Manager

Job Responsibilities :

- Lead design projects and contribute to product strategy

- Plan and design memorable user interfaces that are elegant and usable across our iOS, Android, and web platforms.

- Deliver wireframes and prototypes to help people visualize  design ideas.

- Push the bounds of creativity using the latest design techniques and languages.

- Good knowledge of graphic/visual design

- Work closely with the Engineering team to get crazy ideas to life.

Requirements :

- Proficiency in Sketch (Component system), Adobe XD, Illustrator or any other tool that helps you churn out great design!

- Updated portfolio.

- People who can solve problems & create engaging experiences.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

As a Inhouse lawyer, you will be legal representative of the company and will be providing legal advice and guidance on all kinds of legal matters

• Preparing legal agreements, contracts and any such legal documents
• Ensuring compliance of laws and regulations across all the operations in the organization
• Legally advise the management on all litigation matters and also will be managing litigation to achieve the best possible outcomes
• Handling and guiding the legal team
• Handling all the activities related to Contract Management which includes advising the management on all existing & New laws
• Providing necessary advice to various business teams regarding legal and safety laws
• Drafting and vetting of the terms and conditions as well as the agreements related to, but not limited to, the company’s website, advertising, promotional activities, technology service etc.
• Searching, tracking and sending notice to brands infringing the company’s trademark (Domestic and Overseas)

UI/UX Developer cum designer Job Responsibilities

• UI developers should be adept at Javascript /AJAX / JQuery / Material Design.
• UX designers should have firsthand knowledge of Digital Advertising / dashboard designing with business requirements in mind.
• For both, UX & UI designers with experience in Ad agencies / Native Ads / IAB standards implementation would be a plus.
• Collaborate with product management and engineering team to define, adapt and implement innovative solutions to carry forward product visual direction and experience
• Execute all visual design stages from concept to final hand- off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Effectively communicate interaction and design ideas using prototyping tools eg: invision, after effects etc
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Establish and promote design guidelines, best practices and standards
• Create production- ready assets by proficiently using standard industry tools, like Photoshop, creative cloud, illustrator, fireworks, Adobe Xd, Email templates, HTML5/ CSS3, Figma, InDesign and/ or sketch

• Strong front- end web development experience with HTML5/ CSS3, JQuery, Bootstrap for UI developers
• Solid understanding object- oriented programming
• Should have experience in Chart Libraries
• Previous experience designing, developing and deploying solutions that involve integration using well- published APIs (JSON or XML data transfer knowledge integrating with RESTful services. etc.).
• Both UX and UI developers, should have experience in creating designs for various device sizes.
• Should have good understanding of aspect ratio, browser compatibility and image transformations
• should possess good analytical and communication skills. Able to write and communicate effectively motivated to work in startup environment

Experience:

• Candidate should have minimum 1 year experience in UI UX Designing.
• Must have a Dribbble & Behance portfolio

• Build hypotheses: It starts with identifying the problems by doing in-depth research with customers and cross-validating it with data analysis. We are razor-focused on solving the right problems:
• Identify solutions: You will be defining the requirements and working with a cross-functional team from design, engineering, business, marketing, and support. You will identify solutions that truly solve the user problem keeping business interests in mind
• Launch and iterate: No product is truly world-class in the first launch. Your job is not just to launch new products but also to work closely with other teams to ensure the go-to-market is completed from all sides. Additionally, you will also balance new product launches with iterating on existing products ensuring that you pick the ones that are most impactful
• Build roadmap: You will always have a roadmap for your product and you will constantly update the roadmap taking into account the rapid change of business dynamics as well as user behavior and segments that we would go after
• Help build the team: Participate in hiring cross-functional team members for different roles

You are a right fit if:

• You understand technology, but love customer-first & business-first thinking
• You are comfortable working hands-on in a fast-paced start-up environment
• You are good at problem-solving and have an analytical and data-driven approach to day-to-day work
• You have prior work experience in the tech-driven lending business
• You are in love with Bangalore weather and would enjoy working here :)

Why should you work with us?

• Work in one of the most exciting start-up sectors
• Opportunity to create impact for the blue-collar workforce
• Unique and unsolved problems for the unique customer segment to work on
• The non-hierarchical, flat, and transparent culture where we also have lots of fun
• Pay at par with market salaries