Technical Trainer - Frontend

We are looking for an innovative, detail-orientated Technical Project Manager to join our Technology and Product team.The Project Manager will be responsible for monitoring and reporting, identifying and resolving issues.

To be successful as a Technical Project Manager. Project Managers have technical knowledge and background, as well as strong interpersonal and communication skills.

Project Manager Responsibilities:-

 Analyzing project requirements and preparing budgets and schedules.

 Monitoring the progress of team members as well as writing up reports.

 Liaising with relevant teams, clients, and managers for the duration of the

project.

 Establishing good relationships with clients and other professionals

Project Manager Requirements:-

 Experience in a similar role would be advantageous.

 Excellent management, interpersonal, and team-building skills.

 Ability to identify risks and problems.

 Ability to network and build relationships.

 Positive attitude and deadline-driven.

 3-4 Years experience in management and fair knowledge of Python basics

 Should be willing to work permanently from home

 Should have good Wi-Fi and a laptop

 Immediate Joiners Preferred/1month notice period

Job Description

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client's success or sales process & training materials as needed to enhance the overall MyOperator customer experience.

Key responsibility area

• Perform regular quality audits on chats and e-mails
• Maintain and publish quality audit reports, analyses, and trend-lines
• Participate in quality compliance improvement discussions
• Alert leaders regarding trends and performance reports at the site, regional, director, and individual levels.
• Provide actionable data to various internal support groups as needed. Coordinate and facilitate chat/e-mail handling calibration sessions for agents.
• Provide feedback to agent team leaders and managers
• Prepare and analyse internal and external quality reports for management staff review
• Periodically research and publish competition analyses about systems, tools, service interactions, and recommendations
• Participate in monthly and quarterly sessions with leaders to showcase gaps, improvement opportunities, action plans, and implementation of new processes
• Work closely with tier directors to complete Lesson Learned, Periodic Testing, and more
• Work closely with TLs to complete, maintain, and publish Low CSAT analysis with reports that have actionable insights
• Perform other duties as assigned.

Requirements

• SaaS Sales/Support/Tech Support experience including growth as a Quality Analyst for the support/Sales department with 2-3 years of QA experience
• Excellent written and spoken English
• Tech-savvy and able to pick up new product knowledge quickly
• Hands-on experience with quality audits with the ability to produce reports and identify opportunities.
• Willing to work in flexible shifts as required based on business needs
• A can-do attitude
• Strong interpersonal communication skills
• Six Sigma Certification or a total understanding of Six Sigma concepts is Mandatory

Benefits

Quarterly Performance-Based RnR

WiFi & Device Reimbursements for WFH

Paid Time Off

Insurance

The purpose of Job is to execute & deliver programs as per the Training framework for the organization.

Technical Skills

⮚    Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.

Training Delivery & Program Execution

⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes

⮚    End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects

Operations & Communications Management

⮚    Execute and Support Training Partners with the training initiatives and ensure smooth deployment

⮚    Innovating mediums of communication to increase mindshare of the stakeholders within the organization

⮚    Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners

MIS & Analytics

⮚    Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.

⮚    Periodic Reporting of Training reports to stakeholders (Internal & External)

Content Creation

⮚    Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.

⮚    Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.

Qualification :

• Work experience- Minimum 0-4 years, 0-2 years in L & D or HR

• Preferred from BFSI or MFI

• Aged below 28 years

• Certification in Learning & Development will be an added advantage

. Cisco trainer - One Candidate

§ Should be certified on CCNA security if not CCNP

§ Should have conducted trainings on Cisco security solutions like Firepower ISE, stealthwatch

§ Preferable to have implementation skills on above security products.

§ Should be ready to travel to conduct trainings

§ ( 2-3 years of experience

Greetings from BTree Systems!!

Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.

We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.

Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.

What we expect from you:

▪ Technical trainers should have more than 5 years of experience in the respective field.

▪ Ability to make students do individual toy projects on the respective skill.

• Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
• Taking On-line sessions
• Providing instructions to Graphics team to ensure timely delivery of scripts.
• Expert in providing online solutions
• Guide students for preparation of NCERT modules
• Overall responsibility of the script for quality adherence.