Customer Success and Support Executive

Position Summary

This is a key role supporting the day‑to‑day operation of one of our esteemed customers' core financial systems across the organization. In this role, you will support application configuration and best practices for systems including Hyperion, PeopleSoft, Concur, Oracle Transportation Management (TMS), Planview, Lucernex, and Coupa. The scope of this role will continue to expand as additional finance systems are shared across multiple business processes and application modules.

Reporting to the Finance Systems Manager and working closely with multiple business stakeholders as well as functional and technical application support teams across the enterprise, you will be responsible for ensuring the ongoing integrity, stability, and effectiveness of application functionality across the Customer's systems landscape.

This position provides an excellent opportunity to support change within a cross‑functional, multi–business unit environment, with exposure to all areas of Finance operations. The role offers a fast‑paced and challenging work environment, with regular interaction and visibility across multiple levels of management.

What you will do:

• Query, script and reporting writing within Finance applications such as Hyperion, PeopleSoft, Concur, Oracle Transportation Management (TMS), Planview, Lucernex, and Coupa
• Application configuration to support core business functionality of procure to pay (P2P)
• Ensure Finance standards are consistently achieved and proactively monitored within our core finance applications
• Engage with broader Finance Systems and Data Governance team members to perform root-cause analysis related to Finance application integrity and/or data fixes resulting from upstream system integrations
• Engage with broader Finance Business Analysts members to support in application enhancements and improvement initiatives.

What we are looking for:

• Demonstrated experience supporting financial and/or operational business processes, such as:
• Record-to-Report (close, consolidation, reporting)
• Procure-to-Pay (requisition → PO → invoice)
• Lease/real estate management and/or portfolio delivery processes
• Proven track record in incident/problem/change management with practical experience leading triage, RCA, and release coordination.
• Ability to elicit requirements and convert them into configuration recommendations and well-defined work items.
• Hands-on leadership of UAT, including test planning, execution, defect management, and go-live readiness.
• Strong understanding of integrations from a functional support standpoint (how data flows, common failure modes, reconciliation).

What you will bring:

• 5+ years in functional application support or functional analyst roles supporting enterprise applications (ERP/EPM/SaaS).
• Bachelor’s degree in business, Finance, Information Systems, Supply Chain, or equivalent experience.
• Strong functional support mindset: restore service quickly, prevent repeat issues, and improve stability over time
• Functional support experience with one or more of:
• Coupa (P2P, catalog/invoicing, supplier enablement, matching rules)
• Lucernex (leases, escalations, CAM, critical dates, lease reporting)

Good to have any of the following skills:

• PeopleSoft Financials (ChartFields, AP, GL, workflow, batch processes)
• Concur (expense policy, audit rules, corporate card feeds, ERP posting)
• OTM/TMS (tendering, execution, rating, freight settlement/audit)
• Planview (demand intake, portfolio/resource mgmt., governance workflows)
• Hyperion (planning, consolidation, metadata/hierarchies, Smart View support)
• Ability to read and validate file layouts/mapping documents, troubleshoot integration logs, and run basic queries (SQL) for investigation.
• Experience with structured intake forums, prioritization frameworks, product ownership, or ITIL-based service management.
• Experience partnering with data governance teams or supporting data quality controls and stewardship processes.

Work time: Eastern time zone (US Shift)

We're seeking an experienced Engineer to join our engineering team, handling massive-scale data processing and analytics infrastructure that supports over 1B daily events, 3M+ DAU, and 50k+ hours of content. The ideal candidate will bridge the gap between raw data collection and actionable insights, while supporting our ML initiatives.

Key Responsibilities

• Lead and scale the Infrastructure Pod, setting technical direction for data, platform, and DevOps initiatives.
• Architect and evolve our cloud infrastructure to support 1B+ daily events — ensuring reliability, scalability, and cost efficiency.
• Collaborate with Data Engineering and ML pods to build high-performance pipelines and real-time analytics systems.
• Define and implement SLOs, observability standards, and best practices for uptime, latency, and data reliability.
• Mentor and grow engineers, fostering a culture of technical excellence, ownership, and continuous learning.
• Partner with leadership on long-term architecture and scaling strategy — from infrastructure cost optimization to multi-region availability.
• Lead initiatives on infrastructure automation, deployment pipelines, and platform abstractions to improve developer velocity.
• Own security, compliance, and governance across infrastructure and data systems.

Who You Are

• Previously a Tech Co-founder / Founding Engineer / First Infra Hire who scaled a product from early MVP to significant user or data scale.
• 5–12 years of total experience, with at least 2+ years in leadership or team-building roles.
• Deep experience with cloud infrastructure (AWS/GCP), 
• Experience with containers (Docker, Kubernetes), and IaC tools (Terraform, Pulumi, or CDK).
• Hands-on expertise in data-intensive systems, streaming (Kafka, RabbitMQ, Spark Streaming), and distributed architecture design.
• Proven experience building scalable CI/CD pipelines, observability stacks (Prometheus, Grafana, ELK), and infrastructure for data and ML workloads.
• Comfortable being hands-on when needed — reviewing design docs, debugging issues, or optimizing infrastructure.
• Strong system design and problem-solving skills; understands trade-offs between speed, cost, and scalability.
• Passionate about building teams, not just systems — can recruit, mentor, and inspire engineers.

Preferred Skills

• Experience managing infra-heavy or data-focused teams.
• Familiarity with real-time streaming architectures.
• Exposure to ML infrastructure, data governance, or feature stores.
• Prior experience in the OTT / streaming / consumer platform domain is a plus.
• Contributions to open-source infra/data tools or strong engineering community presence.

What We Offer

• Opportunity to build and scale infrastructure from the ground up, with full ownership and autonomy.
• High-impact leadership role shaping our data and platform backbone.
• Competitive compensation + ESOPs.
• Continuous learning budget and certification support.
• A team that values velocity, clarity, and craftsmanship.

Success Metrics

• Reduction in infra cost per active user and event processed.
• Increase in developer velocity (faster pipeline deployments, reduced MTTR).
• High system availability and data reliability SLAs met.
• Successful rollout of infra automation and observability frameworks.
• Team growth, retention, and technical quality.

We are looking for talented 2D Animation Designers to create engaging and high-quality training videos. The ideal candidates should have strong skills in animation, motion graphics, and visual storytelling, with experience in developing instructional or educational content. You will be responsible for designing and animating videos that simplify complex topics, ensuring clarity and engagement. Proficiency in tools like Adobe After Effects, Illustrator, and Photoshop is required, along with a good understanding of storyboarding, character animation, and typography. If you are creative, detail-oriented, and passionate about producing impactful training content, we’d love to hear from you!

REQUIREMENTS:

• Experience: 1-2 years in outbound sales (B2B, SaaS, or IT Sales preferred).
• Strong ability to independently generate leads through various platforms and tools.
• Proven track record in nurturing leads and closing deals.
• Bachelor’s degree in business, Marketing, or a related field.
• Exceptional communication and interpersonal skills.
• Target-driven with excellent negotiation and problem-solving abilities.
• Familiarity with CRM tools and outbound sales strategies.
• Knowledge of AI, Machine Learning, or emerging technologies is a plus.
• Open to working onsite in Bangalore.

KEY RESPONSIBILITIES:

Outbound Lead Generation & Prospecting:

• Identify and qualify high-potential leads through cold calling, email outreach, and networking.
• Leverage online platforms, Gohigh Level and tools to build and maintain a robust lead pipeline.
• Develop creative and personalized outreach strategies to engage prospects.

Client Engagement & Relationship Building:

• Initiate contact with prospective clients to understand their needs and present tailored solutions.
• Build long-term relationships with clients through consistent follow-ups and support.
• Conduct product demonstrations to showcase the value of Orai's AI solutions.

Sales Pitching & Deal Closure:

• Develop persuasive sales pitches and proposals for outbound prospects.
• Address objections and negotiate contracts, pricing, and terms to secure deals.
• Drive the sales process from initial outreach to closing the deal.

Pipeline Management & Target Achievement:

• Maintain an organized and up-to-date sales pipeline, ensuring consistent progress toward targets.

·      Consistently achieve or exceed monthly sales quotas and KPIs.

·      Strong skills in addressing objections, negotiating contracts, and finalizing deals.

Market Research & Sales Insights:

• Stay informed on industry trends, competitor strategies, and market conditions.
• Use insights to refine outbound sales strategies and identify new opportunities.

·      Understanding of AI, Machine Learning, SaaS, or emerging technologies.

·      Hands-on experience with CRM tools for managing and analyzing sales activities.

Reporting & Analytics:

• Keep accurate records of all sales activities and interactions in the CRM.
• Prepare and share regular sales performance reports with the team.

Scoutflo is a platform that automates complex infrastructure requirements for Kubernetes Infrastructure.

Job Description:

1. In-depth knowledge of full-stack development principles and best practices.
2. Expertise in building web applications with strong proficiency in languages like
3. Node.js, React, and Go.
4. Experience developing and consuming RESTful & gRPC API Protocols.
5. Familiarity with CI/CD workflows and DevOps processes.
6. Solid understanding of cloud platforms and container orchestration
7. technologies
8. Experience with Kubernetes pipelines and workflows using tools like Argo CD.
9. Experience with designing and building user-friendly interfaces.
10. Excellent understanding of distributed systems, databases, and APIs.
11. A passion for writing clean, maintainable, and well-documented code.
12. Strong problem-solving skills and the ability to work independently as well as
13. collaboratively.
14. Excellent communication and interpersonal skills.
15. Experience with building self-serve platforms or user onboarding experiences.
16. Familiarity with Infrastructure as Code (IaC) tools like Terraform.
17. A strong understanding of security best practices for Kubernetes deployments.
18. Grasp on setting up Network Architecture for distributed systems.

Must have:

1) Experience with managing Infrastructure on AWS/GCP or Azure

2) Managed Infrastructure on Kubernetes

About Us

At Tequity, we specialize in end-to-end product development, delivering insightful research, user-centric design, and scalable engineering solutions. Our dedicated team of product managers, designers, and engineers work collaboratively to ensure your business achieves its goals.

Job Description

We are seeking a skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic team. As a MERN Stack Developer, you will be responsible for designing, implementing, and maintaining full-stack applications. You will collaborate with cross-functional teams to deliver high-quality software solutions.

Roles and Responsibilities :

• Develop and maintain robust and scalable web applications using the MERN stack.
• Collaborate with front-end and back-end developers to define and implement innovative solutions.
• Deliver 3 major projects within the next 6 months, ensuring they are completed on schedule and under the allocated budget.
• Develop and implement a comprehensive training program that enables new hires to become fully productive within 3 months of their start date.
• Improve the development and testing strategy to achieve a 80% reduction in the number of bugs produced within the next 6 months.
• Design and implement RESTful APIs for seamless integration between front-end and back-end systems.
• Work closely with UI/UX designers to create responsive and visually appealing user interfaces.
• Set up Large Language Models (LLMs) as part of the development workflow, aiming to increase productivity per engineer by 20% in the next 6 months.​
• Troubleshoot, debug, and optimize code to ensure high performance and reliability.
• Implement security and data protection measures in line with industry best practices.
• Stay updated on emerging trends and technologies in web development.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• Minimum of 5 years in software engineering roles with a track record of delivering projects successfully.
• Proven ability to lead teams and improve development processes.
• Demonstrated experience in spotting, training, and retaining junior engineers.
• Node.js, Reactjs and database proficiency: Deep understanding of Node.js, Reactjs and experience with SQL and NoSQL databases.
• Experience with software development methodologies and testing frameworks.
• Familiarity with Large Language Models (LLMs) and their application in software development.

Benefits

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.

The candidate should have good knowledge about the job role. Must have good writing skills. Communication skills are must.