Customer Success and Support Executive

Responsibilities

• To Co-ordinate with regional teams and collect the required data
• Knowledge of advanced MS Excel, Presentation is a must
• Candidate must be able to handle large data sets and handle spreadsheets.
• Good at analyzing the data & Presentation
• Coordination with the team for timely submission of reports, tracking progress
• Understand the reporting model infrastructure and implement streamlined process solutions toward a more efficient reporting model.
• Preparation and analysis of daily, weekly, and monthly reports of different functions and summarizing the same
• Must be able to Generate/Update Reports, Create dashboards, Pivot tables
• Monthly/ Quarterly reconciliations and data cleansing to ensure the integrity of reported numbers.
• Review and investigate trends and provide commentary for management.
• Finding discrepancies in the process and arriving at a resolution

Eligibility

• Proven experience in MIS
• Ability to be self-motivated and self-directed and think and act independently while also being team oriented
• Good follow-up skills, the ability to understand, adaptability to process changes, and a strong sense of importance and ownership
• Good in numbers (Mathematics)
• Good in Excel
• Good communication skills

Personal skills:

Strong interpersonal and team working skills

Self-motivated that is able to work with minimal supervision

Demonstrate strong analytical and problem-solving skills

Ability to communicate effectively at all levels Strong attention to detail

About Wokelo:

Wokelo is an LLM agentic platform for investment research and decision making. We automate complex research and analysis tasks traditionally performed by humans. Our platform is leveraged by leading Private Equity firms, Investment Banks, Corporate Strategy teams, Venture Capitalists, and Fortune 500 companies.

With our proprietary agentic technology and state-of-the-art large language models (LLMs), we deliver rich insights and high-fidelity analysis in minutes—transforming how financial decisions are made.

Headquartered in Seattle, we are a global team backed by renowned venture funds and industry leaders. As we rapidly expand across multiple segments, we are looking for passionate individuals to join us on this journey.

Requirements:

• 0-1 years of experience as a Software Developer.
• Bachelor’s or Master’s degree in Computer Science or related field.
• Proficiency in Python with strong experience in Django Rest Framework.
• Hands-on experience with Django ORM.
• Ability to learn quickly and adapt to new technologies.
• Strong problem-solving and analytical skills.
• Knowledge of NLP, ML models, and related engineering practices (preferred).
• Familiarity with LLMs, RLHF, transformers, embeddings (a plus).
• Prior experience in building or scaling a SaaS platform (a plus).
• Strong attention to detail with experience integrating testing into development workflows.

Key Responsibilities:

• Develop, test, and maintain scalable backend services and APIs using Python (Django Rest Framework).
• Work with Django ORM to build efficient database-driven applications.
• Collaborate with cross-functional teams to design and implement features that enhance the Wokelo platform.
• Contribute to NLP engineering and ML model development to power GenAI solutions (preferred but not mandatory).
• Ensure testing and code quality are embedded into the development process.
• Research and adopt emerging technologies, providing innovative solutions to complex problems.
• Support the transition of prototypes into production-ready features on our SaaS platform.
• Perform adhoc tasks as and when required/assigned by manager.

Why Join Us?

• Opportunity to work on a first-of-its-kind Generative AI SaaS platform.
• A steep learning curve in a fast-paced, high-growth startup environment.
• Exposure to cutting-edge technologies in NLP, ML models, LLM Ops, and DevOps.
• Collaborative culture with global talent and visionary leadership.
• Full health coverage, flexible time-off, and remote work culture.

Job Type- Contract

Experience-7+

Job Title- UX Designer

Job Location- Bangalore

Job Mode- Work From Office

XD: (2 Solution designers):

We would be looking for working on e-invoicing and another one for e-reporting. The only difference in the job description would be:

e-invoicing: Prior experience and knowledge of e-invoicing legislations and market advances in the EU, common market formats and mapping for EDIs and similar domains a plus

e-reporting: Prior experience and knowledge of e-Reporting legislations and market advances in the EU and tax compliance domains a plus

Job Description:

As a senior solution designer, you would be responsible for:

•             Taking roadmap items through discovery and definition activities, transforming them into ready-for-development solutions

•             Overall user experience of the services and solution we deliver, not just at a UI level but holistically

•             Design decisions to help drive Sage’s strategy within your solution areas.

•             Representing the customer’s point of view and bring user empathy to the teams that helps create solutions that deliver good value to our customers.

•             Collaboration with our multiple products teams to ensure customer experience is seamless and unified across their journeys.

Your day-to-day activities would include:

•             Iterative, customer-centric exploration of problems and solutions.          

•             Understanding business goals and strategy, perform competitor analysis, understand business rules, legislation, and constraints via variety of analytical, creative and elicitation methods

•             Requirements definition and elaboration from various perspectives, resolving conflicting requirements, validating requirements across multiple stakeholders while considering impact on the customer and product.

•             Applying design thinking to determine the best solution. Designing solutions and services that are channel agnostic and can be adopted by multiple products and third parties.

•             Designing, testing and agreeing both concept and detailed designs with customers and stakeholders. Working closely with our experience designers to conceptualize and prototype solutions..

•             Communicating complex ideas, requirements, and solutions clearly, articulately, and effectively, using the most appropriate tools and methods.

•             Discovering and defining business rules, logic and constraints.

•             Working with architects and engineers to design usable APIs

•             Collaborating on the product roadmap and represent customer experience view.

•             Working closely with our development teams and associated products to ensure seamless delivery and adoption. 

•             Monitoring and continuously improving our services and solution for better user experience and adoption

Techno-functional BA

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

• Should be quick to understand what business does and how it does and determine how to improve existing business processes.
• Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
• Analyse the impact of implementing new features and implement the new features.
• Generation of technical Design Documents and changing them as per the required changes proposed.
• Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
• We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
• New business requirement analysis to find the GAP and resolution for smooth business operations.
• Able to translate functional requirements into technical specifications and to gather and document development requirements.
• Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
• Involve in QA cycle User acceptance testing.
• Training end-users regarding application functionalities.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

• 1-2 years of relevant experience in a similar role. 
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
• Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
• Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
• Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
• Excellent planning, organizational, and time management skills.
• Willing to travel to customer location.

• A bachelor’s degree in engineering CS/IT or related field.
• Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
• Knowledge in Dairy domain.

Responsibilities:

1. Day-to-day HR operations, including recruitment, onboarding, employee engagement, and HR Database.

2. Support the recruitment process by sourcing candidates, scheduling interviews, and assisting with shortlisting.

3. Coordinate and manage employee attendance, leaves, and payroll.

4. Online banking with respect to payments

Requirements:

1. Degree in Human Resources or related field.

2. Strong communication and interpersonal skills.

3. Proficiency in MS Office.

• Driving key technology decisions with the team
• Collaborating with various stakeholders to plan for the successful rollout of projects
• Working closely with the team to develop and test the product features to ensure its in line with the organizational and end user requirements
• Maintaining code and writing automated tests to ensure the product is of the highest quality
• Managing project priorities, deadlines and deliverables

What you need to have:

• 6-9 years of relevant experience in Android development
• Ability to design applications around Android recommended user interfaces and design principles
• Expertise in MVC or MMVM architecture
• Knowledge of OOPs concept
• Prior experience in android jet-pack
• Knowledge of SQL
• Hands-on experience in UI designing    

React Native Developer