Job Description
Role- Technical Writer – SaaS Product
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Halo is our eCommerce focused Business Intelligence and Analytics platform. Halo helps eCommerce businesses save time and money by automating the replication, transformation, preparation, and quality control of data for reporting and analysis. Halo transforms silos of eCommerce data into actionable data sets and useful reports that help you grow your business. Visit https://sarasanalytics.com/" target="_blank">https://sarasanalytics.com/
Responsibilities:
· Responsible for developing technical documentation detailing product features
· Responsible for creating product manuals, detailed how-to guides and FAQs
· Responsible for developing and maintaining technical documentation for both external usage and internal guidance across various teams.
· Responsible for setting up new processes and improve existing technical documentation process
· Responsible for converting product support questions into how to guides
· You would be working closely with product managers, product support and engineering teams to gather insights to document
Eligibility:
- 2-6 years of experience as a Technical Writer and in product documentation.
- Familiarity with third-party API integration analysis.
- Excellent logical, analytical and communication skills to interact with the Development team.
Requirements
· 2-6 years of experience as a Technical writer in SAAS products
· Engineering background in IT or Computer Science
· Excellent written and oral communication skills
· Familiarity with APIs, databases, and SQL
· Hands on experience with documentation and automation tools
· Hands on experience with version control tools
· Ability to grasp complex technical concept and make them easily understandable through documentation while paying attention to detail
· Prior work experience in E-Commerce domain is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
About Saras Analytics Private Limited
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NodeJS (Node.js)
Python
Amazon Web Services (AWS)Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
Team: US Recruiting
Division: Operations
Location Gurgaon / Noida
Role Overview
This is front line management role and candidate selected will be responsible for day-to-day successful operations of US IT Full Lifecycle Recruitment Team and individual performance targets. Your key responsibilities will be to meet process metrics as per defined service level agreements (SLAs) and quality standards. As leading face of team this role requires a self-motivated, excellent communicator and equally hands-on to mentor, coach and support team meeting process objectives and deliverables and meet and exceed performance.
Key Accountabilities
As a team leader, your primary role will be to provide high quality, consistent and effective support in a timely manner in one or more areas listed below:
• To research Internal and External job boards and other websites for suitable candidates based on keyword searches and, Google, Xray and other open sources
• Expertise in creating and amending Boolean search strings
• Candidate management: screening interview, assessment, interview co-ordination, taking and sharing feedback, negotiations, post offer candidate engagement, onboarding – co-ordinate with concerned stakeholder for smooth onboarding and pipeline readiness for offered positions
• Job management: timely, relevant and adequate numbers of profiles submissions, volume management and successful closure
• Stakeholder / client management: understanding requirements, challenges and recommend and support in filling positions
• Meeting self and team’s daily targets
• Identifying and allocating roles / work allocation to the team
• Monitoring and reporting on team and individual performance across the team.
• Meeting individual recruitment targets – sourcing and submittals
• Providing training / refresher sessions for the team members whenever required
• Sample quality audits on candidate profiles being shortlisted by the team before they are sent to the stakeholders / consultants
• Ensuring candidate information is updated efficiently and accurately on the system
• Manage the workload of a team & ensure work is completed as per defined priority & business SLAs
• Ensure adherence to process guides and SOPs to ensure smooth service delivery
• Responsible for organizing & delivering training and maintaining training manuals.
• Monitoring and reporting on team and individual performance across the team.
• Regularly report any issues and changes to business teams with solution approach
• Ensure client / business expectations are met at a minimum exceeded as the norm.
• Effective management & control of escalations / complaints/ conflicts and keeping line manager updated on real time basis
• Drive changes in process & implementing agreed plans and actions
• Look for opportunities for continuous process improvements
• Drive organizational initiatives to meet organizational goals
• Ensuring self and team adherence to requirements of Data Transfer Agreement and various other company policies and procedures.
• Manage access through JGL review
• Follow business updates from time to time
• Providing feedback to team members on their performance, productivity and code of conduct and overall performance management
• Manage operational queries from team, recommend solutions, escalate where necessary
• To support the successful transition of new offshore activities / work streams
• Engage with the stakeholders both on email and call for query resolution and discussions
• Respond to recommendations for improvement from the business on the quality of the candidates supplied.
• Provide support across all of the teams within the company , supporting other teams to improve their knowledge and processes
• Ensure awareness and understanding of dashboards / KPI’s / SLA’s performance
• Ensure the team meet and exceed SLAs at all times
• Ensure 100% accuracy of the work being delivered by the team following the agreed quality guidelines
• Ensure all activities are aligned to the company's brand values
Skills & Experience Must Have
• Overall 5+ years of experience in US IT full lifecycle recruitment including candidate, job and client / stakeholder management
• Minimum 2 year of experience as a Team Leader or similar role
• Hands-on experience of job boards like LinkedIn Recruiter, Monster, Dice, CareerBuilder etc.
• Sound knowledge of IT skills in the US Job Market – tax terms, work authorizations, work types etc.
• Expertise in preparing and using search strings and techniques (Boolean, Xray searches etc.)
• Experience in mentoring, coaching and sharing feedback
• MIS and Reporting with sound experience in MS Office (like Word, Power point Excel & Outlook)
• Excellent communication skills (written and verbal) – an extrovert with strong comprehension, articulation and presentation skills
• In-depth knowledge of performance metrics
• Experience with organizing training programs
• Sense of ownership and pride in your performance
• Critical thinker and problem-solving skills
• Eye for detail with strong planning, analytical, prioritization and multi-tasking skills
• Team player, self-motivated, proactive and energetic
• Good time-management skills
Angular (2+)
HTML/CSS
JavascriptJob Description
As an Angular UI + DevOps Engineer, you will be responsible for designing, implementing, and maintaining our applications UI as well as infrastructure and CI/CD pipelines. You will work closely with our development, operations, and QA teams to ensure smooth and efficient software delivery.
Responsibilities
-Application Development: Design, develop, and maintain scalable and maintainable software applications using Angular 19.
-DevOps Integration: Implement and manage DevOps practices to streamline the development, testing, and deployment processes.
-Collaboration: Work closely with cross-functional teams, including backend developers, designers, and system administrators, to ensure seamless integration and delivery.
-Performance Optimization: Ensure high performance and responsiveness of applications across various devices and platforms.
-Code Quality: Write clean, efficient, and well-documented code; conduct code reviews to maintain quality standards.
-Continuous Improvement: Stay updated with the latest industry trends and technologies to continuously improve development processes and application performance.
Requirements
-Experience: 5 to 9 years of professional experience in software development, with a strong focus on Angular 19 and DevOps practices.
Technical Skills:
-Proficiency in Angular 19, HTML5, CSS3, JavaScript, and TypeScript.
-Experience with DevOps tools and practices, including CI/CD pipelines, version control systems (e.g., Git), and containerization technologies (e.g., Docker, Kubernetes).
-Knowledge of RESTful APIs and web services.
Soft Skills:
-Strong problem-solving abilities and analytical skills.
-Excellent communication and teamwork skills.
-Ability to work in an Agile development environment.
Preferred Qualifications:
-Experience with additional front-end frameworks or libraries (e.g., React, Vue.js).
-Certifications in DevOps or cloud technologies.
-Experience with automated testing frameworks and tools
-Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
Responsibilities:
- As a designer on our team, you'll be responsible for delivering design and innovation across the team to help bring best-in-class digital experiences to life that empower partner brands, warehouse managers, and fellow employees.
- Run tight sprints and control the design planning for your projects, you'll drive team motivation to achieve individual and company goals.
- Deep empathy for the user and a desire to learn as much as possible about customers
- Find new ways of improving user experience by collaborating with others
- Model Design values in Design Teams & encourage others to be opinionated
- Develop the process/approach for tackling a design problem using known methods; anticipate problems; facilitate skills to engage cross-functional teams
- Use an understanding of impact and success metrics to focus and reprioritize their own and the team's efforts
Requirements:
- 5+ years' experience designing compelling user experiences
- Experience working in an agile/scrum environment and working collaboratively with product managers and developers, from concept to implementation
- Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
- Ability to lead and deliver projects end to end while effectively managing the stakeholder requirements.
- Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
- Have a keen understanding of the technological, business, and user opportunities and constraints
- Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
- Experience working in Ecommerce setup is a plus.
- Proficiency in working with design and prototyping tools like Figma, Miro, etc.
- Students from Bachelor's/Master's Degree courses in Design, Human-Computer Interaction (HCI) Human Factors International (HFI), or related fields of study can apply
EXCELLENT OPENING FOR AUSTRALIAN ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the Australia. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
*Fresher can also apply
* Min 6 months experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 5:00 AM - 2:30 PM (Morning Shift)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Doorstep Pickup or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team -
JOB DETAILS
Job Title: Call Associate Executive required For Australian Energy Sales Process | Morning Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema-
( call & whatsapp )
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .
Job Description:
We are seeking a highly skilled and creative Social Media Manager with a strong understanding of Web3 technologies to join our dynamic team. As the Social Media Manager, you will be responsible for developing and implementing social media strategies to enhance our brand presence across various platforms while also integrating Web3 concepts to stay ahead in the digital landscape.
Responsibilities:
- Social Media Strategy: Develop and execute comprehensive social media strategies to increase brand awareness, engagement, and conversion leveraging platforms such as Facebook, Twitter, Instagram, LinkedIn, TikTok, and emerging Web3 platforms.
- Content Creation: Create engaging and high-quality content (text, image, video, and interactive) tailored to each platform and audience while aligning with the company's brand voice and values.
- Community Engagement: Build and nurture a strong community of followers, customers, and advocates through active participation, timely responses, and community management initiatives.
- Web3 Integration: Stay updated on the latest trends and developments in Web3 technologies such as blockchain, decentralized finance (DeFi), non-fungible tokens (NFTs), and decentralized applications (DApps). Integrate Web3 concepts into social media strategies to engage with the crypto community and explore innovative marketing approaches.
- Analytics and Reporting: Monitor social media performance metrics, analyze key insights, and generate regular reports to measure the effectiveness of campaigns, identify areas for improvement, and make data-driven decisions.
- Collaboration: Collaborate with cross-functional teams including marketing, design, content, and product teams to ensure cohesive brand messaging and alignment of social media efforts with broader marketing objectives.
- Stay Compliant: Ensure all social media activities comply with relevant regulations, guidelines, and best practices, particularly in the context of Web3 technologies and cryptocurrencies.
Requirements:
- Bachelor's degree in Marketing, Communications, Business, or related field.
- Proven work experience as a Social Media Manager or similar role, preferably in the tech industry.
- Strong understanding of social media platforms, trends, algorithms, and best practices.
- Knowledge of Web3 technologies such as blockchain, cryptocurrencies, NFTs, and decentralized applications.
- Excellent written and verbal communication skills with a creative flair.
- Analytical mindset with the ability to interpret data, track performance metrics, and optimize strategies accordingly.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Experience with social media management tools and analytics platforms.
- Passion for innovation, emerging technologies, and the evolving digital landscape.
Preferred Qualifications:
- Experience with community management and engagement strategies.
- Familiarity with graphic design and video editing tools.
- Previous experience working with Web3 projects or crypto-related brands.
- Certifications or coursework related to blockchain technology or digital marketing.
Join us: If you are a creative thinker with a passion for social media and a keen interest in Web3 technologies, we invite you to apply and be part of our team driving innovation and redefining the future of digital marketing.
Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.
Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.
JOB ROLE: EMBEDDED SOFTWARE ENGINEER
ROLES AND RESPONSIBILITIES:
- Work with Hardware, Systems and other multi-functional teams and deliver high quality software at fundamental layer of operating system including frameworks, daemons, drivers.
- You need to keep security and performance in mind, enable key features to improve privacy and prevent fraudulence
- The position requires high level thinking to design code solutions along with low level programming and excellent communications and leadership skills, with the ability to work in a fast paced environment.
RESPONSIBILITIES:
- Rich experience of programming on cryptography
- Profound understanding on Operating System concept
- Highly self-motivated and capable of work and finish tasks alone
- Comfortable and adaptable in a fast-paced environment
- Fluent in both oral and written English
- Strong communication and interpersonal skills; excellent judgment
EXPERIENCE:
- We as a team are looking for freshers or young professionals with 0-4 years of experience having a a self-directed, proactive approach to tackling problems and working through impediment and an ability to generate trust and build alliances with co-workers.
Ruby on Rails (ROR)
RubyThe ideal candidate should demonstrate the following:
- Fluency in Ruby on Rails, RDBMS & Nosql and Background Job process management.
- Working experience of JavaScript, HTML5 & CSS3, jQuery (show us what you have created!)
- Experience with Angular.JS, Node.JS, PWA, AWS, Google Cloud a major plus
- Excellent problem solving skills and ability to break complex problems into simpler tasks
- Hard working, self-starter, proven ability to manage multiple projects to strict deadlines
- Ability to participate in high level strategy discussions, work in areas outside of your comfort zone, and work quickly to get things done
What is expected of you:
Responsible for architecting and implementing optimal development processes, leading the entire development team, making major decisions, conducting code reviews with a hands on approach to the development of all front-end/back-end and/or mobile functionality.
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
React.jsJavascript1. Developing new user-facing features using React.js
2. Architect efficient and reusable front-end systems that drive complex web applications
3. Translating designs and wireframes into high-quality code
4. Optimizing components for maximum performance across a vast array of web-capable
devices and browser
5. Mentor junior members through training and individual support
6. Proactively learn and accordingly apply new technologies, best design practices, and
usability patterns
7. Optimize application for maximum speed and scalability - (Speed matters)
Skills And Qualifications:
1. Strong proficiency in JavaScript and Typescript, including DOM manipulation and the
JavaScript object model
2. Thorough understanding of React.js and its core principles including server-side rendering
3. Understanding of React.js life cycles and hooks in details
4. Understanding of webpack and webpack configuration including server-side rendering
5. Familiarity with newer specifications of EcmaScript
6. Experience with data structure libraries (e.g., Immutable.js)
7. Knowledge of modern authorization mechanisms, such as JSON Web Token
8. Familiarity with modern front-end build pipelines and tools
9. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
10. Ability to understand business requirements and translate them into technical requirements
11. A knack for benchmarking and optimization
12. Proficient understanding of code versioning tools, such as Git
13. Min 4 years of experience in ReactJs and NodeJS
14. Knowledge of React Native is a plus
15. Experience in e-commerce React.js front end is a big plus
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon