Technical Writer

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

The Opportunity At Certa, we are building the AI-native Operating System for global enterprise relationships. We have the clients (Fortune 100/500) and the robust backend technology. Now, under the guidance of our new Head of Design, we are elevating our experience to match the best consumer products in the world. We are looking for our First Design Engineer. You are the "missing link" between our pragmatic engineering requirements and our ambitious design vision. You won't just implement tickets; you will define how our product feels.

The Role This is not a standard Frontend Engineer role, nor is it a Product Designer role. This role is equal parts: Craft-focused Frontend Engineering: You write production-grade code, but you obsess over the details that others miss. Systems Thinking: You don't just build components; you build the architecture (Design System) that allows the rest of the team to build beautiful UI faster. Figma-to-Code Mastery: You bridge the gap between static Figma files and dynamic browser realities, moving fluidly between design and implementation.

What You Will Do

1. Architect the Design System & UI Patterns Take ownership of our internal design system. You will treat it as an internal product, creating a type-safe, accessible, and composable library in React & TypeScript. Manage the tokens, components, patterns, documentation, and governance required to scale design across a remote engineering team. Bridge the gap between Figma Variables/Tokens and code, ensuring a single source of truth for our visual language.
2. Make AI-Native UX Feel Trustworthy & Human Implement interaction patterns specifically for AI workflows: streaming states, progressive disclosure, and optimistic UI. Build for "explainability" and human-in-the-loop controls, ensuring users trust the system even when it automates complex tasks. Make complexity feel simple—especially when the system is performing sophisticated "smart" operations in the background.
3. Maximize Output with AI-Assisted Tooling Hyper-automate the mundane: Use AI coding assistants (Cursor, Copilot, etc.) to handle boilerplate and scaffolding, allowing you to spend 80% of your time on the 20% of the "feel" and "craft." Build tooling and guardrails (linting rules, visual checks, component playground workflows) that help the team ship high-fidelity UI consistently.
4. Bridge Design & Code (Figma-First) Live in Figma: You are expected to be as comfortable in Figma as you are in VS Code. You’ll tweak layouts, design missing states, and refine prototypes yourself. Push performance beyond just metrics: focus on rendering, bundle size, perceived speed, and interaction responsiveness. Raise the bar on accessibility and cross-browser behavior, ensuring the product is usable by everyone.

Must Haves

1. Expert Figma Skills: This is a primary requirement. You should be fluent in auto-layout, components, variables, and prototyping. You view Figma as a design environment and a technical spec.
2. AI-Assisted Workflow: You are a "power user" of AI tools (Cursor, Copilot, v0, etc.). You know how to leverage AI to move faster without sacrificing the quality of the final output.
3. Strong Frontend Foundation: Deep expertise in React + TypeScript with a track record of shipping complex, data-heavy UIs in production.
4. Demonstrated UI Craft: A portfolio showing obsession with spacing, typography, interaction detail, and motion. You likely have a "Folder of Inspiration" from the best apps in the world.
5. Design System Experience: Strong experience building and maintaining a design system: tokens, components, patterns, and documentation.
6. Accessibility Expertise: You build keyboard-first UX, understand screen reader behavior, and enforce correct ARIA usage by default.
7. Modern Tooling: Experience with Vite and modern frontend tooling; comfortable setting up and customizing JS tooling/build systems.

Why You? (The "Craft" Factor)

1. You are inspired by the design-engineering cultures of companies like Linear, Vercel, Family, or Arc (The Browser Company).
2. You get annoyed when a modal closes without an exit animation.
3. You understand that latency is a UX problem, and you use optimistic UI updates to make the app feel instant.
4. You believe enterprise software doesn't have to look like a spreadsheet from 2005—it should feel as fluid as the best consumer apps.
5. You are an "AI-augmented" engineer who uses modern tools to do the work of three people while maintaining the taste of an artisan.

LLM Engineer 

3-6 Years

Bengaluru/Mumbai/Remote

WHO WE ARE: 

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence-powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes. 

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes. In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions. 

OUR VALUES: Go with your GUT 

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses. 

●Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully. 

●I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.

Key responsibilities: 

• Work closely with the design and product teams to help craft conversational experiences for our users 
• Ability to work independently to deliver features that the team design 
• You need to own outcomes without someone watching over you 
• Understand the data we have and identify how we could leverage it to create more personalised experiences for our users 
• Fine tune models with data specific to our use case 
• Use different RAG approaches to augment data that the LLM already has ● Ability to be a leader and independent contributor (we’re a startup so be ready to do whatever it takes) 
• Setup new workflow, systems and tool from the ground up (you will have support, but we’re building things from scratch)
• 
  

Requirements: 

• 3+ years of experience
• Experience working with LLMs and Generative AI 
• Experience building conversational bots 
• Experience fine tuning models 
• Experience using RAG base approaches 

Understanding of financial concepts and investing would be a big plus but not required

 Job Description: AI/ML Engineer

Location: Bangalore (On-site)  

Experience: 2+ years of relevant experience

About the Role:

We are seeking a skilled and passionate AI/ML Engineer to join our team in Bangalore. The ideal candidate will have over two years of experience in developing, deploying, and maintaining AI and machine learning models. As an AI/ML Engineer, you will work closely with our data science team to build innovative solutions and deploy them in a production environmen

 Key Responsibilities:

- Develop, implement, and optimize machine learning models.

- Perform data manipulation, exploration, and analysis to derive actionable insights.

- Use advanced computer vision techniques, including YOLO and other state-of-the-art methods, for image processing and analysis.

- Collaborate with software developers and data scientists to integrate AI/ML solutions into the company's applications and products.

- Design, test, and deploy scalable machine learning solutions using TensorFlow, OpenCV, and other related technologies.

- Ensure the efficient storage and retrieval of data using SQL and data manipulation libraries such as pandas and NumPy.

- Contribute to the development of backend services using Flask or Django for deploying AI models.

- Manage code using Git and containerize applications using Docker when necessary.

- Stay updated with the latest advancements in AI/ML and integrate them into existing projects.

Required Skills:

- Proficiency in Python and its associated libraries (NumPy, pandas).

- Hands-on experience with TensorFlow for building and training machine learning models.

- Strong knowledge of linear algebra and data augmentation techniques.

- Experience with computer vision libraries like OpenCV and frameworks like YOLO.

- Proficiency in SQL for database management and data extraction.

- Experience with Flask for backend development.

- Familiarity with version control using Git.

 Optional Skills:

- Experience with PyTorch, Scikit-learn, and Docker.

- Familiarity with Django for web development.

- Knowledge of GPU programming using CuPy and CUDA.

- Understanding of parallel processing techniques.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Demonstrated experience in AI/ML, with a portfolio of past projects.

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork skills.

 Why Join Us?

- Opportunity to work on cutting-edge AI/ML projects.

- Collaborative and dynamic work environment.

- Competitive salary and benefits.

- Professional growth and development opportunities.

If you're excited about using AI/ML to solve real-world problems and have a strong technical background, we'd love to hear from you!

Apply now to join our growing team and make a significant impact!

AI Product Manager

About Us:

At Formi, we’re not just riding the wave of innovation—we’re the ones creating it. Our AI-powered solutions are revolutionizing how businesses operate, pushing boundaries, and opening up new realms of possibility. We’re building the future of intelligent operations, and whether you join us or not, we’re going to change the game. But with you on board? We’ll do it faster.

About the Role:

We’re looking for a Product Manager who’s not afraid to take risks, who questions everything, and who can transform bold, crazy ideas into products that reshape entire industries. You won’t just manage; you’ll build, you’ll innovate, and you’ll lead. The best ideas? They come from people who think differently. If that’s you, let’s get started.

Your Mission (If You’re Ready for It):

We’re not hiring you for the usual. This is not a role for anyone looking to play it safe. We need someone who’s ready to challenge the status quo and make radical changes. You’ll be building the future with us, so expect to be pushed—and to push back. We’re not here to settle for less.

Key Responsibilities:

• Vision and Strategy: Forget business as usual. Your job is to craft strategies that disrupt markets and create competitive advantages that others can only dream of.
• Cross-Functional Leadership: You’ll lead from the front, working closely with engineering, sales, and marketing to turn ideas into reality. From concept to launch, you’re the one guiding the ship.
• Customer-Centric Innovation: Don’t just listen to customers—understand them at a deeper level. Then use that understanding to create products that make people say, “Why didn’t anyone think of this sooner?”
• End-to-End Ownership: You own it all. From the first spark of an idea to delivering a product that changes the game.
• Data-Driven Decision Making: We don’t guess here. Use data, trends, and insights to make decisions that propel our products forward. Let the numbers tell the story.
• Stakeholder Communication: Communicate like a visionary. Show the people around you the path forward and how it all ties together.
• Continuous Innovation: Complacency is the enemy. Keep pushing the envelope, iterating, and improving so we stay miles ahead of the competition.

Who Should Apply?

• You’re not just a thinker, you’re a doer. You thrive in fast-paced, innovative environments where the status quo is meant to be broken.
• You’ve got at least 2+ years of experience in product management, preferably in tech or SaaS, and you’ve led teams to deliver products that actually make an impact.
• You’re data-obsessed. Your decisions are backed by analytics, and you know how to measure success.
• You’re not just a communicator; you’re an inspirer. You can articulate a vision so clearly, people can’t help but rally behind it.

This Role is NOT for You If:

• You’re just looking for another job.
• You think “good enough” is, well, good enough.
• You’d rather play it safe than take bold, calculated risks.

Why Join Us?

• Impact: You’ll be part of a company that’s literally changing how businesses operate. Your work will have a direct impact on the future of creating a surplus economy.
• Growth: We’re scaling fast, and with that comes insane opportunities for personal and professional development.
• Culture: We move fast, we break things (intelligently), and we value big ideas. We’re building something massive, and you’ll be a key part of it.

Are you ready to disrupt entire industries and make a dent in the universe?

Apply now and let’s build the future together.

· Participate in the entire application lifecycle, focusing on coding and debugging

· Write clean code to develop functional web applications

· Troubleshoot and debug applications

· Perform UI tests to optimize performance

· Manage cutting-edge technologies to improve legacy applications

· Collaborate with Front-end developers to integrate user-facing elements with server- side logic

· Gather and address technical and design requirements

· Provide training and support to internal teams

· Build reusable code and libraries for future use

· Liaise with developers, designers and system administrators to identify new features

· Follow emerging technologies

IRIS Business Services Ltd is looking for a Senior Front-end Angular Developer who is passionate about design and programming to work in an exciting space of tax technology. Responsibilities include implementing visual elements and their behaviours with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

Requirements:

• 2+ years working in front-end web development
• Front end technologies: Angular.js (1.x), Angular (4-12), HTML5, CSS3, jQuery, Ajax, Bootstrap
• Excellent Javascript knowledge and programming experience with ES5/ES6
• Solid understanding and development experience in Angular
• Experience consuming REST APIs
• Experience with client-side architecture and design patterns
• Awareness of cross-browser compatibility issues and client-side performance considerations
• Solid understanding and extensive experience with version control tools like Git, SVN or Mercurial
• Exceptional problem solving and ability to work independently
• Exceptional learning skills
• Fluency in both oral and written English

Responsibilities:

• Implementing the front-end logic that defines the behavior of the visual elements of a web application.
• Actively involved throughout the project lifecycle, often times starting with rapid prototypes early in the design phase
• Writing clean, production-ready code, which will be integrated with the backend/APIs
• Will be supported by back-end web developers, who are responsible for server-side application logic
• Will be supported by front end designer who specialize in markup and styling

Team Lead – Operations

·       Must have work experience in a BPO of 1 year as a Team Lead

·       Should be fluent in English and Hindi (able to clear Versant 4)

·       Open to rotational shifts and week off  (24/7 process)

·       6 day working

·       Experience in Inbound calling

·       Managing a team of at least 15 callers

·       Must have qualities of a good leader