Telecaller

Job description

We are looking for an Academic Counsellor to join our administrative staff. The successful candidate will divide his or her time equally between administrative tasks and providing students with guidance and support. They should be able to take responsibility for nurturing,

acquiring, growing, and strengthening higher education customers across the world. Most importantly to believe in their consultative approach, identifying the needs of the customers and being able to marry off with the product offering/s.

Job Responsibility:

● Build a relationship with the learners who contact Masters’ Union, and be their guiding hand and familiarise them with the product, our vision, and the big picture.

● Understand learners' career needs and guide them with relevant information.

● Handle inbound calls and make outbound calls for follow-ups. Handle learner interactions and queries. Fix appointments and demo sessions on a daily basis.

● Provide timely and accurate responses to learners/parents.

Knowledge of CPAAS,A2P, MNO, Monetization, Network Protection, Firewall, Anti-fraud mitigation

Creating custom decks and delivering product presentations to customers and leads'

Lead qualification with understanding customer requirements and consulting the right product fit

Documentation - technical & Commercial proposals, one pagers, concept papers, questionnaire

Disruptive business modelling with merger of 2-3 products and services

Liaise with vendor for coordinating technical demos with customers

Educating sales with new GTS products with pitch decks, opportunity identification & sizing

Lead follow-up with sales and tracking progress

Bid management

Product strategy planning with sales for closure

Liaise with Legal and finance teams for MoU, Contracts, etc..

Research

Exploration of new initiatives in ICT space

New product development based on the market insights shared by sales teams

Managing POC to meet success criteria

Roles and responsibilities:

• This role is a mix of email marketing and sales.
• Requires hands-on experience in tools like PipeDrive, Hubspot, Zoho, MailChimp, etc.
• The candidate will be responsible for designing, implementing, and sending out email campaigns to nurture and flush out warm leads.
• A highly analytical mindset is required for the candidate to be able to critically analyze the performance of email outbounds and be able to make suggestions for the next outbound.
• Candidates will have to own the existing email database and build on it further with sophisticated tools.
• Candidates must learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology
• Communicating with clients, making outbound calls to potential clients, and following up on leads.
• Spending approximately 12-15 hours per week working with our sales team on a consistent, pre-determined schedule. Punctuality and dedication are extremely important.
• Prior up-to-date knowledge about the latest trends and best practices in online marketing (email and social media).
• Averaging 8+ outbound phone calls per hour.
• Sending appointment reminder emails to qualified leads.
• Sending email campaigns to nurture and flush-out warm leads.
• Learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology.
• Bringing an attitude of hustle every day.
• Working to find solutions to complex problems quickly and competently. 
• Constructing detailed processes for organizing and analyzing data.
• Shadowing the Social High Rise team to learn sales and business-related skills that can be applied to future career opportunities.
• A bunch of other stuff might come up, because after all, we're a startup, and things don't always follow a plan.
• Will be good if you have experience of creating leads on LinkedIn also by nurturing the prospects.

Requirements: 

• Previous experience in an outbound call center or a related sales position is preferred.
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.

Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)

Minimum Education: Graduation( 2018-2023)

PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office! 🏢

🚀 Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:

👩‍💼 Job Title: Business Development Associate

🌍 Location: Gurgaon

🏢 Work Setting: Office-Based (WFO)

🎓 Industry: Ed Tech

📊 Functional Area: Inside Sales

🌞 Shift: Day Shift / Night Shift (optional)

📋 Roles & Responsibilities:

As a Business Development Associate, you will:

1️⃣ Help students choose the perfect learning course from our educational offerings.

2️⃣ Kickstart phone conversations with parents who've experienced demo classes for their kids.

3️⃣ Nurture potential customers and seal the deal within the sales cycle.

4️⃣ Effectively communicate with leads through email and calls.

5️⃣ Keep precise digital records of call information.

6️⃣ Achieve monthly sales targets and meet input metrics.

🎯 Hiring Criteria:

💼 Training Period: 21428 (Stipend)

💰 Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

🗣️ Required Skill: Excellent Communication

🕒 Experience Required: 0-3 Years (Freshers welcome!)

🎓 Minimum Education: Graduation

📆 Graduation Years: 2018-2024 passouts

🚨 Important Criteria:

💼 Willingness to work 5 days a week.

🚀 Thrive in a startup environment with high-intensity learning and rapid growth.

📍 Job Location: Gurugram

Brief on Amplior:-

• We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
• We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
• Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
• We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

• Our Client Partners have Great comm skills and confidence
• Experience is welcome but not a necessity, Interns welcome
• Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
• You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
• Love to research and find out about potential business prospects for our clients 

• Prospecting leads and contacting them to pitch the product/ service
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Excellent command of MS Office, CRM
• Excellent phone and presentation skills.
• 1+ years of sales experience.