Cutshort logo
BigStep Technologies Pvt Ltd logo
Customer Success and Support Executive
Customer Success and Support Executive
BigStep Technologies Pvt Ltd's logo

Customer Success and Support Executive

Pratishtha Thakur's profile picture
Posted by Pratishtha Thakur
0 - 1 yrs
₹4L - ₹5L / yr
Remote only
Skills
Product demonstration
Customer Success
Customer Support
Communication Skills
skill iconProgramming

The desired candidate must have a technical background in computers / software with good analytical and problem-solving skills, and strong written communication skills. The selected candidate will be providing support for our software products and services to our clients.

 

Roles & Responsibilities:

 

Understand the software products demonstration

- Present the software product demo to clients

-Understanding and documenting client requirements and identifying the solutions according to our software product.

- Handling support tickets filed by clients.

- Coordinating with the Software Development Team for resolving client problems.

- Identify customer needs and help clients use specific features.

- Inform the ,client about new features and functionalities

- Respond to client/customer queries in a timely and accurate way.

- Must have strong written and verbal English communications skills.

- Must have basic knowledge of programming.

- Must have a technical background in computers/software.

- Must have good analytical and problem-solving skills.

- Must be a good team player, good learner and self-starter.

- Ability to work independently.

 

Experience: Freshers

** Female candidates are preferred**

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About BigStep Technologies Pvt Ltd

Founded :
2008
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
BigStep Technologies is a leading Cloud-Native Software Engineering and Product Development company. Our product engineering and IT services spectrum includes - Web & Mobile Apps Development - Enterprise Software Development - Managed Cloud Services & DevOps - Backend & API Development - Robotic Process Automation (RPA) - Setting-up & Running Global Capability Centers We also specialize in building: - Live Interactive Video, WebRTC & Real-time Engagement Applications - SaaS Product Architecture - Managed AWS Services Today, we are the trusted technology partner for many organizations across the globe. Our Clients include over 600 companies, from startups to enterprises, who believe that Digital Transformation and Customer Experience (CX) are critical to their success. Incorporated in 2008, BigStep is one of the fastest-growing technology companies. Our passionate and dedicated team of 150+ BigStep'ians ensure we are delivering the best to our Clients. At BigStep, we foster a collaborative culture and provide ample growth opportunities to all our employees, by offering fast-paced growth along with abundant global technological exposure.
Read more
Company video
BigStep Technologies Pvt Ltd's video section
BigStep Technologies Pvt Ltd's video section
Photos
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Connect with the team
Profile picture
Niranjan Mangal
Profile picture
Pratishtha Thakur
Profile picture
Apurva Batra
Company social profiles
bloglinkedin

Similar jobs

Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Chennai
6 - 8 yrs
₹5L - ₹12L / yr
Tally
QuickBooks
CA
ICWA

We are looking "Sr.Executive Accounts/Finance" for Reputed Client @ Permanent Role

Experience: 6 - 8 Yrs

• Financial planning, Costing and budgeting, Audit, MIS, Risk management,

• Taxation -Direct & Indirect

• Invoicing/Vendor Bills /GL Entry /Accounting [US & India-Journals &Adj Entry]

• Contracts(SOW,PO's ) & B2B contracts

• Project Maintenance

• Time Sheet Overseas & India

• Forex Entry & Regularization

• Statutory Follow up & Reports

• ROC/MCA Related Follow up and Documentation

• Asset Register

• STPI and Bank Regularization

• Good To Have Skills:Tally Knowledge and Quick Books.


Key Responsibilities: 

• Responsible for Accounting, Financial planning, Audit(Statutory, Internal, Tax), MIS, strategy partner to top management, Risk management, Taxation -Direct & Indirect

• Forecast monthly, quarterly and annual results, alignment to planning

• Conduct risk management

• Allocate resources and manage cash flows

• Conduct profit and cost analyses, monthly, quarterly, yearly financial closings

• Develop secure procedures to maintain confidential information

• Ensure all accounting activities and internal audits comply with financial regulations

• Recommend cost-reducing solutions

• Professional Attributes: 

• Strong Leadership Skills, Negotiation and Influencing Skills, Drive Change, Eye to Detail,

• Self-motivator, urge to build and grow the Organization

• Educational Qualification: CA / ICWA] Inter


Behavioral Attribute:

• Well adapt to Start-up culture, Strong Integrity, Driven by Values

• English + Local Language proficiency + Additional Language is added advantage

Read more
A FinTech start-up company
A FinTech start-up company
Agency job
via IndependentConsultant by Melrose Pinto
Bengaluru (Bangalore)
5 - 8 yrs
₹12L - ₹15L / yr
skill iconPython
skill iconDjango
skill iconJavascript
skill iconAngularJS (1.x)
skill iconReact.js
+7 more
Who can apply: ONLY CANDIDATES WHO ARE AVAILABLE ( with notice period: 1 month or 15 days or immediate)

A Fintech start up company that bridges the gap between the digital payments

and the micro-retailing industry of the market. A nexus for the B2B sector providing multi-utility services via an Android app, enabling the micro-retailers across India to revolutionize their business and thus providing them with an opportunity to generate more revenue by offering multiple micropayment and digital services at their offline store. We intend to leverage the mode of smartphone technology in the rural and urban markets across India, thus empowering micro-retailers and creating a sustainable self-employment for this segment. 

Overall Competencies:

1. Tech Depth/Breadth/Problem Solving.

2. Design & Architecture (Code/Design review).

3. Team Management.

Leadership Competency:

- Managing & mentoring a team.

- Ability to deliver projects/sprints on time.

- Obsessed with quality: Design reviews, code reviews, testing (system/performance).

- Spending at least 50% time with hands-on coding while doing the above Programming.

Tech Competency:

- Hands-on with Python/Django/Flask.

- Knowledge of PHP & Laravel is a plus.

- Experience with any JavaScript framework (Angular / React ).

- Prior experience in micro-services based architecture.

- Good understanding of SQL (MySQL, Postgres, or similar).

- Good understanding of one no-SQL (MongoDB / DynamoDB etc).

- Comfortable producing and refactoring code without assistance.

- Can reason about the complexity of algorithms (time and space).

- Basic CI/CD and DevOps.

- Experience in Docker & Kubernetes.

- Design, QA, and Infrastructure.

- Knowledge of design patterns and cloud scaling.

- AWS & GCP experience. AWS is mandatory.

- Understands BDD/TDD/Performance/Security/Smoke testing/Unit Testing

- Understands REST principles and Microservices

- Understands version control & branching strategies

- Understands application security fundamentals and potential security risks

Education: Bachelors in Computer Science|
Read more
InfoBeans
at InfoBeans
2 recruiters
Sanjeeta Saxena
Posted by Sanjeeta Saxena
Indore, Pune, Vadodara, Chennai
3 - 10 yrs
Best in industry
Hyperledger
Blockchain
Microservices
skill iconDocker
skill iconKubernetes
+1 more
  1. Min 3 yrs of experience in Software Development
  2. 2+ yrs of experience in Blockchain & Hyperledger experience is a must
  3. Good experience with Microservices, Docker, Kubernetes, Devops, and Cloud Technologies.
  4. Experience with Java / Golang / Python / Nodejs / ROR / C# or any OO Language.
  5. Nice to have CHFA or CHFD certifications 
Read more
CloudAngle
Bogam Surender
Posted by Bogam Surender
Hyderabad
7 - 12 yrs
₹15L - ₹25L / yr
MS SharePoint
Microsoft SharePoint
Microsoft SharePoint administration
skill iconReact.js
Sharepoint
  • Hands-on experience in SharePoint Online development using SharePoint framework (SpFx), React JS, Typescript, and CSOM.
  • Experience in React, jQuery, .Net Framework, HTML5/JavaScript and general web development tools/technologies.
  • Total 10+ years experience and a minimum of 3+ years of experience in the SharePoint architect role.
  • Hands-On experience developing using Microsoft Azure Logic Apps, PowerApps, PowerBI, and MS Flows
  • Strong working knowledge of MS Graph and office.js API
  • Experience in SharePoint 2016, SharePoint 2013, and SharePoint Online.
  • Good experience in customer handling, team handling, and project management.
  • Bachelors or Master s degree in Computer science or Engineering.
  • Robust solution architect experience.
  • Experience in O365 architecture

 

Read more
B2B SaaS Startup
B2B SaaS Startup
Agency job
via Unnati by Sravanthi M
Remote only
1 - 2 yrs
₹3L - ₹3.5L / yr
Client Servicing
client operations
Our client is the world's largest aggregator of business events. The startup is a business event discovery and networking platform that has also built other services like accessing speaker information and event agendas, viewing maps and getting directions to the venue, and setting reminders for the event. It aims to improve event-goers experience before, during, and after the event.
 
The company currently hosts over 300000 business events and drives over 30 million people to events. As the only platform with rated events, they use technology to maximize the value, users get from the event participation. Over the last 4 years, the company has grown from a small startup to a platform with global reach and clientele.
 
The company was founded in 2014 by serial entrepreneurs and IMT and Purdue University alumni, who have been part of managing and scaling many online business and products. The company drives massive B2B traffic from across the globe on a single amazing platform.
 
Our client collaborates with event organizers of trade shows and conferences around the world to become their official engagement app. Past and current clients include UBM, Messe Frankfurt, Messe Munchin, FICCI, HKTDC, among others.
 
As a Client Servicing (Associate/Assistant Manager), you will be responsible for serving as the primary point of contact for the customers from onboarding to renewal.

What you will do:

  • Building and managing strong relationships with key customer stakeholders
  • Proactively monitoring client retention and customer account health
  • Serving as a product expert on use cases and providing customer training
  • Interfacing and collaborating with cross-functional teams to drive towards customer goals
  • Providing prompt customer service to ensure client delight and minimal churn
  • Following and creating processes that build long lasting client relationships
  • Driving upselling by understanding client requirements and product fit
  • Being the voice of the customer to drive process and product enhancement

 

Candidate Profile:

What you need to have:

  • Comfortable to work in the day/ evening shift as per the assigned region
  • Strong ethical practices for client servicing
  • 2 to 4 years of experience in client servicing (preferably in the international market)
  • Effective communicator with strong analytical, problem-solving and organizational ability
  • High level of comfort with handling technology    
Read more
Mobile Programming LLC
at Mobile Programming LLC
1 video
34 recruiters
Nishanth Lingaraj
Posted by Nishanth Lingaraj
Remote, Pune
6 - 8 yrs
₹8L - ₹14L / yr
skill iconJavascript
skill iconAngularJS (1.x)
skill iconHTML/CSS
skill iconjQuery
skill iconMongoDB
Technical Skills :-
• Demonstrable experience in enterprise software product development.
• Expert knowledge of JavaScript
• 6+ years of Web UI development using JavaScript, HTML and CSS, JQuery
• 3+ years of experience in AngularJS, progressive web application development (agnostic to which version) or any other modern framework.
• Experience in REST API development / building SaaS applications
• 2+ years of MongoDB, Redis or similar no-SQL DB experience
• 2+ years of experience of RDMS
• Must be able to communicate the design specification using block diagrams / modelling techniques (e.g. UML)
Nice to have experience
• Object-oriented modeling and design a plus
• Experience with DevOps CI/CD pipelines.
• Experience with Jenkins and GitHub
Read more
Electric vehicle charging infrastructure solutions.( SC1)
Electric vehicle charging infrastructure solutions.( SC1)
Agency job
via Multi Recruit by Anna S
Bengaluru (Bangalore)
7 - 12 yrs
₹12L - ₹20L / yr
Embedded Applications
Embedded C
skill iconC++
Data Structures
Algorithms
+3 more
  • Develop embedded Linux Applications
  • Work with a worldwide team to integrate the product to meet the requirement

Required Qualifications:

  • Degree in Computer Science from a top-tier institution
  • Relevant full-time work experience of 4+years
  • Strong foundation in computer science, Object-Oriented software, unit testing & test automation with scripts
  • Ability to self-teach.

Mandatory Technical Skills:

  • Expert level programming in C/C++
  • Linux systems programming, data structures & algorithms
  • Networked applications

Desirable Technical Skills:

  • Linux Board Bring up, device drivers would be an advantage

 

 

 

Read more
Sixth Circle Technologies Pvt Ltd
Sixth Circle
Posted by Sixth Circle
Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
skill iconJavascript
skill iconReact.js
skill iconjQuery
skill iconHTML/CSS
skill iconXML
+6 more

We are looking for a Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

If you have enough confidence and ready to adopt new technologies, you might be a great fit for the requirement.

Responsibilities

  • Work with development teams and higher management to ideate software solutions as per requirement
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile/tab responsive design
  • Write technical documentation
  • Work with data scientists and analysts to improve software

Required Skills

  • Proven experience as a Full Stack Developer or similar role
  • Experience developing desktop and web applications
  • Familiarity with common stacks
  • Knowledge of multiple opensource front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
  • Knowledge of multiple opensource back-end languages (e.g. Python) and JavaScript frameworks (e.g. React, Node.js)
  • Familiarity with databases (e.g. PostgreSQL, MongoDB), web servers, and UI/UX design
  • Well knowledge about Docker and other DevOps technologies
  • Ready to adopt new technologies as per requirements.
  • Great attention to detail * Organizational skills
  • An analytical mind
Read more
JellyBean
at JellyBean
1 recruiter
satwik c
Posted by satwik c
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹4L - ₹7L / yr
Social Media Optimization (SMO)
Social media management
Social Media Marketing (SMM)
Social media strategy
Content Strategy

Social Media Writer and Content Manager 


Job Requirements :


1) Prior Experience as a Social Media Manager (With a Focus on Youtube)

2) Experience with Google, Facebook and Youtube Ads

3) Experience writing social media posts, captions

4) Familiarity with Search Engine optimization (SEO)

5) Experience working with Mail Chimp is desired, but not mandatory

6) Awareness with social media trends

7) Creativity and Immersion in Social Media

8) Analytical Aptitude

9) Excellent writing and language skills

10) Proficiency in Hindi and English

11) Proofreading and Editing Skills

 

Job Responsibilities : The candidate would be responsible for

 

1) Crafting Social Media Strategy and setting clear objectives for promotion, engagement, conversion of target audience.
2) Managing client's social media assets.( Social Media, SEO, Content Marketing, Email, Print and Digital Marketing)
3) Content Management 
4) Curating Weekly and Fortnightly Social Media Campaigns and overseeing their execution (Images/Video/Podcasts/Blog Posts/Snippets/One Liners/Newsletters)

5) Collating Social Media Analytics and generating insights for building online brand awareness and reputation

6) Creating and implementing fortnightly and monthly Content editorial calendars to manage content

7) Implement a publishing schedule and promote content through social advertising

8) Working with Design Team for creating Social Media Posts

9) Managing and reviewing comments and feedback section

10) Online Reputation Management (ORM) and establishing brand loyalty in the online and offline community.

11) Determining KPI for audience engagement by capturing relevant performance metrics

12) Compiling reports showcasing ROI and tweaking strategy if needed.

Salary : As Per Industry Standards

Experience : 3 to 7 Years

Qualification : Graduate in any field. 

Software : Microsoft Office Suite / Hootsuite

 



Read more
ICB SOLUTIONS
at ICB SOLUTIONS
1 recruiter
Vinay Guleria
Posted by Vinay Guleria
Mohali, Panchkula, Chandigarh
1 - 3 yrs
₹2L - ₹4L / yr
skill iconHTML/CSS
skill iconAdobe Illustrator
Adobe Photoshop
Interaction Design
Mockups
+2 more
We are looking for a talented Web Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful web design. They should also have superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artifacts. They will be able to transform them into beautiful, intuitive, and functional designs.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos