have a technical background in computers/software.

- Must have good analytical and problem-solving skills.

- Must be a good team player, good learner and self-starter.

- Ability to work independently.

 

Experience: Freshers

** Female candidates are preferred**

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About BigStep Technologies Pvt Ltd

Founded :
2008
Type
Size :
100-1000
Stage :
Profitable
About
BigStep Technologies is a leading Cloud-Native Software Engineering and Product Development company. Our product engineering and IT services spectrum includes - Web & Mobile Apps Development - Enterprise Software Development - Managed Cloud Services & DevOps - Backend & API Development - Robotic Process Automation (RPA) - Setting-up & Running Global Capability Centers We also specialize in building: - Live Interactive Video, WebRTC & Real-time Engagement Applications - SaaS Product Architecture - Managed AWS Services Today, we are the trusted technology partner for many organizations across the globe. Our Clients include over 600 companies, from startups to enterprises, who believe that Digital Transformation and Customer Experience (CX) are critical to their success. Incorporated in 2008, BigStep is one of the fastest-growing technology companies. Our passionate and dedicated team of 150+ BigStep'ians ensure we are delivering the best to our Clients. At BigStep, we foster a collaborative culture and provide ample growth opportunities to all our employees, by offering fast-paced growth along with abundant global technological exposure.
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Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
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  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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