Application Support Engineer

Company Name: WINIT (WINIT Mobile Sales Force Automation)

Qualification: Any Graduate

Work Experience: Fresher / 0–1 Year

Job Summary

We are looking for a motivated and detail-oriented Support Executive to join our support team. The role involves assisting customers and internal teams with application-related queries, issue tracking, documentation, and coordination with technical teams for timely resolution.

This position is ideal for fresh graduates who are interested in building a career in IT Application Support / Customer Support and gaining hands-on experience in a software product environment.

Key Responsibilities

• Provide first-level support to customers and internal users for application-related queries and issues.
• Receive, understand, document, and track customer-reported issues and requests.
• Log and update support tickets in tools such as JIRA or other ticketing systems.
• Coordinate with QA, Development, Product, and other internal teams for issue resolution.
• Follow up on reported issues and ensure timely communication and closure.
• Understand application workflows and assist users with basic functional queries.
• Perform basic troubleshooting and identify the nature and priority of reported issues.
• Maintain accurate records of support tickets, issue status, resolutions, and follow-ups.
• Prepare and maintain support reports, trackers, and documentation.
• Assist in release-related activities and communicate relevant updates to customers/users.
• Follow established support processes, SLAs, quality standards, and internal guidelines.
• Assist with Spanish translation of documents, emails, support communications, and basic customer interactions when required.
• Escalate complex technical or functional issues to the appropriate internal teams.
• Maintain professional and effective communication with customers and internal stakeholders.

Skills & Qualifications

• Bachelor’s degree in any discipline; graduates from Computer Science, IT, or related fields will be preferred.
• 0–1 year of experience; freshers are welcome to apply.
• Basic understanding of software applications and IT environments.
• Basic knowledge of SDLC and software support processes is an advantage.
• Familiarity with JIRA, Excel, or ticketing/support tools is an advantage.
• Good analytical and problem-solving skills.
• Strong attention to detail and ability to follow up on issues.
• Excellent verbal and written communication skills.
• Proficiency in Spanish (reading and writing); ability to support translation is preferred.
• Ability to coordinate effectively with customers and cross-functional teams.
• Willingness to learn new applications, processes, and technologies.
• Ability to work in a team-oriented and customer-focused environment.

About WINIT

WINIT is an mSFA technology company with over 25+ years of industry expertise and more than 600 success stories across mobility, digitization, and consulting. Today, WINIT is a leading mSFA provider, trusted by 75+ enterprises globally.

Our state-of-the-art support center provides 24x7 support to customers worldwide. We continuously help organizations improve their efficiency, effectiveness, market reach, brand recognition, distribution and logistics, regulatory compliance, planogram compliance, and other critical business processes through our cutting-edge WINIT mSFA application.

WINIT is committed to enabling customers to become more autonomous through continuous R&D and innovation. Our application incorporates machine learning capabilities, enabling organizations to innovate, achieve sustainable growth, and become more resilient.

At WINIT, we value diversity, continuous learning, and personal and professional growth. Our global team of passionate professionals works together to develop innovative technology solutions that address real-world business challenges.

Job Description – Senior QA Engineer (Banking & Financial Applications)Position

Job Title: Senior QA Engineer

Experience: 3+ Years

Employment Type: Full-Time

Department: Quality Assurance

Role Overview

We are seeking a highly skilled and proactive Senior QA Lead to take ownership of quality assurance across our banking and financial applications. The ideal candidate will be responsible for planning, managing, and executing end-to-end testing activities while leading a team of QA engineers.

This role requires a strong blend of technical expertise, leadership, client communication, and quality governance. The candidate will be expected to interact directly with customers and stakeholders, manage testing initiatives across multiple platforms, drive quality improvements, and lead the organization's transition from predominantly manual testing to scalable automation testing practices.

The successful candidate must possess excellent communication skills, strong analytical thinking, and the ability to confidently represent the QA function in both internal and client-facing discussions.

Key ResponsibilitiesQuality Assurance Leadership

• Own and manage the complete Software Testing Life Cycle (STLC).
• Define QA strategy, testing methodologies, standards, and best practices.
• Establish quality benchmarks and release readiness criteria.
• Ensure delivery of high-quality software across all products and releases.
• Drive continuous improvement initiatives within the QA function.
• Monitor product quality metrics and provide regular reporting to management.

Manual Testing & Quality Management

• Design, review, and execute detailed test plans, test scenarios, and test cases.
• Perform functional, regression, integration, system, exploratory, smoke, and user acceptance testing.
• Validate complex business workflows within banking and financial systems.
• Identify, document, track, and verify defects through closure.
• Ensure adequate test coverage across all business-critical features.
• Perform root cause analysis for production issues and quality incidents.

Test Automation Leadership

• Drive the organization's automation testing strategy.
• Identify manual testing areas suitable for automation.
• Build and maintain automation roadmaps and implementation plans.
• Work closely with engineering teams to improve automated test coverage.
• Establish automation frameworks, standards, and coding practices.
• Continuously improve automation efficiency and execution reliability.
• Measure and report automation coverage and effectiveness.

Team Leadership & Management

• Lead and mentor a team of QA engineers.
• Allocate work and monitor team performance and deliverables.
• Conduct test reviews and quality audits.
• Support team development through coaching and knowledge-sharing.
• Establish accountability and ownership within the QA team.
• Assist in hiring, onboarding, and training QA resources when required.

Client & Stakeholder Management

• Act as the primary QA representative in client interactions.
• Conduct customer calls, demonstrations, and quality review meetings.
• Communicate testing progress, risks, issues, and mitigation plans.
• Handle client concerns and escalations professionally and diplomatically.
• Collaborate closely with Product Managers, Business Analysts, Developers, DevOps teams, and senior leadership.
• Build strong stakeholder relationships through clear and effective communication.

Banking Domain Quality Assurance

• Validate banking, financial, and transaction-based workflows.
• Ensure accuracy of financial calculations, reconciliations, and transaction processing.
• Test security-sensitive and compliance-driven functionality.
• Verify integration with third-party financial systems, APIs, and services.
• Understand business-critical workflows and identify potential quality risks.

Required Technical SkillsTesting Expertise

• Strong experience in Manual Testing.
• Strong understanding of Software Testing Life Cycle (STLC).
• Strong understanding of Software Development Life Cycle (SDLC).
• Experience in Functional Testing.
• Regression Testing.
• Integration Testing.
• System Testing.
• User Acceptance Testing (UAT).
• Exploratory Testing.
• Smoke & Sanity Testing.
• Defect Lifecycle Management.

Automation Testing

Hands-on experience with one or more of:

• Selenium
• Playwright
• Cypress
• Appium

Experience with:

• Test automation framework design
• Automated regression suites
• Cross-browser testing
• Test execution pipelines
• Automation reporting and analysis

API Testing

• Postman
• REST APIs
• API Validation
• API Automation
• JSON/XML Validation

Database Testing

• SQL
• MySQL
• PostgreSQL
• Data Validation
• Query Analysis

Ability to:

• Write and execute SQL queries.
• Validate backend data against application workflows.
• Investigate data-related defects.

Frontend & Backend Understanding

The candidate should possess a good functional understanding of:

Frontend

• HTML
• CSS
• JavaScript fundamentals
• Browser Developer Tools

Backend

• API architecture
• Authentication mechanisms
• Database concepts
• Application logs and troubleshooting
• Client-server architecture

Tools & Platforms

Experience with:

• Jira
• Azure DevOps
• TestRail (preferred)
• Confluence
• Git
• CI/CD Pipelines

Exposure to:

• Jenkins
• GitHub Actions
• GitLab CI/CD

Required Soft SkillsCommunication

• Excellent verbal and written English communication.
• Ability to conduct client-facing meetings independently.
• Strong presentation and documentation skills.
• Ability to communicate technical and non-technical concepts clearly.

Leadership

• Team management and mentoring experience.
• Ownership-driven mindset.
• Ability to drive outcomes with minimal supervision.
• Strong decision-making capabilities.

Stakeholder Management

• Professional and diplomatic communication style.
• Strong customer relationship management skills.
• Ability to handle escalations and difficult conversations effectively.
• Experience coordinating across multiple teams and departments.

Personal Attributes

• Highly proactive and self-motivated.
• Strong analytical and critical thinking abilities.
• Detail-oriented with a quality-first mindset.
• Strong problem-solving capabilities.
• Ability to work in fast-paced environments.
• Excellent organizational and planning skills.
• Strong sense of accountability and ownership.

Preferred Qualifications

• Experience in Banking, FinTech, Payments, Lending, NBFC, or Financial Services domains.
• Experience working with enterprise-scale applications.
• Exposure to security and compliance testing.
• Experience in Agile/Scrum environments.
• ISTQB Certification (preferred).
• Experience driving QA transformation initiatives from manual testing to automation-first testing.

Key Success Indicators

The selected candidate will be expected to:

• Own and drive product quality across all releases.
• Lead and manage the QA team effectively.
• Improve automation coverage and reduce manual testing effort over time.
• Ensure smooth release cycles with minimal production defects.
• Build strong client relationships through professional communication.
• Proactively identify risks and drive timely resolutions.
• Establish a scalable and mature QA process across the organization.

🚀 Hiring: QA Engineer at Deqode

⭐ Experience: 3+ Years

📍 Location: Mumbai and Banaglore

⭐ Work Mode:- 5 Days Work From Office

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We are looking for a Backend API Automation Engineer with strong experience in API testing and automation. The candidate should be skilled in scripting and capable of handling both manual and automated testing.

Key Skills Required:

• Backend API automation testing experience
• Strong scripting skills in Python or JavaScript (Java acceptable)
• Hands-on experience with REST Assured and Postman
• Experience in manual testing along with test automation



Responsibilities:

• Design, develop, and execute automated tests for backend APIs
• Perform manual and automated API testing to ensure quality and reliability
• Collaborate with development teams to identify, report, and resolve issues

Key Responsibilities:

Execute manual test cases based on project requirements.

Identify, log, and track software defects using tools like JIRA or Bugzilla.

Assist in preparing test plans, test scenarios, and test data.

Work closely with developers and Project Manager to reproduce and resolve issues.

Perform functional, regression, and smoke testing.

Support the QA team in maintaining testing documentation and reports.

Learn and gradually contribute to automation testing (if applicable).

Required Skills and Qualifications:

Bachelor’s degree in Computer Science, IT, or related field.

1–2 years of experience in software testing .

Basic understanding of SDLC, STLC, and software testing concepts.

Familiarity with bug tracking tools (e.g., JIRA) and test management tools.

Strong attention to detail and analytical skills.

Good written and verbal communication.

Nice-to-Have (Preferred):

Exposure to automation tools like Selenium or Postman.

Knowledge of SQL and database queries.

Understanding of Agile / Scrum methodologies.

ISTQB Foundation certification or equivalent is a plus.

Personal Attributes:

Quick learner with a proactive attitude.

Team player with a focus on quality and continuous improvement.

Strong problem-solving and time-management skills.

Compensation:

Competitive salary and performance-based growth opportunities.

Byteridge is currently hiring for Manual Test Engineers with experience in the ERP domain and strong hands-on skills in API testing using Postman.

Role: QA Engineer (Manual Testing)

Domain: ERP

Requirement: Must have experience with Postman for API testing

Location/Mode: Remote

About the company:

Byteridge is a digital product design and development company that builds tailored web and mobile app solutions for global clients. Recognized as a Great Place to Work for 2025-26, Byteridge is where talented professionals work on exciting, impactful products in a collaborative and growth-driven environment.

• Ensure processes used for system testing are adequate and appropriate 
• Develop manual test procedures 
• Work closely with the development team to ensure that Leica Microsystems products meet (and exceed) end-user expectations 
• Develop and maintain the system and user acceptance tests and scripts based on product requirements  
• Procure, create and manage test data required 
• Executing system and user acceptance tests and producing test logs and issue reports 
• Management of test coverage to ensure all requirements are adequately tested 
• Participate in troubleshooting and triaging of issues to generate root cause identification and resolution 

Our Expectations:  

• Bachelor of Engineering or Masters in software engineering / Informatics or equivalent. 
• Experience in device/embedded software testing 
• Experience of working in an Agile environment, testing user stories, and participating in SCRUM, sprint planning, and backlog review activities. 
• Excellent communication skills, fluent in verbal and written English. 
• Experience working with CI tools (ideally TeamCity). 

Nice to have / Ideally:  

• ISEB/ISTQB Foundation Certified tester. 
• Experience in medical device quality standards such as IEC 62304, ISO 13485, and ISO 14971. 
• 3-6 years of experience in testing medical device applications. 
• Experience working with teams across the globe. 
• Experience testing end-to-end applications that interact with hardware devices. 
• Experience in the Cybersecurity domain