Application Support Engineer

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

At Incruiter, we are building a next-generation SaaS platform that transforms how companies hire talent. As a QA Engineer – Manual Testing, you will take ownership of ensuring the reliability, functionality, and user experience of our product. This is an opportunity to be a quality champion and set up scalable QA practices in a fast- paced startup environment.

EXCITED ABOUT YOUR TASKS?

● Lead the manual testing efforts for Incruiter’s SaaS applications (web)

● Design, document, and execute comprehensive test plans, cases, and scenarios.

● Perform functional, regression, integration, system, and UAT testing to ensure high-quality releases.

● Use Postman to validate and test APIs. Identify, log, and track bugs to closure using tools like Jira, TestRail, and Bugzilla.

● Collaborate with Product Managers, Developers, and Business Teams to ensure clear understanding of requirements.

● Prepare and maintain QA documentation (test reports, defect analysis, test strategies).

● Mentor and guide junior QA members, ensuring adherence to best practices.

● Own the QA sign-off process before each release.

WHAT WILL YOU NEED TO SUCCEED?

● 2+ years of strong hands-on experience in manual testing (SaaS/product- based environment preferred).

● Proven expertise in testing web applications, APIs, and mobile applications.

● Strong knowledge of SDLC, STLC, and defect lifecycle.

● Proficiency in using Postman for API testing.

● Good to have Hands-on experience with Jira, TestRail, and Bugzilla.

● Strong attention to detail, analytical skills, and problem-solving ability.

● Excellent communication skills to work effectively across teams.

Eligibility Criteria- Experience in Manual Testing and knowledge of e-commerce testing.

Key Skills Required:

1. Good knowledge of the software testing life cycle and process.
2. Able to communicate effectively with others using written and spoken English.
3. Having a testing mindset with a passion for quality.
4. Knowledge if any programming knowledge is mandatory.

Understand product requirements and translate them into effective test cases.

Perform manual functional, regression, UI, and integration testing.

Conduct thorough API testing using tools like Postman or Swagger.

Perform database validation using SQL queries to verify data integrity.

Create, manage, and execute detailed test plans and test cases.

Log and track defects using tools like JIRA, Bugzilla, or Azure DevOps.

Participate in Agile ceremonies (daily standups, sprint planning, retrospectives).

Collaborate closely with the development and product teams to reproduce issues and validate fixes

 Key Responsibilities:

• Perform manual testing for web and mobile applications to ensure high-quality releases.
• Conduct API testing using tools like Postman or similar.
• Perform database testing and write SQL queries to validate data in backend.
• Utilize Charles Proxy or similar tools(like DevTools) for network traffic analysis and debugging.
• Collaborate closely with product managers, developers and other stakeholders to understand requirements and clarify expectations.
• Document test cases, test plans, and report defects efficiently.
• Ensure good software quality standards and best practices.
• Lead and mentor junior testers if required.

Required Skills:

• Excellent communication skills both written and verbal.
• Strong experience in API testing and database validation.
• Proficiency in SQL queries for data validation and debugging.
• Hands-on experience with web and mobile app testing.
• Ability to work with network proxy tools such as Charles Proxy.
• Ability to interact with cross-functional teams and drive discussions on requirements and issue resolutions.
• Experience in Azure DevOps for defect tracking and test management tools.

JD for QA Engineer:

• Must have worked on web based applications like React(Frontend) and Drupal CMS(backend)
• Understand requirements, develop test plan, execute manual test cases, dig deeper into issues, identify root causes and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end user needs in mind.
• Deliver a high quality robust product in a fast paced environment.
• Work closely with the Development, Product Management, Design and Content team for release of the feature/product.
• Recreate production reported issues to determine root cause and verify the fix.
• Stay current with the latest technology, tools and methodologies; share knowledge by clearly articulating results and ideas to peers.
• Self-starter, takes initiative, identifies and completes tasks, should be goal driven.
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Required Skills:

• Graduate or Masters in Computer Science Engineering or a related field.
• 4-5 years of experience in QA methodologies, SDLC, STLC
• Strong testing & technical skills with excellent knowledge of designing tests for early defect identification.
• Hands on experience in creation and execution of test cases/test plans.
• Experience of SQL and Database and API Testing.
• Excellent debugging, troubleshooting and analytical skills.
• Understanding of Performance, and Security Testing techniques.
• Knowledge of Unix/Linux environments and hands-on with Unix shell commands.
• Hands on experience with technologies like React, and Drupal CMS

Note: immediate joiners.(Good communication, React and Drupal CMS must have skills)

• Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
• Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
• Ability to multi-task/handle several projects effectively and deliver within timeline
• Peer Reviews the test cases, understands the Test Plan and write Automation test cases
• Able to write Scripts in languages like Java, Ruby, Python, etc.,
• Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
• Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
• Define onboarding documents for technology and domain for the teams
• Train/Mentor and evaluate juniors on testing specializations
• Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
• Perform cross Browser / device compatibility testing using automation
• Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
• Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization

• Excellent communication (verbal and written) - Articulates clearly, concisely  and with context at all times, High confidence and assertiveness skills
• Has a cordial work relationship with peers and manager
• Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
• Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
• Open to working across projects and technologies, Good analytical and logical skills
• Understands requirements quickly and accurately
• Proactively thinks through the solution and seeks clarification before coding
• Explores the root causes of problems before taking action
• Quickly learns the latest developments in technology and is able to apply it to the projects
• Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
• As a QA person - Show extreme attention to details and nuances

• As a Senior Software Test Engineer, your primary responsibility will be to test/qualify new products and enhancements to existing products as part of a cross functional team. You are required to verify and validate software changes for new products, enhancements and defects.
• Responsible for verifying that the software complies with the requirements and that the various customer use-cases can be satisfactorily met by the software.
• Work very closely with the project/baseline manager and development team to understand the architecture and design of the system and the interaction between various software sub-systems and components.
• Prepare and execute test plans for software releases, document and automate test cases to exercise the various features and capabilities of the software, identify and capture bugs and related information in the bug tracking database.
• Develop higher complexity test cases, test suite selection and execute all necessary testing activity required for a customer software release (negative and backward compatibility scenarios) per assignment, group objectives and product requirements.
• Document, enhance and maintain regression test procedures over the lifecycle of the software.
• Execute the software release test plans and certify that a software release has met the quality criterion(s) for various phase exits (pre-alpha, alpha, beta).
• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution
• Independently manage schedule for his/her projects and deliverables, seamlessly works with all key stakeholders to ensure delivery is never on the critical path
• Consistently look out for areas of improvement in all areas of software product development and processes, champions implementation of identified best practices

• Strong understanding of SDLC processes and the QA lifecycle and methodology
• Prior experience in supervisory control systems software would be a plus (but not mandatory)
• Strong knowledge of software test methodologies, tools, standards and processes.
• Good hands on programing experience in any of the scripting/programming languages (C++, C#, Java Script)
• Strong interpersonal skills. Excellent written and verbal communication skills
• Prior experience of working in global teams and interfacing with multiple stake holders

ROLE REQUIREMENTS:

• Experience of 5+ years working as a Quality Assurance Analyst
• Experience with test management tools such as Quality Centre, JIRA, ADO.
• Knowledge of automation tools like Selenium
• Knowledge of Non-Functional testing - Accessibility, Performance
• Educated to degree level, ideally in Computer Science
• ISEB certification in Testing (intermediate level) is advantageous
• Experience in participating in process change is advantageous
• Experience testing commercial websites in a creative and/or agency environment is advantageous
• Experience testing native iOS and Android applications is advantageous

QUALIFICATIONS & CHARACTERISTICS

• 5+ years’ industry experience.
• Analytic and positive mindset with a personable and professional approach.
• Sharp attention to detail and a passion for new technology.
• Professional written and verbal communication.