Manager

Support Services Analyst

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Corporate Development team plays a vital role in spearheading initiatives that drive the company's go-to-market strategies. We help foster business growth, expansion and maturity by creating and delivering value to internal stakeholders and our growing partner and customer ecosystems. As part of our dynamic team, you'll collaborate with product, marketing, sales and partner alliance organizations to challenge conventions and deliver exceptional, high-quality product solutions.

Position Responsibilities

The Support Services Analyst will be part of the Support Services team which uses, top-of-the-line CRM tools like Sales force and other applications. The Support Services Analsyt in Deltek|Replicon is not only a Support professional, but also a good researcher, a tester and a consultant to both customers and product management.

• Resolve the Application Support queries and issues that have been handed over by the Associate Support Analysts (Tier 1) and ensure that all assigned requests are addressed within the time limit set by the Product Support Associate (Tier 1)
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.
• Effective and efficient working in partnership with other departments to prevent delay in resolution
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Documenting customer interactions, troubleshooting steps, and resolutions accurately in our CRM system.
• Solid understanding of product limits and suggesting ways of improving the product
• Logically understanding the concepts of other SaaS based products for integration requests
• Proactively identifying trends or recurring issues and recommending process improvements or product enhancements to minimize future incidents.

Qualifications

• Any Bachelor's Degree
• At least 4 years of experience in software application support and/or infrastructure support
• Understanding of Web technology, basic networking, hardware knowledge and software applications
• Experience of Windows platforms including configuration e.g. configure software to connect to Internet application servers, SSO configuration, API, Webservices
• Understanding of SQL Server or Oracle database management systems.
• Excellent communication skills - verbal, written, listening skills and interpersonal skills
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
• Open to work in a 24/7 support environment

About the Company:

We are a dynamic and innovative company committed to delivering exceptional solutions that empower our clients to succeed. With our headquarters in the UK and a global footprint across the US, Noida, and Pune in India, we bring a decade of expertise to every endeavour, driving real results. We take a holistic approach to project delivery, providing end-to-end services that encompass everything from initial discovery and design to implementation, change management, and ongoing support. Our goal is to help clients leverage the full potential of the Salesforce platform to achieve their business objectives.

What Makes VE3 The Best For You We think of your family as our family, no matter the shape or size. We offer maternity leaves, PF Fund Contributions, 5 days working week along with a generous paid time off program that benefits balance your work & personal life.

Job Overview:

We are looking for a talented and experienced Senior Full Stack Web Developer who will be responsible for designing, developing, and implementing software solutions. As a part of our innovative team in Pune, you will work closely with global teams, transforming requirements into technical solutions while maintaining a strong focus on quality and efficiency.

Requirements

Key Responsibilities:

Software Design & Development:

Design software solutions based on requirements and within the constraints of architectural and design guidelines.

Derive software requirements, validate software specifications, and conduct feasibility analysis.

Accurately translate software architecture into design and code.

Technical Leadership:

Guide Scrum team members on design topics and ensure consistency against the design and architecture.

Lead the team in test automation design and implementation.

Identify opportunities for harmonization and reuse of

components/technology.

Coding & Implementation:

Actively participate in coding features and bug-fixing, ensuring adherence to coding and quality guidelines.

Lead by example in delivering solutions for self-owned components.

Collaboration & Coordination:

Collaborate with globally distributed teams to develop scalable and high-quality software products.

Ensure seamless integration and communication across multiple locations.

Required Skills and Qualifications:

Education: Bachelor's degree in Engineering or a related technical field.

Experience: 4-5 years of experience in software design and development.

Technical Skills:

Backend Development:

Strong experience in microservices API development using Java, Python, Spring Cloud.

Proficiency in build tools like Maven.

Frontend Development:

Expertise in full stack web development using JavaScript, Angular, React JS, NodeJS HTML5, and CSS3.

Database Knowledge:

Working knowledge of Oracle/PostgreSQL databases.

Cloud & DevOps:

Hands-on experience with AWS (Lambda, API Gateway, S3, EC2, EKS).

Exposure to CI/CD tools, code analysis, and test automation.

Operating Systems:

Proficiency in both Windows and Unix-based environments.

Nice to Have:

Experience with Terraform for infrastructure automation.

Soft Skills:

Individual Contributor: Ability to work independently while being a strong team player.

Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.

Communication: Excellent verbal and written communication skills for collaboration with global teams.

Benefits

• Competitive salary and benefits package.
• Unlimited Opportunities for professional growth and development.
• Collaborative and supportive work environment. 
• Flexible working hours
• Work life balance
• Onsite opportunities
• Retirement Plans
• Team Building activities
• Visit us @ https://www.ve3.global

skills:Automation Testing,Selenium,Cucumber,CI/CD , Agile.

Test Automation:

• Role Overview

• • Highly-skilled test automation engineer to design automation tests. Test automation engineers' duties include designing automation scripts and finding solutions for automation problems.

• Key Knowledge

• • 2+ years of experience as a Test Automation Engineer or QA Engineer/Tester.
  • Expertise in test automation toolkits such as Selenium, Cucumber (or others).
  • Experience in CI/CD Model.
  • Understanding of testing protocols.
  • Familiarity with the software development process.
  • Works in an agile setting.
  • Previous experience in software development.

Role And Responsibilities

• Validate vendor invoices and processing vendor payments on time with all required approvals.
• Handle Day to day accounting activities.
• Validate and Process vendor payments on time with all required approvals
• General ledger review
• Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Support Financial & Tax Audits
• Prepare month close reports
• Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
• Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
• This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
• Audit support internal and external audits.
• Adhere to company accounting policies, US GAAP, and other external requirements.
• Periodical MIS preparation and circulation to team
• Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
• Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.

Required Education and Skills

• B. Com / M. Com with CA or CPA preferred
• Min 1 to 3 years of experience
• Prior experience in General accounting
• Knowledge of financial controls and procedures, GAAP, NetSuite
• Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
• High integrity, open, communicative & team player
• Strong time management, commitment, and organizational skills
• Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Proficiency in Microsoft Office (Excel, Word & Powerpoint)

Note: This is an “Equity-linked Founding Member Role”. We are targeting a $100Bn+ Addressable Market (D2C e-commerce) enabling tremendous wealth creation for founding team members.

__________________________________________________________

What’s your favorite chocolate? Something from the house of Cadbury’s, Nestle or Amul? But did you know there are more than 100 Indian D2C Brands that have launched more than 1000 variants of Bars and Chocolates?
In Fact, there are more than 10,000 Indian D2C brands that have launched lakhs of exciting new-age products across Food, Beverage, Beauty and Wellness!

Want to try them for free? That’s good enough a reason to Signup on Blingg https://blingg.app.link/install">Here.

But how about we enable the discovery of these exciting D2C Brands and their products to millions of Indian consumers…well that’s what we are aiming to do.

About Blingg: 

Blingg is India’s first D2C Trials Membership at just Rs.99 built for urban millennials. Blingg delivers a customized box of products from new DTC brands for you to sample across Food, Beverage, Beauty, Personal Care and Wellness.

We are a team of 6 but our goal is singular - to democratize discovery and user acquisition for d2c brands. We are revolutionizing e-commerce in India, one BlinggBox at a time, you can hop on board and make it a whole lot better with your passion, skills and experience.

About the Role: 

For a product that brings two worlds together, Users and D2C Brands, the need for a seamless, robust and enticing experience is the key. That’s where you and your technical experience and expertise come in. Our hunt is for a techie at heart, who has done this before and has built an app/platform which is both simple and intuitive.

We are revolutionizing e-commerce, one BlinggBox at a time, you can hop on board and make it a whole lot better with your skills and experience.

Technical Requirements:

->3 - 6 years of proven working experience in Core Flutter + Android + iOS development and deep proficiency with MySQL, Linux and JavaScript or similar languages.

->Hands on Experience with Firebase, AWS, RDMS, Git

->Relevant Backend experience: Nodejs, Postgres/MySQL Or Algorithms

->Experience with third-party libraries and APIs

->Hands-on engineering experience with modern software stacks, cloud-based platforms, and high-stakes infrastructure.

-> Previous experience of work in early-stage startups is highly preferred.

-> Demonstrated ability to work independently and make decisions with minimal supervision.

What Will You Do?

->Taking responsibility for the overall planning, execution, and success of product releases.
->Taking responsibility for the complete architecture of the product ->Driving the adoption of best practices & leading code reviews, design reviews, and architecture
->Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create
->Implementation of long-term technology vision for Blingg

What’s in it for you?

• Once in a lifetime opportunity to Build, Manage, Lead and Blitzscale D2C Commerce
• We are targeting a $100Bn+ Addressable Market (D2C e-commerce) enabling tremendous wealth creation for founding team members.

• Super Attractive ESOPs+ Salary

We are currently looking for a Senior QA Engineer to join our fast-growing QA team. With our Product Engineering team rapidly iterating and deploying new code, our Test Engineers drive the crucial effort of designing automated test suites that are reliable and maintainable. This team is tasked with ensuring the automated testing of Socure’s existing code and developing thorough test approaches for new features and products. 

This role reports directly to our Director of QA, and will be based in Chennai, India. If you are someone who is motivated by solving problems and improving efficiencies, apply now! 

• Work closely with the rest of the Engineering team to deliver high quality products in an agile development environment
• Participate in product design discussions and sprint planning meetings
• Participate in full cycle SDLC: initial design, test implementation, identifying bugs, verifying bug fixes and production release
• Design and write comprehensive test plans and test cases for releases
• Perform manual and automated testing for REST web service APIs / web applications
• Build and enhance automated test suites and test harnesses
• Improve and maintain high coverage of regression automated tests
• Improve and innovate the tooling to run tests reliably and efficiently
• Test and verify requirements of newly implemented code by Engineering for Data Scientists
• Perform statistical analysis on project data for Data Science

• 5+ years of experience with testing, test automation and development
• Strong experience in designing and reviewing test plans and test cases
• Solid experience in both manual and automated testing for REST web service APIs and/or web applications
• Experience in automation frameworks, like testNG, Selenium or Cypress
• Strong coding skills in programming languages like Java, Scala or Javascript
• Experience working in an agile development environment
• Capable of comprehending and contributing to high level requirements and designs
• Good understanding of Linux / Unix platform

• Prior experience with Amazon Web Service (AWS)

Skill Requirements:

• At least 3 to 9 years experience of using .NET development
• Experience in using ASP.NET or .Net Core for developing Windows, Web applications
• A good understanding of WPF, WCF, XAML, MVVM, MVC, Design Patterns
• A good understanding of T-SQL, MS SQL
• A solid understanding of OOP principles
• A good understanding of N-tier and N-layered architecture
• Strong analytical skills
• Attention to detail
• Experience in working effectively as part of a team
• Good written and verbal communication skills
• Inter-personal skills
• A flexible approach and ability to adapt
• Ability to work under own initiative