Telecallers for International Voice Process

Job Title: ERP (Process Manufacturing) Software Sales Specialist

Location: Ahmedabad, Gujarat

Experience: 2-4 years into ERP Sales

Job Summary: We are seeking an experienced ERP (Enterprise Resource Planning) Software Sales Specialist with expertise in the pharmaceutical process manufacturing industry. The ideal candidate will be responsible for driving sales of our ERP software solutions tailored to meet the unique needs of pharmaceutical manufacturing businesses. They will possess in-depth knowledge of ERP systems, understand the complexities of pharmaceutical manufacturing processes, and have a proven track record of achieving sales targets.

Responsibilities:

1. Prospect, qualify, and generate new leads within the pharmaceutical manufacturing industry.
2. Develop and maintain strong relationships with key decision-makers, influencers, and stakeholders at pharmaceutical manufacturing companies.
3. Understand the specific business challenges and requirements of pharmaceutical manufacturing organizations and articulate how our ERP solutions can address those needs effectively.
4. Conduct product demonstrations and presentations to potential clients, showcasing the features and benefits of our ERP software as it pertains to pharmaceutical manufacturing.
5. Collaborate with the pre-sales, implementation, and customer success teams to ensure smooth handover of accounts and successful implementation of ERP solutions.
6. Prepare and deliver proposals, quotes, and contract negotiations in alignment with company policies and pricing guidelines.
7. Keep abreast of industry trends, competitive landscape, and regulatory changes within the pharmaceutical manufacturing sector.
8. Meet and exceed sales targets, objectives, and KPIs set by the company.

Qualifications:

1. Bachelor's degree in Business Administration, Sales, Marketing, or a related field. (MBA preferred)
2. Minimum of 3-5 years of proven sales experience in selling ERP software solutions, preferably within the pharmaceutical process manufacturing industry.
3. Deep understanding of pharmaceutical manufacturing processes, regulatory requirements, and industry challenges.
4. Strong network of contacts within the pharmaceutical manufacturing sector is highly desirable.
5. Excellent communication, presentation, and negotiation skills.
6. Ability to work independently and collaboratively in a fast-paced, dynamic environment.
7. Proficiency in CRM software (e.g., Salesforce) and other sales productivity tools.
8. Willingness to travel as needed to meet with clients and attend industry events.
9. Results-oriented mindset with a focus on exceeding sales targets and driving revenue growth.

Job Profile : Creative Content Creator

CTC Range: 3-6 LPA

Job Essence -

It’s Only Words ..and the words are all I have ..to take your heart away…

Or

Country Roads take me home ….

Or

Har rang kuchh kehta hai…

We are looking for those who can feel the soul of seasons, the flora and fauna, the mountains, and the river…similarly if they feel the soul, the character of a brand to communicate and build the connect with its audience!

We are looking for content professionals to handle narrative based writings for content pieces for ever growing and global brands we have in our portfolio.

You should be digitally savvy/from media background/writer/author or be the next new age Prahlad Kakkar, Prasoon Joshi, Piyush Pandey, Josy Paul, R Balki, Alque Padamsee in making in Digital Agency world with a good grip on brand communications driven by content strategy.

You should be able to think beyond the universe to the roots of our nation, work on your style of content and help in brands’ facelift/makeover/launches. This applies to the messaging for all the audience’s touch points.

Our clients rely on us with trust of the above. We are their Partners in Progress (not a typical agency vendor). We may even help them to make their brand mandates, manifestation plans and guidelines. So there is almost no instructional or Copy/Paste working. You need to be as original as you are!

Overview :

The Creative Content Creator will be responsible for conceptualizing, writing, shooting, and/or editing various types of content, that align with the brand's voice, tone, and messaging. Your role will involve understanding latest digital social media trends and incorporating them into your content to drive user engagement, promote the brand's message, and achieve the overall marketing goals. You will collaborate closely with other content creators, creative designers, video producers/editors, the director of social media + connections, and other stakeholders to develop content strategies, craft impactful messages, and optimize content for various social media channels. Your experience in creating content that resonates with social media audiences and existing trends will be essential in driving user action and promoting the brand's presence in the social media landscape.

Key Responsibility Areas :

• Conceptualize compelling and engaging paid and organic copy, graphics and/or videos for social media platforms.
• Actively search for and identify trends (geographical/regional, temporal, and intuitive) that are relevant for the brand’s audience within the latest social media and connected platform trends, visual design trends, and industry best practices to ensure the brand's social media content remains relevant and effective.
• Deliver still and video assets weekly to maintain Brand’s organic social presence, ensuring the Brand is actively engaging in cultural social conversations.
• Ensure that all copy created for social media platforms aligns with the brand's messaging and tone. While all visual assets adhere to established brand guidelines and the brand’s visual identity.
• Work with the client servicing manager, creative designers, video producers/editors, and other stakeholders to develop copy and visual strategies for social media platforms that align with the overall marketing goals and objectives, including messaging, target audience, and content themes.
• Optimize copy for social media platforms, including character limitations, hashtag usage, and other platform-specific considerations, to ensure that the content is engaging, shareable, and drives user action.
• Edit and enhance visual content to optimize for social media platforms, including resizing, cropping, color correction, and other adjustments to ensure optimal performance and engagement.
• Concept creative ideas and develop action plans for social + connected platform (ex. digital/social activations + influencer experience) that drive user engagement and brand recognition in social space.

Work Profile:

1)     Convert ideas into content pieces. These content pieces (output) can be in the form of:

• Web Related Content:
• Pages/Sliders/Banners
• Landing Page/Forms
• Emailers/Ebooks/Downloadables – Topic/Body/Links
• Social Media Content:
• Social Media Copies
• Social Media creative content
• Blog/Articles/Press releases/Story telling/Infographics
• SEM Content:
• Paid ads content – FB/Instagram/Google/LinkedIn/YouTube

Ø Content for creative cards/videos

Ø Copies and descriptions

• Remarketing ad sets
• SEO content – Blogs/Articles using keywords
• WhatsApp messages
• YouTube descriptions/Video scripting
• Taglines
• Quotations
• Profile Writing
• Viral Content
• Media Kit/PR activities/3rd Party PR
• Media Relations
• Influencer Marketing
• Online Reputation Management(ORM) areas

2)     Planning – Understand/Work/Create/Assist

·        DMO Plan – Along with the SEM and Digital/Social Media Campaign teams

·        Manifestation Plan

·        Activity Charter - Along with the SEM and Digital/Social Media Campaign teams

3)     Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate in Recruitment/Induction, KRA setting and Performance Evaluation:

·        Work Allocation Based on Activity Charter & SMO Tracker

·        Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

·        Setting up KRAs (using InnoWET) and Performance review

·        Time sheet Management & Analysis

·        Social Media Participation and updated Profile on all mediums

·        Work closely with the creatives/videos team for proper implementation of the campaign

4)     Review & Analytics:

·        Client’s success PPT and Report with executive summary

·        Team Productivity based on Time Sheets

·        Create phase(Web/Content and Visuals) Activity Charter Conformance Report

·        Consolidated success Report /PPT for internal stakeholders

·        Content success report and analytics tracking based on the medium

WHAT YOU WILL NEED:

• 1-3+ years of experience as a in content editing, social media marketing or other related fields, preferably in an advertising agency or marketing department.
• Excellent writing, photo, graphic, video and editing skills.
• Proficiency in Adobe Suite (i.e. Premiere Pro, After Effects) or other similar software programs(Optional)
• Proficiency in using Canva or other similar software programs for designing and video editing(Mandatory)
• Ability to adapt writing style to different target audiences and brand voices is a must
• Strong understanding of social media platforms, their features, and limitations, and ability to optimize copy for different platforms.
• Ability to work both independently and effectively in a team environment.
• Strong organizational and time-management skills.
• Excellent communication skills, with the ability to effectively articulate creative concepts and ideas to stakeholders.
• Familiarity with website landing pages and modules, banners, and additional promotional material is a plus and may be needed as extension of campaign work
• Strong attention to detail, with a keen eye for aesthetics and brand consistency.

You will work closely with the:

• Digital - Social Media and Brand ideation team
• Creative teams
• SEM/Promotions teams

You should be able to

• Believe that everything can be made viral
• Extensive research
• Work in teams
• Work in solace
• Most important: Willingness to learn

What kind of people are we looking for? Simple:

·        We don’t like experts, we prefer people who are always willing to learn and are able to learn quickly

·        Not a mere task taker.

·        Ability to work with deliverables in mind.

·        Entrepreneurial instinct beyond office cubicle

·        Intelligence to do multitasking and prioritization of work

·        Excellent communication skills- written oral and articulation.

·        Ability to initiate/participate with intelligence, thoughtful new ideas in business discussion and meetings.

·        Instinct of exhaustive reading, research ,analysis beyond the conventional format and adding value to the deliverables

·        Strong strategic bent with inclination towards learning and contributing.

·        Adaptability and flexibility to work with cross-functional areas of business.

·        Zeal to be driven by productivity than by activity

·        Self discipline and ability to do work with self supervision.

·        You do what you preach, or at least try

·        You not only work hard, you party hard too

·        You have an eye for detail

·        If you’re a (regular) blogger, we already love you!

·        You are a DIY person. Period

Looking for Immediate Joiner : 15-30 days

ROLES & RESPONSIBILITIES:

• Should be able to work with business stakeholders to understand the roadmap, pain points.

• Quickly understand existing system architecture, analyze and recommend improvements.

• Should be able to design solutions on ServiceMax and distribute tasks to team members and guide

them.

PREFERRED SKILLS:

• Minimum 6 years of experience working on Salesforce Platform.

• Having a good understanding of Salesforce object models, relationship, limits, security etc.

• Should be aware of customization and configuration options.

• Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be

as a lead/architect.

• Having built large scale ServiceMax application catering to complex use cases. Having experience of

different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch

Console, Mobile App etc.

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in computer science, Computer Engineering, or a closely related field.

1.      Core Responsibilities

·        Leading solutions for data engineering

·        Maintain the integrity of both the design and the data that is held within the architecture

·        Champion and educate people in the development and use of data engineering best practises

·        Support the Head of Data Engineering and lead by example

·        Contribute to the development of database management services and associated processes relating to the delivery of data solutions

·        Provide requirements analysis, documentation, development, delivery and maintenance of data platforms.

·        Develop database requirements in a structured and logical manner ensuring delivery is aligned with business prioritisation and best practise

·        Design and deliver performance enhancements, application migration processes and version upgrades across a pipeline of BI environments.

·        Provide support for the scoping and delivery of BI capability to internal users.

·        Identify risks and issues and escalate to Line / Project manager. 

·        Work with clients, existing asset owners & their service providers and non BI development staff to clarify and deliver work stream objectives in timescales that deliver to the overall project expectations.

·        Develop and maintain documentation in support of all BI processes.

·        Proactively identify cost-justifiable improvements to data manipulation processes.

·        Research and promote relevant BI tools and processes that contribute to increased efficiency and capability in support of corporate objectives.

·        Promote a culture that embraces change, continuous improvement and a ‘can do’ attitude.

·        Demonstrate enthusiasm and self-motivation at all times.

·        Establish effective working relationships with other internal teams to drive improved efficiency and effective processes.

·        Be a champion for high quality data and use of strategic data repositories, associated relational model, and Data Warehouse for optimising the delivery of accurate, consistent and reliable business intelligence

·        Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

·        Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

·        Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

·        5 years Data Engineering / ETL development experience is essential

·        5 years data design experience in an MI / BI / Analytics environment (Kimball, lake house, data lake) is essential

·        5 years experience of working in a structured Change Management project lifecycle is essential

·        Experience of working in a financial services environment is desirable

·        Experience of dealing with senior management within a large organisation is desirable

·        5 years experience of developing in conjunction with large complex projects and programmes is desirable

·        Experience mentoring other members of the team on best practise and internal standards is essential

·        Experience with cloud data platforms desirable (Microsoft Azure) is desirable

3.      Knowledge Requirements

·        A strong knowledge of business intelligence solutions and an ability to translate this into data solutions for the broader business is essential

·        Strong demonstrable knowledge of data warehouse methodologies

·        Robust understanding of high level business processes is essential

·        Understanding of data migration, including reconciliation, data cleanse and cutover is desirable

• Primary responsibility is to take up product development as a full stack developer and ability to work with the larger product team, arrive at best architectural approach, choose most appropriate frameworks, code and deliver
• Shown success as an individual contributor. Should have consistently demonstrated ability and commitment to deliver major initiatives in a timely manner
• Embrace good development practices including design specification, coding standards, unit testing and code reviews
• A self­starter, who loves to take on hard problems, loves solving service scalability problems, enjoys breaking things and enthusiastic to learn new technologies and working in startup environments