Shubham Vishwakarma
Full Stack Developer - Averlon
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Role : L2 Support Engineer
Experience : 3+ Years
Location : Remote
Interview Rounds : 3
Communication Skills : Excellent
Primary Skills :
- Netsapiens Platform
- Linux (Minimum 1 year of experience)
- Networking (Switching, Routing, IP addressing)
Good to Have :
- SIP (Session Initiation Protocol)
- MySQL
Job Description :
We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.
Key Responsibilities :
- Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
- Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
- Handle and escalate tickets based on defined SLAs and priority levels.
- Assist customers in implementing solutions and ensure optimal system performance.
- Perform installation, configuration, and support for paid services.
- Conduct analysis of system performance and manage system resources.
- Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
- Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
- Provide support for distributed MySQL databases (a plus).
Requirements :
- Minimum 3 years of overall experience in a technical support role.
- At least 1 year of hands-on experience with Linux systems.
- Good understanding of networking concepts (TCP/IP, switching, routing).
- Experience with telephony or voice-related services (SIP protocol is a strong plus).
- Familiarity with MySQL database operations is a plus.
- Strong problem-solving skills and customer service orientation.
- Excellent written and verbal communication skills.
Must/Good to Have Details :
- Must have 3-7 years of IT experience with end-to-end design and development using Microsoft BI Products.
- Extensive experience in designing and developing Stored Procedures/functions in MS SQL Azure and Microsoft Cloud based technologies.
Must have :
1) Working experience in Azure SQL , Microsoft Dynamics NAV/365 Business Central Reporting and data.
2) Experience with data warehouse design, OLAP and ETL framework.
3) Experience in NAV Report Builder and Office 365 integration with dynamics Apps is a plus.
4) Analytical mind with the ability to manage multiple projects and adjust quickly to changing priorities.
5) Programming or scripting experience and knowledge of SDLC preferred.
6) Excellent Communication Skills :
Good to have :
1) Experience in construction and manufacturing process, a plus.
2) Proficient in MS Office 365 products.
3) Exposure with SCRUM/Agile methodologies and practice, a plus.
- Experience in Automation Testing.
- Experience in WebDriver automation
- Should have very clear concepts in Java, cucumber, Bdd framework.
- Min 7+ years of experience in Test Automation of APIs and micro services
- Experience in scripting for automation - using JAVA/Python
- Experience with building automation framework for API/Web
- Experience in test delivery in an Agile model with focus on in-sprint automation
- Strong hands-on experience with automation of APIs using SOAPUI/Rest Assured or other API automation frameworks.
- Strong in validation content from XML, data bases and flat files using script.
- Strong knowledge of Database and SQL queries for data validation
- Solid understanding of test process: requirement analysis, test scenario design, test case creation, test scripting and status reporting to stakeholders for testing services
- Experience working with Jenkins to build CI/CD pipeline.
- Experience in leading small teams of engineers is desirable
About the Company:
Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.
Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.
Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.
Additional Perks:
Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.
Location:
Pune, Maharashtra
Job Responsibilities:
● Responsible for ensuring seamless guest experience.
● Take ownership of guest issues and follow problems through to resolution.
● Make decisions that are in the best interest of the company and the guests.
● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.
● Ensuring timely collection of feedback post guests' stay.
● Reporting any damage of the property to the property operation team.
● Ensure closing of current guest tickets before next arrival.
● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.
● Ensure collection of extra payments during the stay.
● Keep up with the industry’s developments and apply best practices to the areas of improvement.
● Control resources and utilize assets to achieve qualitative and quantitative targets.
● Adhere to and manage the approved budget.
● Responsible for Managing and training the team.
Required Skills:
● A user-centric approach to drive higher satisfaction among guests, owners
● Exceptional service orientation and ability to provide timely solutions
● Ability to execute and drive efficiency through continuous process improvement.
● Strong interpersonal and leadership skills with the ability to collaborate and manage.
● Strong in building and maintaining the relationship with stakeholders
● Ability to deliver results under pressure and within the deadline.
● Strongly inclined to do high-quality and impactful work in a dynamic environment.
Qualification and Experience:
● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.
- Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.
- Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score & other important account metrics.
- Provide creative copy suggestions and graphical ad templates.
Assist in the management of Display network placement lists on AdWords & through other contextual advertising platforms.
- Can devise strategies to increase ROI – Is good at increasing CTR & reducing the cost per clicks
- Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
- Able to understand the business website thoroughly so as to implement a strategic plan for Google AdWords
- Keep pace with search engine and PPC industry trends and developments
Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base. You will be handling the complete responsibility for the UI/UX design of the software application.
Responsibilities:
• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows, and sitemaps
• Design graphic user interface elements, like menus, tabs, and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches, and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors, and images
Requirements:
• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc, InVision, Figma or any other relevant application)
• Up-to-date knowledge of design software like Adobe Illustrator and/or Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Relevant experience as a UI/UX designer (commercial, freelance, or project basis)
HTML/CSS
Javascript
AngularJS (1.x)
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Full Stack Developer - Averlon