ProgrammingThe desired candidate must have a technical background in computers / software with good analytical and problem-solving skills, and strong written communication skills. The selected candidate will be providing support for our software products and services to our clients.
Roles & Responsibilities:
- Understand the software products demonstration
- Present the software product demo to clients
-Understanding and documenting client requirements and identifying the solutions according to our software product.
- Handling support tickets filed by clients.
- Coordinating with the Software Development Team for resolving client problems.
- Identify customer needs and help clients use specific features.
- Inform the ,client about new features and functionalities
- Respond to client/customer queries in a timely and accurate way.
- Must have strong written and verbal English communications skills.
- Must have basic knowledge of programming.
- Must have a technical background in computers/software.
- Must have good analytical and problem-solving skills.
- Must be a good team player, good learner and self-starter.
- Ability to work independently.
Experience: Freshers
** Female candidates are preferred**
Shubham Vishwakarma
Full Stack Developer - Averlon
About BigStep Technologies Pvt Ltd
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