
- Meeting assigned sales targets
- Management and resolve customer complaints
- Sell insurance/credit cards or loan and handle calls.
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Complete call logs and reports and other duties as assigned
- Accomplishes sales and organization mission by completing related results as needed.

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Head of Creator Community (Remote)
Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.
Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.
Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention
Required Skills :
4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work
Position- Sales Specialist
Responsibility -
- Develop strong customer relationships in order to generate sales.
- Achieving sales targets through acquisition of new clients & maintaining relationship with existing clients
- New lead generation or onboarding , field sales & marketing with covering a geographical area along with visiting shopkeepers and retailers.
- Provide a demonstration and explain the advantages and features of the services with creative contents.
- Explain the contract, its feature, tenure and all terms and conditions to customers in detail.
- Manage the queries raised by the customers. Convince the business owners/managers to enroll with NDHGO as a paid listing in order to advertise and gain business.
- Meeting weekly and monthly sales targets and help in developing the business and generating the revenue.
- Evaluate customers skills, needs and build productive long-lasting relationships .
Good Fit -
- Someone who has hands-on experience in B2B sales & marketing along with onboarding is a must.
- Someone with at least 4 years of experience working on B2B retail marketing.
- He should have a laptop and two wheeler.
- Unmatched enthusiasm to keep up with the pace of the business and the team.
Experience - 4 to 5yrs
- Minimum of 9 yrs of experience as Business Analyst, 2 yrs exp as Product Owner
- Take the lead of scrum teams as the Product Owner/Business Analyst
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Allocating resources and maintaining cost efficiency.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Updating, implementing and maintaining procedures.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Managing competing resources and priorities.
- Monitoring deliverables and ensuring timely completion of projects.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Experience creating detailed reports and giving presentations.
- Competency in Microsoft applications including Word, Excel, and PPT.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Experience leading and developing top performing teams.
- Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
- Ensure that the team always has an adequate amount of prior prepared tasks to work on
- Plan and prioritize product feature backlog and development for the product
- Define product vision, road-map and growth opportunities
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide backlog management, iteration planning, and elaboration of the user stories
- Work closely with Product Management to create and maintain a product backlog according to business value or ROI
- Lead the planning product release plans and set the expectation for delivery of new functionalities
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Research and analyze market, the users, and the roadmap for the product
- Follow our competitors and the industry
- Keep abreast with Agile/Scrum best practices and new trends
Job Description:
- Responsible for helping in data preparation and data pull
- Should be able to cut and slice data to extract interesting insights from the data
- Work closely with cross-functional teams, TPMs & PMs to execute deliverables
- Identify key requirements needed from cross-functional teams and external vendors
- Accountable for delivering against established business goals/objectives
- Analyse, evaluate, and overcome program risks, and produce program reports for senior management and stakeholders
- Working on strategy development to enhance user experience
- Work with development teams to learn existing projects and different use cases.
- Hands-on experience in Excel & MS Office - Expert, SQL will be preferred
Technical Skills:
- Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management
- Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data
Desired Skills:
- An ability and interest in working in a fast-paced, ambiguous, and rapidly changing environment
- Should have worked on Business Projects for an organization, Ex: customer acquisition, and customer retention.
1-3 Years’ experience (maximum 3 years) in Business Analyst/Program Manager/Project Manager role having good knowledge of SQL, Excel, and MS Office
Designation: Backend Developer
Location: Mumbai (Currently Remote)
Principal Accountabilities:
- Develop, Enhance, and Modify Applications for a Global Market Environment.
- Design, Code, Test, Debug, and Document programs for corporate systems architecture.
- Work closely with Business stakeholders to define requirements for system applications
Work Dimensions:
- API integration, Application deployment, Test Driven Development & Agile methodologies
- Database designing ; (Knowledge of NoSQL databases is a plus).
- Familiarity in Unix/Linux development environments & tools including scripting.
- Designing system architecture for solving complex problems with a sound understanding of object-oriented programming and design patterns.
Work Context:
- A fast moving, high growth, entrepreneurial environment.
- Need to work on Git and work in a highly collaborative environment.
- Timely reporting is required.
- Must typically have in-depth knowledge of development tools and languages
- Ensure full legal and ethical compliance and conduct of business at all times and under all circumstances
- Attention to detail needed to maintain a global standard of work output
- Supervise, mentor, coach a small team of associates on a day to day basis for better management of their performance.
Role requirements:
- 2 to 6 years of experience in the IT industry
- 2+ years of experience in NodeJS
- Graduate degree (B.Tech/ BSc. IT) in IT/Engineering/Computer Science
- Strong problem-solving abilities
- Good communication skills.
- A good team player
Solid understanding of Spring and Spring Boot Framework
Experience with NoSQL DB, preferable MongoDB
Experience working with Agile Methodology and BDD Framework
Experience with Microservices Architecture



- Required to work individually or as part of a team on data science projects and work closely with lines of business to understand business problems and translate them into identifiable machine learning problems which can be delivered as technical solutions.
- Build quick prototypes to check feasibility and value to the business.
- Design, training, and deploying neural networks for computer vision and machine learning-related problems.
- Perform various complex activities related to statistical/machine learning.
- Coordinate with business teams to provide analytical support for developing, evaluating, implementing, monitoring, and executing models.
- Collaborate with technology teams to deploy the models to production.
Key Criteria:
- 2+ years of experience in solving complex business problems using machine learning.
- Understanding and modeling experience in supervised, unsupervised, and deep learning models; hands-on knowledge of data wrangling, data cleaning/ preparation, dimensionality reduction is required.
- Experience in Computer Vision/Image Processing/Pattern Recognition, Machine Learning, Deep Learning, or Artificial Intelligence.
- Understanding of Deep Learning Architectures like InceptionNet, VGGNet, FaceNet, YOLO, SSD, RCNN, MASK Rcnn, ResNet.
- Experience with one or more deep learning frameworks e.g., TensorFlow, PyTorch.
- Knowledge of vector algebra, statistical and probabilistic modeling is desirable.
- Proficiency in programming skills involving Python, C/C++, and Python Data Science Stack (NumPy, SciPy, Pandas, Scikit-learn, Jupyter, IPython).
- Experience working with Amazon SageMaker or Azure ML Studio for deployments is a plus.
- Experience in data visualization software such as Tableau, ELK, etc is a plus.
- Strong analytical, critical thinking, and problem-solving skills.
- B.E/ B.Tech./ M. E/ M. Tech in Computer Science, Applied Mathematics, Statistics, Data Science, or related Engineering field.
- Minimum 60% in Graduation or Post-Graduation
- Great interpersonal and communication skills
Work Profile: It's 100% B2B Outbound Sales role and have to sell product via phone, email and web meetings
Key Responsibility:
- Generate 100% new business from assigned territory
- This is pure outbound sales where the candidate should identify a prospect, reach them, and sell Fundoodata.com services on phone.
- Responsible for end to end sales Cycle Right from prospect identification to payment collection and post-sales services coordination.
- Complete activity reporting on CRM.
Required Key Skills:
- Should LOVE sales and have flair for business development, networking
- Should have min 2-3 years B2B sales experience.
- Cold calling experience is a must, social warm calling desirable.
- Very strong presence and activity on Linkedin to connect with CXO and generate lead for self.
- Effective email marketing and written communication.
- High preference for candidates having an existing client network of Sales and Marketing head or CEO/Director/Owners.
- Persuasive oral communication with good command of English and Hindi added preference for knowing more language.

