client relationship exective

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behaviour to improve conversions. An experience in creating UI/UX wireframes would be a plus.

Responsibilities:

• Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.
• Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.
• To understand the WHY behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.
• Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.
• Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).
• Coordinate with developers, analysts, and researchers to drive projects forward.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

About LambdaTest

We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.

We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.

We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.

• Cold-calling to prospective leads and maintaining an Excel sheet with customer details and calling status.
• Generate new leads from existing clients.
• Independently handle the first level of conversation on chosen services
• Send mail regarding product descriptions and product white papers to prospects.
• Follow-ups over the phone and emails to win opportunities/sales.
• Convert hot leads into face-to-face or telephonic meetings.
•  Assign converted meetings to sales team members by sending meeting calendars and customer credentials.
• Take the meeting status from the concerned account manager.
• Log all lead and meeting-related data and status in CRM/Tools.
• Maintain bills and coordinate with the Accounts department regarding the same.
• Maintain office supplies by checking inventory and preparing the required items list monthly. 

•Ensures that products conform to business requirements/company policies, software quality standards, and established procedures

•Confirms that testable systems are specified, designed and implemented

•Designs, documents and implements procedures and techniques that are consistent with departmental SQA Methodology for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of business systems and SDLC processes

•Creates and maintains SQA deliverables including test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules

•Recommends and assists in corrective actions taken at all stages of product life

•Submits and tracks production (maintenance) and release issues in their respective systems

Desired Candidate Profile

• Bachelor’s degree in finance, accounting, economics, business administration or related field (MBA preferred)
• FRM or CFA is a plus
• Highly skilled in Math and Finance
• Good connection around investors in the market and can get them onboard
• Ability to understand the Income structure in a Fintech environment
• Strong analytical skills
• Excellent communication skills
• Strong time-management skills
• Negotiation and project management skills
• Excellent critical thinking skills
• Working knowledge of business and data intelligence software