Tele-sales

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are seeking an experienced Project Manager to lead and manage the successful delivery of client projects within our services organization. The Project Manager will oversee all phases of the project lifecycle, ensuring that each project is delivered on time, within scope, and budget while meeting the companys quality standards. This role involves working closely with clients, stakeholders, and cross-functional teams to deliver technology solutions and business outcomes tailored to the needs of each client.

Key Responsibilities:

• End-to-End Project Management: Lead and manage multiple client projects, from initiation to completion, ensuring timely delivery and adherence to project objectives.
• Client Engagement: Serve as the primary point of contact for clients, fostering strong relationships and ensuring their needs and expectations are met throughout the project.
• Team Leadership: Coordinate and collaborate with cross-functional teams (e.g., engineering, design, operations) to ensure effective execution of project tasks and milestones.
• Scope and Change Management: Define project scope and objectives, ensuring scope changes are carefully managed and communicated to all stakeholders.
• Budget and Resource Management: Develop and manage project budgets, allocate resources efficiently, and ensure the project is completed within financial constraints.
• Risk Management: Identify potential project risks and issues, develop mitigation plans, and address challenges proactively to keep the project on track.
• Quality Assurance: Ensure that all deliverables meet the quality standards and are aligned with the clients requirements.
• Reporting and Documentation: Provide regular updates to stakeholders and senior management on project status, risks, and outcomes. Maintain thorough project documentation for future reference.

Requirements:

• Bachelors degree in Computer Science, Business, or related field (Masters degree or PMP certification is a plus).
• Overall 8+ years of experience managing technology or software development projects, preferably within a services or consulting organization.
• Proven ability to deliver projects on time and within budget, with a strong track record in managing cross-functional teams.
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent leadership, communication, and negotiation skills.
• Ability to manage multiple projects simultaneously, balancing priorities and deadlines.
• Proficiency in project management tools (e.g., Jira, MS Project, Trello).
• Preferred Qualifications:
• Experience in delivering digital transformation, cloud migrations, or application modernization projects.
• Familiarity with software development processes and methodologies.
• Strong client-facing and stakeholder management skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A collaborative, innovative work environment.

Location: Bangalore

Employment Type: Full-time

Job Description

Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly

Being the post-sales SPOC for the client and ensuring optimal lead delivery

Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction

Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

About Fundamento

Fundamento is a skills readiness platform for customer-facing teams.

Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.

High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.

Join us to transform the future of work.

We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.

What the role entails 👉🏽

• Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
• Build, regularly manage, and execute product roadmap for the platform. 
• Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
• Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories. 
• Own sprint execution and lead scrum
• Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
• Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
• Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
• Demonstrate your team releases to internal and external stakeholders.

Location: Delhi 

Job-type: Full-time 

Desired candidate profile 👇🏽

• 3+ years experience in designing and delivering world-class software products in a Product Management role. 
• Prior experience working on a B2B SaaS product is a must. 
• Experience must include having been through the Product-Market-Fit journey of a product.
• Outstanding written and verbal communication skills
• Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
• Ability to develop and execute a successful product roadmap.
• Experience with AI/ML is a plus. 
• Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have. 
• Self-motivated, innovative, and strong team player
• Agility and flexibility in adapting to a dynamic and hybrid work environment

Why us?

Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.

We grow when you grow.

Founders:

Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.

Prominent Investors:

Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

What you need to have:

A highly motivated and passionate individual who has experience in executing end to end web based application projects and bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions.

Responsibilities:

• Collaborate with Product Manager and Engineering Manager to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
• Understand the product specification and be able to ask questions and gather information and feedback to build a well rounded solution.
• Deliver end to end applications starting from front end web development, back end development, middleware integration and persisting data in no SQL or RDBMS databases.
• Should be able to use existing front-end components to build web based UI interfaces.
• Strong technical design approach to problem solving for backend services.
• Should be able to communicate and defend the tech design choices taken for long term scalability and maintainability.
• Play the role of an unblocker in a tight scrum environment.
• Should be able to help other developers with challenges and help achieve milestones as per plan.

• Prioritise to manage ad-hoc requests in parallel with ongoing projects.
• Document API specification, technical design and other key information for all projects/modules/services owned

Requirements:

• A highly talented developer with 4-7 years of hands-on experience in building secure and scalable web-based applications using Java in backend and JS-based frontend frameworks
• Strong knowledge of Java 8+, databases (SQL and NoSQL), MySql, Mongo
• Experience working with Cassandra, Spring Boot, Apache Spark, Kafka, RabbitMQ is highly desirable
• Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5
• Strong experience in data modeling for data storage tools in SQL; experience with noSQL is highly desirable.
• Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
• Practitioner of test-driven development practices.
• Experience in creating and adhering to best practices for development
• Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment.
• Basic knowledge of AWS preferred
• Strong experience in Microservices (SRP) paradigm
• Willing to learn new technologies (Golang)

• Qualification B.Tech/M.Tech/MCA(IT/Computer Science)
• Years of Exp 4 - 7 years