Customer Success and Support Executive

Company Overview: SkillDeck is a fast-growing training and development organization specializing in high-demand areas like HR, technology, digital marketing, and more. We aim to empower professionals and students by providing top-tier training solutions that enhance employability and performance. We’re seeking proactive Business Development Executives who can forge valuable partnerships with colleges and corporate organizations, accelerating our reach and impact.

Job Summary: As a Business Development Executive for Partnerships, you will play a critical role in expanding SkillDeck’s influence in the education and corporate sectors. You will be responsible for identifying, approaching, and securing partnerships with educational institutions and businesses to facilitate large-scale training and upskilling initiatives. This is a high-impact position where you will contribute directly to SkillDeck’s growth strategy.

Key Responsibilities:

1. Partnership Acquisition:

• Identify and develop relationships with key stakeholders in colleges, universities, and corporate organizations.
• Initiate and conduct meetings with decision-makers to present SkillDeck’s course offerings, subscription models, and other training solutions.

Proposal Development:

• Create customized partnership proposals and presentations that address the needs of academic and corporate clients.
• Draft and negotiate partnership agreements, including terms of collaboration, pricing, and deliverables.

Market Research & Analysis:

• Conduct research to identify trends and demand in training areas like HR, data science, digital marketing, etc., within the college and corporate sectors.
• Analyze the competitive landscape and adjust partnership strategies accordingly to position SkillDeck as a preferred training partner.

Project Management:

• Oversee the successful implementation of partnership agreements, ensuring that deliverables and timelines are met.
• Collaborate with internal teams (content, marketing, and product) to customize course offerings as per partner requirements.

Relationship Building & Networking:

• Maintain ongoing relationships with existing partners, providing regular updates and exploring opportunities for growth.
• Attend industry conferences, networking events, and educational fairs to promote SkillDeck and connect with potential partners.

Reporting and Goal Tracking:

• Track partnership performance metrics, generate reports, and present insights to management.
• Meet or exceed quarterly targets for new partnerships, revenue, and client engagement.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• 3-5 years of experience in business development, sales, or partnership roles, preferably in the education or training industry.
• Proven track record of closing deals with academic institutions or corporate clients.
• Strong negotiation and communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• Familiarity with training and development trends, particularly in technology and professional upskilling.

Preferred Skills:

• Experience with CRM software for tracking leads and managing client relationships.
• Established network within the education or corporate training sectors.
• Knowledge of digital marketing, HR, or technology-related training is a plus.

Why Join Us:

• Opportunity to work with a leading brand in the training industry.
• Competitive salary with performance-based incentives.
• Career growth potential within a rapidly expanding organization.
• Exposure to diverse projects and client bases.

Frontend Developer (Angular) – 2-3 Year’s Experience

Role & Responsibilities:

·         Develop scalable, high-performance web applications using Angular.

·         Work closely with Spring Boot microservices via REST and GraphQL APIs.

·         Ensure responsive and accessible UI using Material UI, Tailwind CSS, or Bootstrap.

·         Optimize state management using NgRx.

·         Follow best coding practices, code reviews, and agile development.

·         Write unit and integration tests using Jest, Cypress.

·         Collaborate with UI/UX designers for intuitive, modern user experiences.

Skills Required:

·         Frontend: Angular, TypeScript, JavaScript (ES6+).

·         State Management: NgRx.

·         API Integration: REST, GraphQL (Apollo Client, Relay).

·         CSS Frameworks: Tailwind CSS, Material UI, Bootstrap.

·         Testing: Jest, Cypress.

·         Build Tools: Webpack, Babel, Vite.

·         Version Control: Git, SVN.

Job Summary:

We are looking for a highly skilled and experienced DevOps Engineer who will be responsible for the deployment, configuration, and troubleshooting of various infrastructure and application environments. The candidate must have a proficient understanding of CI/CD pipelines, container orchestration, and cloud services, with experience in AWS services like EKS, EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc., in a highly available and scalable production environment. The DevOps Engineer will be responsible for monitoring, automation, troubleshooting, security, user management, reporting, migrations, upgrades, disaster recovery, and infrastructure restoration, among other tasks. They will also work with application teams on infrastructure design and issues, and architect solutions to optimally meet business needs.

Responsibilities:

• Deploy, configure, and troubleshoot various infrastructure and application environments
• Work with AWS services like EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc., in a highly available and scalable production environment
• Monitor, automate, troubleshoot, secure, maintain users, and report on infrastructure and applications
• Collaborate with application teams on infrastructure design and issues
• Architect solutions that optimally meet business needs
• Implement CI/CD pipelines and automate deployment processes
• Disaster recovery and infrastructure restoration
• Restore/Recovery operations from backups
• Automate routine tasks
• Execute company initiatives in the infrastructure space
• Expertise with observability tools like ELK, Prometheus, Grafana , Loki

Qualifications:

• Proficient understanding of CI/CD pipelines, container orchestration, and various cloud services
• Experience with AWS services like EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc.
• Experience in monitoring, automation, troubleshooting, security, user management, reporting, migrations, upgrades, disaster recovery, and infrastructure restoration
• Experience in architecting solutions that optimally meet business needs
• Experience with scripting languages (e.g., Shell, Python) and infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)
• Strong understanding of system concepts like high availability, scalability, and redundancy
• Ability to work with application teams on infrastructure design and issues
• Excellent problem-solving and troubleshooting skills
• Experience with automation of routine tasks
• Good communication and interpersonal skills

Education and Experience:

• Bachelor's degree in Computer Science or a related field
• 5 to 10 years of experience as a DevOps Engineer or in a related role
• Experience with observability tools like ELK, Prometheus, Grafana

Working Conditions:

The DevOps Engineer will work in a fast-paced environment, collaborating with various application teams, stakeholders, and management. They will work both independently and in teams, and they may need to work extended hours or be on call to handle infrastructure emergencies.

Note: This is a remote role. The team member is expected to be in the Bangalore office for one week each quarter.

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

1. End to end accounts Pay Order management / Invoicing / Billing in systems (QuickBooks, Tally or any other ERP)
2. Execution of orders -  starting from receiving Purchase Order to service deployment (Enabling the cloud platform for client)
3. Documentation, understanding of compliance.
4. Client Communication  - Written and verbal communication (Deal with clients, Sales team and other employees. 
5. Reporting  - Various reports (Governance/Monthly/quarterly review reports).
6. Deal with clients, management, suppliers and other employees professionally at all times
7. Complete all the  tasks on time, timelines are critical.
8. Open for new tasks and ready to accept the challenges since this is a dynamic profile.

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelors degree in commerce from an accredited university and prefer a Bachelors or Masters in finance. A higher degree, CA, CA inter or MBA/PGDBA in Finance will be an added advantage.

1. 1 – 3 years of prior experience working in billing, invoicing and order management.
2. Experience of working in IT industry would be preferred
3. Strong analytical skills
4. Passion for quality control and productivity
5. Ability to perform advanced computing functions
6. Familiarity with databases
7. Familiarity with Google Workspace
8. Strong communication skills
9. Ability to solve problems
10. Ability to work well in groups
11. Ability to multitask
12. Knowledge of the Cloud based products is an additional advantage.

Role & Responsibilities

We are a workplace thriving on young energy, on mentorship, craziness, drive and commitment to making a difference. This is what we could open for you!

We are looking for an experienced and accomplished Frontend Developer (ReactJS). The role will suit a natural problem solver. The core role will be in a technical leadership capacity.

Primary Responsibilities

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Ideal Candidate:

• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Must have minimum 1.5 years of experience in React JS.
• Knowledge in Web services, Web API, REST services, HTML, CSS3
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Excellent problem-solving ability and desire to learn new technologies and platforms.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout development life cycle
• Good teamwork.
• Excellent troubleshooting skills.
• Good project management skills.
• Flexible in his/her technical approach with a willingness to try new, creative technical solutions.

Working Mode: Only Office 

Job Location : Bangalore

Interview Process

First Round – Telephonic Discussion

Second Round – Zoom Call

About the Role: 

Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.

This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations

Reporting to: Director, Analytics

Job Location: Jaipur

Experience Required: 4-6 years

What You’ll Do

• Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
• Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
• Strive towards building mini business intelligence products that add value to the client base
• Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.

What You’ll Need

• Masters in business/behavioral economics/statistics with a strong interest in marketing technology
• Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
• Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
• Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
• Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
• Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
• Ability to effectively articulate complex ideas in simple and effective presentations to diverse groups of stakeholders.
• Experience working with a visualization tool (preferably, but not restricted to Tableau)
• Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
• Should be self-organized and be able to proactively identify problems and propose solutions
• Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
• As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
• Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
• Able and willing to relocate to Jaipur post pandemic.

Benefits:

• Medical Coverage, to keep you and your family healthy.
• Compensation that stacks up with other tech companies in your area.
• Paid vacation days and holidays to rest and relax.
• Healthy lunch provided daily to fuel you through your work.
• Opportunities for career growth and training support, including fun team building events.
• Flexibility and a comfortable work environment for you to feel your best.