Content Writer

Job Title: Customer Success Associate (Healthcare Process)

Location: Bhopal (Onsite)

Eligibility:

• Undergraduate with 6 months calling experience OR
• Graduate (Fresher/Experienced).
• Good communication & basic computer skills.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally.
• Assist with healthcare-related queries and support services.
• Resolve customer issues efficiently and ensure satisfaction.
• Maintain and update customer data in the system.
• Coordinate with internal teams for quick resolution.
• Meet performance targets and follow process guidelines.

Skills Required:

• Strong communication skills.
• Customer-focused approach.
• Problem-solving ability.
• Ability to work in a fast-paced environment.

Start your career in the growing Healthcare Customer Support domain with a stable and rewarding opportunity.

Growth Manager for key Accounts, Sales Operations, Multi geography sales co-coordination and operations, P&L responsible

Monitor sales metrics and manage the entire sales process across the team Lead and motivate the sales team to achieve and exceed specific goals Build a high-performance sales team to ensure customer satisfaction

Responsibilities

• Accountable for entire presales related activity such as Requirements Capturing, Analysis, Proposals, Estimation, Project Timelines
• International Sales (Inbound / Outbound)
• Solution Sales
• Business Consulting & Account Management
• Bringing expertise in client acquisition and contract negotiation along with relationship-building, and team leadership abilities.
• Results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
• Quarterly/Annual revenue goal setting and resource planning to achieve them.
• Gathering requirements to understand the needs of clients, and their problem statements.
• Demonstrating solutions to stakeholders and getting closure by negotiating on price.
• Key Account Management for bigger revenue and becoming strategic partners
• Create effective strategies to target new markets after researching and analyzing competitor behavior, change in the market, etc.
• Work with the marketing team to increase engagement in target demographics
• Handle customer relations issues, enabling quick resolution and client satisfaction
• Managing and defining Outbound lead channels which includes data research on targeted companies, campaign management, and follow-up management.
• Attend networking events, community events, and hearings to generate leads
• Upsell additional products as the need arise

Desired Skill

• Knowledge of legalities and compliances in staff augmentation in the IT industry
• Proven ability to influence cross-functional teams
• Good communication skills

Design and develop frontend applications using Angular (v10+).

Build and maintain RESTful APIs using Node.js and Express.js.

Develop and manage MySQL databases including schema design, query optimization, and stored procedures.

Integrate front-end UI with backend services.

Collaborate with product managers, designers, and other developers to deliver high-quality software.

Participate in code reviews, testing, and debugging.

Optimize application performance, scalability, and security.

Write clean, maintainable, and well-documented code.

Follow Agile/Scrum methodologies and contribute to sprint planning and daily stand-ups.

Key Responsibilities:

• Develop and maintain both front-end and back-end components of web applications.
• Collaborate with product managers, designers, and other developers to build user-friendly features.
• Write clean, maintainable, and efficient code that adheres to coding standards and best practices.
• Build reusable code and libraries for future use.
• Optimize applications for maximum speed and scalability.
• Implement responsive design to ensure consistent user experience across all devices.
• Work with databases (SQL/NoSQL) and integrate with third-party services and APIs.
• Troubleshoot, debug, and optimize application performance.
• Participate in code reviews, ensuring code quality and consistency across the team.
• Stay updated on the latest industry trends and best practices in full-stack development.
• Contribute to an agile development process, attending sprints, standups, and retrospectives.

Required Skills and Qualifications:

• Proven experience as a Full Stack Developer or similar role.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (React.js, Next.js, Angular, or Vue.js).
• Strong experience in back-end technologies such as Node.js, Python, Ruby, Java, or PHP.
• Familiarity with database technologies (e.g., MySQL, PostgreSQL, MongoDB).
• Experience with version control systems, particularly Git.
• Knowledge of RESTful API design and integration.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud is a plus.
• Experience in microservices based architecture is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Excellent communication skills, both verbal and written.

You will be responsible for developing features on the application and integrations end to end. You will be working closely with the Technical Team to come up with high-quality, resilient, and highly performant applications.

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• API and Integrations.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
• Work on the front end with ReactJS is a plus point.

• An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players.
• A subset of the below skills should be fine as long as you are good.
• OAuth, API Integrations.
• Overall 6+ yrs of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, CouchDB, DynamoDB, Clickhouse, Kafka.
• Backend exposure – good knowledge of building and integrating APIs.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Excellent knowledge and understanding skills on OAuth.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for functional/technical track of a project.

You will closely work with the engineering team and support the Product Team of Plum.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

You will make an ideal candidate if you have: 

• Experience of building a range of Services in a Cloud Service provider

• Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques

• Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)

• Managed an infrastructure that involved 50+ hosts/network 

• 3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security

• Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)

• Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools

• Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams

• Good leadership and teamwork skills - Works collaboratively in an agile environment

• Operational effectiveness - delivers solutions that align to approved design patterns and security standards

• Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS

• Experienced in full automation and configuration management

• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

• Set and achieved challenging short, medium and long term goals which exceeded the standards in their field

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same

• A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success

• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Essential Skills :

• Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security

• Demonstrable experience of Linux administration and scripting preferably Red Hat

• Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools

• Experience working within an Agile environment

• Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS

• Server administration (either Linux or Windows)

• Automation scripting (using scripting languages such as Terraform, Ansible etc.)

• Ability to quickly acquire new skills and tools

Required Skills :

• Linux & Windows Server Certification

As a PR manager,
you’ll be responsible for developing and maintaining a glowing company image, both offline and online. You will be tasked with developing and organizing marketing activities to increase awareness, cultivate interest, and improve the brand’s reputation. Your projects will be yours to own, as long as they stay in sync with brand guidelines.

Public Relations Industry

This field manages the brand image of individuals and organizations by building a reputation through the media. It does this through promotional activities, campaigns, and media relations.

What to expect from the role

• Hands-on experience in creating innovative campaigns to engage with the public and media.

• Exposure to marketing campaigns and media relations.

• Learning how to organize, multitask and manage time.

• Learn on the job regarding the best practices in public relations.

• Exposure to the field of public relations and its various responsibilities.

Responsibilities

• Develop a public relations strategy, complete with goals and budget.

• Craft and pitch brand stories, across a range of platforms, to promote company presence and improve engagement.

• Create, edit and update promotional material such as brochures, flyers, etc.

• Develop talking points for management and employees, as required.

• Build and maintain relationships with a wide array of media personnel.

• Seek opportunities for sponsorship and advertising.

• Assist with crisis communication as required.

• Prepare a periodic report with recommendations and trends for management.

Requirements

• [2] years of prior experience working in PR.

• Bachelor’s degree in a relevant field preferred.

• Consistent track record of developing and implementing successful campaigns.

• Tech-savvy with a strong online presence on one or more social networks.

• Excellent written and verbal communication skills.

• Experience in handling media relations.

Benefits

StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment business forever. In simple words, StarClinch is India's largest artist booking and discovery platform. We own and execute the entire process from artist shortlist, availability check, negotiation, booking, payment, and escrow.

Our extensive list of models, dance troupe, live bands, photographers, instrumentalists, singers, and performers, serves as a tool to find the best of talents, well suited for any gathering. Our aim is to bridge the gap between a host and an artist, through a secure, cost-effective, and transparent medium, for a successful collaboration. Our office is located in Okhla Phase II, Okhla Industrial Area.

Perks:

• Health + Accidental Insurance

• Free Doctor Consultations

• Exposure to how things work in a startup

• The extensive learning curve in the field

• Informal dress code
• Premium Office and workspace